Straight Talk Wireless Complaints and Reviews

2.1
  • Price9 votes
  • Unlimited Plan5 votes
  • Cell phone1 votes
  • Rudeness of customer service23 votes
  • Customer service staff21 votes
  • Being lied to18 votes
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  • 1 hour ago
  • Other
  • Harrisburg, Pennsylvania
  • 2

Order a sim card and service from their website. Nothing on the shipping notice that package has to be signed for. Received the confirmation email w/ the fact that package needs to be signed for. Called straighttalk to see if i could have them delivery it w/o signing since i work 5 days a week 8-5, i wouldn't be able to sign or have anyone else sign for it since i live alone in an apartment... Read more

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  • 16 hours ago
  • Cellular Phone
  • Utica, New York
  • Unlimited Cellular Plan
  • 8
  • REVIEW RATING 3/5

Tried to enroll in auto refill. Go all the way through the steps, submit, then the page says, "error". Go back, do it all over again, same thing, "error". Account summary says service ends tomorrow, auto enroll = No. Credit card info says it is not attached to auto enroll. I was dumb enough to try a few more times, thinking I must be doing something wrong. Later, I check payment history,... Read more

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My business number was lost. This is my number for 4 years through page plus. You claim its too bad and don't care. I'm telling all how straight talk is cheep talk without intention of retreiving Add comment

My phone was off for two and a half months and now they removed my number. This is a business phone number I have had for 4 years I do service and am losing thousands of dollars by missing calls. ***! Add comment

  • 1 day ago
  • Cellular Phone
  • Stevenson Ranch, California
  • Lg Phone
  • 3
  • REVIEW RATING 4/5

I spent 1 hour with help desk at LG..... I was asked for the serial number on phone. which is 014 037 000 106 506 I was told that this is an international phone. I told her I bought it at Walmart in November of 2014.in the USA... I think that straight talk is selling refurbished phones and packaging them as new and I think that is against the law. I spent 2 hours with straight talk help... Read more

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  • 2 days ago
  • Cellular Phone
  • Orange Beach, Alabama
  • Iphone 5C
  • 12
  • REVIEW RATING 3/5

Bought a new Iphone 5C Sales said it would work on Verizon. They don't! Took two days to get my old phone re-activated and now I can't log on to website. Calling Verizon shortly! Screw this! I am currently using a old school LG phone that has little memory, battery life is short, and constantly freezes up so I have to remove battery to reboot. I don't know why all this would have anything to do... Read more

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  • Feb 24
  • Cellular Phone
  • Neenah, Wisconsin
  • Hotspot 4G
  • 12
  • REVIEW RATING 4/5

Hours of speaking with customer service and having to be put on hold so they can look thru their manuals to answer simple questions is just horrible, seriously horrible! Comprehension skills are a serious F grade I have come to find thru many different people there... where are their brains is what I wonder?!?!?! It is like the teacher in school who calls on the kid who obviously did not do his... Read more

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  • Feb 23
  • Cellular Phone
  • Roscommon, Michigan
  • Prepaid Phone Card
  • 1
  • 1
  • 15
  • REVIEW RATING 3/5

Straight talk told me I my card could not be processed twice. Low and behold the money came out of my account but no minutes were added. They claim they have nothing processed on their side and it's my banks problem. There isn't even a place where I can send my bank statement to prove it. We will be moving to Verizon prepaid. Read more

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If you have to transfer your number to a new phone, trust me not an easy task=foreign costumer service, very rude, won't help you. Could take days. Ghetto, phone service. Add comment

  • Feb 22
  • Cellular Phone
  • Englewood, Colorado
  • Cell Phone Service
  • 1
  • 1
  • 18
  • REVIEW RATING 4/5

Straight talk deactivated my service before my service end date.When I called them they told me I had 15 days left on my plan but they could not reactivate my phone.Basically they stole from me. Read more

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