Straight Talk Wireless Complaints and Reviews

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  • Customers like
    • Price12
    • Unlimited plan7
    • Cell phone5
  • Customers don't like
    • Rudeness of customer service31
    • Customer service staff27
    • Being lied to23

I bought a phone it sucks. You can't get in touch with anyone. It was defected from day one. I am a Sr. and I am on limited income.. Buyer be ware !!!!!! You may think you got a good deal, but you got ripped off. I am going to contact the BBB and consumer affairs. Add comment

  • 2 days ago
  • Cellular Phone
  • Rich Square, North Carolina
  • Straight Talk Mobile Hotspot
  • 2
  • 2
  • 6
  • REVIEW RATING 4/5

My straight talk service keep switching back to 1G mood which keeps me from getting on the internet when I really need to. When I call customer service, it takes me for ever to get someone on the line. When I finally get someone, I can't understand what they are saying because of the language issues. I am an American that only speak English, so therefore, I would need someone who speaks clearly... Read more

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Very rude customer service one I talked to today he told me that He could only be on the phone with me for four minute and then three minutes when he was asking me question and I was looking for the answers and he was basically hounding me the whole time that he didn't have time Add comment

  • Jun 28
  • Cellular Phone
  • Columbus, Ohio
  • Prepaid Phone Card
  • 1
  • 1
  • 28
  • REVIEW RATING 4/5

On Wednesday June 24 2015 I started the process of activating a phone with Straight Talk and porting my existing number onto the Straight Talk network. I have already purchased a Straight Talk prepaid phone card. 5 days later and my number has not been ported and my phone has not been activated with Straight Talk. Moreover, Straight Talk had already deactivated my phone and phone number with my... Read more

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  • Jun 28
  • Cellular Phone
  • Germantown, Maryland
  • Cell Phone
  • 2
  • 2
  • 14
  • REVIEW RATING 4/5

I had two accounts with Straight Talk. One phone got damaged. A call was made using the other phone. Instead of transferring the damaged phone, customer service cancelled my phone from the two accounts. When I tried calling the company the outsource country was rude. The wrong number was transferred when a phone was damaged. I spoke to one person who just kept repeating what I said, taunting me,... Read more

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  • Jun 26
  • Cellular Phone
  • Waterford, New York
  • Cell Phone
  • 1
  • REVIEW RATING 4/5

ive had to get three different phones in just this past year. ive babied every single one. yet they just randonmly start acting up. the first one randomly shut off, especially during phone calls. the second forgot that a charger puts power in the battery, not takes it out. and this one i cant even begin with all the problems, and ive had it three months. and the most the company will do is... Read more

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  • Jun 25
  • Internet
  • Austin, Texas
  • Straight Talk Data Plan
  • 1
  • 1
  • 29
  • REVIEW RATING 4/5

I have used a 1GB straight talk data plan when I travel for several months without a problem. Recently, I bought a 1GB data plan and activated it and then updated the APN as instructed on the Straighttalk website. I have not been able to connect to the internet with the new plan despite spending 2-3 hours with the support team (this also included 3-4 disconnected calls). Their conclusion was... Read more

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I called and spoke to customer service rep she could not answer my question she was very rude and hung the phone up. Im so tired of calling and speaking with reps who are rude and you can barely understand their english. I will be switching my service due to the customer service reps. Add comment

  • Jun 24
  • Cellular Phone
  • Kingston, Georgia
  • Unlimited Mobile Plan
  • 3
  • 3
  • 33
  • REVIEW RATING 4/5

Every month I manage to come up with $45 to pay for a Straight Talk Unlimited data pre-paid card. For the first week or so, my internet runs great.. Then it starts to slow down and continue to slow down till I have to pay again. I pay the money each month and expect to get what I paid for!! When it takes over 10 minutes to get a message, and my internet won't load at all.. that's where I draw the... Read more

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  • Jun 18
  • Cellular Phone
  • Kathleen, Georgia
  • Phone Number Change
  • 4
  • 4
  • 32
  • REVIEW RATING 4/5

I tried to switch my straight talk number and minutes over to another straight talk phone. Which had priveously been used by my son. I can keep his number. Just please put my minutes on this phone for me. The guy who was doing it put my number and on someone else's phone. I paid $46.52 from my debit card some where between june 7-12. Don't remember exactly. I need my phone hooked up today. Put... Read more

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