Straight Talk Wireless Complaints and Reviews

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Straight Talk Wireless
Main address: Attention: Executive Resolution Department 33178 Miami FL
1-877-430-CELL (2355), , custsrv@straighttalk.com
  • 606+6 mobile complaints
  • $120K claimed losses
  • $195 average
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  • 1 day ago
  • Cellular Phone
  • Sim Card Failure
  • 7

Called to make payment, computer displayed "error" and told me to call. I called and had a hard time talking with someone who could speak CLEAR English. But was told the sim card was bad and they would send me a new one in 3 to 5 days. I was notified they shipped it out two days AFTER I called and was told they would send me a new one. 7 days later I received the WRONG one. Would take another... Read more

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Bought a phone from Straight Talk. Worked well for a few months, thought no bigger I bought cheapest phone. Upgraded to Centura. Will be sending back the 3rd time due to overheating, shutting off and plain freezing. Customer service is incompetent. And extremely rude. Did I try to turn it off and back on? Tests like asking if I made sure tv is plugged in. Add comment

  • Aug 16
  • Media
  • Wifi Hotspot
  • 1
  • 11

I have had 3 wifi devices in less than 6 months. Had to send each of them back taking up to 10-13 days. Asked them serval times just to refund the purchase price about 95.00. They said they could not due that since it over 30 days. They do not stand behind there product very well. The box also slow about downloading have to wait several minutes. One box they sent me lasted 10 minutes. Hope this... Read more

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  • Aug 16
  • Cellular Phone
  • Phone Plan
  • 1
  • 18

I called to reactivate a phone I had got online the customer service rep asked for the phone # and then my service plan pin # so I gave him both and he said my phone would be active in a few. I waited 2 hours still no minutes so I called back talked to a rep named mary told her the situation she asked me for my phone # and then the meid # then she told me that my phone# was active on another... Read more

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  • Aug 16
  • Cellular Phone
  • Horrible Service
  • 1
  • 22

Horrible people horrible service constantly deactivate my phone stealing precious time and hard earned money that I paid them , that will now be going in the trash and into verizons pocket, because the people working for straight talk have no intelligence as to what they are doing when you give a hard working clear English speaking American a job I might come back. Seven deactivations in two... Read more

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  • Aug 12
  • Cellular Phone
  • Deactivated Phone Service
  • 1
  • 22

I had a 299.00 phone stele from me stfaight talk said they put it on the least of steal phones and it cant be activated again well guess what it is they told me I gave them serial number and they told me they just deactivated it well guess what its steal active...they just lost a customer! They flat out lied to me two times. so its time for the police to take over I have nothing for straight... Read more

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  • Aug 12
  • Cellular Phone
  • Phone Activation
  • 1
  • 38

Am a straight talk user,but my sim got expired just this month.I bought a one month service plan $45 from walmat.I have the receipt n the card.In the process of acting it today 12th of August 2014,the automated voice linked me to a service point.It was a lady who picked,she ask my number and the pin on the card and ask me to stay on the line,and in the process my phone went off cos my battery was... Read more

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  • Aug 12
  • Cellular Phone
  • Dothan, Alabama
  • Double Charge
  • 1
  • 34

I purchased their new 4g LTE phone by ZTE. I was charged twice and sent 2 phones wth.? They affirmed it would get good coverage in my area. False. All I ever got was network unavailable. I called them they said "oh that phone must not be working right and we can only create a return/refund for one phone. Sticking me with the second one. Its been 5 months now with no refund!! $240 I have been told... Read more

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  • Aug 11
  • Cellular Phone
  • Phone Activating Charges
  • 66

After two unsuccessful attempts at activating a new phone, I used the online chat with their customer service, and they said the system is having issues, and keep trying. After 15 tries, I finally got it to work. Imagine my surprise when I checked my bank account and found 15 charges of $49.07. I called them to get the money back, and after being asked if I was counting the charges correctly, and... Read more

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  • Aug 11
  • Internet
  • Unlimited Internet
  • 1
  • 22

I switched my pan tech flex to straight talk unlimited and can't even get internet. Maybe 1 in 100 tries and it MAY load a page after 5-7 minutes. I've been on the phone with them for days and its always the same old story blah blah blah ! They've told me everything from we are only 2g ( even when I say my husband has a cheaper phone and sits beside me and gets 3g ) to they are just really... Read more

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