Straight Talk Wireless Complaints and Reviews

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  • Customers like
    • Price12
    • Unlimited plan7
    • Cell phone5
  • Customers don't like
    • Rudeness of customer service31
    • Customer service staff27
    • Being lied to23

  • 1 hour ago
  • Cellular Phone
  • Destin, Florida
  • Samsung S4
  • 2

Pay for my renewal monthly automatically via credit card. Cannot get 4G connection that I'm paying for. They have throttled me back and I'm still paying for 4G. Customer service cannot fix problem nor offer any refund. Outgoing calls are slow to connect if they connect at all, ?.. horrible long customer service calls after 5 hours with three reps no fix. I asked for supervisor and got same canned... Read more

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You sent me a text saying if I refilled my my plan my phone would get and extra mg byte to make it faster. Guess what it never do. I tried to be patient but I ended up busting up my phone. Thank you for your false words. Now I have to get me another *** phone if yours because I already bought the plan again. What's wrong with you ?I can't add photo or video huh? Add comment

My children like to use my phone to watch videos and play games but about 5 days after purchasing a new 45$ card my internet becomes so slow that you really can't use it anymore. If straight talk doesn't improve their data plan I will be switching back to Verizon. I'd rather pay 60$ for decent internet than suffer thru this another month. Please fix it!!! Add comment

I have been a customer along time my service was disconnected without notice claiming that I use too much data.any can get my number back Add comment

  • Jul 24
  • Cellular Phone
  • St. Petersburg, Florida
  • Unlimited Plan
  • 1
  • 1
  • 27
  • REVIEW RATING 4/5

Paid for my refill service on July 12, 11 days later my data is still slow as ***... Customer service is a bunch of non english speaking Indians with names like Michelle and Peter? Really? These peoples' english is so bad, I have no *** clue what they're saying. They tell you to reboot your phone, call *22890, check to see if your data is on... don't you think I've done that 1000 times BEFORE I... Read more

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I agree with all the disappointed & pissed off customers!! Add comment

  • Jul 22
  • Cellular Phone
  • Niceville, Florida
  • Straight Talk Wireless Service Plan
  • 1
  • 1
  • 31
  • REVIEW RATING 5/5

The following is a copy of the SECOND email I sent to Total Wireless regarding their unbelievably incompetent customer service. They obviously awarded their help service to the ABSOLUTELY lowest bidder with English language skills not a part of the bidding requirement. Copy: Thank you for your kind response. I originally emailed expressing my concern regarding the difficulty experienced when... Read more

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Its me andy again i think ya'll need to cut my phone on an give me acouple of months free because i have been through *** an back tring to get a phone cut on that was already working when i had the number changed you really need to get this fixed so do the right thing and cut it on an put a couple months worth of minutes on it for the hassel ive been through Add comment

I bought a iphone 4s from a person the phone had minutes already on it . I had the number changed an it worked for one day an now ya'll have my phone blocked an now i have to get a police report to prove its mine . And that bull *** ,so not only am i loosing my minutes ya'll have lost a 10 year customer ... I AM VERY PISSED OFF AT THE WAY THIS WAS HANDLED Add comment

  • Jul 22
  • Cellular Phone
  • Findlay, Ohio
  • 1
  • 1
  • 11
  • REVIEW RATING 4/5

Straight Talk has the worst customer service of any wireless. I remember before out sourcing the customer service was a service. I purchased and upgraded phone called on a monday to transfere phone number and time to new phone. Monday night I had no service on either phone, I called ST on mon. tues. and wed. with no result. I foolishly bought a new card and activated on my new phone. After a... Read more

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