Straight Talk Wireless Complaints and Reviews

2.1
  • Price11 votes
  • Unlimited plan6 votes
  • Cell phone1 votes
  • Rudeness of customer service28 votes
  • Customer service staff26 votes
  • Being lied to23 votes
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I ordered two straight talk service plans and haven't added then and they told me they've been added to another phone already!! Add comment

In the last 6 months I've spent approximately $300 on new phones the last one I've only had for maybe 2 months and it crapped out spoke with several reps and supervisors in which they said they were sending me a new phone that was 3 weeks ago still no phone. So they last my service my husband and I went to us cellular and so far I love it! Add comment

  • 1 day ago
  • Cellular Phone
  • Mountain View, California
  • 12
  • REVIEW RATING 4/5

I spent $100 on a mobile hotspot, and $50 for a 5gb plan. After going on vacation and comeing home my balance was @ 0gb. I called to complain, i was told i need to refill because it shows my data was being used. If i wasn't home, who was using it? I'm beyond livid! I spent my hard earned money for a internet service that only worked for the first few days and then when i take time away and come... Read more

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Omg straight talk deactivated my phone without a warning or permission. Add comment

We live in Virginia and we have trouble with the signal a lot. We have tried talking to them about it and they tried to say our phone may need to be replaced, but it was brand new. Then they tried to reset the phone and that didn't work. I agree with everyone about not understanding the the customer service reps. I just wish they would fix the signal issues around here before I switch carriers. Add comment

  • Mar 24
  • Cellular Phone
  • Philadelphia, Pennsylvania
  • Phone Data
  • 20
  • REVIEW RATING 3/5

Maybe time for another Class Action Suit. Straight Talk advertises 64 kbs throttle after your first 3 gig of data in a 30 day period is used however i have been testing my Data and it is Throttled Well below the advertised 64 kbs . I have contacted the Pennsylvania State Attorneys Generals Office and they have recieved numorus complaints on this issue and may open a class action suit against... Read more

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  • Mar 24
  • Cellular Phone
  • Omaha, Nebraska
  • Phone Service
  • 30
  • REVIEW RATING 4/5

I have now been without cell service for 9 days. I have spent everyday speaking with them (a call center in the Phillipines). March 15 bought the activation kit, $45 plan. Paid term fee with previous carrier, ended service. this was their Bring Your Own phone plan, phone compatible per their check of serial #. Got unlock code from previous carrier. Everyday since then I have called. I have... Read more

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  • Mar 22
  • Cellular Phone
  • Atlanta, Georgia
  • Data Service
  • 23
  • REVIEW RATING 4/5

the customer service will not resolve my problem after calling them several times, they hung up on me and refused to let me speak to a supervisor, they cheat me on data coverage every month by throttling and capping my data which is advertised as unlimited, i have tried to contact them at least on ten occasions and still they have not been able to resolve my problem, the representatives are... Read more

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  • Mar 22
  • Cellular Phone
  • Hastings, Nebraska
  • Replacement Phone
  • 16
  • REVIEW RATING 4/5

I asked for help and the man answered my questions but tried over and over to end the conversation, which eventually he did.. Pablo has entered the session. tom : 1109574126 is my ticket number. can you please help me Pablo: Hello Tom. Thank you for visiting Straight Talk Wireless. tom : yea, can u help me? Pablo: How can I help you today? tom : my ticket number is 1109574126 can you please tell... Read more

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MY DATA CLOSES DOWN IN THE MIDDLE of browsing & PLAYING GAMES Add comment

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