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  • Customers like
    • Price 15
    • Unlimited plan has served me well 13
    • Service plan 5
  • Customers don't like
    • Horrible customer service 68
    • Customer service staff 30
    • Being lied to 28

Straight talk wireless has the worst customer service I have ever come across. Read more

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Bought a card to refill my phone and it wont refill my service...thanks. Read more

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First off, let me start by saying this has been....LITERALLY....the worst and most AGGRAVATING week of my life! Well maybe not my life but...you get it! Straight talk is A FREAKING JOKE! i bought the *** BYOP kit ...yeah this will be great...NO IT IS NOT GREAT! first off i used customer support to set it up so i could ENSURE THAT NOTHING WOULD GO WRONG! WOW....a week later im in tears, down 70 dollars and now my phone number is in limbo because they freaked up both my sims....the worst part is...my phone worked for 5 hours so i thought all was... Read more

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I bought a phone from walmart they didnt scan it properly. Straight talk even told them that. They rescaned it and it still doesnt work. Read more

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Resolved

I currently have a mobile hotspot with straighttalk. I logged onto the internet for 20 minutes (mind you, the browser was open to google for 15 minutes, while i was doing some cleaning, then I started a google search ) & I got a screen saying I needed to replenish my data plan, which I thought was strange since my service end date isn't until 5/07, & I may use the hotpost every few days for 30 minutes or so. I used my phone to check my balance on the website and sure enough it was 0. I purchased another 2GB plan and checked my email for about... Read more

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Was a current customer. Bought a new phone 12/2015. Phone locked up 3/2016. Sent old phone back they reissued another phone reactivated been using for 3 weeks or so. Then on 4/23/16 we try and call out it says the number doesn't exist. It is not a working number. We are on autopay. Call them 3 times average time for each 45 min. To an hour. They have no record of the replacement phone no record of monthly payments and they say the number that I have had since my acct started couple of years ago does not exist. Then finally an employee after... Read more

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I received a hand-me-down phone recently, an ANDROID, from a friend who decided to switch product & services (from STRAIGHT TALK to a different service using an iPhone). First of all, I went to Wal-Mart to activate with STRAIGHT TALK. Wal-mart said that I needed to call-in to STRAIGHT TALK. Finding a number online to just simply 'talk' to someone about what I needed to do to get going was not very easy to find right away, though I saw there was a chat option…I decided to just go with that. I spent enough time attempting to activate this phone... Read more

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100% FULL

My mom gave my daughter a straight talk cell phone. We looked online to compare plans but went to Walmart to purchase the phone card because we needed pick up some things. We did not feel the need to do serious caparisons at the store because we all ready looked at them online. The 30 dollar card does not work with this phone and nothing really indicates that it won't I have spoke to two representatives and they just called me back and informed me that I can buy a 45 dollar phone card to activate the phone, acting like that solved the... Read more

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Everything worked great until last month. My data is still in 2g after I used all my 5gigs in January. .waste of money if it wont reboot my 4g data Read more

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well i would have said 5 because thats how many i talked to...but alas NONE...because it wasnt fixed.......and heres the shocker , they Dont talk to each other ..so i had to repeat and repeat and repeat and repeat and repeat............etc etc,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,then one even suggested i get another phone so they could talk to me on that one about the serve i WASNT getting on the other one..... stay away from this company ....stay far away... Read more

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