Straight Talk Wireless Complaints and Reviews

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Straight Talk Wireless
Main address: Attention: Executive Resolution Department 33178 Miami FL
1-877-430-CELL (2355), , custsrv@straighttalk.com
  • 637+9 mobile complaints
  • $130K claimed losses
  • $194 average
  • Show More
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I went like 3 months without refilling my card and so when I did again after awhile they told me my number was no longer in use and made me pay for a new SIM card. Then I got it and called to turn it on and it's not working at all. It's been over 24 hours and my phone doesn't work yet Add comment

     

  • Sep 16
  • Cellular Phone
  • Activation Process
  • 2
  • 2
  • 7

Your customer service is frustrating activation process is to long your customer service associate held me on the phone for over an hour and still didn't get anything done I have call several time same results can I please get my own phone activated customer service is bad Read more

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  • Sep 15
  • Cellular Phone
  • Maine, United States
  • Defective Phone Replacement
  • 1
  • 1
  • 33

The LG phone I bought at Walmart had a faulty connection and 9 months after buying the phone I could no longer charge the battery. It was still under warranty. But Straight Talk blindsided me, replacing the LG with a less expensive ZTE model. It has a decent battery but the camera - which I really need for my business- is almost worthless. Trying to communicate my concerns to them was a huge... Read more

Was this review helpful? 0 1

     

  • Sep 15
  • Cellular Phone
  • Tampa, Florida
  • Rude Representative
  • 1
  • 1
  • 40

I have been with Straight Talk for about over 2 years now. I called this representative about my service, and she acted she didn't give a *** about me as a customer! We pay for this service every month, and you would think that they should value us, but this woman didn't! She got nasty towards me, and I told her to calm down - - in a very firm way;that shut her up, I said 'thank you very much',... Read more

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  • Sep 14
  • Cellular Phone
  • Tampa, Florida
  • Card Purchase
  • 8
  • 8
  • 95

I have loved straight talk and have never had any problems until this month I have been with straight talk for over 3 years now.. This month I bought my $45 card as do I every month and less than 2 weeks allmy data was gone so I called customer service and asked why this happened and they cldnt give me an answer I then asked them to please credit some of my data back to my phone and I explained... Read more

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  • Sep 13
  • Cellular Phone
  • Atlanta, Georgia
  • Phone Locking
  • 3
  • 3
  • 63

I used Straight talk with the Bring You Own Phone (BYOP) option thinking that I could use the $30 monthly service. Unfortunately, Straight talk do not propose this plan with BYOP, just $45 and $60. So I decided to change to another provider. However, I was not able to use my phone that I previously used with Straight Talk because they locked it. While calling the support several times, they... Read more

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  • Sep 12
  • Cellular Phone
  • Poor Customer Service
  • 2
  • 2
  • 41

At 1st I got great service & it was great coverage w Verizon towers but since AT&T towers and only 3GS of internet, the price is too high for the service I get and the phone does NOT work where I live! Other companies offer boosters but Straight Talk customer service outsourced mostly to the Phillipines, seem to treat customers as though they do NOT matter! To get warranty coverage, the... Read more

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  • Sep 10
  • Cellular Phone
  • Extra Payment
  • 5
  • 5
  • 80

So, I paid the extra 10$ for NEXT DAY shipping to have a WORKING phone shipped to me the next day. I get my phone and activate it (got the 45$ card with it for unlimited everything), only to find that it wont allow me to call anyone, text, or get online. So I called them to see if they could fix the issue and they tell me that the SIM card is bad. They told me that theyd send me a new one, but... Read more

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  • Sep 07
  • Cellular Phone
  • Rude Customer Service
  • 1
  • 1
  • 41

Straight Talk has stolen $200 dollars from me. I've called customer service multiple times and they have always been so rude and will not admit when they've made a mistake. they won't give refunds even when it their fault, and the customer service hangs up on you! straight talk is such a scam and they're a bunch of thieves. Read more

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  • Sep 07
  • Cellular Phone
  • Aurora, Indiana
  • Cell Phone
  • 2
  • 2
  • 28

I need a new phone husband soon to be ex has mine how do I get a new one Read more

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