Submit ›
or
1.9 Based on 400 reviews
Compare to others
Respond to your
customers
  • Customers like
    • Price 16
    • Unlimited plan has served me well 13
    • Service plan 6
  • Customers don't like
    • Horrible customer service 69
    • Customer service staff 30
    • Being lied to 29

Have been a customer for about 6 months. It has been a flawless plan. Would highly recommend it.

Add comment

I am disabled and live below the poverty line. I originally bought the straight talk phone because I was going to be away for a few days and Social Security requires that I be in touch with my caregiver every day. I can not afford cell service every month. I just qualifed for a free phone. Unfortunately the phone they sent only holds a charge for 8 hours. They said I could have the service transfered to any unlocked phone. I took my straight... Read more

Was this review helpful? 0 0

Terrible customer service. Reps are nasty. Don't care about customers at all. The last rep today laughed at me. Stayed quiet and ignored me and then left me on on hold while supposedly transferring me for over 15 minutes until I finally hung up!!

Add comment

Straighttalk Wireless Is A JOKE! So RUDE AND LIERS! They Do NOT take responsibility for themselves or honor what they say they will do when u go without a phone for over a month. I had to call 2 or 3 times a week for 3 weeks in a row and everytime i had to explain the entire ordeal to the person i talked to. Then they would tell me they had to do the exact same thing that the person i talked to days before had already done. I waited for my... Read more

Was this review helpful? 0 0

I called just to change the expiration date on my paymemt card i use. I had to call back three times to reach a rep that i could understand on 4th try a man name Jeffrey tried to be helpful. He had a hard time understanding that all i wanted to changey card date. Wow. What an experience Read more

Was this review helpful? 0 0

I've used Straight Talk for years, with no problems switching my phone number...well, their customer service leaves something to be desired. If you're trying for a specific number and or porting it over, there may be issues. My problem is I'm getting ready to return my Galaxy Grand Prime, after returning a Galaxy Core Prime last month. Both have major issues with overheating and the battery running down quickly, even when not in use. I don't... Read more

Was this review helpful? 0 0

My got deactavited my serve wasint until tha 29th of this month lost my number and tha 45 monthly plan no phone but I do still my sim card Read more

Was this review helpful? 0 1

Why do i have to call every month to get help with deleting my profile and turn my wifi on and off and a number of other instructions!! This is a time consuming process that cannot be done on your own!! I am told its because i have a iphone!! Everyone i know with a iphone has this problem! I have a terrible time understanding the person on the other end, there english is awful! They read off a sheet in front of them and it has nothing to do with... Read more

Was this review helpful? 0 0

I have an iPhone have just purchased a new monthly $45 refill card a few days ago and my internet is still loading slower than ever sometimes it won't even load at all. Please help me fix this problem Read more

Was this review helpful? 0 0

I tried to reactivate my granddaughters phone on july 7th. Ther was some computer error on you side that wouldnt reactivate it. Was told we had to wait 24 hours ,then it would be working. Well it didnt. So we were told we needed to wait another 48 hours for you to correct the problem. Guess what, still no service. So we went to a walmart in marion iowa ,as we were now on vacation and went to the nearest walmart to us. The employees at... Read more

Was this review helpful? 0 0
Did not find what you were looking for?
 
×
You are reading about Straight Talk Wireless.
Filing a new complaint about
×