Straight Talk Wireless Complaints and Reviews

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Straight Talk Wireless
Main address: Attention: Executive Resolution Department 33178 Miami FL
1-877-430-CELL (2355), , custsrv@straighttalk.com
  • 578+5 mobile complaints
  • $120K claimed losses
  • $201 average
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  • 53 minutes ago
  • Other

I purchased a phone on 7/1/2014 and it did not work. I spent over 12 hours with customer service and they could not make it work. Customer service experience was extremely poor. They wanted me to pay to ship the phone back to them and then told me they would not replace the phone but rather send me a new sim card. They had already sent me 2 sim cards. They did not fix the problem. I asked... Read more

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  • 4 hours ago
  • Home Phone
  • 1
  • 3

I just bought straight talk home from Wal mart, having trouble activating the serial number. Drex: Hi Dave. Thank you for visiting Straight Talk Wireless. I will be assisting you today. Dave: 268435461400456689 Dave: why is this not working? this is the second time this has happened! Dave: Wal mart replaced the unit and it is still a problem... Drex: The phone is still inactive in our system so... Read more

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  • 1 day ago
  • Cellular Phone
  • Service Transfer
  • 2
  • 4

I need some transver Read more

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  • 1 day ago
  • Cellular Phone
  • Straight Talk Service
  • 7

ok...I have to update this situation that I posted.....I finally gave in and activated the so called replacement phone they sent me.( by the way no front camera even) well...sure enough 3 days later the volume does not work. I slammed the dang phone and it is now in pieces. I went to prepaid Verizon with the moto g phone and I am thankful...so very thankful to have to never deal with straight... Read more

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  • 1 day ago
  • Accessories and programs
  • Wi-Fi Device
  • 1
  • 5

I have to strap it to the front of a fan for it to run continuously. It is supposed to be a mobile device, but I can't use it on the patio or picnic table or anywhere that is not air-conditioned. That includes my car when I am not running the air conditioner. I had a wifi device from Verizon (on contract) and it did not have a problem like this. I am taking it back to Walmart to see if they... Read more

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  • 1 day ago
  • Cellular Phone
  • Phone Service
  • 1
  • 6

My husband has been on straight talk for almost 4 years and has never had an issue with his phone until he purchased the ZTE 2796C. For the last month we have called the service department which we found out today is in Honduras, trying to resolve the issue, but every time we have called they send him through a series of trouble shooting that has not worked, and ultimately told that the problem... Read more

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  • 2 days ago
  • Cellular Phone
  • Unlimited Year Plan
  • 6

Don't bother saving some money with the year plan with Straight talk. Their current system only allows for your 3G speeds to last until you add another service plan (month card). So instead of having 3GB of 3G speeds a month you have 3GB for the year... That's a big difference. The only way to fix this problem is once a month call them and have them deactivate and reactivate your phone.... The... Read more

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I called to ask how to purchase more data for my phone and she said the only way is to refill your account again or wait until your service end date. This service SUCKS. I finally got someone who knew what she was doing cause after 2 months I'm finally able to send a MMS.

  • Jul 20
  • Cellular Phone
  • Straight Talk Phone
  • 1
  • 4

Have a stright talk phone less than two months and it will take pictures. Call 3 times. Had to factory reset each time. I asked to speak with management. Now it's going to take about two weeks for replacement Read more

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  • Jul 16
  • Cellular Phone
  • Tampa, Florida
  • Low Internet Speed
  • 1
  • 2

I have not used my data much on my phone and I keep getting messages about my data that I'm over my limit now my internet is slow it won't load my Google play or nothing. Read more

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