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1.9 Based on 391 reviews
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  • Customers like
    • Price 16
    • Unlimited plan has served me well 13
    • Service plan 6
  • Customers don't like
    • Horrible customer service 69
    • Customer service staff 30
    • Being lied to 29

I refilled my phone yesterday. My phone is STILL so slow, that I can't do anything with it. I paid my money, now you need to give me my service. This is so not fair!

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I called straight talk about my Samsung s5 screen cracked its cracked and rough in top left corner plus cracked on upper half of screen told can't replace phone as long as it works very unhappy want a new phone and will pay the $50 what can you do for me have been a loyal customer for over 5 years Read more

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My phone is acting up. Read more

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I pay for service every month that sucks! Do something about it! Screwing so many people should be better for the price! Call me i will tell you all about it! Company really sucks must do better! Read more

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Straight Talk screwed me so bad I would recommend nobody ever use them or try to port a number from them. I tried to activate an old phone of mine for my daughter and instead they shut my phone number off that I've had for 15 years. Tried everything and they kept transferring me to different people and everybody could fix the problem. I tried to speak with the supervisor and they wouldn't let me straight talk sucks and if you value your phone... Read more

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Straight talk sent me new 3G phone cause they said they were upgrading from 2G to 3G network in my area. (21921) On phone 2 hrs to transfer service. Turned out data service didn't work when they got done. I kept asking for a refund, but I could see that wasn't gonna happen. I called them every day and was on the line no shorter than 1 hour and each time I was transferred to at least 3 other departments. 7 days later and that many screw-ups by... Read more

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I have been on HOLD for TWO HOURS simply trying to GET straighttalk wireless service. Abysmal customer "service". I like that I can bring a verizon phone, and use the verizon towers, but I may never know because I don't have the time to wait to actually GET the service. Negative ten stars. Oh, and the people I actually did speak to were useless and had to transfer me to another department, which is where I spent the two hours on hold, then... Read more

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I order a new phone i payed for it well i gave the guy who took order my address more than 5 times well he didnt give fedx my apt number so i cant get my phone inless i travel 100 miles to fedx office to pick it up i called straight talk and the lady i talk to refused to call fedx to give them my correct address. I faxed the head straight talk a letter. Geting ready to call her on phone Read more

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Used up my 5gb, throttled to 2G. Phone app still says I have used only 4.68gb as of 6/5/16, -thats when my service starts over, so I waited patiently. It is now 6/7/16 and it hasn't renewed my service. App says 4.99gb used as of today. Not even 5gb yet. I know of the delay but, WHY?! What a load of *** this is. 2G is unusable. I think I would rather pay the extra money and just have a plan rather than this inconvenience. I don't... Read more

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I bought a Lg premier lte from someone tryed to get it activated useing my account .. I been with straight talk for 4 yrs almost . but now i cant use the phone bc i dont the box or bar code or anything ...all i have is a 140.00 phone i use as a paper weight. Called stright talk no help customer service the guy was very very rude made me feel like i was the bad guy ... Sayn he cant do nothing bc i have no proof . and ibtold hik how am i to get... Read more

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