Straight Talk WirelessComplaints and Reviews

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  • Customers like
    • Price 15
    • Unlimited plan has served me well 13
    • Service plan 5
  • Customers don't like
    • Horrible customer service 68
    • Customer service staff 29
    • Being lied to 26

Yeah this company really sucks big time no wonder they were sued over this slow internet ***!! Read more

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I have been with st for a very long time and was very satisfied up until recently the last yr or so the customer service has been getting worse and worse each time i have to talk to them now my data is so slow it might as well be non existent this is ridiculous im highly dis satisfied all the way around it took 3 orders for me to get the correct sim card over 2 weeks later i talk to customer... Read more

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Their phone call in for assistance is the worst I've ever experienced in my life. Completely useless with stall tactics to keep you on the line. Don't buy Straight talk products unless you plan on spending at least three to four hours a month on hold in order to get your service to work. Read more

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I bought my straight talk phone in november2015 it has been great. I refilled in feb.2016 and my internet has been slow. It wont hardly load anything. Cant watch videos or load songs. Please fix this. Read more

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Ive been with straight talk for over 3 yrs never had an issue now my playstore wont download an when i call to have them fix it they say its my fault plzz explain how im stopping a download really an their only way tobfix it is to reset my phone so i lose everything only option she wanted to do while continuosly repeating that its my fault Read more

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i have a zte lever phone when i called to get it activated straight talk said it wasnt scanned properly and walmart wont rescan it and everything how and why can walmart not fix the problem please help. it was a gift and ive had it for a lil bit what can i do. Read more

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I've had several issues recently. First, I tried to switch service from one phone to another and had to spend several hours on the phone with horrendous customer service because the website rejected my attempts. Then, they claimed my sim card expired, for absolutely no reason, and left me without service while I waited for a new one to be shipped. Now I just tried to log into my account to pay... Read more

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I have been using Straight Talk for over a year and it is the worst service I have ever had. It's cheap and you get what you pay for but usually it's less. And now the straight talk plan is the face value of the monthly card PLUS TAX? I'd rather pay $60.00 (10.00 more than what I normally pay now) to get good solid reliable cellphone service along with REAL CUSTOMER SERVICE. I am so... Read more

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I have the same problem. Straight Talk said that they "COULD NOT" unlock my phone. They connected me to their "Unlock Dept" (some where overseas) - the guy was hard to understand, but, basically he told me that the software program they use to unlock the Samsung S4 "DOESN'T WORK". SO, IT'S NOT THAT STRAIGHT TALK WON'T UNLOCK THE S4, IT'S THAT THEY DON'T KNOW HOW. Clearly Straight Talk doesn't... Read more

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i only had straight talk for a month and have not used my phone for any excessive internet usage. i was curious about whether i could use my phone to allow my tablet or laptop to get wifi and called customer service only to be put on hold for a long time and never told exactly why. the guy didn't speak English very well so it was hard to understand him but I think that he suspected me of trying... Read more

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