Straight Talk Wireless Complaints and Reviews

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Straight Talk Wireless
Main address: Attention: Executive Resolution Department 33178 Miami FL
1-877-430-CELL (2355), , custsrv@straighttalk.com
  • 584+8 mobile complaints
  • $120K claimed losses
  • $198 average
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  • 4 hours ago
  • Advertisements and Cons
  • 1

The customer service is absolutely terrible, I was hung up on multiple times, its is almost impossible to get through the automated service where most company's you have the option to say "operator" or press "0" straight talk does not. They had charged me twice and refused to refund my money, none of the representatives or managers would listen to my problem and figure out how to set it right.... Read more

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Customer service. was poor. on hold for longer than 30 minutes. My internet has been slower since I aded money to my acont. Can't acsees gps or google play. and still customer service has NOT corected thease issues . CHRISTOPHERD.JONES24@GMAIL.COM Add comment

  • 1 day ago
  • Cellular Phone
  • Tracfone And Straight Talk Wireless
  • 29

I've had Straight Talk since it first came out,I learned to always buy a phone that runs off of Verizon towers. I've been 300 miles from home and still had 3G. So I bought an used iphone4 off of EBay,no problem,tried to transfer my number through Straight Talk and it took about 3 days of calling and emails to activate it. Straight Talk says to wait 48 hours so they can transfer your number.... Read more

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So on the many problems I have with straight talk, my main delimma appears to be on my "unlimited everything" plan....aka nonsense and lies. My bf also goes through straighttalk and his unlimited phone appears to be decent, his only problem is crappy service. So anyways, in fine print obviously you can't stream or your data will be cut back, or in my case off! Well, here's the deal, I just paid... Add comment

  • Jul 24
  • Cellular Phone
  • Bad Customer Service
  • 1
  • 58

At this point I am pass frustration with Straight Talk. I have been a customer for over two years. all of a sudden I am not able to receive any text. I have spent over 11 hours on the phone with their customer no service department / technical support and the results are the same. I am to the point where I have to take my service to another carrier. I called Straight Talk to get the unlock... Read more

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  • Jul 24
  • Cellular Phone
  • Phone Replacement
  • 1
  • 26

In December 2013 I purchased a Straight Talk phone. Circa March 2014 my phone had an issue where it was indicating it was charging when it was not plugged it and thus draining my battery much faster than it should throughout the day. I called Straight Talk about my issue and they advised me my phone was defective so I needed a replacement phone. They asked me to mail it in and wait 7-10 business... Read more

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  • Jul 24
  • Cellular Phone
  • Phone Activation
  • 15

They have THE WORST customer support of any cellular company I have ever dealt with. It is seemingly impossible to even get a human being to talk to. Phones go forever without being activated. I used their website to activate the account and and NOTHING.... I called in and only get their automated system, which is absolutely no help. It just keeps saying cut your phone off and on and make a... Read more

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  • Jul 23
  • Cellular Phone
  • Not-Working Cellphone Purchase
  • 1
  • 16

I purchased a phone on 7/1/2014 and it did not work. I spent over 12 hours with customer service and they could not make it work. Customer service experience was extremely poor. They wanted me to pay to ship the phone back to them and then told me they would not replace the phone but rather send me a new sim card. They had already sent me 2 sim cards. They did not fix the problem. I asked... Read more

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