Straight Talk Wireless - Cut off phone service the day before the service end date
My service end date is supposed to be on 6-3-2013.Today while on the phone with my father, my call was abruptly shut off.
I contacted Straight Talk to ask about the number of minutes used which I purchased 1000. The only minutes they would give me was the amount of text messages. But they tried to tell me that they do not have access to the amount of minutes. I ask them to provide me with an accounting of minutes of incoming and outgoing calls for the past month, and then for the past 6 months.
They refused and kept sending me to different customer service reps. I finally became annoyed enough to file a consumer complaint with the State of Tennessee and I emailed Straight Talk customer service to advise them of said complaint. I received an email back stating that I have to get a notarized request and take photo copy of the serial number on the back of my phone before they can provide said information. I advised them that this is absurd because they should have this data available since they would need to know that to know when to cut the phone off.
In the past year I have paid several times two to three days early. I have long suspected that they have reset the service start date based on when you pay. But I am unable to verify this since I cannot see the incoming and outgoing call data minutes. I very rarely use this phone but if this month I did go over minute amounts then I would be ok with it.
But I know in the past several months I have not utilized all the minutes. Customer service is not what customer service should be about and you can hardly understand them half the time.
I will be furthering this complaint as high as I can.With this economy being as it is some honesty should be paramount in this type of service.
More Review Details
- Product or service
- Phone Services
- Review category
- Review rating
- 5 out of 5
You May Also Like
- "15 hrs ago i made a post in regards to direct tv making an Unaurthorized transaction on my account, i had No Contract, No ties, No links to direct tv,..."
- "During the meet of the Restaurants owners in Chandigarh during the first week of February, the issue of paid news was officially discussed with serious concern. Instead of "create need..."
- "Was looking to upgrade my old phone and cell provider was having a sale.So I thought I would give LG a try. Nice looking phone. Specs seemed ok for what..."
- "I placed an order for the Mother's Day Swizzle (large) for my in-laws. The E Stroudsburg, PA store location made the delivery. The delivery was made fast, and..."
- "Last night I went grocery shopping and I bought a good amount of produce. I got home to cut some of it up or, like my broccoli, to eat it..."
- "DO NOT BUY FROM THIS WEBSITE. BATHING SUIT CAME IN WAY TOO SMALL AND MATERIAL OF A CHILD'S HALLOWEEN COSTUME. NO PADDING WHAT SO EVER IN THE TOP. BOTTOMS MIGHT..."
- "We sell high quality Nembutal products make wholesale available to everyone & guarantee to beat any competitor's price. we guarantee you of getting the very best purity quality Nembutal..."
- "Damaged my door frames and then asked me to sign a waver. Got all my furniture in boxes and I cant put it together myself. The told me they dont..."
- "One year ago At+t came out + installed a cable across my driveway that they explained was temporary. My husband hit the cable immediately with his truck + almost(according to..."