Straight Talk Wireless - Straight Talk Activation Problem

Nov 03, 2010
review #205595

I purchased a new phone and ported my number for Tracfrone to Straight Talk. After 12 hours my old phone had already quit working and the Straight talk phone was not working.

I called customer service and spent 2 1/2 hours on the phone with them on Monday. Most of that time I was on hold. They told me that my number was ported successfully and that my phone is active and I should be able to make and receive calls. My phone is not active. It still says activation required on my phone. I have multiple text messages and multiple voice mails. I cannot check them to see who they are from. When I try to do so it says activation is required.

The only thing I can do on the phone is add contacts. Anything else I try to do I get the activation required message. Straight talk customer service told me to wait 24 hours for activation.

Tuesday I contacted them through their Facebook page on their discussion board. After about 3 hours of corresponding with them on face book, they asked me for a landline number and called me. I was on the phone with them about 1 1/2 hours when they called me. Once again I spent most of the time on hold. They told me that my phone should be active and that their records showed that my phone was activated and programmed properly.

However, my phone still shows activation required. They supposedly created a trouble ticket and told me to wait ANOTHER 24 hours to see if it works and if it doesn't to call them back.

On Wednesday they called my landline. I was on the phone with them about an hour spending most of the time on hold. They told me that my phone should be active and told me to give them another 24 to 48 hours for activation. My phone is still not active. It still says activation required.

On Wednesday evening I called the Executive Resolution Department and was on the phone about an hour and they still did not fix the issue. I also spent most of this time on hold. They said that they were going to refer it to a supervisor and told me to wait another 24 to 48 hours.

I feel like I am getting the run around from their customer service department and no results. Their customer service doesn't speak English very well and are very hard to understand. You have to repeat things multiple times and also get them to repeat themselves multiple times. Most of the time you spend on the phone with them you are on hold no matter what time of the day or evening you call.

I paid $40 to get the phone and the airtime card was $45. I still am unable to use my new phone. At 2 a.m it will be 96 hours that I have been trying to get my phone activated with the response every time I call to wait 24 to 48 hours. I feel like they are not taking any steps to remedy the situation at all.

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Crystal

Jul 18 La Grande, Oregon

I am having the same issue only I have been on chat help 4 times and when they can't find a solution the post the call straight talk number for help and then disconnect chat so I cant ask questions.. I am ready to go with different provider!!!

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MariaST

Jul 22

I am Maria and I work with Straight Talk. Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away. Include your name, contact number and your cell phone number or phone serial number. Please copy and paste your comments from the blog and include it in your email or you can chat with us live @ http://bit.ly/16DrgbW.

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ArchersFriend

Aug 14, 2013

We purchased 2 phones from Walley World on 7-26-13. One ported my number and activated and works. The second, my wife's, did not activate, the CS rep claimed a bad sim card, so waited several days to receive a new one. Same thing, not working, and Now CS claims we need to wait 24 hours.

Next day and next day and next day, same thing. We Demanded a supervisor and then told AT&T tower issue. One phone still works we told them, they claim it went down After activation and tower was issue.

Call Walley World to see if they still sold phones and Yes they still sell and activate them, no complaint. Called Walmart Corporate and was supposed to get a call back with explanation in 2 days. It did NOT happen, called Corporate again, now supposedly going to have main Straight Talk specialist call. I demanded it be done by 2:00PM today 8-14-2013 or YouTube video would tell all to the world.

If no call, will go back to walmart store as per store manager suggestion and get a new phone and have their associate activate it to prove it works.

Saw this forum and decided to post my problems. When YouTube video goes up, you can see it on the ArchersFriend channel.

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Daniel

May 12, 2013 Billings, Montana

Did you do it online? I did and then did the activation code with my phone and it was doing the same so i just did it with a different number and called them and did it that way and it worked right away

hope this helps

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Jada

Dec 31, 2011

Well the SAME EXACT things happening to me! UGH. Its just ugh! Sept for i got the update phone, cause i already straight talk. But my new phone keeps saying that! So were gonna see if we can transfer my minutes back to my old phone. If that dose not work... I'm screwed. :(

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Boko

Oct 01, 2011

I am going through the same thing that the original poster put up. Does anyone know how to get this solved? I've been all over the internet, I keep calling them.. this is ***. What do I do?? How do I fix this??

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Biggsy

Oct 01, 2011

Im goin through I similar problem except my phone is new and everytime i get the not activated message i try to activate it and it keeps saying it activating then switches to a retry thing and I am really aggravated because I can go and return the phone for a new one but I have already put on my $45 card to this phone so Ill have to buy a whole new card and i dont have the money for that... HELP!!! :( :cry

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Amanda

May 20, 2011

I had the same problem when I ported my number from another cellular company. After my old phone deactivated and I could not get my new phone to program I called customer service repeatedly. I was told over and over that the port was not complete and to continue to wait. I don't know how many different representatives I spoke with but finally I was informed to take my phone back and get another one. That was the problem I had my service going in no time after getting a new phone.

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lynn

Jan 27, 2011

:upset going thru the samething. I swithed straighttalk phones and keep getting the run around.I have no landline and no cell phone... I AM PISSED cuz customer doesnt speak english very well and takes 30 mins to explain what your problem is before they actually understand... IM PISSED

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Mary

Dec 14, 2010

Yes mine is working now.I do ahve to go outside with my phone to get service on my phone. It says I have service in my house and have 4-5 inside but can't make calls from inside. I took about 4 days and talking to multiple supervisors before I finally got my phone where I could use it. I finally got the most results from talking to them on their support page on facebook.

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Ryan

Dec 14, 2010

I am going through the same *** right now. Does yours work yet. God I shoulda stayed with my other cell company

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