Straight Talk Wireless - Straight Talk is HORRIBLE!!!!!! Corporate contact info

Straight Talk is Beyond Horrible!

After only 1 month, my phone stopped working. It would not recognize that I added the unlimted $45 card to it. The phone was purchased new from Walmart.

I called the customer DIS service department and they saw that their system did recognize that I did add minutes but my phone did not.

So, after spending LITERALLY 12 HOURS and 15 minutes on the phone with the Straight Talk customer DIS service department (that is what I call them now) over the course of approximatley 8-10 different phone calls... Still NOTHING was resolved. They gave me codes to put into my phone NUMEROUS times despite the fact that it didn't work the previous day that I talked to them and was told to do that.

So, as of today, I have not have ANY cell phone service for 18 days(almost 3 weeks). 3 Weeks that I paid for!

Straight Talk wanted me to send my phone back to them. So, they took 5 plus days to send me an airbill fed ex package so I could mail them my phone. I sent it on Thursday and it was received at Straight talk the next day.

So, I waited about a week and called them to see where my phone was... I was told 3 different things by 3 different people.. The best was by a supervisor who told me that I would have a new phone on my doorstep in 3 days. BUT, when I asked him if the phone was shipped from their warehouse, he said I DON"T KNOW! I asked him.. how can you tell me I will have my new phone in 3 days when you don't even know if it was shipped or not???? He could not understand this concept at all!!!!

He could not give me a tracking number .. b/c there was none!

BOTTOM LINE... I filed an online complaint with the Better Business Bureau www.bbb.org and within 24 hours I had the Better Business Bureau liason at Straight talk and she personally called me at my work number and walked to the warehouse and got a new phone herself changed my number to that phone, made sure it worked. She is also sending it to me OVERNIGHT.

She is in the Corporate Office in Miami, Florida.

I also asked that I get a month FREE for all the aggravation and she agreed to do that.

This is her contact info

Main phone 800 876 5753 x 6175

or 305-715-6500 x 6175

fax 305-715-6737

Her name is Karen Calderon

email is kcalderon@tracfone.com

She is the Better Business SPecialist with Trac Fone Wireless.. This is who is the parent company of Straight Talk and who you ultimately need to deal with if you have a problem with Straight Talk.

I am posting this b/c I am thoroughly disgusted with the way I was treated by the foreign customer service department who are like zombies reading from a script no matter what you say to them.

I hope this helps someone.

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Jason

Mar 02 #952965 Batavia, New York

The number you gave sends you right back to you do not want to be sent. The only number that truly works for reaching the corporate office is (305) 640-2000. You will get an operator. Tell her that you want to speak to the complaint office. While they will record the phone call, if you mention that you are recording it as well, they will hang up on you immediately. This office is located in Florida, which is a two party state. If they see that you number is out of state, they don’t have to tell you it is being recorded. Every other number you look up and dial is either disconnected or connects you to an office in the Philippines, where they will read from a script, lie to you, transfer you to who ever is available, who will then do the same, and if you request to speak to somebody in the corporate office they transfer you to a line that rings for about 4 minutes, then picks up with Safe Link customer service, also in the Philippines. I had to call back and tell them I was no longer recording in order to get help, and he actually seems like he is trying to resolve the issue that I spent 1 hour, 19 minutes and 1 second trying to fix earlier. Those conversations with the foreign jack ***, I have recorded and saved for reference. The guy I am speaking to as I write this post admitted the policies that I was told were lies, such as, they cannot give out their names or names of supervisors. If you request a supervisor you will be transferred to another person that cannot and will... Show more

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Billy

Feb 25 #950717 Glendale, Arizona

Thank you for this info, however I got a response from Karen saying that she no longer works in Customer Service and gave me the email to "TracFone Corporate" - erdmanagement@tracfone.com. We'll see if I get the same help you got! I've been waiting for 21 days to receive a shipping label...

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Queen of Swords

Feb 24 #950081

Good for You! THAT is EXACTLY what I would have done is post the info here for people to help them cut through the ***. These companies are soon going to learn that we are SICK AND TIRED of paying money to talk to foreign script reading idiots when we need help, that you can't understand because they talk in baby talk voices and they can't understand a thing you say anyhow!

1 0 Reply
Adam Scott

Feb 12 #944581 Sarvapriya Vihar, Delhi

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0 1 Reply
PissedinGeorgia

Feb 05 #941627 Pooler, Georgia

Straight Talk SUCKS! I have never been so frustrated and aggravated in my life! SPEAK f****** english!!!!!

2 0 Reply
kaitlyn

Jan 26 #936716 Chattanooga, Tennessee

thank you so much...I actually work from my phone...it is my lifeline...my jeypad is burnt into my screen and straight talk will not help me at all...I just bought this phone in August of 2014 and already have major issues with it...I will be callimg in the morning...again thank you

1 0 Reply
ladyliberty58

Jan 23 #935391 Ozone Park, New York

My story begins I ordered a sim card kit from Straighttalk website on 12/ 2014 I spent $28.30 on this purchase. After receiving my sim card kit 1/18/15 I call Customer Service to transfer my number 570328XXX from Net10 to Straighttalk and active a new service plan for 30 days that I purchased also. I was informed the process went well and it may take up to 2 business days to complete the process, but I will still be able to use my phone. She also said I would be receiving mt Data settings for my phone.
Later that same day on the 1/18/15 I called back customer service because I noticed all my calls where going to voice mail. I was told it was still being transferred not to worry. She also said I would also be receiving my Data settings for the phone.
The next day 1/19/15 my husband tried to call me and said it went to voicemail
when he tried to call me on my cell. He called me on our house phone when I answered he said my calls were going to voicemail. I called him back using my cellphone and he said 570730XXXX comes up on his caller ID for my number. I called customer service back and told them what was going on. I was assisted by a customer service
representative and she was going to straightened out my problem. I stayed on the phone about twenty minutes with her and she said my number has been transferred over and it is still in progress of transferring give it a couple of business days. She also said I would be receiving my Data setting for my phone. I was
... Show more

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ladyliberty58

Jan 23 #935327 Ozone Park, New York

Thanks for posting this I'm so mad with them. I will use this information thank you

0 0 Reply
Anonymous

Jan 12 #929773 Tampa, Florida

I've been having issues as well complaint to BBB has been filed .... No contact yet but have had issues since and think I need to update/add info to my original complaint

0 0 Reply
Tired of bad customer svc by f

Jan 07 #927110 Phoenix, Arizona

Reported my phone lost or stolen. Bought a new phone. Robot zombie acting foreign customer service worker said my phone number belongs to straight talk company and I have to wait 3 days to have my phone number transferred to a new straight phone. They said they have a blacklist separate company only they have contact information to who will not release my phone number.

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Anonymous

Jan 03 #925052 Chico, California

I got my home phone unit from Walmart and tried to see about getting connected. My account was billed for the monthly service before AT&T had even disconnected my number. This was over the christmas holidays and my son was housesitting. He called straight talk on 12/28 and told them he could not connect. After an hour on the phone they told him my phone itself was not compatible. No one figured out that since neither of the two connectivity lights were on on the front of the phone that I had no connection with wireless at all.
The first chance I was able to tackle it after I returned from vacation was the 31st of December. I also have no cell service in my office so I took my cell and my phone and the unit out to another room I have in the very front of my home and saw that the weakest signal light came on in the unit. It was enough to connect the service.I was ten days with no land line.
I called them and they said thier poicy is only to credit from the time someone reported that it didnt work which is when my son called and they told him my phone wasn't compatible. So they could only give me 6 days credit although I had no service from when they billed me on the 22nd to the 31st.
Very poor customer service. Also when I asked Christopher what his last name was he said it was company policy not to give out thier last names.
Really bad company. I will be making reports to the BBB- Walmart Corporate as they have an exclusive to sell these phones and service and
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0 1 Reply
FEhowington

Dec 06, 2014 #912146 Flowery Branch, Georgia

After buying a phone, 17 day later it would not charge. Of course after 14 days Walmart would not take it back. After over 20 phone calls and over a month later I did receive a new phone but they were so gracious that they gave me 4 extra days for my time and trouble. I am on the phone right now holding because my first call was dropped, lets see how this goes.

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max

Nov 26, 2014 #906602 Modesto, California

Worst customer service department, Never do business with Straight talk or Walmart. Rip-offs. They will not give you the refund. Do not buy anything from them.

0 1 Reply
see

Nov 23, 2014 #905169 Alcoa, Tennessee

Straight talk customer service is beyond horrible. The reps. Barely speak English and aren't competent enough to resolve any issues. Its unbelievable that this is company taj ez our money and we get terrible service.

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Ber ber

Nov 08, 2014 #896940 Davenport, Iowa

My time with straight talk (the last 3 years) has been mostly ok, until last week. I decided to finally upgrade my phone to a samsung s3 I purchased from walmart. I was having issues activating it so I ended up speaking with someone who's name sounded like camel, who activated my card added my service plan and told me I was good to go quickly said goodbye and hung up on me while I was still speaking. Three days later the phone still had no service and would do absolutely nothing. After an hour of being transferred around and being asked to be patient, I became irritated the young man told me that whoever activated my SIM card activated it under a different number.....WHAT! Annnnd he needed to make sure my old number was still available, I replied your joking right? He then asked me to calm down.
The kicker is...my old phone was still on with my old phone number...how could it not be available? He then told me he transferred everything to the new phone including my number that I was speaking to him with and asked me to make a phone call....correct me if I'm wrong, but is it even possible to make a phone call from two phones under the same number? He then told me that my area doesn't cover whatever was needed for the new phone. He assured me that if I moved he could assist me, until then he could do nothing. Are you kidding me! Did this dude just tell me to move? ......no friends. This is no joke. He told me to move.
I gave up. I told him I just wanted my service plan
... Show more

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Jughead1118

Oct 30, 2014 #893189 Grand Rivers, Kentucky

Straight talk is a rip off and would love to meet one of the office personal face to face. Is there main office in Miami?

0 0 Reply
Anonymous

Oct 10, 2014 #883007 Wilmington, North Carolina

1(ONE) question WHY are these so called people still in Business ONLY IN THE BEAUTIFUL USA. This company and it's CEO needs to call and listen to the TRASH I HAVE HAD to listen too. WHO DO YOU CALL FOR HELP?
Why has the Government not SHUT THEM DOWN. I PAY FOR MY PHONE AND IT SHOULD WORK FOR THOSE WHO R UNABLE . LET US STOP MAKING THESE $$$$$ MONSTERS RICH. WE HAVE GOT TO STICK TOGETHER ONLY THEN WILL THIS S--T STOP.

1 0 Reply
Paul

Sep 10, 2014 #868292 Dubois, Pennsylvania

I am totally disgusted with this company. I have approximately 8 hours of time on the phone with their customer service. All they do is give scripted answers and transfer you around their little call center room. All i was trying to do was transfer my phone number from one phone to another and it has been three days without any progress.

2 0 Reply
DeeKay

Aug 15, 2014 #856974 Dyersburg, Tennessee

Thank you so very much.. I wont go into my story. but I have been without my phone for a month ,they made it seem like they were going to switch the min to my phone from my daughters because her sims she bought from them would not work. now I have had them send me 2 wrong cards and since they have lied to get me of of the phone every other day since last month.. always saying a new one is on the way.. but when I call back they say.no it was not sent .. we will do it now.. and still I sit with no phone.. Thank you for these numbers.. i WILL be calling right after this email..THANK YOU SO MUCH, SINCERELY... Donna Spears

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