Straight Talk Wireless - Straight Talk is HORRIBLE!!!!!! Corporate contact info

Straight Talk is Beyond Horrible!

After only 1 month, my phone stopped working. It would not recognize that I added the unlimted $45 card to it. The phone was purchased new from Walmart.

I called the customer DIS service department and they saw that their system did recognize that I did add minutes but my phone did not.

So, after spending LITERALLY 12 HOURS and 15 minutes on the phone with the Straight Talk customer DIS service department (that is what I call them now) over the course of approximatley 8-10 different phone calls... Still NOTHING was resolved. They gave me codes to put into my phone NUMEROUS times despite the fact that it didn't work the previous day that I talked to them and was told to do that.

So, as of today, I have not have ANY cell phone service for 18 days(almost 3 weeks). 3 Weeks that I paid for!

Straight Talk wanted me to send my phone back to them. So, they took 5 plus days to send me an airbill fed ex package so I could mail them my phone. I sent it on Thursday and it was received at Straight talk the next day.

So, I waited about a week and called them to see where my phone was... I was told 3 different things by 3 different people.. The best was by a supervisor who told me that I would have a new phone on my doorstep in 3 days. BUT, when I asked him if the phone was shipped from their warehouse, he said I DON"T KNOW! I asked him.. how can you tell me I will have my new phone in 3 days when you don't even know if it was shipped or not???? He could not understand this concept at all!!!!

He could not give me a tracking number .. b/c there was none!

BOTTOM LINE... I filed an online complaint with the Better Business Bureau www.bbb.org and within 24 hours I had the Better Business Bureau liason at Straight talk and she personally called me at my work number and walked to the warehouse and got a new phone herself changed my number to that phone, made sure it worked. She is also sending it to me OVERNIGHT.

She is in the Corporate Office in Miami, Florida.

I also asked that I get a month FREE for all the aggravation and she agreed to do that.

This is her contact info

Main phone 800 876 5753 x 6175

or 305-715-6500 x 6175

fax 305-715-6737

Her name is Karen Calderon

email is kcalderon@tracfone.com

She is the Better Business SPecialist with Trac Fone Wireless.. This is who is the parent company of Straight Talk and who you ultimately need to deal with if you have a problem with Straight Talk.

I am posting this b/c I am thoroughly disgusted with the way I was treated by the foreign customer service department who are like zombies reading from a script no matter what you say to them.

I hope this helps someone.

f38d9e7 review #204724
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kaitlyn

Jan 26 Chattanooga, Tennessee

thank you so much...I actually work from my phone...it is my lifeline...my jeypad is burnt into my screen and straight talk will not help me at all...I just bought this phone in August of 2014 and already have major issues with it...I will be callimg in the morning...again thank you

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ladyliberty58

Jan 23 Ozone Park, New York

My story begins I ordered a sim card kit from Straighttalk website on 12/ 2014 I spent $28.30 on this purchase. After receiving my sim card kit 1/18/15 I call Customer Service to transfer my number 570328XXX from Net10 to Straighttalk and active a new service plan for 30 days that I purchased also. I was informed the process went well and it may take up to 2 business days to complete the process, but I will still be able to use my phone. She also said I would be receiving mt Data settings for my phone.
Later that same day on the 1/18/15 I called back customer service because I noticed all my calls where going to voice mail. I was told it was still being transferred not to worry. She also said I would also be receiving my Data settings for the phone.
The next day 1/19/15 my husband tried to call me and said it went to voicemail
when he tried to call me on my cell. He called me on our house phone when I answered he said my calls were going to voicemail. I called him back using my cellphone and he said 570730XXXX comes up on his caller ID for my number. I called customer service back and told them what was going on. I was assisted by a customer service
representative and she was going to straightened out my problem. I stayed on the phone about twenty minutes with her and she said my number has been transferred over and it is still in progress of transferring give it a couple of business days. She also said I would be receiving my Data setting for my phone. I was
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Anonymous

Jan 12 Tampa, Florida

I've been having issues as well complaint to BBB has been filed .... No contact yet but have had issues since and think I need to update/add info to my original complaint

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Tired of bad customer svc by f

Jan 07 Phoenix, Arizona

Reported my phone lost or stolen. Bought a new phone. Robot zombie acting foreign customer service worker said my phone number belongs to straight talk company and I have to wait 3 days to have my phone number transferred to a new straight phone. They said they have a blacklist separate company only they have contact information to who will not release my phone number.

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Anonymous

Jan 03 Chico, California

I got my home phone unit from Walmart and tried to see about getting connected. My account was billed for the monthly service before AT&T had even disconnected my number. This was over the christmas holidays and my son was housesitting. He called straight talk on 12/28 and told them he could not connect. After an hour on the phone they told him my phone itself was not compatible. No one figured out that since neither of the two connectivity lights were on on the front of the phone that I had no connection with wireless at all.
The first chance I was able to tackle it after I returned from vacation was the 31st of December. I also have no cell service in my office so I took my cell and my phone and the unit out to another room I have in the very front of my home and saw that the weakest signal light came on in the unit. It was enough to connect the service.I was ten days with no land line.
I called them and they said thier poicy is only to credit from the time someone reported that it didnt work which is when my son called and they told him my phone wasn't compatible. So they could only give me 6 days credit although I had no service from when they billed me on the 22nd to the 31st.
Very poor customer service. Also when I asked Christopher what his last name was he said it was company policy not to give out thier last names.
Really bad company. I will be making reports to the BBB- Walmart Corporate as they have an exclusive to sell these phones and service and
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FEhowington

Dec 06, 2014 Flowery Branch, Georgia

After buying a phone, 17 day later it would not charge. Of course after 14 days Walmart would not take it back. After over 20 phone calls and over a month later I did receive a new phone but they were so gracious that they gave me 4 extra days for my time and trouble. I am on the phone right now holding because my first call was dropped, lets see how this goes.

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max

Nov 26, 2014 Modesto, California

Worst customer service department, Never do business with Straight talk or Walmart. Rip-offs. They will not give you the refund. Do not buy anything from them.

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see

Nov 23, 2014 Alcoa, Tennessee

Straight talk customer service is beyond horrible. The reps. Barely speak English and aren't competent enough to resolve any issues. Its unbelievable that this is company taj ez our money and we get terrible service.

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Ber ber

Nov 08, 2014 Davenport, Iowa

My time with straight talk (the last 3 years) has been mostly ok, until last week. I decided to finally upgrade my phone to a samsung s3 I purchased from walmart. I was having issues activating it so I ended up speaking with someone who's name sounded like camel, who activated my card added my service plan and told me I was good to go quickly said goodbye and hung up on me while I was still speaking. Three days later the phone still had no service and would do absolutely nothing. After an hour of being transferred around and being asked to be patient, I became irritated the young man told me that whoever activated my SIM card activated it under a different number.....WHAT! Annnnd he needed to make sure my old number was still available, I replied your joking right? He then asked me to calm down.
The kicker is...my old phone was still on with my old phone number...how could it not be available? He then told me he transferred everything to the new phone including my number that I was speaking to him with and asked me to make a phone call....correct me if I'm wrong, but is it even possible to make a phone call from two phones under the same number? He then told me that my area doesn't cover whatever was needed for the new phone. He assured me that if I moved he could assist me, until then he could do nothing. Are you kidding me! Did this dude just tell me to move? ......no friends. This is no joke. He told me to move.
I gave up. I told him I just wanted my service plan
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Jughead1118

Oct 30, 2014 Grand Rivers, Kentucky

Straight talk is a rip off and would love to meet one of the office personal face to face. Is there main office in Miami?

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Anonymous

Oct 10, 2014 Wilmington, North Carolina

1(ONE) question WHY are these so called people still in Business ONLY IN THE BEAUTIFUL USA. This company and it's CEO needs to call and listen to the TRASH I HAVE HAD to listen too. WHO DO YOU CALL FOR HELP?
Why has the Government not SHUT THEM DOWN. I PAY FOR MY PHONE AND IT SHOULD WORK FOR THOSE WHO R UNABLE . LET US STOP MAKING THESE $$$$$ MONSTERS RICH. WE HAVE GOT TO STICK TOGETHER ONLY THEN WILL THIS S--T STOP.

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Paul

Sep 10, 2014 Dubois, Pennsylvania

I am totally disgusted with this company. I have approximately 8 hours of time on the phone with their customer service. All they do is give scripted answers and transfer you around their little call center room. All i was trying to do was transfer my phone number from one phone to another and it has been three days without any progress.

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DeeKay

Aug 15, 2014 Dyersburg, Tennessee

Thank you so very much.. I wont go into my story. but I have been without my phone for a month ,they made it seem like they were going to switch the min to my phone from my daughters because her sims she bought from them would not work. now I have had them send me 2 wrong cards and since they have lied to get me of of the phone every other day since last month.. always saying a new one is on the way.. but when I call back they say.no it was not sent .. we will do it now.. and still I sit with no phone.. Thank you for these numbers.. i WILL be calling right after this email..THANK YOU SO MUCH, SINCERELY... Donna Spears

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straight shooter

Aug 12, 2014 Santa Fe, New Mexico

Here is the letter I just sent to Florida Att'y general Pamela Bondi. I await resolution.
LETTER TO FLORIDA ATT’Y GENERAL PAMELA BONDI REGARDING DECEPTIVE MARKETING PRACTICES OF
STRAIGHT TALK WIRELESS
In mid-March 2014 I purchased a Straight Talk branded (and brand new) iPhone 5c to be used specifically on the Straight-Talk Network, powered by Verizon. I specifically chose to continue my service with Straight Talk because Verizon covered them for signal strength and availability. The cost was $650.00 cash.
Before making my decision, I researched my future purchase thoroughly, both online at Straight Talk.com and through the Wal-Mart website, and spoke with Straight Talk customer service twice to ask what would be the best model of iPhone to purchase for use with their Verizon service.
I was told that "any iPhone will be compatible" with their carrier. This purchase was made through the Straight Talk hub on the Wal-Mart website. As thrilled, as I was to get my iPhone, I immediately noticed signal weakness, dropped call issues, and other connectivity issues. I was constantly getting "cannot send mail" notifications. These were regular occurrences. I called in but wait times and Filipino customer service was time consuming and not at all helpful. I was moving and recovering from health issues and didn't have the time or energy to sit on the phone for hours at a time. The issue just got worse and so I decided to see if I could get Straight talk tech support to
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ccm

Aug 11, 2014 Littleton, New Hampshire

Thank you for your post. I called this number and at least got through to a person. I sent in my phone for replacement, they failed to email me to tell me that since they did not have that same phone in stock they had not shipped it. It would have been nice if they had sent me an email to let me know that they weren't sending me a replacement phone and why and could have given me other phone options to choose from. In the meantime, I really need a working phone as the other straight talk phone I have also needs to be replaced! Their phones are not quality, it's practically impossible to get a direct line or extension to speak to a human and when I finally did get a hold of someone she wouldn't just be honest enough to say thay hadn't shipped a new phone to me, I got that answer after calling the number you posted. I am completely frustrated with this company. Sure, they have a decent unlimited rate, but their phones have issues all of the time, they don't send a replacement out when they say they will, customer service is horrible - end result: you get what you pay for. Sad but true.

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Anonymous

Aug 11, 2014

I was just talking to the zombies and it was like talking to a wall. I asked to speak with a supervisor and he transferred me to his fellow csr right next to him, like I'm ***. I don't have as much tragedy as you. but I have been paying for internet and have had nothing for 3 weeks, but since this is my first time calling in, they will only credit me for one day. I don't think so, I work 2 jobs, I don't have time to call you foreigners. But I will be calling Karen. Thanks for the Info.
Melissa

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Irrate straight talk user

Aug 02, 2014 Milwaukee, Wisconsin

Yo thee same thing happened to me. I was on thee phone for hours trying to get those dumb *** to fix my problem. I activated my straight talk phone today round 5 pm aug 2nd. Thee first dumb ***. Supposely added my service pin to thee wrong number when I clearly gave him thee right number...(checc thee customer service recording for proof) then thee next dumb *** said it was on another phone. I asked to talk to a supervisor and she said she would deactivate thee service frm thee other phone n put it in mines. Which she didnt do. She had me on hold forever then hung up how rude. Then I called again and did thee service pin number thru thee automated service. N thee automated service said thee transaction went thru to my phone. So I checced it n even thee automated service was wrong. So I called again n asked for thee corporate number. That gave me an e-mail address go figures. So it led me here. Nice to.see im not thee only one with this problem

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Not so irritate straight talk

Aug 02, 2014 Milwaukee, Wisconsin

So due to my extensive complaining I finally got sum help wit my phone. A straight talk worker by thee name of Jorge Diaz took thee time n effort to.correcting thee.previous mistakes a straight talk employee did. Im happy to have my business phone bacc cuzz as a musician u need.every bit of a.connection u.can get. Thx Jorge. N God Bless everyone who complained!

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