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My old phone had an apparently unsolvable restart loop so I bought a new phone from their website and got free one day shipping. Instead when I got my package I open it up and instead find a huge air cushion and a tiny SIMPLE MOBILE sim card kit. I call them up to see...
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MariaST
MariaST

Hi. I’m Maria from Straight Talk Wireless. I'm sorry for the inconvenience that you have experienced. We can help you in resolving that issue. To resolve the problem, please s...

#1132741
They are by no means...the worst service provider on this planet. No signal..no data...there customer service ??!!! Woww...they don't know what is going on...75% of them can not speak English well ?!?! One of them asked me to contact Sprint !!! The other one told me...
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MariaST
MariaST

Hi. I’m Maria from Straight Talk Wireless. I'm sorry for the inconvenience that you have experienced. We can help you in resolving that issue. To resolve the problem, please s...

1.0
#1126891
Aside from the fact that I was put on hold and transferred repeatedly, EVERYONE at this place was rude and ridiculous. Instead of answering my questions, they just kept repeating themselves over and over again. They kept telling my Verizon customer service rep who was...
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Anonymous
Samantha Mercker

I tried contacting a customer service representative. My internet has been going in and out on my phone since I got it. The dumb *** on the phone tried to tell me he was the ...

MariaST
MariaST

Hi. I’m Maria from Straight Talk Wireless. I'm sorry for the inconvenience that you have experienced. We can help you in resolving that issue. To resolve the problem, please s...

1.2
I didn't like
  • Incompetence of customer service
  • Inability to fix problem
#1126359

Straight Talk Wireless - Straight talk nation wide or not?

Straight Talk Wireless
#1132778
1.5
Details
I thought straight talk was nation wide but what I have found out is you need to buy a phone for the area you live and if it works your lucky. I drive a truck for a living and was surprised to find from northwest arkansas to dallas texas I dont have service for over 135 miles! Thats unacceptable for me.
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Advertised vs Delivered
Coverage Area
Customer service
Price Affordability
Product or Service Quality
Reliability

Straight Talk Wireless - Straighttalk BYOP Activation Kit issues

Straight Talk Wireless
#1131844
2.1
Details
After purchasing a Straight Talk BYOP Activation I had problems w sim spent hours on phone with customer service finnally fixed went to activate phone and now it's a service pin issue was told Walmart didn't scan properly went to Walmart they don't know what straighttalk is talking about since lost my receipt straighttalk or Walmart can't help I'm out 45dill rip off
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Straight Talk Wireless - Straight talk garbage

Straight Talk Wireless
#1131563
Straight talk is garbage they should be sued for lying about unlimited 2g speeds after you run out of 4g because their 2g internet kicks on you can’t do anything with it it’s to slow wait 20 mins still nothing loads as if you have no data at all garbage company 1000 times slower then dial up that’s sad for 2g
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Straight Talk Wireless - Usage

Straight Talk Wireless
#1129844
1.0
Details
i never used up 8gigs in a months time now u get 10gigs and in a week i used up all of it really funny how u use the phone in the same way u always do month after month and now you have no download speed seems awful funny to me of course when i called them they offer me to by another card to restore my speed i just want to know what the *** happened to all that data?
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Customer service
Diversity of Products or Services
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Product or Service Quality
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Value for money
Website
This is by far the usless junk i have ever used the data is more like what data.I have called ST everyday for two weeks.im told to turn the phone off and on and still the same results,i cant understand *** they are saying,i have said what so many times it sounds like i...
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MariaST
MariaST

Hi. I’m Maria from Straight Talk Wireless. I'm sorry for the inconvenience that you have experienced. We can help you in resolving that issue. To resolve the problem, please s...

1.1
#1123650
I bought a Straight Talk Mobile Hotspot system and 4G data from Wal-Mart, the service ended up just after 4 hours. Was tying to fix this problem as we had very important data need be sent on the location. But, their services system was so bad we ended up with no...
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MariaST
MariaST

Hi. I’m Maria from Straight Talk Wireless. I'm sorry for the inconvenience that you have experienced. Let me help you in resolving that issue. To resolve the problem, please s...

#1117303
As Straighttalk requested, I sent by FedEx a nearly brand-new Samsung Galaxy S 8 to them which had been hijacked by a severe virus infection. The representative from Straighttalk promised that a replacement Samsung Galaxy S 8 would be sent to me to replace the...
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MariaST
MariaST

Hi. I’m Maria from Straight Talk Wireless. I'm sorry for the inconvenience that you have experienced. Let me help you in resolving that issue. To resolve the problem, please s...

Been with straight talk for 10 years and service has been pretty good. tech support is better done online than on the phone since agents are in another country and sometimes hard to understand. Having an account online has been nice when changing phones or adding a...
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4.6
I liked
  • Price and service is pretty good
#1111742
I have been on the computer for hours trying to resolve getting my phone activated with Straight Talk. Trac-phone contacted my current provider had my account closed and now is holding up activation. I brought my own phone bought Straightalk's activation kit with sim...
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MariaST
MariaST

Hi. I’m Maria from Straight Talk Wireless. I'm sorry for the inconvenience that you have experienced. Let me help you in resolving that issue. To resolve the problem, please s...

1.0
I liked
  • Reasonably priced plan for 10g
  • I could go almost anywhere in the us and use my phone
I didn't like
  • Representative arrogance
  • Unresponsive customer service was not willing to assist customer
  • Uneducated on phone topics
#1111638
Straight Talk They don’t “Talk Straight” They engage in false and misleading advertising of their warranties They functionally are NOT “no contract” service unless you bring your own unlocked phone with you. We’ve been customers since 2012 and at first the service and...
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MariaST
MariaST

Hi. I’m Maria from Straight Talk Wireless. We do apologize for the inconvenience that you have experienced. Let me help you in resolving your issue. Please send us an email wi...

1.7
I didn't like
  • Being deceived about warranties and no contract
#1109482

Contact Straight Talk Wireless

Mailing Address:
Straight Talk, Inc
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, FL 33178
Phone:
(877) 430-2355
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My husband and I both have Straight Talk. We live in Northglenn, CO. It is a big city just north of Denver. We constantly have problems with our internet, pages won't load, fb pictures won't load, can't Google anything, can't play videos or music. It just keeps getting...
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MariaST
MariaST

Hi. I’m Maria from Straight Talk Wireless. We do apologize for the inconvenience that you have experienced. Let me help you in resolving your issue. Please send us an email wi...

2.1
#1108925