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I have been with STW for YEARS after leaving verizon prepaid. I have never had a problem with my data and them cutting it down UNTIL they got sued for false advertising. Since then i will renew my plan and 2 weeks afterwards they will send me a text telling me that ive...
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MariaST
MariaST

Hi. I'm Maria from Straight Talk Wireless. We're sorry for the inconvenience that you've experienced. Let us help you in resolving your issue. Please send us an email with you...

1.8
#1104271
I bought a card at Walmart to continue my service with Straight Talk which I had great service, to that point. I went to the exact place that Walmart always held the cards for my phone and bought two. A little while later when I tried to activate the card it would say...
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MariaST
MariaST

Hi. I'm Maria from Straight Talk Wireless. We're sorry for the inconvenience that you've experienced. Let us help you in resolving your issue. Please send us an email with you...

1.3
#1103868
I bought a card at Walmart to continue my service with Straight Talk which I had great service, to that point. I went to the exact place that Walmart always held the cards for my phone and bought two. A little while later when I tried to activate the card it would say...
Read more
MariaST
MariaST

Hi. I'm Maria from Straight Talk Wireless. We're sorry for the inconvenience that you've experienced. Let us help you in resolving your issue. Please send us an email with you...

#1103857

Straight Talk Wireless - Have taken money out of my checking account twice in August

Straight Talk Wireless
#1102613
3.2
Details
I talked to someone in customer service they said they did not take the money. My bank said the only way they sent the money was because Straight talk sent a request. Happened again. They took money from my checking account and charged my credit card. I have paid double 2 times now
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Straight Talk Wireless - Y is my data slow

Straight Talk Wireless
#1100046
I just turned my phone on and added airtime on the 10TH BUT MY DATA SERVICE IS SO SLOW
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Straight Talk Wireless - Customer support does not understand English, they are rud

Straight Talk Wireless
#1095447
1.7
Details
Bill paying system did not work. Pased me to customer support were they did not care or wanted to help. Manager was rude and did not want to help me.
Comment
Show
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Straight Talk Wireless - I bought the 45 card and the first week the data was cut

Straight Talk Wireless
#1094513
No or little data can't get to the internet data was cut to 2mb that need to stop and treat the customers better
Comment
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I bought a card at Walmart to continue my service with Straight Talk which I had great service, to that point. I went to the exact place that Walmart always held the cards for my phone and bought two. A little while later when I tried to activate the card it would say...
Read more
MariaST
MariaST

Hi. I'm Maria from Straight Talk Wireless. We're sorry for the inconvenience that you've experienced. Let us help you in resolving your issue. Please send us an email with you...

#1103802
The new data plan was announced in mid july that the 10g plan would be upgraded to 12g of high speed then slow to 2g afterwards fir the same price. When i renewed my service for august, my data went to crap! Less than 2g speeds as soon as i renewed it and i hadn't even...
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MariaST
MariaST

Hi. I'm Maria from Straight Talk Wireless. We're sorry for the inconvenience that you've experienced. Let us help you in resolving your issue. Please send us an email with you...

1.5
#1102970
I havent been able to use my phone since august 1, 2017 My phone turned off and didnt power back on for hours and hours I called straight talk they called their selves fixing the problem but in all reality they really didn't because the problem continued not even a...
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MariaST
MariaST

Hi. I'm Maria from Straight Talk Wireless. We're sorry for the inconvenience that you've experienced. Let us help you in resolving your issue. Please send us an email with you...

3.3
#1102653
This is the fourth week without a phone,I was called sat.9=16 & was told to call a 800# mon.9-18 to get a tracking # for the return of a new black box,& they WILL OVER NIGHT IT,I called & was on hold over 17 min.On a phone I pay min.onI have wasted over 180 min on...
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MariaST
MariaST

Hi. I'm Maria from Straight Talk Wireless. We're sorry for the inconvenience that you've experienced. Let us help you in resolving your issue. Please send us an email with you...

I liked
  • Good until you need help
I didn't like
  • Worst customer service ever
#1102239
My phone went out 2 days befor Harvey,I was told they would send me a label to return the black box,10 days later I recived it .It went by fedex 6 day to deliver it.I was told that when they recived the old one they would overnight the new one.They recived it on 9-14.I...
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MariaST
MariaST

Hi. I'm Maria from Straight Talk Wireless. We're sorry for the inconvenience that you've experienced. Let us help you in resolving your issue. Please send us an email with you...

1.0
I liked
  • Until i need them good
  • Monthly cost was good
I didn't like
  • Non-english speaking
  • Customer service or lack of
#1101597
Sept 2017 I've been a loyal long time customer of strait talk wireless i believed them when they said unlimited data which i know that doesn't mean high speed data i had been using up my high speed data pretty quick each month but ..........anyway i upgraded this month...
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MariaST
MariaST

Hi. I'm Maria from Straight Talk Wireless. We're sorry for the inconvenience that you've experienced. Let us help you in resolving your issue. Please send us an email with you...

#1100493
Sept 12,2017. The app and the website routinely gives out messages claiming your password's incorrect, or your pin # is incorrect, etc., when trying to log-in. I reluctantly call support because the last time I contacted them was so awful, but hey,,,just following...
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MariaST
MariaST

Hi. I'm Maria from Straight Talk Wireless. We're sorry for the inconvenience that you've experienced. Let us help you in resolving your issue. Please send us an email with you...

1.0
#1099886