Carrboro, North Carolina
Not resolved
1.0
Details
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Reliability
Website
1 comment

My Galaxy S4 phone started having issues 4 months after purchased. It was deactivated after attempting to fix it by cutting the phone off as requested by Straight Talk Voice message.

After numerous attempts to contact a supervisor at ST to get my old number back with the New Straight Talk phone I had to purchase... it was unsuccessful! WTF! I have been with ST for 7-8 years with Auto Refill so they would have their money and I wouldn't have to be inconvenienced for payment.

Everyone has your number programmed and I lost business. For 15 days now I have had a considerable debacle. Not one agent could understand or transfer the old number to the next phone.

*** you Straight Talk... you ruined a good thing....

Product or Service Mentioned: Straight Talk Wireless Service Transfer.

Reason of review: Poor customer service.

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MariaST
#1098445

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble.

To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

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