Carrboro, North Carolina
Not resolved
1.0
Details
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Reliability
Website
1 comment

My Galaxy S4 phone started having issues 4 months after purchased. It was deactivated after attempting to fix it by cutting the phone off as requested by Straight Talk Voice message.

After numerous attempts to contact a supervisor at ST to get my old number back with the New Straight Talk phone I had to purchase... it was unsuccessful! WTF! I have been with ST for 7-8 years with Auto Refill so they would have their money and I wouldn't have to be inconvenienced for payment.

Everyone has your number programmed and I lost business. For 15 days now I have had a considerable debacle. Not one agent could understand or transfer the old number to the next phone.

*** you Straight Talk... you ruined a good thing....

Product or Service Mentioned: Straight Talk Wireless Service Transfer.

Reason of review: Poor customer service.

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MariaST
#1098445
Straight Talk Wireless Verified Representative

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble.

To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

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