phone service customer service customer card number sim card money plan problem
1.0
Details
I paid for a service plan for March ($30 the all you need plan) I have 2 phones I tried to activate my old phone that takes the $30 plan because my smart phone does not but my smart phone activated with the $30 plan and worked. I paid for the $45 unlimited plan for...
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4 comments
MariaST
#970275

Hi Courtneypage16. We apologize for the inconvenience.

This is Maria and I work with Straight Talk Wireless. I see that you need help with your phone. We can help you.

Please send us your account info to ST.CorpResolutionTeam@straighttalk.com and we will fix your issue right away. Thanks.

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Review
#620170 Review #620170 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Reason of review
Pricing issue
I haven't been able to use my cell phone for months because lack of funds. So i decided i'd get a $45.00 straight card to add minutes. I used the automation on the computer. No place did it tel me my number was no longer good for my phone. So i just blew $45.00....
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1 comment
MariaST
#969464

Hi!

We apologize for the inconvenience.

To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com. Thanks.

Maria

Straight Talk Wireless

Review
#619383 Review #619383 is a subjective opinion of poster.
Reason of review
Poor customer service
switching to a new phone they took my cell number put onto my husbands new cell phone I was on the phone with them for 2hrs trying to get issue resolved they stated it could take a few minutes or up to 24hrs welll 16hrs later the phones niether of them are working...
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1 comment
MariaST
#969354

Hi!

We apologize for the inconvenience.

To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com. Thanks.

Maria

Straight Talk Wireless

Review
#618215 Review #618215 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Cons
  • Quaility of language
Reason of review
Poor customer service

Straight Talk Wireless Phone Service Review

4.3
Details
Very slow pulling up gets stuck cell phone
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Review
#618048 Review #618048 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Bad quality
2.9
Details
I have the unlimited wireless with the texting and calls plan and every first of the month my phone stops playing or takes along time to start i could be watching a movie or go on fb and it stops running and i got an email last month apologizing for this and said it...
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1 comment
MariaST
#969355

Hi daddysangle45,

We apologize for the inconvenience. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com. Thanks.

Maria

Straight Talk Wireless

Review
#617697 Review #617697 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Reason of review
Bad quality
I Can't text, put in new contacts, have never been on the internet with it, have dropped calls often! I purchased this phone in Nov. 2014, It started out ok till I went to Wausau, just 40 miles from my house. That's where I discovered it doesn't work in Wausau!! I...
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2 comments
MariaST
#969359

Hi!

We apologize for the inconvenience.

To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com. Thanks.

Maria

Straight Talk Wireless

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Review
#616793 Review #616793 is a subjective opinion of poster.
Cons
  • Misleading terms of service
Reason of review
Bad quality
1.8
Details
I have had straighttalk as my service providrr for 6 yrs now and i used to brag about it...recommend it...and loved it...BUT...My service is eorse than ever...continuious dropped calls...and NUMEROUS TIMES ON All CALLS I MAKE...My Internet is HORRIFIC...Constantly...
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1 comment
MariaST
#969364

Hi!

We apologize for the inconvenience.

To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com. Thanks.

Maria

Straight Talk Wireless

Review
#616615 Review #616615 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Bad quality
After being a customer at Cricket, I decided I wanted to transfer to a straight talk. Keep in mind, I'm used to awful service with Cricket. I called straight talk to transfer my service, the lady said she could not hear me and HUNG UP. She didn't even give me time to...
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1 comment
MariaST
#969366

Hi!

We apologize for the inconvenience.

To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com. Thanks.

Maria

Straight Talk Wireless

Review
#616465 Review #616465 is a subjective opinion of poster.
Service
Straight Talk Wireless Service Transfer
Reason of review
Poor customer service
1.0
Details
I received a Galaxy S4 as a gift, but when I went to activate it I was told the phone was not scanned properly, and the only way to re-activate the phone would be with the receipt, which has already been thrown away. I want to transfer my service from Verizon to...
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1 comment
MariaST
#969367

Hi!

We apologize for the inconvenience.

To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com. Thanks.

Maria

Straight Talk Wireless

Review
#615583 Review #615583 is a subjective opinion of poster.
Pros
  • Unlimited plan
Cons
  • Customer service staff
  • Un-activatable phone
  • Rudeness of customer service
Reason of review
Poor customer service
Loss
$250
Preferred solution
Deliver product or service ordered
Tags
  • Straight Talk customer
  • Straight Talk Activation
1.0
Details
I bought a $45 card to update my phone. I was not aware that my phone number was not available to me for not keeping my phone active. So i used the automated system and applied 30 days to my phone number which went to someone else now having my phone number.. Called...
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2 comments
Anonymous
#978154

The issue has not been solved. They don't care about my complaint..

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Review
#615467 Review #615467 is a subjective opinion of poster.
Cons
  • Rudeness of customer service
Reason of review
Poor customer service
Loss
$45
Preferred solution
Full refund