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Straight Talk Wireless review in Orange Beach, Alabama: Walmart employees uninformed

Bought a new Iphone 5C Sales said it would work on Verizon. They don't! Took two days to get my old phone re-activated and now I can't log on to website. Calling Verizon shortly! Screw this! I am currently using a old school LG phone that has little memory, battery life is short, and constantly freezes up so I have to remove battery to reboot. I don't know why all this would have anything to do with their website. Maybe because I set up the Iphone with different passwords. I had all that on a piece of paper. Wife threw all of it away thinking I no longer needed it and I returned Iphone to wally. When ur old, life gets difficult!
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Review
#599738 Review #599738 is a subjective opinion of poster.
Reason of review
Poor customer service
2.4
Details
Hours of speaking with customer service and having to be put on hold so they can look thru their manuals to answer simple questions is just horrible, seriously horrible! Comprehension skills are a serious F grade I have come to find thru many different people there......
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Review
#599576 Review #599576 is a subjective opinion of poster.
Cons
  • Customer service staff
  • Rudeness of customer service
Reason of review
Poor customer service
Loss
$99
Preferred solution
Full refund
Tags
  • Hotspot
1.0
Details
Straight talk told me I my card could not be processed twice. Low and behold the money came out of my account but no minutes were added. They claim they have nothing processed on their side and it's my banks problem. There isn't even a place where I can send my bank...
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1 comment
MariaST
#950132

Hi. I am Maria and I work with Straight Talk.

Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away. Include your name, contact number and your cell phone number or phone serial number.

Please copy and paste your comments from the blog and include it in your email. Thanks.

Review
#599243 Review #599243 is a subjective opinion of poster.
Reason of review
Problems with payment

Straight Talk Wireless Phone Service Review

1.6
Details
If you have to transfer your number to a new phone, trust me not an easy task=foreign costumer service, very rude, won't help you. Could take days. Ghetto, phone service.
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Review
#599117 Review #599117 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Poor customer service
1.0
Details
Straight talk deactivated my service before my service end date.When I called them they told me I had 15 days left on my plan but they could not reactivate my phone.Basically they stole from me.
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1 comment
MariaST
#949657

Hi. I am Maria and I work with Straight Talk.

Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

Include your name, contact number and your cell phone number or phone serial number. Thank you.

Review
#598796 Review #598796 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Reason of review
Poor customer service

Straight Talk Wireless review in Derry, New Hampshire: StraightTalk Absolutely no customer service "No One to Call"

1.3
Details

Update by user Mar 23, 2015

I think that Straightalk has the same people answering the phones replying to the emails, some where in the middle east . Has the problem been resolved "NO".

I still have not received an answer as to where the sales tax is going collected from NH residents. NH does not have a sales tax and collecting on behalf of NH is illegal, a sharp attorney might want to look into a class action because there could be millions of collected taxes that are not owed or giving to the state.

Original review posted by user Feb 21, 2015

My Phone Galaxy S4 would not charge after only 1 month and this was suppose to be a new phone I purchased from Walmart, I had to send it back for replacement. In the process StraightTalk deactivated all phones on my account problem because you will lose your telephone number. I spent at lease 8 hours on the phone was hung up on twice and was told there was nothing they could do 3 times pushed to the next level 4 times with a hold time of 30 min or more each time.It took well over a week before I received a refurbished phone. I had signed up for auto refill service now they charged my card but not at the price they quoted , of course after two calls I could not get it resolved because I was speaking to someone in another country that can not answer any questions asked that do not display on their computer screen, the repeat over and over it is your state tax, I live in NH we do not have sales tax.I asked several times if there was someone in the united states I could talk to and was told "NO". So here I am I paid $400 for a new Galaxy S4 and have a refurbished one. I was over charged for the service and have no recourse. So if it seems to good to be true it more than likely is. It is a great service as long as you don't have any issues, and beware of Phones they say are new more than likely refurbished. Because you may end up with a refurbished one anyway.
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1 comment
MariaST
#949290

Hi. I am Maria and I work with Straight Talk.

Sorry for the trouble. Please let me help you get this resolved.

Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away. Thank you.

Review
#598557 Review #598557 is a subjective opinion of poster.
Pros
  • Price
Cons
  • Customer service staff
  • Customer service
  • Being lied to
Reason of review
Poor customer service
Loss
$178
Preferred solution
Deliver product or service ordered
Tags
  • Price Fraud
  • Service And Attitude
  • Damaged Equipment

Straight Talk Wireless Phone Plan Review

5.0
Details
On my third majesty zte phone that is junk now on the extended care plan I paid for they are charging me a another 29.00 to inspect my phone. Customer service people. Are so rude. People need to stick together and put them out of business.....
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Review
#598472 Review #598472 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Reason of review
Poor customer service

Straight Talk Wireless - Phone Service Review from Ada, Oklahoma

I have now spent over 5 hrs in Walmart no place to sit . When dealing with straight talk they should at least have a weighting area, preferably one that servers food and drinks because your going to be the for hours. After 5 hrs I am totally baffled that straight talk can not figure out how to switch one of there phone numbers to another one of there on phones. There always trying to get you to upgrade to better phones, but apparently they don't have the ability to service even there long time customers. Walmart had to refund my money for a phone and a service card. They also gave me a gift card for my inconvenience . good on Walmart. If I where Walmart I think I would consider the fact that if your the only one who can sell a product. It looks very bad selling something that you have no comptroller over and when that product gets to a point of no service and extremely bad service maybe it's time to move that product out! Walmart having to pay people for there trouble with a product can't be good for there investors also. Maybe some of the top brass should take a look!
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Review
#598217 Review #598217 is a subjective opinion of poster.
Reason of review
Poor customer service
Drove from Florida to Ada Oklahoma where my service stopped, I went to Walmart to see what the problem was. They told me that my phone was on different service and I needed to buy new phone with right service. At that time I purchased new phone. They began to do the...
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1 comment
MariaST
#949284

Hi. I am Maria and I work with Straight Talk.

Please let me help you get this resolved.

Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away. Thank you.

Review
#598148 Review #598148 is a subjective opinion of poster.
Service
Straight Talk Wireless Service Transfer
Reason of review
Poor customer service

Other Product Review

I am going to call and make the complain because siriously this is a shame
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Review
#597667 Review #597667 is a subjective opinion of poster.
Reason of review
Bad quality