Straight Talk Wireless Reviews

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I need my account number

I needed my account number and account number to port my number to qlink you didnt let it get transfered why?
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ID
#2528786 Review #2528786 is a subjective opinion of poster.
Location
Des Moines, Iowa

Need to shorten auto refill its too long

need to shorten auto refill, to much add bs, its way to long and is annoying. Would you like to auto refill? I'm sorry invalid response, I'm sorry I didn't get that...........

User's recommendation: yes and no.

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1 comment
#2013542

Hi. Hi.

I am Maria from Straight Talk. Thank you for your review and we are sorry for the trouble that you have encountered. For us to discuss this more in details, please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support.

You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

ID
#2527879 Review #2527879 is a subjective opinion of poster.
Location
Kimberly, Idaho

I need my account number and pin to transfer to qlink

they said the numbers were incorrect please help me so i can getnservice imnwithout service nowi wouldnt donitni lost my service
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1 comment
#2013539

Hi. This is Maria from Straight Talk Wireless.

We are sorry for the trouble. To assist you, please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support.

You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

ID
#2527530 Review #2527530 is a subjective opinion of poster.
Location
Des Moines, Iowa
New Reviewer

To activate a phone

I bought a phone and want to activate it on my straight talk service. I'm a previous customer and love straight talk.
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1 comment
#2013335

Hi Ramiya. This is Maria from Straight Talk Wireless.

Thank you for continuing your service. To assist you, please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support.

You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

ID
#2527332 Review #2527332 is a subjective opinion of poster.
Service
Straight Talk Wireless Samsung Cell Phone Activation
Pros
  • Unlimited data
  • Prices of their plans
Cons
  • Unreasonableness
Preferred solution
A phone activated

I need my account number and pin #

im changing my carrier to qlink so i need the account# and pin I cant make calls now or receive themmake sure your presentncarrier has your numbers
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1 comment
#2013322

Hi. This is Maria from Straight Talk Wireless.

The account number is the serial number of your phone and please be advised that we do not have a PIN. Thank you.

ID
#2526267 Review #2526267 is a subjective opinion of poster.
Location
Des Moines, Iowa
New Reviewer

Need to cancel contract

Brought a new from Verizon and need to transfer service to my new phone. Phone ring but but cant receive calls a
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1 comment
#2013321

Hi Randie. This is Maria from Straight Talk Wireless.

To assist you in transferring your number to another phone, please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support.

You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

ID
#2520602 Review #2520602 is a subjective opinion of poster.
Preferred solution
Phone transfer to Verizon
New Reviewer

Forward incoming calls text on to another phone

MIS place phone need to know how to forward incoming calls n text n can u tell me what brand my phone is
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1 comment
#2013320

Hi Nyanna. This is Maria from Straight Talk Wireless.

We are sorry to hear that. Unfortunately, we do not have call forwarding feature. To assist you, please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support.

You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

ID
#2519825 Review #2519825 is a subjective opinion of poster.
Preferred solution
Know my phone brand how to forward incoming calls and text til I fine the phone

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

SIM card issues

Cannot make a call, it tells me that I am not registered with the network provider after switching to a new phone
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1 comment
#2013318

Hi Haider. This is Maria from Straight Talk Wireless.

We are sorry for the trouble that you have encountered. To assist you, please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support.

You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

ID
#2519635 Review #2519635 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

Need to pay my bill

I tried to pay with my card and it would not let me pay it's really irritating. Menards to tell me how many words that I don't have any words to say about how this ***

User's recommendation: live person 24/7.

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1 comment
#2006307

Hi Sofia. This is Maria from Straight Talk Wireless.

We are sorry for the trouble that you have encountered. To assist you, chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

ID
#2516827 Review #2516827 is a subjective opinion of poster.
Pros
  • Affordable
Cons
  • Very rude and non english speaking
  • Incompetant customer service
  • Did not get discount with auto pay
Loss
$45
Preferred solution
Price reduction

Cant get in to my voicemail

3.5 hours and 5 representatives (poor phone connection, roosters crowing loudly in back ground, and difficult to understand due to heavy accent) and I still cant get in to voicemail. Told there is no IT to get more help. VERY frustrating. Need my voicemail!!

User's recommendation: Find company with US based IT help.

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1 comment
#2004987

Hi. This is Maria from Straight Talk Wireless.

We are sorry to hear that you are having issues with your voicemail. To assist you, chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

ID
#2508994 Review #2508994 is a subjective opinion of poster.
Pros
  • No contract
  • Unlimited talk
Preferred solution
Fix voicemail access.
New Reviewer

No connection

Called 3x. Phone was deactivated for some reason. A service plan was purchased yet no service to my phone
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1 comment
#2004986

Hi Tamme. This is Maria from Straight Talk Wireless.

Our sincerest apologies for your bad experience and we want to make sure your concerns will be addressed today. To assist you, chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

ID
#2508447 Review #2508447 is a subjective opinion of poster.
Location
Panama City, Florida
Preferred solution
Let the company propose a solution

Question about new phone

My wife recently died and the Okaloosa County Sheriff's Department took our phones and I wanted to know if I purchased a new phone can my number be transferred to the new phone. My question was not answered
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1 comment
#2003242

Hi. This is Maria from Straight Talk Wireless.

Yes, you will be able to transfer your phone number as long as we can verify that you are the account holder. Thank you.

ID
#2497921 Review #2497921 is a subjective opinion of poster.
Location
Saint Paul, Minnesota

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
My grandson used the money he got back from taxes to buy a new phone and a years service card. He activated his phone but did not need to add the minutes right away. When he looked for his card, he discovered someone had thrown it away. We called customer service at...
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1 comment
#2001704

Hi ruby a. This is Maria from Straight Talk Wireless.

We regret to hear that you are displeased with our product and service. We understand that your previous experience was unpleasant and we wish to make it right for you. Please chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

ID
#2492137 Review #2492137 is a subjective opinion of poster.
Loss
$495
Preferred solution
Deliver product or service ordered
Well folks, Straighttalk has changed my mind. I haven't had any problems with my phone or service, until now. I need a newer phone so I ordered one directly from Straighttalk website. I received it a few days later, and after 3 days, some features stopped working. I...
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1 comment
#2001339

Hi. This is Maria from Straight Talk Wireless.

We are sorry for the trouble that you have encountered. We would like to check the status of your replacement phone and further escalate your concern to the higher department. Please chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. ^April

ID
#2490234 Review #2490234 is a subjective opinion of poster.
Location
F.e. Warren Air Force Base, Wyoming

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Customer service

Original review updated by user Apr 02, 2021
1. Taking to customer service no so good. Instructions said to call from another phone, so I do but they say I'm cracking up can't hear me. So very hard to communicate. 2. My problem started with my .

User's recommendation: Customer support leaves much to be desired.

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1 comment
#2001337

Hi Wayne S. This is Maria from Straight Talk Wireless.

We sincerely apologize for the inconvenience we have caused you. Allow us to fix this issue as soon as possible. Please chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

ID
#2485558 Review #2485558 is a subjective opinion of poster.
Loss
$66
Preferred solution
Let the company propose a solution