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Straight Talk Wireless - Technical Support Review from Tampa, Florida

1.5
Details
I have spent the better part of 12 hrs trying to get technical support and after running my friends phone out of minutes they(technical support) would not put minutes that they ran out, back on his phone and wanted another phone number to call me back on. Trac phone and all of their branches should be made to leave the US and go join their third world workers or put America back to work and make it easier to get technical support with tects that you can understand and that they listen to what you have to say.
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1 comment
MariaST
#946013

Hi. I am Maria and I work with Straight Talk.

Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away. Include your name, contact number and your cell phone number or phone serial number.

Thank you.

Review
#594439 Review #594439 is a subjective opinion of poster.
Service
Straight Talk Wireless Technical Support
Reason of review
Poor customer service

Straight Talk Wireless - Phone Plan Review from Malvern, Pennsylvania

2.8
Details
1- one year phone plan has to be renewed every month or no data service. It's a 45 minute plus ordeal. And you have to have a second phone or they won't do it at all. 2- rude customer service 3- lied to me every time
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1 comment
MariaST
#944143

Hi. I am Maria and I work with Straight Talk.

Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

Include your name, contact number and your cell phone number or phone serial number. Thank you.

Review
#593524 Review #593524 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Reason of review
Poor customer service

Straight Talk Wireless - Picture Messaging Review from Waterford, New York

upon buying a phone the picture messages would not recieve but could send them out i called many many times to just factory reset my phone about 30 ish times in one week and people kept hanging up on me.one person claimed to my husband it would be fixed in 2 to 4 hours after she hung up.we then found this site and called 13057156500 and demanded to speak with karen immediatly we were then told karen doesnt work there anymore and got redirected.i vented my frustration of,how many hours weve spent on this new paperweight we bought and she agreed to send us a new phone and,restart our air time within 3 to 5 days and then we send the paperweight back.thankyou to thepeaon who posted the number in the first place with the comment you hope it helps someone i hope this,also helps someone,else again karen no longer is there but at the same number 13057156500 there does,seem to be people,who help you and,do not just hang up on you and make you reset you phone 40 more times
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2 comments
MariaST
#944140

Hi kellydragon404. I am Maria and I work with Straight Talk.

Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

Include your name, contact number and your cell phone number or phone serial number. Thank you.

Anonymous
#947237
@MariaST

thankyou mam it was resolved :)

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Review
#593126 Review #593126 is a subjective opinion of poster.
Reason of review
Damaged or defective

Unlimited Data Plan Review

Why do we pay for everything UNLIMITED but you get a message that says you have used to much of your internet so it will slow down. It makes no sense.
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Review
#593032 Review #593032 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
I waited for over an hour the first time I called gave them my phone number and they hung up on me.. Called back waited 45 minutes and had the same thing happen again.. Calling back for the third time now and my wait timeis now and hour and a half hate STAIGHT TALK...
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1 comment
MariaST
#943613

Hi. I am Maria and I work with Straight Talk.

Please let me help you get this resolved.

Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away. Thank you.

Review
#592861 Review #592861 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Straight Talk Wireless review in Marianna, Florida: Out 71.00 and still no phone!

i went to straight talks website and purchased a cell phone and air time card. it arrived two days later and when i activated it ,it would not work after 7 phone calls 9 different csr's i was informed that the paticular phone does not work in my service area and that i would have to send it back{and i have to pay the shipping} and once they get the phone it could take up to thirty days to recieve a refund to my account! Straight talk is a consumer rip off we should have known since wal mart is behind them...i filed a complaint with the better business bureau i suggest every one else do the same. eventually maybe they will have to atone!
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1 comment
MariaST
#943612

Hi. I am Maria and I work with Straight Talk.

Please let me help you get this resolved.

Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away. Thank you.

Review
#592805 Review #592805 is a subjective opinion of poster.
Service
Straight Talk Wireless Shipping Service
Reason of review
every aspect of my straight talk experience.i spent five hours of my time in the phone only to have the csr be rude to me like it was my fault.
Loss
$69
Preferred solution
Let the company propose a solution

Internet Speed Review

My straight talk internet speed slows down to a crawl after a few days. Takes five minutes to get anything in my browser if I succeed In getting anything. Everyone submit your complaints to the FCC these theives will shortly change their ways. I just filed a claim on my laptop and knowing the FCC it won't be long before straight talk cleans up the issues I have with them.lol
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1 comment
Anonymous
#1759673

I’m having the same issues. My service is so bad through Straight Talk that I’m actually missing phone calls due to periods of No Service.

NO SERVICE! This is not what I paid for! I’m very disappointed.

They were never fantastic, but have gotten awful over the past few months. I’m not sure what changed, but I’m searching for another carrier now.

Review
#592724 Review #592724 is a subjective opinion of poster.
Reason of review
Bad quality

Internet Speed Review

My straight talk internet speed slows down after a few days and shuts down like every ten minutes or less. Time to let the FCC know about this rip off. They are bona fide theives!
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Review
#592720 Review #592720 is a subjective opinion of poster.
Reason of review
Bad quality

Straight Talk Wireless review: Review from Tampa, Florida

Someone in government should investigate straight talk and Trac phone. Down speeds from 3g to 1g after 3 days on new card. Ridiculous! Cuts me off constantly Google searching. Slow. Phone calls poor quality. Will be looking elsewhere for another provider.
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1 comment
MariaST
#943618

Hi. I am Maria and I work with Straight Talk.

Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

Include your name, contact number and your cell phone number or phone serial number. Thank you.

Review
#592438 Review #592438 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Bad quality

Straight Talk Wireless - Phone Service Review from Tampa, Florida

I live in marshall co indiana, i was told i would have service in fulton co indiana but the signsl dropsv2 miles into fulton co.,which is only 10 mi from where i live. Im extremly unhappy, especially seeing i work in fulton co. Indiana.
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1 comment
MariaST
#943617

Hi. I am Maria and I work with Straight Talk.

Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

Include your name, contact number and your cell phone number or phone serial number. Thank you.

Review
#591947 Review #591947 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Bad quality