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I called to refill my phone from my phone and went through the process with the automated voice and put in my serial number and when I was finished it repeated some number i do not know and put the minutes on THEIR phone. I've tried calling customer service and can't...
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2 comments
Anonymous
#951763

And let me add, customer service was extremely rude and just hung up on me.

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Review
#601279 Review #601279 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Poor customer service
Order a sim card and service from their website. Nothing on the shipping notice that package has to be signed for. Received the confirmation email w/ the fact that package needs to be signed for. Called straighttalk to see if i could have them delivery it w/o signing...
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1 comment
MariaST
#952052

Hi. I am Maria and I work with Straight Talk.

Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away. Include your name, contact number and your cell phone number or phone serial number.

Please copy and paste your comments from the blog and include it in your email. Thanks.

Review
#601165 Review #601165 is a subjective opinion of poster.
Product
Straight Talk Wireless Sim Card
Cons
  • Customer service staff
  • Misleading terms of service
  • Being lied to
Reason of review
ALMOST ALL OF THE ABOVE
Loss
$50
Preferred solution
Full refund

Straight Talk's website is terrible! | Straight Talk Wireless review from Utica, New York

1.0
Details
Tried to enroll in auto refill. Go all the way through the steps, submit, then the page says, "error". Go back, do it all over again, same thing, "error". Account summary says service ends tomorrow, auto enroll = No. Credit card info says it is not attached to auto enroll. I was dumb enough to try a few more times, thinking I must be doing something wrong. Later, I check payment history, and each time, it charged my card! No payment confirmation page, only an "error" message. Call Straight Talk, and you wait on hold for a long time, and while on the phone with a rep, they have to refresh their system, apologize constantly for their slow system, spending endless amounts of time on the phone. They cannot go off script. Their web site appears to be designed to take your money, without any confirmation of successful transaction. I simply cannot keep this service. Suggest you do not do any transactions online. Call them, if you can stand waiting on hold, then waiting while they continually refresh their frozen system, or apologize countless times for the slowness of their system.
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1 comment
MariaST
#952040

Hi. I am Maria and I work with Straight Talk.

Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away. Include your name, contact number and your cell phone number or phone serial number.

Please copy and paste your comments from the blog and include it in your email. Thank you.

Review
#600956 Review #600956 is a subjective opinion of poster.
Pros
  • Customer service polite
Cons
  • Cannot go off script
  • Website is not user friendly
Reason of review
Problems with payment
Loss
$199
Preferred solution
Full refund
Tags
  • Straight Talk Cell and Service
  • Straight Talk Website
5.0
Details
My business number was lost. This is my number for 4 years through page plus. You claim its too bad and don't care. I'm telling all how straight talk is cheep talk without intention of retreiving
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1 comment
MariaST
#956850

Hi. I am Maria and I work with Straight Talk.

Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away. Include your name, contact number and your cell phone number or phone serial number.

Please copy and paste your comments from the blog and include it in your email. Thank you.

Review
#600444 Review #600444 is a subjective opinion of poster.
Reason of review
Bad quality

Straight Talk Wireless Phone Service Review

My phone was off for two and a half months and now they removed my number. This is a business phone number I have had for 4 years I do service and am losing thousands of dollars by missing calls. ***!
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Review
#600422 Review #600422 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Poor customer service
I spent 1 hour with help desk at LG..... I was asked for the serial number on phone. which is 014 037 000 106 506 I was told that this is an international phone. I told her I bought it at Walmart in November of 2014.in the USA... I think that straight talk is...
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1 comment
MariaST
#952032

Hi. I am Maria and I work with Straight Talk.

Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away. Include your name, contact number and your cell phone number or phone serial number.

Please copy and paste your comments from the blog and include it in your email. Thank you.

Review
#600421 Review #600421 is a subjective opinion of poster.
Reason of review
Damaged or defective
Preferred solution
Deliver product or service ordered

Walmart employees uninformed | Straight Talk Wireless review from Orange Beach, Alabama

Bought a new Iphone 5C Sales said it would work on Verizon. They don't! Took two days to get my old phone re-activated and now I can't log on to website. Calling Verizon shortly! Screw this! I am currently using a old school LG phone that has little memory, battery life is short, and constantly freezes up so I have to remove battery to reboot. I don't know why all this would have anything to do with their website. Maybe because I set up the Iphone with different passwords. I had all that on a piece of paper. Wife threw all of it away thinking I no longer needed it and I returned Iphone to wally. When ur old, life gets difficult!
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Review
#599738 Review #599738 is a subjective opinion of poster.
Reason of review
Poor customer service
2.4
Details
Hours of speaking with customer service and having to be put on hold so they can look thru their manuals to answer simple questions is just horrible, seriously horrible! Comprehension skills are a serious F grade I have come to find thru many different people there......
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Review
#599576 Review #599576 is a subjective opinion of poster.
Cons
  • Rudeness of customer service
  • Customer service staff
Reason of review
Poor customer service
Loss
$99
Preferred solution
Full refund
Tags
  • Hotspot
1.0
Details
Straight talk told me I my card could not be processed twice. Low and behold the money came out of my account but no minutes were added. They claim they have nothing processed on their side and it's my banks problem. There isn't even a place where I can send my bank...
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1 comment
MariaST
#950132

Hi. I am Maria and I work with Straight Talk.

Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away. Include your name, contact number and your cell phone number or phone serial number.

Please copy and paste your comments from the blog and include it in your email. Thanks.

Review
#599243 Review #599243 is a subjective opinion of poster.
Reason of review
Problems with payment

Straight Talk Wireless Phone Service Review

1.6
Details
If you have to transfer your number to a new phone, trust me not an easy task=foreign costumer service, very rude, won't help you. Could take days. Ghetto, phone service.
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Review
#599117 Review #599117 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Poor customer service