Straight Talk Wireless Reviews and Complaints
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StraightTalk Absolutely no customer service "No One to Call" | Straight Talk Wireless review from Derry, New Hampshire
Update by user Mar 23, 2015
I think that Straightalk has the same people answering the phones replying to the emails, some where in the middle east . Has the problem been resolved "NO".
I still have not received an answer as to where the sales tax is going collected from NH residents. NH does not have a sales tax and collecting on behalf of NH is illegal, a sharp attorney might want to look into a class action because there could be millions of collected taxes that are not owed or giving to the state.
Original review posted by user Feb 21, 2015My Phone Galaxy S4 would not charge after only 1 month and this was suppose to be a new phone I purchased from Walmart, I had to send it back for replacement. In the process StraightTalk deactivated all phones on my account problem because you will lose your telephone number. I spent at lease 8 hours on the phone was hung up on twice and was told there was nothing they could do 3 times pushed to the next level 4 times with a hold time of 30 min or more each time.It took well over a week before I received a refurbished phone. I had signed up for auto refill service now they charged my card but not at the price they quoted , of course after two calls I could not get it resolved because I was speaking to someone in another country that can not answer any questions asked that do not display on their computer screen, the repeat over and over it is your state tax, I live in NH we do not have sales tax.I asked several times if there was someone in the united states I could talk to and was told "NO". So here I am I paid $400 for a new Galaxy S4 and have a refurbished one. I was over charged for the service and have no recourse. So if it seems to good to be true it more than likely is. It is a great service as long as you don't have any issues, and beware of Phones they say are new more than likely refurbished. Because you may end up with a refurbished one anyway.
- Customer service
- Being lied to
- Customer service staff
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