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Straight Talk Wireless Phone Plan Review

2.0
Details
False advertisement, I've ran out of data for a whole year with the 'unlimited plan' cause my phone to go so slow
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Review
#588715 Review #588715 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Reason of review
Bad quality

Straight Talk Wireless - Signal Strength Review from Walnut Creek, California

STRAIGHT TALK IS CUTTING MY SIGNAL STRENGTH FROM 4 BARS TO THE RED X ALL THE TIME AND EVEN IF I FACTORY RESET THEY STILL TRY DOWNLOADING STUFF ONTO MY PHONE AND THEY MAKE IT DO THINGS I DIDN'T TELL IT TO DO LIKE. REDIRECTING ME TO OTHER WEBSITES THEY WILL CLICK MY LOCATION BOX ENABLE BACKGROUND SERVICES I KNOW THIS SOUNDS COMMON BUT IF YOU HAD MY PHONE YOU WOULD SEE LIKE ITS SO OBVIOUS THEY SPY AND CONTROL EVERYTHING
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1 comment
MariaST
#939020

Hi. I am Maria and I work with Straight Talk.

Please let me help you get this resolved.

Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away. Thank you.

Review
#588514 Review #588514 is a subjective opinion of poster.
Reason of review
Bad quality
Resolved
1.5
Details

Update by user Jan 28, 2015

I have to commend them for adressing and fixing this issue quickly anf easily.

Original review posted by user Jan 27, 2015

I purchased 2GB of data for the Straight Talk Mobile Hotspot at 6:15pm on 1/26/15. I went to 4 webpages. Opened one short email. Was on fb for less than 5 minutes. Scimmed through reading...
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4 comments
Anonymous
#1051773

Had this happen with my phone before they went to the 5 GB, they said I had gone over my data and that was that! And the BBB doesn't help either

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Review
#587193 Review #587193 is a subjective opinion of poster.
Product
Straight Talk Wireless Mobile Hotspot Plan
Reason of review
cheated out data that I know for a FACT I did not use.
1.4
Details
I bought the straight talk hot spot that works off the Verizon network (zte z288L) after extensive review as well as verifying everything with their customer service rep via telephone. After setting it up I found that I could not check my usage except by calling a rep....
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2 comments
Anonymous
#941929

I am having the same problem... and the same results when I try to resolve this issue. I am sorry I put out the money for the initial investment.

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Review
#586891 Review #586891 is a subjective opinion of poster.
Cons
  • Misleading terms of service
  • Customer service staff
  • Being lied to
Reason of review
Poor customer service
Loss
$100
Preferred solution
do as promised

Straight Talk Wireless - Review in Cellular Phone category from Tampa, Florida

we bought your kit for the bring your own phone, after two days of trying to make it work we are back to our old phone. your "techs" made us change our number saying that would fix the problem and that if it didn't they would give us back our old number. now you won't give us back our old number.your "techs" also told us the extra 20.00 we basically spent for your kit would be credited to our a count. now your telling us too bad, no refunds. this is totally unprofessional. the working people that use your service are the ones that pay YOUR bills and this is how you treat us in return. screw us and lie to us, thank you very much!
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1 comment
MariaST
#936383

Hi. I am Maria and I work with Straight Talk.

Please let me help you get this resolved.

Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away. Thank you.

Review
#586522 Review #586522 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Problems with payment
2.8
Details
My phone calls are being forwarded to someone eels phone. Media, messages and who knows what all. They have already done ny land line this way and the phone company stopped it. Can you?
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1 comment
MariaST
#935169

Hi. I am Maria and I work with Straight Talk.

Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

Include your name, contact number and your cell phone number or phone serial number. Thank you.

Review
#585826 Review #585826 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
1.5
Details
I bought a Samsung S4 with Straight Talk and run off ATT towers. Whenever I go through a no service area and come back into service I have no data until I restart my phone. I called Straight talk and asked them about this problem. They told me yes when I lose service...
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2 comments
MariaST
#935170

Hi! I am Maria and I work with Straight Talk.

Please let me help you get this resolved.

Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away. Thanks.

View more comments
Review
#585818 Review #585818 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$400

Straight Talk Wireless - Phone Service Review from Hastings, Nebraska

2.8
Details
Their customer service seems to be in another country they do not speak clear English if your phone needs repaired you must wait for a package for a couple weeks and then you must send it in and wait for it to come back and meanwhile you either have to buy another phone or have none. Walmart will not help you do anything. All they do is sell phones they do not warranty them.
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2 comments
MariaST
#934191

Hi! What seems to be the problem with your phone?

Has your issue been taken care of? Please be advised that you can also call 1-877-430-CELL (2355).

Our hours of operations are from Monday-Sunday and that's from 8:00 am to 11:45 pm EST. Thanks.

MariaST
#933565

Hi. I am Maria and I work with Straight Talk.

Sorry for the trouble. For your issue or concern, you can send me an email at ST.CorpResolutionTeam@straighttalk.com and to assist you further.

Include your name, contact number and your cell phone number or phone serial number. Thank you.

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Review
#584389 Review #584389 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Poor customer service

Straight Talk Wireless Phone Service Review

I cannot download anything anymore. I have been with straight talk for several years. We have two phones with you guys. I am going to take our service elsewhere very soon because of this. If you can help me in anyway I would appreciate it. Thank you
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Review
#583465 Review #583465 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Bad quality

Unlimited Data Plan Review

Unlimited advertisement with straight talk is a straight lie. After reaching 3GB they reduce your speed so low you can't even use connect to internet. If you have limited data like other plans then that's how you should advertise. You're lying to consumers when you say unlimited. Unlimited means no restrictions. Straight talks straight talk is really a twisted lie!
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Review
#583440 Review #583440 is a subjective opinion of poster.
Reason of review
Bad quality