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Straight Talk Wireless - Phone Plan Review from Tampa, Florida

2.3
Details
I bought a unlimited talk, text, and data plan from straight talk. Was working fine and was going to send a picture to my grandson but I couldn't send it. Then I noticed everything had just about stopped. Thats when I found out they had done something called "throttled" my data back. I payed all the money up front and even bought a new phone. What did I do wrong? More over what do I do now? I'm disabled and my phone is about the only wayI have to stay I touch with the world. I don't have a lot of money. Someone needs to do something !
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1 comment
MariaST
#939743

Hi. I am Maria and I work with Straight Talk.

Please let me help you get this resolved.

Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away. Thank you.

Review
#589578 Review #589578 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Reason of review
Bad quality
2.4
Details
I have never had so much trouble trying to use a company's website as I have with Straight Talk. I spent nearly an hour on their website just trying to add minutes to my straight talk cell phone. Not only did I have a hard time trying to log into my account but every...
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2 comments
Anonymous
#941708

I have had issues with the website lately too. When I go to there website, I am redirected to another site.

I had to add a service plan for both my phones by phone because I could not access the website. This is very frustrating and may cause us to rethink our carrier choice.

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Review
#589322 Review #589322 is a subjective opinion of poster.
Product
Straight Talk Wireless Mobile Hotspot Plan
Cons
  • Website
Reason of review
Poor customer service
Tags
  • Maintenance Issues
Had an iphone i bought from straight talk page get it and im told that it is not compatible wont send picture mail and i can get a full refund so up set after my month service is over im switching users as my phone company.
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1 comment
MariaST
#939021

Hi. I am Maria and I work with Straight Talk.

Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

Include your name, contact number and your cell phone number or phone serial number. Thank you.

Review
#588950 Review #588950 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Not as described/ advertised

Straight Talk Wireless Phone Plan Review

2.0
Details
False advertisement, I've ran out of data for a whole year with the 'unlimited plan' cause my phone to go so slow
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Review
#588715 Review #588715 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Reason of review
Bad quality

Straight Talk Wireless - Signal Strength Review from Walnut Creek, California

STRAIGHT TALK IS CUTTING MY SIGNAL STRENGTH FROM 4 BARS TO THE RED X ALL THE TIME AND EVEN IF I FACTORY RESET THEY STILL TRY DOWNLOADING STUFF ONTO MY PHONE AND THEY MAKE IT DO THINGS I DIDN'T TELL IT TO DO LIKE. REDIRECTING ME TO OTHER WEBSITES THEY WILL CLICK MY LOCATION BOX ENABLE BACKGROUND SERVICES I KNOW THIS SOUNDS COMMON BUT IF YOU HAD MY PHONE YOU WOULD SEE LIKE ITS SO OBVIOUS THEY SPY AND CONTROL EVERYTHING
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1 comment
MariaST
#939020

Hi. I am Maria and I work with Straight Talk.

Please let me help you get this resolved.

Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away. Thank you.

Review
#588514 Review #588514 is a subjective opinion of poster.
Reason of review
Bad quality
1.5
Details

Update by user Jan 28, 2015

I have to commend them for adressing and fixing this issue quickly anf easily.

Original review posted by user Jan 27, 2015

I purchased 2GB of data for the Straight Talk Mobile Hotspot at 6:15pm on 1/26/15. I went to 4 webpages. Opened one short email. Was on fb for less than 5 minutes. Scimmed through reading...
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4 comments
Anonymous
#1051773

Had this happen with my phone before they went to the 5 GB, they said I had gone over my data and that was that! And the BBB doesn't help either

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Resolved
Review
#587193 Review #587193 is a subjective opinion of poster.
Product
Straight Talk Wireless Mobile Hotspot Plan
Reason of review
cheated out data that I know for a FACT I did not use.
1.4
Details
I bought the straight talk hot spot that works off the Verizon network (zte z288L) after extensive review as well as verifying everything with their customer service rep via telephone. After setting it up I found that I could not check my usage except by calling a rep....
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2 comments
Anonymous
#941929

I am having the same problem... and the same results when I try to resolve this issue. I am sorry I put out the money for the initial investment.

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Review
#586891 Review #586891 is a subjective opinion of poster.
Cons
  • Customer service staff
  • Misleading terms of service
  • Being lied to
Reason of review
Poor customer service
Loss
$100
Preferred solution
do as promised

Straight Talk Wireless review: Review in Cellular Phone category from Tampa, Florida

we bought your kit for the bring your own phone, after two days of trying to make it work we are back to our old phone. your "techs" made us change our number saying that would fix the problem and that if it didn't they would give us back our old number. now you won't give us back our old number.your "techs" also told us the extra 20.00 we basically spent for your kit would be credited to our a count. now your telling us too bad, no refunds. this is totally unprofessional. the working people that use your service are the ones that pay YOUR bills and this is how you treat us in return. screw us and lie to us, thank you very much!
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1 comment
MariaST
#936383

Hi. I am Maria and I work with Straight Talk.

Please let me help you get this resolved.

Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away. Thank you.

Review
#586522 Review #586522 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Problems with payment
2.8
Details
My phone calls are being forwarded to someone eels phone. Media, messages and who knows what all. They have already done ny land line this way and the phone company stopped it. Can you?
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1 comment
MariaST
#935169

Hi. I am Maria and I work with Straight Talk.

Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

Include your name, contact number and your cell phone number or phone serial number. Thank you.

Review
#585826 Review #585826 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
1.5
Details
I bought a Samsung S4 with Straight Talk and run off ATT towers. Whenever I go through a no service area and come back into service I have no data until I restart my phone. I called Straight talk and asked them about this problem. They told me yes when I lose service...
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2 comments
MariaST
#935170

Hi! I am Maria and I work with Straight Talk.

Please let me help you get this resolved.

Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away. Thanks.

View more comments
Review
#585818 Review #585818 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$400