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Straight Talk Wireless in Elberton, Georgia - I bought a 45.oo card they put it on somebody elses card

i was going to reactivate aphone i had gave them all the information even my service pin they put it on somebody elses phone when i told them said cant reimburse so now im out of 45.00 somebody else got do u really think thats fair that money is hard to come by it looks like they would have better customer service representives it was there fault they would fix it if we did something they would expect us to fix it i think its pretty sorry when yall rip off people that are actually helping yall keep a job this just happened to me today one girl said she could fix it just a lie 1/15/2014
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2 comments
MariaST
#934646

Hi! My name is Maria.

I am sorry for the inconvenience. Please be advised that once the card will be added, there is no way it can be added to a different phone.

Airtime card is non-refundable and non-transferrable once added. Thanks.

MariaST
#931966

Hi. I am Maria and I work with Straight Talk.

Sorry for the trouble. Please let me help you get this resolved.

Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away. Thank you.

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Review
#582792 Review #582792 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Cons
  • Being lied to
  • Customer service staff
Reason of review
Poor customer service
Loss
$45
Preferred solution
Full refund
Tags
  • PISSED AT STRAIGHT TALK
1.2
Details
This an email I sent to the address that Straight Talk gave me...It was returned undelived! Dear Gentle Person, I am unsure if my email will be even read, but I cannot stand the things that happened today as I tried to have tech support get me mobile service and...
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1 comment
MariaST
#931507

Hi Richard and Sherry. I am Maria and I work with Straight Talk.

Sorry for the trouble. For assistance with your issue, please send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

Include your name, contact number and your cell phone number or phone serial number. Thank you.

Review
#582483 Review #582483 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Cons
  • Misleading terms of service
  • Customer service staff
  • Being lied to
Reason of review
no mobile or internet service for days, refused to fix!
Preferred solution
Let the company propose a solution

Straight Talk Wireless - Cell Phone Review from Addison, Texas

1.7
Details
Bought phone at Walmart phone had 45$ activated now it is in Chinese language
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2 comments
MariaST
#934659

Hi! What is the phone model of the phone?

You may check the phone manual on how to change the phone language.

You may also Google the instructions. Thanks.

MariaST
#934194

Hi. I am Maria and I work with Straight Talk.

Sorry for the trouble. Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com for further assistance with your issue.

Include your name, contact number and your cell phone number or phone serial number. Thank you.

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Review
#582295 Review #582295 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
I had 5 days left on my prepaid phone, purchased new card 1-12-15. Added new card, said I had 35 days now, to me that was correct, within a few minutes it changed back to 30 days. When I called to ask why,guess who I got to talk to. I don't know, she could not speak...
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6 comments
Anonymous
#1140836

I have spent two weeks,bought a new phone and over 7 hours of time on phone with tech support and two trips to the straight talk store....all because my voice mail somehow is switched to spanish. I do not speak it.

Do not understand it. So I can retrieve none of my voice mails. Everyone in tech is clueless. Even got talked into buying a new phone...of course the voice mail is still in spanish when you call it.

I am beyond livid. Switched from Verizon to straight talk about 6 years ago. I will be going to return my phone to straight talk today and hop back over to Verizon who is in thew same shopping center.

This is ridiculous that noone at all has a clue how to fix this!!!!!! Will be telling everyone on straight talk to jump ship ......thanks for nothing tech support!!!!!!!!!!!!!!!!!!

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Review
#581903 Review #581903 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Reason of review
Problems with payment
Loss
$30
Preferred solution
Deliver product or service ordered
1.8
Details
Refilled my Service around Dec 19th. The "Unlimited plan" Since then I have gotten the Straight Talk Msg: Your allotted high speed data limit has been reached. Your data speed will be reduced for the remainder of your plan's 30 day cycle.Thank You. A total of 3 times....
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3 comments
sherib8910
#933510

Ive ha the exact same problem. They will just give you the run around and hang up on you.

I have talked with several reps via email and still i am wrong they are right. Dont wait your time and money on this company.

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Review
#581694 Review #581694 is a subjective opinion of poster.
Pros
  • Nothing except the price
Cons
  • Whole experience
  • Misleading terms of service
  • Throttling
Reason of review
False Advertising, Bait and Switch, Capping/Throttling
Loss
$45
Preferred solution
Let the company propose a solution

Service Setup Review

1.3
Details
Very poor foreign customer service! If you may get service setup properly it's could be awesome! What level of education do customer service have ? I'm thinking 2nd grade
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Review
#581444 Review #581444 is a subjective opinion of poster.
Reason of review
Poor customer service

Straight Talk Wireless - Sim Card Review from Lakemont, Georgia

I bought a card for my phone and of course used my boyfriend's phone to call inactivated mine anfuckers added my card to his phone an wouldn't put it on mine ducking scammer. at least. give. me my money bk
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2 comments
MariaST
#931161

Hi. I am Maria and I work with Straight Talk.

Sorry for the trouble. Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

Include your name, contact number and your cell phone number or phone serial number. Thank you.

MariaST
#930353

Hi. I am Maria and I work with Straight Talk.

Sorry for the trouble. Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

Include your name, contact number and your cell phone number or phone serial number. Thank you.

View more comments (1)
Review
#581001 Review #581001 is a subjective opinion of poster.
Product
Straight Talk Wireless Sim Card
Reason of review
Damaged or defective
1.4
Details
Saturday, January 10, 2015 I entered my IMEI number and comes back as good news, my iPhone 6 Plus is compatible. Installed the SIM and nothing. Called and was told I need another SIM but it was the same as the first. Tried the 2nd one and it did not work. Called again,...
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2 comments
MariaST
#931162

I am Maria and I work with Straight Talk. Please let me help you get this resolved.

Send me an email at ST.CorpResolutionTeam@straighttalk.com. Thanks.

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Review
#580940 Review #580940 is a subjective opinion of poster.
Cons
  • Compatibility issues
  • Misleading website info
Reason of review
Not as described/ advertised
2.5
Details
Called to have my number from AT&T phone transfered to my Straight Talk phone. Went through 11 Customer Service representatives. so many transfers, and the number I orginally dialed was for transfering #'s. dont know if its working yet. Because I was told i cannot...
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1 comment
MariaST
#929816

Hi. I am Maria and I work with Straight Talk.

Sorry for the trouble. Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

Include your name, contact number and your cell phone number or phone serial number. Thank you.

Review
#580828 Review #580828 is a subjective opinion of poster.
Service
Straight Talk Wireless Service Transfer
Reason of review
Poor customer service
1.5
Details
I bought a straighttalk phone from Wal-Mart. The zte model. Paid $200 for the *** thing. After my first months service was almost up, I bought a new service card and put it on reserve. The day my service from the first month ran out, I thought the reserve would...
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1 comment
MariaST
#929818

Hi. I am Maria and I work with Straight Talk.

Sorry for the trouble. Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

Include your name, contact number and your cell phone number or phone serial number. Thank you.

Review
#580609 Review #580609 is a subjective opinion of poster.
Reason of review
Damaged or defective