Straight Talk Wireless
Reviews and Complaints
Terrible phones.
Straight Talk Wireless Support Review from Deming, New Mexico
I am very unhappy and disgusted with Straight Talk wireless support service which is absolutely of no value. I purchased a phone through Walmart for straight talk wireless on July 7th, and did not discover the phone had problems until after the 15 day return policy with Walmart.
after discovering the problems past the 15 day return period, I contacted Straight Talk support in India to no avail many times I received a message stating I would receive return instructions which I never did and Fedex would be contacting me what they shipping date which never happened. As of today the 23rd of August I have received no satisfaction from Straight Talk support on the replacement of this phone which is almost worthless.
I cannot connect to check software updates cannot access SD card properly. Sends erroneous characters while voice texting and many other problems including does not show data or cannot connect to data any longer.
Phone will not activate!!!!
- Rudeness of customer service
- Refusal to unlock phone
- Being lied to
Preferred solution: Full refund
Samsung Cell Phone Review
Taking Money Out my account- When the phone is supposed to be shut off!!
- It was cheaper
- Un-activatable phone
- Refusal to help
- Stole from me
Preferred solution: Full refund
Straight Talk Wireless - Phone Service Review from Lockport, New York
so i bought a $45 card and i entered the pin through the 'my straighttalk' app and got a confirmation that it went through. the confirmation message said that my new service end date is sometime in october and i was thanked.
then i got a text informing me that my service ends tomorrow. so i called customer service and they told me they have no indication that any refill card had been applied.
they said there was nothing they could do for me but i could buy another refill card if i wanted to. now that is some straightbullshit.
Straight Talk Wireless Cell Phone Service Review from Braintree, Massachusetts
Straight Talk Wireless Unlimited Review
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Verified Reviewer | Scranton, PennsylvaniaStraight Talk Wireless Phone Service Review
MMS won't download due to no data network, Customer service SUCKS
Preferred solution: Deliver product or service ordered
Lies lies lies
- Incompetence of customer service
My phone keep switching back to 1G.
My straight talk service keep switching back to 1G mood which keeps me from getting on the internet when I really need to. When I call customer service, it takes me for ever to get someone on the line.
When I finally get someone, I can't understand what they are saying because of the language issues. I am an American that only speak English, so therefore, I would need someone who speaks clearly and concise when giving me directions to correct my phone issues. I get so upset when I start getting the attitudes from someone who don't understand me, so therefore I no they probably feel the same way. However, I am the customer and I would like to just speak to someone who I could understand.
I am not trying to be mean or anything about or to any foreigners, but I just don't understand them over the phone.
- I could go almost anywhere in the us and use my phone
- Service plan
- And the way i pay my bill
- Rudeness of customer service
- Language issues with customer service
Preferred solution: Let the company propose a solution
DON'T DO IT..... GO TO VERIZON
- Sub-standard in all areas
- Customer service staff
- Wasting my time
Preferred solution: Explanation as to why your customer service is so horrible
Straight Talk Wireless - Motorola Moto E Review from Colorado Springs, Colorado
Straight talk hs the worse customer service.
- Size
- Service plan
- Mobile internet speed
Preferred solution: Full refund
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I am Maria and I work with Straight Talk. Please let me help you get this resolved.
Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.