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1.9
Details
Ive had this same sim card and number for years. Ive had two different phones with this sim card. Ive never missed a phone payment. I had to switch my sim card to a different phone because my iphone broke. When i called to have the number switched she acted like she...
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1 comment
MariaST
#1651192

Hi. I'm Maria from Straight Talk Wireless.

We apologize for the trouble this has caused you. Please click on this link http://bit.ly/2CuBvXO to chat with a live agent. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Review
#1480422 Review #1480422 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
2.4
Details
No matter how strong my signal is, I still get knocked offline repeatedly while trying to use some of the 'unlimited' data I paid good money for- even after adding a fresh card, nowhere near the 10 g limit,so not a matter of over use- thinking of switching directly to...
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1 comment
MariaST
#1651191

Hi UniformNightingale353. I'm Maria from Straight Talk Wireless.

I noticed your post on this blog and I'm sorry you are having some problems. Please click on this link http://bit.ly/2CuBvXO to chat with a live agent. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Review
#1480303 Review #1480303 is a subjective opinion of poster.
Service
Straight Talk Wireless Ultimate Unlimited Phone Plan
Reason of review
Bad quality
1.2
Details
I just purchased the hotspot and the 5gB card. I was able to use for about an hour or so. When my service didn’t work I chatted with “Millie” who told me I was out of service. What?! Then when I called to talk with someone he put me through to a recording that said to...
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1 comment
MariaST
#1649910

Hi. I'm Maria from Straight Talk Wireless.

I noticed your post on this blog and I'm sorry you are having some problems. Please click on this link http://bit.ly/2CuBvXO to chat with a live agent. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Review
#1477865 Review #1477865 is a subjective opinion of poster.
4.1
Details
I purchased a phone card, and it wasn't rung up correctly. I called Customer service SEVEN different times, only to constantly get the run around. When they finally answered, I was told to take it back to the store, get it re scanned, then call them back. For two hours...
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1 comment
MariaST
#1648917

Hi FavoriteEdibleFrog888. This is Maria from Straight Talk Wireless.

We do apologize for the inconvenience that you have experienced. We are determined to help you resolve your issue. Please chat with us at http://bit.ly/2CuBvXO or contact our Customer Care Center at 1-877-430-2355.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Review
#1471069 Review #1471069 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Pros
  • It was cheaper
Cons
  • Customer service or lack of
Reason of review
Poor customer service
Loss
$30
Preferred solution
Deliver product or service ordered
3.6
Details
I went to cancel my service today. I didn't expect charges to come out until tomorrow because last month they were taken out on the 13th. Well the auto refill took out today on the 12th. When I called to get a refund for the charge they basically said sorry, no...
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2 comments
MariaST
#1691306

Hi, FlawlessRaven. I'm Maria from Straight Talk.

We would like to apologize for any inconvenience that you've experienced with our service. For us to serve you better in the future, please feel free to chat with us by using this link http://bit.ly/2CuBvXO, or by calling 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

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Review
#1469938 Review #1469938 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
3.6
Details
My data quick working weeks ago although the phone and texting working fine. Tried customer service three times today, the 611611#, regular texting, and calling the toll free number. I was all prepared with all pertinent operating numbers. All three attempts I was...
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1 comment
MariaST
#1643394

Hi SmoggyCarp290. I'm Maria from Straight Talk Wireless.

We apologize for the inconvenience this has caused you. We understand that your previous experience was unpleasant, and we wish to make it right for you. Please click on this link http://bit.ly/2CuBvXO to chat with a live agent. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Review
#1465886 Review #1465886 is a subjective opinion of poster.
1.6
Details
do not set your straight talk phone up on auto pay they have a problem with only deducting the right amount for services only. Every two or three months there auto pay will try in deduct 91.75 from your account instead of 55.00 for the unlimited plan on your banking...
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1 comment
MariaST
#1641027

Hi LiterateCloudedLeopard. I'm Maria from Straight Talk Wireless.

I noticed your post on this blog and I'm sorry you are having some problems. Please click on this link http://bit.ly/2CuBvXO to chat with a live agent. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Review
#1464299 Review #1464299 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Cons
  • Horrible customer service
  • People who couldnt speak good english
  • Customer service or lack of
Reason of review
Problems with payment
Loss
$35
Preferred solution
Full refund
1.6
Details
I signed up for 6 months service after I was told my phone is compatible with their network. Then I was having problems with texting and receiving calls. Then I was told my phone is NOT compatible with their network. When I asked for a refund of the remaining 6 months,...
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2 comments
MariaST
#1640140

Hi TrustingCrestedPenguin. This is Maria from Straight Talk Wireless and I have read your post here.

I deeply apologize for the inconvenience we may have caused you but I do believe that we can resolve your concern. Please allow us to review your account and further investigate what happened with your phone service. You can chat with us at http://bit.ly/2CuBvXO for further assistance. We look forward to helping you fix the problem.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

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Review
#1462378 Review #1462378 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Cons
  • Refund department will not issue a refund
Reason of review
Not as described/ advertised
They have not gave me anymore minutes. Their rude and they need backing up now Americans on the phone and not the Indians who wants to be vindictive
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2 comments
MariaST
#1691307

Hi,PissedConsumer1462278. I'm Maria from Straight Talk.

We apologize for any inconvenience that our service has caused you. To help us serve you better in the future, please feel free to chat with us at http://bit.ly/2CuBvXO or call1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

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Review
#1462278 Review #1462278 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service
2.6
Details
The LTE goes off during a conversation. Straight Talk had me on hold 48 minutes and someone laughing in background then a recording came on telling me to write a letter about my phone being stolen. Nothing resolved.
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1 comment
MariaST
#1637081

Hi. I'm Maria from Straight Talk Wireless.

I noticed your post on this blog and I'm sorry you are having some problems. Please click on this link http://bit.ly/2CuBvXO to chat with a live agent. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Review
#1458073 Review #1458073 is a subjective opinion of poster.