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Straight Talk Wireless - Iphone 5 Review

Was looking at getting a new Straight Talk phone. Got on their website, typed in my zip, started scrolling through the list. I seen they had an iPhone 5, sweet! So I said to myself, I better call because it has to be on Verizon cause at&t is terrible in my area. Called and was garunteed that it would be on Verizon. I even asked and mentioned it several times. So I got my phone today and guess what, not able to use in my area and is at&t. Now, they expect me to pay shipping back to them, want me to wait up 30 days for my $530 ($495 plus tax). They even have these phones for sale, at Walmart, 4 miles from my home. I will be looking for another carrier tomorrow. I am also thinking of contacting the Better Business Bureau and Federal Trade Commission. Does anyone else know if the county prosecutor's office has info on this?
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6 comments
Anonymous
#878779

Just so everyone knows, it has been over 24 hours and I have heard nothing from Maria or her team. Have called them numerous times to get this resolved and nothing! We need to start a class action lawsuit!

Anonymous
#879103
@Anonymous

Yesssss we DO!!!!!

MariaST
#879417
@Anonymous

Hi. My name is Maria from Straight Talk Wireless.

You can also contact us for assistance with your issue.

Just click on this link to chat with a live agent http://bit.ly/16DrgbW. Thanks.

Anonymous
#878233

Well i just replied to the email address MariaST posted. Let's see if they can do something about it. Someone needs to put a stop to these kind of business practices.

MariaST
#879432
@ryno

Hi ryno. You can also contact us for assistance with your issue.

Just click on this link to chat with a live agent http://bit.ly/16DrgbW. Thanks.

MariaST
#878148

I am Maria and I work with Straight Talk. Please let me help you get this resolved.

Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away. Include your name, contact number and your cell phone number or phone serial number.

View more comments (5)
Review
#540809 Review #540809 is a subjective opinion of poster.

Straight Talk Wireless in Fredericksburg, Virginia - Unbelievable

2.5
Details
Ought a new phone, tried to activate, over 5 calls, 10 plus hours doing the same thing again and again, no resolution, refused to replace phone, please dont tell me to call, your call center isa ridiculous waste of time Repe kept getting errors and unable to provide satisfaction Took battery and sim card and turned phone off and on multiple time, they wete unable to get supervisor help, asked for my address at least 10 times Made promises they didnt keep, wasted my time and theirs, this is the worst customer service i have ever experienced, i will be sure to spread the word
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1 comment
MariaST
#876554

Hi. I am Maria and I work with Straight Talk.

Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away. Include your name, contact number and your cell phone number or phone serial number.

Please copy and paste your comments from the blog and include it in your email or you can chat with us live @ http://bit.ly/16DrgbW. Thanks.

Review
#539621 Review #539621 is a subjective opinion of poster.
Product
Straight Talk Wireless Sim Card
Reason of review
Poor customer service
Loss
$65
1.0
Details
I have been a customer of straight talk wireless for two plus years. It took a month for my first phone to be initially activated, and the phone was terrible and glitchy. In the past month I got a new phone and it took a few days for it to be activated (not 24 hours as...
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5 comments
Anonymous
#879139

Dear pissed off fellow Americans. Pretty sad when a phone " supposedly " cost's 400-800 smackaroonies.

plus 250 termination fees because of their lack of signal and customer service. In reality, cheap as the parts really are, their cost is equivalent to cost of a bowl of rice! Seriously! We bust our a**'s every day to pay our taxes.

Our govt gives away our jobs to this flunkies, no wonder were having a h*** of a time putting food on our table for our family to eat.

What d*** shame. America, WAKE UP!

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Review
#539193 Review #539193 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
I would like a full refund of last months service plan, a letter explaining the issue that caused this incompetence and their solution, and an improvement in their customer service.
Tags
  • activation
it has taken me a week and my phone is still not working. first no service, then they sent a new sim card and they could not associate it with my phone. they do not believe what customers say. The thing that fries me is that they waste hours and hours of the call...
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5 comments
Anonymous
#879150

Dear pissed off fellow Americans. Pretty sad when a phone " supposedly " cost's 400-800 smackaroonies.

plus 250 termination fees because of their lack of signal and customer service. In reality, cheap as the parts really are, their cost is equivalent to cost of a bowl of rice! Seriously! We bust our a**'s every day to pay our taxes.

Our govt gives away our jobs to this flunkies, no wonder were having a h*** of a time putting food on our table for our family to eat.

What d*** shame. America, WAKE UP!

View more comments
Review
#539059 Review #539059 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Poor customer service
Tags
  • straighttalk customer
2.3
Details
Straight Talk Wireless offers a great product for an even better price! Sadly, if you ever have a problem with your service or phone you might as well through it away, and/or cancel your service and start over again with new of whatever failed. Just like many on this...
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3 comments
MariaST
#876168

Hi 9a7c6a0! I am MariaST from Straight TalkWireless.

We're sorry for the trouble. For further assistance, please send us an email to ST.CorpResolutionTeam@straighttalk.com.

Please copy, paste your comments from the blog and include it in your email to us. Thank you.

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Review
#539021 Review #539021 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Make their corporate office aware and suggest they call and test their own frontline employees for ability and accuracy. Then re-educate or terminate those who do not meet the standards.
I have used Straight Talk for a few years now and love the service, but their customer service SUCKS. In the last thirty days I have had my data throttled before reaching the limit of 3g (which is a joke anyway), my data has been disconnected before reaching said...
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3 comments
MariaST
#876169

Hi 9a7cfd3! I am MariaST from Straight TalkWireless.

We're sorry for the trouble. For further assistance, please send us an email to ST.CorpResolutionTeam@straighttalk.com.

Please copy, paste your comments from the blog and include it in your email to us. Thank you.

View more comments
Review
#538974 Review #538974 is a subjective opinion of poster.
1.0
Details
I called to refill my service on 9-20-2014 gave my credit card number and purchased the $45.00 all you need plan. Turned my phone off than on and it said my phone was deactivated. I called the straight talk customer service number gave them my sim card and they said...
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4 comments
Anonymous
#964152

@AlexTrac -Thanks, i noticed at 3:00 AM i forgot to pay my bill the day before, could not reactivate my phone on their site because it said i needed to call support. Well their support is 8AM-12AM, so no one answered, but your chat link worked, i was able to chat with an agent and get my service reactivated. THANKS A BUNCH!

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Review
#538516 Review #538516 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Reason of review
Problem with delivery
Loss
$123
Preferred solution
Full refund
Tags
  • straight talk managers hotline
I've been with s.t for years and now have a and Byop and have terrible service then a few weeks ago I got a text from straight talk saying they was no longer carrying 774 area code and switched my number on me and now I have the worst service ever I seriously have no...
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1 comment
MariaST
#881224

Hi. I am Maria and I work with Straight Talk.

Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away. Include your name, contact number and your cell phone number or phone serial number.

Please copy and paste your comments from the blog and include it in your email or you can chat with us live @ http://bit.ly/16DrgbW. Thanks.

Review
#538302 Review #538302 is a subjective opinion of poster.

Straight Talk Wireless in Murfreesboro, Tennessee - Straight Talk is an awful company to deal with.

It took 4 days and 5 techs to decide what I tried to tell them, my phone was broke. Each call, each tech went over the same stuff every time. Even though they were suppose to write notes for next tech, no one checked, and if they asked me to take the battery out once it was 15 times. It's still under warranty and they will not send a replacement until I send my broke on (like I want to keep a broke phone). Now who knows how long it will take to get a phone. Every time I call "support" they just keep saying, sorry ma'am that is procedure.
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3 comments
AlexTrac
#875346

I was about to give up on my phone until I found this email address for Straight Talk and they actually fixed all my problems. Now, I am glad I decided to give it another try.

Send them your name, cell number and serial number. The email address is ST.CorpResolutionTeam@straighttalk.com or you can chat with them live @ http://bit.ly/16DrgbW.

They will help you.

MariaST
#874618

I am Maria and I work with Straight Talk. Please let me help you get this resolved.

Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away. Include your name, contact number and your cell phone number or phone serial number.

MariaST
#874582

Hi. I am Maria and I work with Straight Talk.

Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away. Include your name, contact number and your cell phone number or phone serial number.

Please copy and paste your comments from the blog and include it in your email or you can chat with us live @ http://bit.ly/16DrgbW. Thanks.

View more comments (2)
Review
#537862 Review #537862 is a subjective opinion of poster.
Service
Straight Talk Wireless Replacement
Reason of review
Poor customer service
Loss
$150
Preferred solution
Full refund
I had almost the same experience. Their website told me my current I phone would accept their plan.Went to WalMart and inquired again and they assured me it would work. Bought the kit to activate it and wouldn't work. Their customer service advised me they had no...
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3 comments
AlexTrac
#875363

I was about to give up on my phone until I found this email address for Straight Talk and they actually fixed all my problems. Now, I am glad I decided to give it another try.

Send them your name, cell number and serial number. The email address is ST.CorpResolutionTeam@straighttalk.com or you can chat with them live @ http://bit.ly/16DrgbW.

They will help you.

View more comments
Review
#537795 Review #537795 is a subjective opinion of poster.
Loss
$62