Anonymous
map-marker Syracuse, New York

*** poor customer service.

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I tried several times to connect with a human. All I wanted to do was change my plan.

I got nowhere. Now I don't want anything to do with straight talk

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1 comment
MariaST

Hi. This is Maria from Straight Talk Wireless.

We are deeply sorry for the trouble you encountered with changing your plan. This is never the way we want you or any of our customers to experience. As per our interest to serve you better, we are continuously working on improving our procedures, products, and overall services. To further assist you with your concern, please chat with us using this link https://***/support/contact.For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

Anonymous
map-marker Philadelphia, Pennsylvania

Trying to use points

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Was told I have 1 free month of service. Then try to redeem and only got 3 days!!. I could really use the free month as I have been recently layoff.
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User's recommendation: Don't believe their rewards

1 comment
MariaST

Hi. This is Maria from Straight Talk Wireless.

We are deeply sorry for the inconvenience you have gone through with our service. This is never the way we want you or any of our customers to experience. As per our interest to serve you better, we are continuously working on improving our procedures, products, and overall services.

To further assist you with your concern, please chat with us using this link https://***/support/contact.For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word POINTS to 611611.

Anonymous
map-marker Fort Madison, Iowa

Unhappy

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I had just paid my grandsons bill 3 days later he needed a new number and phone and I had to pay again

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User's recommendation: Think about it first

1 comment
MariaST

Hi. This is Maria from Straight Talk Wireless.

We are deeply sorry for the trouble you encountered with changing your plan. This is never the way we want you or any of our customers to experience. As per our interest to serve you better, we are continuously working on improving our procedures, products, and overall services. To further assist you with your concern, please chat with us using this link https://***/support/contact.For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

Aanuoluwa S

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Bad accessibilty and customer service

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I'm currently new in the country and purchased a bronze sim activation toolkit about a week ago, I have been struggling to simply activate it in order to receive a phone number. I have tried using the website which is barely helpful and constantly freezes and also takes forever to load.

I attempted speaking to an agent using a friend's phone but all to no avail. it is really frustrating at this point and I am utterly disappointed.

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Preferred solution: Deliver product or service ordered

User's recommendation: Use a different network provider

1 comment
MariaST

Hi, Aanuoluwa S. This is Maria from Straight Talk Wireless.

We really do apologize for the inconvenience you have encountered with our service. This is not the experience we want our customers to feel. Our main focus is to provide an excellent service to all our clients, and we know that there are things to improve. Focusing on our quality of Customer Service is our priority.

We will definitely take your comments very seriously and want to know more about your bad experiences, so we can focus on them and come to a solution. Give us a chance to redeem ourselves and help you out.

Please chat with us using this link https://***/support/contact.For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

Johnnie T Btt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My phone is not working

My phone will not make calls can you please fix this issue please I just bought this phone and shouldnt have any issues what do ever
View full review
Loss:
$100
Pros:
  • Is a nice phone company
Cons:
  • Just the issue with my phone

Preferred solution: My phone back working

1 comment
MariaST

Hi, Johnnie. This is Maria from Straight Talk Wireless.

We really do apologize for the inconvenience you have encountered with our service. This is not the experience we want our customers to feel.

To further assist you with your concern, please chat with us using this link https://***/support/contact.For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

Dennis R Wwr

My service has been non existent for over one week. Tried connecting to customer service without success. Dialing a number respond that Mobile Network not available. There is no response to my query.

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Original review Jan 10, 2023

I was not advised of the reason for the unavailable service, although my service plan is active and paid for..Should the service be disrupted for any reason, the customer be advised.

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Preferred solution: Tell me the reason for the Mobile Network being unavailable.

User's recommendation: If service should be disrupted for any reason, the customer should be advised. Queries should be responded to by customer service.

1 comment
MariaST

Hi. This is Maria from Straight Talk Wireless.

We really do apologize for the inconvenience you have encountered with our service. This is not the experience we want our customers to feel. Our main focus is to provide an excellent service to all our clients, and we know that there are things to improve. Focusing on our quality of Customer Service is our priority.

We will definitely take your comments very seriously and want to know more about your bad experiences, so we can focus on them and come to a solution. Give us a chance to redeem ourselves and help you out.

Please chat with us using this link https://***/support/contact.For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

Cathy T Lmh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Customer service is not good for anything. Rude and incompetent

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Bought a s card kit with service plan then bought phone. Both at Walmart.

Can't add minutes because straight talk says it wasn't scanned at the register. Walmart says it was scanned at the register and they won't scan it again so I'm told they will activate the service pin and to call back in 24 hours I called back in 24 hours and was told I had to email my receipt and service card picture to an email that doesn't exist. I called back and they hung up on me. I called back again and the person answered the phone lied and said they were a manager when it was obvious they weren't.

I ended up hanging out because I wasn't getting anywhere went back to Walmart. That didn't do any good so I bought a new service card. Came home tried to add that service pin and find out now my SIM card is disconnected. My mobile data says it's disconnected so call back and they tell me it's fixed and it'll be fine and it's still not.

I bought this phone 3 days ago and I have been trying to put minutes on it ever since. I bought two service cards and still can't get minutes because they have deactivated my SIM card, every time I call back I get lied to and giving false information like an email that doesn't exist. POP@***.com.

I'm just tired I've been lied to hung up on treated worse than any other companies ever treated me and all I want is to put the minutes that I paid for on the phone. It's impossible

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2 comments
Guest

first mistake was choosing that service, i believe its now verizon run network ( mvno) i would take the phone back and get a refund

MariaST

Hi. This is Maria from Straight Talk Wireless.

We really do apologize for the inconvenience you have encountered with our customer service. This is not the experience we want our customers to feel. Our main focus is to provide an excellent service to all our clients, and we know that there are things to improve. Focusing on our quality of Customer Service is our priority.

We will definitely take your comments very seriously and want to know more about your bad experiences, so we can focus on them and come to a solution. Give us a chance to redeem ourselves and help you out.

Please chat with us using this link https://***/support/contact.For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

View more comments (1)
Anonymous
map-marker Sanford, North Carolina

Cancel service

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I had to cancel service,my boyfriend passed away CryUnexpectedly.They were very understanding and was no issues.

View full review
1 comment
MariaST

This is Maria from Straight Talk Wireless. We really do apologize for the inconvenience you have encountered with our service.

This is not the experience we want our customers to feel. Our main focus is to provide an excellent service to all our clients, and we know that there are things to improve. Focusing on our quality of Customer Service is our priority. We will definitely take your comments very seriously and want to know more about your bad experiences, so we can focus on them and come to a solution.

Give us a chance to redeem ourselves and help you out.

Please chat with us using this link https://***/support/contact.For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

Demian Dul

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Madisonville, Kentucky

For a friend her phone is locked up and she can't get in her number is 270841****

I need help unlocking my phone I know my password before he changed it is their anyway you can help me
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1 comment
MariaST

Hi. This is Maria from Straight Talk Wireless.

We really do apologize for the inconvenience you have encountered with our service. This is not the experience we want our customers to feel.

To further assist you with your concern, please chat with us using this link https://***/support/contact.For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

Sravya Orv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Renton, Washington

Add a card to account.

I wanted to add a card to account I have on auto pay. I got messages like device doesn't qualify for this action.

The phone number wasn't recognized so I was asked for mei or whatever it is.

Just ridiculous to add a card to my account. You should have an easier way to do this action.

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User's recommendation: Don't change cards

1 comment
MariaST

Hi, Sravya Orv. This is Maria from Straight Talk Wireless.

We really do apologize for the inconvenience you have encountered with our service. This is not the experience we want our customers to feel.

To further assist you with your concern, please chat with us using this link https://***/support/contact.For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

Anonymous
map-marker Marysville, Ohio

My wife needs help with her phone right now. Her doctor is calling her at ten

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I'm tried talking to a recording just to get to the right department, and half the time it's not the right department.
View full review
1 comment
MariaST

Hi. This is Maria from Straight Talk Wireless.

We are deeply sorry for the inconvenience you have gone through with our service. This is never the way we want you or any of our customers to experience. As per our interest to serve you better, we are continuously working on improving our procedures, products, and overall services.

To further assist you with your concern, please chat with us using this link https://***/support/contact.For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

Katalin Nzi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Kalispell, Montana

Need phone unlocked to use another carrier Q Link

The person that I was talking to was uncooperative disrespectful and wouldn't let me speak to his supervisor he wasn't going by protocol and I have a cell phone that I bought at a cell phone repair place that I'm trying to get network unlocked and I don't have any information on who it used to belong to because I bought it from a cell phone repair place and I need to have it Network unlocked

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1 comment
MariaST

Hi. This is Maria from Straight Talk Wireless.

We really do apologize for the inconvenience you have encountered with our service. This is not the experience we want our customers to feel. Our main focus is to provide an excellent service to all our clients, and we know that there are things to improve. Focusing on our quality of Customer Service is our priority.

We will definitely take your comments very seriously and want to know more about your bad experiences, so we can focus on them and come to a solution. Give us a chance to redeem ourselves and help you out.

Please chat with us using this link https://***/support/contact.For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

Anonymous
map-marker Climax, Georgia

Complain

It took an hr to get the help we needed. No one knew what to do.

Weve had straight talk for Years. Very poor service now and need someone we can understand better.

We were a bundle of nerves once done with call. We are so aggravated with customer service.

How hard is it to keep the same number when you buy a new phone???

Please take heed to this complaint.

It is very nerve racking to have to repeat over and over the same info and wait and wait for help

We were almost ready to cancel our service and go ATT or Verizon.

Whats the problem here?? No help or not able to help customers??

We were pissed to say the least

View full review

User's recommendation: Not sure at this point.

1 comment
MariaST

Hi. This is Maria from Straight Talk Wireless.

We are deeply sorry for the trouble you encountered with changing your plan. This is never the way we want you or any of our customers to experience. As per our interest to serve you better, we are continuously working on improving our procedures, products, and overall services. To further assist you with your concern, please chat with us using this link https://***/support/contact.For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

Susan B Xva

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Holding my phone hostage

Straight Talk Wireless - Holding my phone hostage
Straight Talk Wireless - Holding my phone hostage - Image 2
Original review Nov 18, 2022
I purchased an iPhone 8 in March of 2020 for my daughter and used it for 2 years. She now has an iPhone 11 also with straight talk. Im trying to sell the iPhone 8 but it is locked (which it shouldnt be) and Im being told I never used it so I need to activate for two months. This is unacceptable! Ive had an account for over 7 years with 3-4 phones always active. I have proof of when I purchased.
View full review
Loss:
$170
Pros:
  • Price and service is pretty good
Cons:
  • Customer service is a joke

Preferred solution: My phone unlocked

1 comment
MariaST

Hi this is Maria from Straight Talk Wireless. Please accept our heartfelt apologies for any inconvenience this has caused you.

This is not how we want to serve you. Please understand that it was never our intention to cause you such anguish. We truly understand your frustration, and we have done our utmost to provide exceptional service over the years. Allow us the opportunity to make amends and assist you.

Please chat with us via this link https://***/support/contact, or call us at 1-877-430-2355.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

Lisa G Hfj

My phone is +180******** deactivated that’s why I want to know why it was deactivated cause it’s been paid for

My phone is +180******** and its been deactivated I want to know why because my phone is paid from my account that is taken out every month I dont know what happened my phone is +180******** not working

View full review
Loss:
$38
Pros:
  • Never had problems with straight talk before now

Preferred solution: My phone turned back on

1 comment
MariaST

Hi. This is Maria from Straight Talk Wireless.

We are deeply sorry for the inconvenience you have gone through with our service. This is never the way we want you or any of our customers to experience. As per our interest to serve you better, we are continuously working on improving our procedures, products, and overall services.

To further assist you with your concern, please chat with us using this link https://***/support/contact.For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word POINTS to 611611.

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