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Straight Talk Wireless in Johnson City, Tennessee - What didn't happen you mean!!!! Getting the run around no matter who they tell you to call!!!!

Tired of getting the run around by the reps and service people!!!! My Phone hasn't worked right in the whole month I've owned it and I purchased the 2 yr service plan, well that doesn't matter....no one wants to help, just passes you to someone else!!!! I don't understand how you can advertise something and not help your customers....Even the supervisors don't seem to know what they are talking about!!!! I have tried to get my issue resolved to no avail.... its been a week and still no help or answers! Being on the phone for hours is NOT good customer service!!!! Straight talk needs to get better at resolving there issues or advertise what you really offer!!!!
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3 comments
Anonymous
#797714

I don't even want to begin to tell you my experience but I'm going through it currently. How is Straight talk still in business??

MariaST
#796563

Hello, this is Maria from Straight Talk Wireless. We do apologize for the inconvenience this has caused you.

We can be of any help. Please send us an email at ST.CorpResolutionTeam@straighttalk.com or you can chat with us live @ http://bit.ly/16DrgbW.

Anonymous
#795071

worst customer service I've ever delt with in my life!! I would never recommend this company to anybody I don't even see how they are still in business with the way they screw their customers

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Review
#479311 Review #479311 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Loss
$600

Straight Talk Wireless in Chantilly, Virginia - Screwed By Straighttalk

I have only had my straighttalk phone for 2 weeks and I'm already having issues! I have a big error message on the screen covering all of my apps and no one can figure out how to fix it. I spent over an hour on the phone with 4 different people and they agreed to replace my phone. Fine, Ive done that before but, they want me to mail in my phone 1st and wait for a replacement! I even offered to pay a deposit so that I didn't have to go w/out a phone for 2 weeks and they wouldn't work with me at all! Thought I would save some $ but you really do get what you pay for! :(
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2 comments
Sussieqt
#794867

I've had straight talk for about six months now. I went into my phone to retrieve information from a voice mail message I saved about four weeks ago.

The only messages in my phone are from within the last week. I called straight talk to find out what happened to my messages. An hour later, and two people and two "supervisors" later, I still don't have an answer. I learned through my cousin who works for Verizon that when they say they will speak to a supervisor, they're actually not speaking to anyone.

They just put us on hold. Bottom line, you are right that you get what you pay for.

I guess I was expecting too much out of $45 a month. I'm going back to sprint and am willing to pay double.

MariaST
#796566
@Sussieqt

Hello Sussieqt. This is April from Straight Talk Wireless.

We are sorry for what you have gone through.

Allow us to check your account and address your issue. Please send us an email at ST.CorpResolutionTeam@straighttalk.com or chat with us live @ http://bit.ly/16DrgbW.

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Review
#478989 Review #478989 is a subjective opinion of poster.
Service
Straight Talk Wireless Replacement

Straight Talk Wireless in Tampa, Florida - Unable to download pictures or videos. straight talk tried to replace my phone with a phone that do not do half of what my phone does..

Straight talk is the worst phone service I have ever had. they never can solve any of my issues I'm having with my hone. none of this staff speaks good English.. The workers are rude. I hate i switches to rip off straight talk.. Will be leaving straight talk very soon.. I would advise anyone not to use the phone carrier straight talk they just want your money and don't care how your service is.. I see why Verizon is chosen over straight talk.. The worst decision of my life was switching to straight talk.. Verizon im coming home.. Can't beat Verizon they are very loyal to their customers.. Im super passed tf off..
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1 comment
MariaST
#796570

Hello, this is Maria with Straight Talk Wireless. I know you are frustrated and ready to leave our company.

If a change will be given to us, we will be glad to rectify your issue. Just send us an email at ST.CorpResolutionTeam@straighttalk.com or chat with us live @ http://bit.ly/16DrgbW.

Review
#478483 Review #478483 is a subjective opinion of poster.

Straight Talk Wireless in Jacksonville, Florida - Straight Talk is horrible- Don't do It

Had Straight Talk with AT&T for 2 weeks. NO Service and disconnected 2 times in one week, plus Customer Service is the worst ever- they hang up on you and you end up on hold an hour with someone that can barely speak English. They decided on their own I need new sim cards- they were working fine- but service was indeed spotty. The day I went back to Verizon, Straight Talk refused to port my number! They decided on their own to disconnect my number- then why were they sending me a new SIM card???? Worst service out there. STAY AWAY. Also they lie- they only have access to 25% of large carrier towers, so service is very spotty.
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1 comment
MariaST
#796572

Hello, I am Maria from Straight Talk Wireless. Let us check your account. Please send us an email at ST.CorpResolutionTeam@straighttalk.com or you can chat with us live @ http://bit.ly/16DrgbW.

Review
#477873 Review #477873 is a subjective opinion of poster.

Straight Talk Wireless in Burlington, New Jersey - Servie end date, No answer when calling

i activated my phone transferred my number, two days later then ended my service, today is 2/27/2014 and i am trying to call them and getting no answer. i am about to go sign a 2 year contract with someone just so i don't have to deal with these people anymore, i am on a check to check basis right now and don't have time to play around with this BS!!!!!!!! I get put on hold, we all know what it says then the whole line goes silent, i start a new job today and i need to keep in contact with people. I hate Straight Talk Nothing but problems.
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1 comment
MariaST
#796575

Hello, this is Maria from Straight Talk Wireless. So we can resolve your issue promptly, please send us an email at ST.CorpResolutionTeam@straighttalk.com or you can chat with us live @ http://bit.ly/16DrgbW.

Review
#477511 Review #477511 is a subjective opinion of poster.
Service
Straight Talk Wireless Service Transfer
Loss
$50
They don't know their products....Internet never works...C/S is very rude....never helpful. ...Straight Talk SUCKS! you may save money, yes indeed, but is not worth the headache! I wish I had stayed with Sprint. At least I knew my issues would be addressed. No more...
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1 comment
Anonymous
#795001

I will not buy this product!!!!

Review
#476722 Review #476722 is a subjective opinion of poster.
Bought a Smartphone in December phone stopped charging whenever it would charge the phone would get hot and the screen would freeze up and go black.Whenever I asked for a supervisor I was told that the person that I was speaking to was the supervisor.Finally after...
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1 comment
MariaST
#796580

Hello, this is Maria from Straight Talk Wireless. We are sorry for what you have gone through.

We understand your frustration over this matter. For us to better help you, please send us an email at ST.CorpResolutionTeam@straighttalk.com or you can chat with us live @ http://bit.ly/16DrgbW.

Review
#476688 Review #476688 is a subjective opinion of poster.
Service
Straight Talk Wireless Shipping Service

Straight Talk Wireless - Worst Company Ever!

I have had the worst experience I have ever had with this company. Service is ok, rarely see any more than 2 bars in the bay area and have to restart my phone every other day (Not the phone swapped phone while having this provider). The high speed till 2.5gb of use is absolute ***, at lest than 1.3 gb my account was reduced to lower than 2g speed (which it should be 2g not lower)! According to them, the estimated average is 1 mbps (for 2g) I was getting 0.04-0.08 mbps which is no where close to the 1 mbps. The customer service is horrible! My only solution with them was to cancel my service and go to another company. I originally contacted them about reducing my speed before it should be, which then kept going and I finally deiced to leave that be and just try to get that 1 mbps that I deserve. The solution for that was canceling my service the costumer support person I was talking to when I asked him to cancel my auto-pay did not even say anything to get me to stay telling me that the obviously don't care about there costumers and it was not just a costumer care person it was the a manager! which is the highest rank you can get to with out being on hold for 20-60 min or even longer. This is really sad that there support and care for the customers is not at all there. If you ever got frustrated with customer support after being on the phone with them for an hour? Times that by 10 because I was on the phone with them for over 4 hours with no solution to my problem! If you were thinking about getting this service at all I hope you are no longer thinking about it. If you are I wish you the best of luck.
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Review
#475387 Review #475387 is a subjective opinion of poster.

Straight Talk Wireless in Charlotte, North Carolina - Rude Customer Service Representative

I had to speak with exactly 9 people before getting a resolution to my problem. They were all nice. The 9th representative gave me a direct number, pin code, and 2 months free. However, the 10th representative was horrible, stating that there was no information on the computer, and "we will not be honoring the 2 free months," with much accented arrogance. I called back and the 11th representative listen patiently while she "read my information on the computer" and confirmed everything I said. She then granted the 2 months. Customer Service needs to monitor conversations and conduct regular training if they would like offshoring to continue successfully.
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Review
#475289 Review #475289 is a subjective opinion of poster.

Straight Talk Wireless - Horrible customer service

My phone has become almost unusable. I called customer service and git nothing but a run around. Do not buy the extended service plan. The aggravation is not worth it. I rather pay more money and get good service than deal with them anymore. Goodbye straight talk. Hello to anyone else but. And now more aggravation just trying to submit this review. If I don't want to write 100 words what difference foes it make. Everything about your service is awful. But the tip of the iceberg is expecting me to be without a phone for 10 days. I am quite sure that you won't even send out the correct replacement.
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Review
#475227 Review #475227 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan