Straight Talk Wireless
Reviews and Complaints
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450K CLAIMED LOSSES
2.1K TOTAL REVIEWS
400K PAGE VIEWS
12 ISSUES RESOLVED
I purchased a new phone and ported my number for Tracfrone to Straight Talk. After 12 hours my old phone had already quit working and the Straight talk phone was not working. I called customer service and spent 2 1/2 hours on the phone with them on Monday. Most of...
Washington, District Of Columbia
Straight Talk Customer Service Nightmare
I've been a customer for around 9 months. When the Nokia E71 was introduced to Straight Talk a few weeks ago, I thought it would be nice to have one. Now, I wish I never bothered. It all started with me porting my number from the LG220 to the E71. Since the E71 requires the $45 unlimited plan and I was currently on the $30 plan, the representatives couldn't figure out how to switch me over. After being transferred 2 times, the third person I spoke with figured it out, and so my adventure began. Total phone time: 1.25 hours To my surprise, my old phone started working about 24 hours later (I was told it could be up to 72 hours). I switched on my E71 and started fiddling around. The first thing I noticed was that the internet didn't work. I kept getting a data packet error. This was affecting any application that needed data. So it was back to the hellhole that they call customer service. The first call I made went to a woman, who clearly had no idea- turn your phone off, turn it back on, rinse, and repeat. She finally gave up and told me to call Nokia. Total phone time: .50 hours I called Nokia and right off the bat knew that it was a waste of time. The gentleman ran me through a few trouble shooting tips, but told me only my service provider could fix it- it wasn't a phone problem. He wished me luck. Unfortunately, my luck had run out. Total phone time: .25 hours So I called ST back and got someone new. Same drill – turn phone off, turn it back on, take the battery out, put me on hold "for 3 minutes". Of course this didn't work, so I was transferred to someone else. This new gentleman really wanted to help me. He must have put me on hold 20 separate times. And what do you know after over 3 hours he got it to start receiving data. I felt like I had been beaten up, but I thanked him and thought that was that. Total phone time: 3.25 hours That next morning, I woke up to find that my data no longer worked. I was at my wits end, but hesitantly called them again as what else was I going to do. After another attempted battery removal session (I refused this time), they told me to take it back and get another. Total phone time: .5 hours So off I went to walmart to by another E71. I put the money upfront and was going to carry two phones around until my new one worked (the old one could still make and receive calls). So after calling back for the 5th time, I told customer service what I wanted to do. At first I was told that my phone plan had expired. Could that be right? I had just paid them $75 dollars in the last 10 days for phone plans, how could it be expired. She looked at it for a while and "figured it out", but of course she couldn't help me switch phones. She would need to transfer me for that. The next girl I spoke with tried but couldn't help me either, so I had to go to "tier 2" support. Tier 2 was very friendly as I told him I wanted to transfer my number from one E71 to the other. After about 10 minutes everything was complete. He told me to wait an hour and then turn on my new phone. Total phone time: 1.25 hours I turned on my new E71 and low and behold, it worked. At this point, I no longer needed my other phone, so I took it back to Walmart. Well about 3 hours later after I hadn't received any calls, I had a feeling something was wrong. I borrowed a phone from a friend and called my phone – It didn't ring. What? Not again. So it was back to calling ST. The girl I spoke with assured me that the phone worked. She tried to call me and it didn't ring. She didn't know what was wrong- so her advice (don't hold your breath) - turn it off and turn it back on. At this point, all I could do was laugh. It was an angry laugh, but a laugh nonetheless. She told me that she would make some adjustments in the system and to cut my phone on in 15 minutes and call back if it didn't work. Was this just her way of getting rid of the problem? Probably. Total phone time: .75 hours Deep down, I knew what she was doing, but I agreed, knowing that if I had to call back I wouldn't take no for an answer. After 15 minutes, I cut the phone on and what do you know, it still didn't ring. I did a little investigating on my own. Called the cell phone that I had borrowed and it rang. Only problem was that the number on the caller ID wasn't mine. Oh no! The new phone number had an area code in Mississippi (601). I lived in South Carolina. Huge problem - I use my phone for work, and everyone I call on has the number. I cannot have a different number, especially one in Mississippi. I call back – this time not laughing angry, but angry angry. The first guy (Ernesto) I get keeps telling me how sorry he is. As I ask to speak with a manager 20 times, he tells me he can help me 20 times. We go back and forth and my anger grows. I end up letting him help me. At first he tells me I can't get my number back- that I shouldn't have taken my old phone back before my new one started working. I tell him how wrong he is and he acts like he doesn't hear me. After a back and forth that lasted for hours, as I keep telling him I'm not getting off the phone until I get my old number back, I don't care how they do it, I get transferred to a manager. Her name is Christine. She does tell me she can get my number back, but tells me it is going to be a week as they have to get a new SIM card and Fed Ex it through the corporate office. I tell her this is unacceptable as I need it sooner. Christine won't budge. No sympathy, no nothing. I ask for the corporate number and she begrudgingly gives it to me. As we hang up, she says she will try to speed up the process, but can't guarantee anything. Corporate office – closed for the day I send an email to corporate that has yet to receive a response. Total phone time: 3.25 hours The next evening I call the corporate office and ask them to look into things. The woman (Benjielyn), after looking at my account, tells me "I don't see any cases opened on your account, how can I help you". At this point, I'm glad their office isn't in South Carolina, because I don't know what I'd do. I tell her to get Christine on the phone right now. She says she can't. I ask her why and she replies "We have a lot of managers named Christine and I don't know which one it is". We argue for a little bit over the ridiculousness of her statement as she keeps telling me I should've gotten Christine's extension. Now it's her turn to help me. I ask to speak to a manager, but no one will come to the phone. So she takes down my information and gives me a case number. As I'm hanging up, I ask for her extension – "oh, I don't have one". Once again, I'm speechless. Someone in the corporate office calls me right back. Monica, who seems helpful and intelligent, is now on my case. She will give me a call the next morning. I still am angry, but relieved that this may get resolved. Total phone time: .75 hours The next morning comes and goes with no calls. I decide after lunch to call her instead. First you have to get through corporate customer service, which is no easy task. After that you have the pleasure of going straight to her voice mailbox. How is she supposed to answer if it never rings? After my forth attempt and second message, she calls me back. "I keep getting an error when we try and port your number. My supervisor is looking into this. I get off work in one hour and I'm off Saturday and Sunday so first thing Monday we'll get back on this." NOOOOOOO!!! I can't take it anymore. I plead with Monica to help me. She says she'll call me back in twenty minutes. One hour goes by and my phone rings (is a ST employee actually working late?). It's Monica and she's got some (good?) news. My current number is getting cut off and they are overnighting me a SIM card with my old number. So that's where we are now. I guess that's ok except I'm sitting here without a working phone. Who knows what tomorrow will bring. Fingers crossed. Total phone time .25 hours TOTAL phone time all days – 12 HOURS Follow up to this: Got my SIM card Sat morning. Called ST and they couldn't get it to work. The guy told me they would fed ex me another one on Monday. Of course this wasn't acceptable. We argued and he told me I could buy a third phone and they would activate that with my old number. So off to Wal-Mart for my third phone. Called ST- first girl said we can't do that please hold for a manager. Manager answered and acted like he couldn't hear me. I called back, after another 30 minutes; the guy got my new phone working with my old number. Hurray! Now to set it up. Well what do you know the data doesn't work. Most people would give up at this point, but I'm too deep into this now. I call back and tell them it has to be something with my old number. After the old standby of turning it off and back on twice, he tweaks something in my account and fixes my data problem. It's now Wednesday and I haven't had any problems since. Fingers crossed. The most frustrating thing about ST customer service is when you call in the person you talk with has no idea what anyone else has told you, or what problems you're having. You have to start each call explaining what's going on and then have the person on the other end stutter, put you on hold, and then ask you questions that you've answered many times before. I guess you get what you pay for. For ST to offer low prices, they have to cut corners somewhere, and that somewhere is Customer Service.
I have a straight talk phone. The phone works fine but the company charged my account twice in the same month Sept 16, and then the 23 for $49.64. They have no one who can speak clear English and they transfer you from representative to representative to help you with...
Straight talk is telling me i have to pay a lot of money to reuse my phone.
On 7/15 I called straight talk to buy more minutes and did get the minutes I paid for and did not get any more then that. On that same day straight talk charged our card 4 times more then what we told them too. Which was 34.13 four times. My husband reported it to his bank as fraud and the bank was able to get all of his money back. On 9/28 straight talk turned my prepaided cell phone off. I call them and found out that to get my phone turned back on I have to pay 136.52.The same amount that they took from us with out asking. They tell me that it covers the minutes that I used in July and aug. I tried to tell them that I never did get any more minutes then a 1000 that I did pay for. But they don't believe me. I tried calling the head people but no one will help me. I do not owe them 136.52 and did not get any more minutes then what I paid for. I need them to take that 136.52 off of my account so I can get my phone turned back on.
Livingston, New Jersey
Straight Talk Wireless Phone Service
Straight Talk phone company will cut you off
Straight Talk phone company (in wal-mart)will cut you off!!! My renew date is the 18th (they even send text telling me to renew on the 18th)then on the 17th they cut me off (still had over 250 min left)!!!! I have used them for four mouths and this is the second time they have ripped me off of days and minutes!! Fifty percent of the time!!!!!! I highly recommend you do not use straight talk as your cell company!!!!They will steal minutes and days from you if you do business with them, this is over and above the fact that they all round it off in their favor 100% of the time!!!! BEWARE they will steal from you!!!!!!
Straight Talk Wireless Phone Service
Straight Talk Lied!
On March 27, 2010 I paid $270.00 for to phones & 2 $45 cards. I loaded min on xxx.xxx.1298 via the phone. I loaded min on xxx.xxx.1277 via the help of customer service the same day. On April 25th I loaded min on -1298 via c/s. On April 25th I ATTEMPTED to load min on -1277 but was told by automated message that my phone did not exist with Straight Talk. That was my first time regretting I bought the phone. So I tried again on 4/26 which still wouldn't let me load the min. So by now my phone has been cut off and I went on to speak to c/s. The first PERSON I spoke to made it sound as if it were my fault the min wouldn't load, "YOU HAVE TO LOAD THE MIN THE DAY BEFORE YOUR MIN END". Your first mistake was to talk down to me! Your second mistake was telling me that every month I was going to loose a day of "PAID" service because I have to load the day before my min expire every month. 4 days of BS went on with Straight Talk. I went through 15 to 17 people, was told 2 times I would have to wait 24-48 hrs for my phone to be reset. I was given DAVID's 800.876.5753 ID#53155 name through a friend and finely found resolution to the whole fiasco. It was a "FLAW IN THEIR SYSTEM THAT KEPT MY PHONE FROM WORKING RIGHT". What do you know, I couldn't get a hold of David on the 28th of May to confirm my "FREE" min not really free after the b/s I went through would be added. This will be posted on "COMPLAINTS.COM" and any where I can find to post it. I know you have new people signing up every day and you really wont miss my business but everyone I talk to will know/be warned about STRAIGHT TALK! -- Jeff & Wanda
Greensboro, North Carolina
Straight Talk is the worst cell phone company in history. Go ahead and buy a real cell phone plan - the money you think you are saving isn't worth the hassle of dealing with this company. You will be glad you spent money on something reliable rather than this...
Straight Talk Wireless Cell Phone Activation
Discontinued phone service without activating the next
Me and Straight Talk/NET 10 and why I cannot call.... On Monday, March 15, I went to Wal-Mart and purchased the ST phone, a LG290C for $79.99. While at Wal-Mart I also purchased a ST service card, one that would give me unlimited phone service for 45.00. I returned home and tried, using the prompts on the phone, to activate it. After about 10 minutes of being on hold and/or responding to computer generated questions, I received a recorded message that "due to unusually heavy call volume" there would be an additional 10 minute wait before a customer service rep will become available. I hung up with the intention of activating the phone by internet. Little did I know that my problems were about to escalate. At the Straight Talk web site I completed all the required forms prior to activating a new phone, including the radio button that I wanted to import an existing phone number from another carrier. After providing all the requested information and following all the prompts, the last entry started, but did not complete. I waited and waited, for what seemed like 30 minutes; it was probably 15. Eventually I restarted the process at the beginning including using a different browser. Once again, when I got to the very last step, I waited patiently and nothing happened. I tried a third time, this time after shutting off and restarting the computer. Instead of waiting for the last entry to be accepted, I took the dog for a walk. I returned to the same problem. Once again, I shut off the computer, restarted it, returned to the Straight talk web site and started all over. This time there was a different result: as, at the Straight Talk web site, there was a message that the site is closed for maintenance along with an apology for any inconvenience that it may have caused. I wish that I had received this message earlier which would have saved me well over an hour of my time. Armed with the knowledge that their web site was not operational I waited a few hours before trying again, each of my subsequent attempts were without success. Eventually the Straight Talk web site was up and running. (Unfortunately, and I did not realize it at the time, the web site was reactivated after all their Customer Service Reps had gone home for the day.) Again, I followed all the prompts, including the radio button entitled, import an existing number from another carrier. When finished, ST assigned another number to my phone. This is not what I wanted or requested. I called the customer service number which was answered by an outgoing recorded message which said that if you desire to speak with a Customer rep to call back tomorrow as we are now closed. I did. Next I called Straight Talk customer service the morning of Tuesday, March 16. The first rep I spoke with was a heavily accented lady. I only mention the accent as she was very difficult to understand. She repeatedly put me on hold saying that she had to "talk to her supervisor." At the time I believed the Supervisor statement but I no longer do as there were too many of them and the next ST Customer Service Rep said the same thing when he placed me on many and frequent holds. I believe that "going to speak with a supervisor" is euphemism for taking time to look up the answer in some kind of manual. After about 45 minutes, during which she kept asking the same, non specific questions she said that she was going to transfer me to someone who was going to complete the process. I found this statement to be somewhat peculiar as, during the 45 minutes that she had me on the line, she never asked what carrier I wanted to import the number from (AT&T); the number itself, my account number with AT&T, or the password associated my account with AT&T. Next, I was transferred to a man who began the conversation by asking for the serial number on my phone. I responded by saying that I had just provided this information to the lady who transferred me to him. He informed me that she did not transfer any information and that we had to start from the beginning. I asked "what was the point of her asking me all those questions, repeatedly for 45 minutes?" By this time my frustration level had increased although I complied and began the process anew. After about 30 minutes, which included several breaks prefaced with "is it OK if I put you on hold for up to three minutes while I speak with my supervisor?"I was informed that both the AT&T phone and the Straight Talk phone would be disconnected for a period of anywhere from 2 hours to 7 days. At this point I felt that I had no other choice other than to say "yes." That was about 11:20 AM. It is now 11:35 PM and I still do not have phone service of any kind. Tonight, about 7PM, I attempted to activate my NET10 phone. Little did I know that another disaster was awaiting me. At the NET10 web site I also tried activating the phone several times without success, each time getting to the last step and having their web site refuse to go to the next step. Does this sound familiar? At this point in time I was willing to forfeit the 300 free minutes that were supposed to come with the NET10 phone because I desperately wanted phone service, any phone service. Not only could I not activate the 300 free included minutes but I also was unable to purchase and activate additional minutes. After about 45 minutes of repeated frustration I decided to return to my local Wal-Mart with the three phones in hand and seek their help. Upon arrival it seemed that everyone working in the phone department was gone on a break, etc. Eventually I located and contacted the store manager who, on the loudspeaker system, asked for personnel to report to the phone department. A lady did. I told her my story, she volunteered that what Straight Talk did was both *** and unnecessary as, to the best of her knowledge; they do not have to disconnect the AT&T phone until shortly before they activate the Straight Talk phone. I asked her if she could import my contacts from my AT&T phone to my Straight Talk phone, she said it couldn't be done by her or anyone else. Next, I asked her if she could get my Motorola Bluetooth earpiece to work with the LG Straight Talk phone, she responded by saying that could only be done after the phone is activated. Next I told her of my having a NET10 phone as a backup plan and the problems I had encountered with NET10; that their internet message said that I needed to call from a telephone, but due to ST disconnecting all my phones that I did not have a phone that worked. She volunteered to call NET10 for me. She called and received an automated system; she responded to all the questions appropriately, she then received a message that my sim card was not valid. She verified the validity of the sim card and started over. During this time she informed me that her shift ended at 9PM and that she was going home. Despite her obvious expertise in activating phones eventually she gave up. Next she informed me that I, or someone in my behalf, must call the NET10 customer service when there are live persons working there. Upon inquiry she revealed that she did not know what hours NET 10 had humans working as customer service reps. I returned home, nothing accomplished and I am still without telephone service. It is now 11:40 PM. I want phone service restored
Los Angeles, California
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