ST shut off my data, then tricked me into another billing period

A few days before my billing period ended, ST shut off my data. I call in and they say i violated their terms of agreement, and forwarded me to that department. That "department" is a recorded message that explains some of the limits on their unlimited service. So, I call back and ask them if and when i will get the service back. They say wait a few days. And since the billing period is coming up, for sure it will work again after that. So i wait until a few days after billing period date, still doesn't work. Call back. "Oh give it a few more days". Finally i buy a Net10 sim and transfer my phone number. Then I call Straight Talk to get this last billing period money back. No way says the first person. I ask for the supervisor, she tells some story about there isn't any, finally i get her to get a supervisor. Supervisor says OK, but why do i want to cancel already? She is looking at my new Net10 account, and was about to cancel the Net10. So, FYI, Straight Talk phone support is the exact same people as Net10 phone support. Anyway, when she realizes i want my Straight Talk money back, she says she can't do that. So i ask for HER boss. The next manager claims he is the top of the chain, but can't do it. I accuse them of fraud, then lying, and he holds his ground. The funny part is when he told me it is MY fault because i used too much data on their unlimited service. Yes, he actually said that! So i kept trying to keep the fault on his end by pointing out how they tricked me into waiting for another billing period by telling me to wait a few more days, and also that it will work after the next billing. After 20 minutes, i ask him again if he really wants me to call my credit card company to reverse the charges, and he says fine if that is what i want to do, and we hang up. However, now that i realize they are THE SAME COMPANY, i don't want to tick them off and risk them shutting off my Net10 service now too. I read people claiming you can use up to 1.5GB per month. I have an app that measures how much I use, and my last 3 months before they shut me off were 350MB, 420MB, and then 650MB. Apparently, in some cases, 650MB is "too much data". They are fraudulent liars. When the service worked, it was great. But when they randomly decided to shut me off WITH NO WARNING WHATSOEVER, then they became a horrible company. And i suppose they don't care, because they apparently were trying to get rid of me anyway. They just wanted to get one more billing period out of me. And the top manager was trained in the art of deception and blame VERY well. I tried to tap into some human sympathy, but it was nowhere to be found.
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ID
#418576 Review #418576 is a subjective opinion of poster.
Location
Minneapolis, Minnesota
Product
Straight Talk Wireless Sim Card
Loss
$49

Straight Talk Unlimited Data LIE!!!

Well I have finally had enough with Straight Talk service and Customer service!!! I have had the service since December…everything was great up until last month. About a week into my new month, my data services were turned off! No notice, no nothing. There is no where to look at your account to see the amount of data you use, and I know for a fact I don’t use much. They send me notices when billing my card…why not let me actually see how much data I actually use, or send me a text when you feel I’ve used too much? I’ve used this data calculator http://www.att.com/att/datacalculator/index.html#fbid=6WwEc6Vdetg at the very highest usage I could ever possible consume monthly and came in at .14mb…not even ¼ of 1MB. I have a computer at both work and home and wireless set up at both…and used wireless a majority of the time. I do NOT stream or download music or movies, nor do I tether…so why was I cut off? I seriously feel like they have my account confused with someone else’s!!! I have no idea!!! I did go on vacation for 3 days last month, and did use my phone for a majority of things…but I cannot see how a higher than normal use 1 week out of 6 months should restrict my plan. I have used my phone to check email, facebook and sometimes the internet. I’ve sent pictures from my phone to my email because I could not get my phone to sync with my computer, and also sent pictures straight to facebook….that’s it!!! And it’s not much at all. Anyways, when I called Customer Service, first of all you cannot understand them they are in India I believe, and second they act like they are going to help you only to send you to a voice recording of rules and regulations that hangs up on you when done! I’ve called several different times, and through frustration just asked when my service would be back on. I was told once my new month started which was June 4th…I still have no data service, and this is June 13th. They wasted absolutely no time taking my money from my account. If you email them, they tell you to call…if you call they send you to the recording…it’s a vicious cycle. I can still text and talk…and access internet while in my wireless environments, but no picture text, no 3/4G when out of my wireless area, etc. I found this email on a complaints page ST.CorpResolutionTeam@***.com and have contacted it as well and have heard nothing. This has been so frustrating and with no one to actually contact and find out when my data service will be back on and what I actually did to get cutoff in the first place. Anyways, I’m over a month without data service on an account that is paid in full every month on time… This is totally frustrating and I wanted to get the word out so someone else doesn’t get sucked into this! I’m a very loyal customer….pay on time and will stay with you for years if you do what you say…data from this company is NOT unlimited, their customer service is the worst I have ever dealt with….BUYER BEWARE!!! BTW, I’m unfortunately having to find another cell service…I’d like one that truly offers unlimited services, or at the least lets you see your usage, and honors them, if you know of one please let me know…Thanks!
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ID
#418404 Review #418404 is a subjective opinion of poster.
Location
Buies Creek, North Carolina
Service
Straight Talk Wireless Phone Plan
Loss
$90
New Reviewer

Worst company i have ever delt with.

Straight Talk Wireless - Worst company i have ever delt with.
Update by user Jul 05, 2013

Just a lttle up date....

I chose to keep the phone after I got it because I needed a phone. Well let me tell you guys this....

the phone does what it wants when it wants. One day I picked it up to use it and everything was in SPANISH...after 8 hrs. of pushing buttons it went back to ENGLISH...W.T.F.

Then I went to WALMART to get a cover for it and I was told by a sales person and I quote " they dont make covers for this phone because it is a TEST phone and it probably wont be working in 3 months " WOW, again W.T.F......

I am over the whole thing and I have gotten another phone with another company and WOW what a difference...a real phone that WORKS consistently.

If you deal with these people after reading my post then you are *** and you get what you deserve.......peace.....

Original review posted by user Jun 13, 2013
I ordered a phone on 6-11-13 online and paid $4.99 s.h. for 3 day delivery because overnight delivery was$14.99. After i completed my $129.94 order and i printed my receipt i saw they offered FREE overnight s.h. with orders over $30.00. I called them right back and was promptly told in so many words that they could not do anything about it. I was curious so i checked my bank account and they had already took the money out.This all happened in 10 minuets. I felt ripped off so called back and wanted to cancel the order and asked for my money back. After 3 hrs. and 9 different non English speaking so called managers later, each one with a different excuse i was told sorry but the order has shipped and it i would have to wait to get the phone then send it back and then my money would be returned back to me in 30 days. I said that was unacceptable and they basically said tough there was nothing i could do about it. It is now 6-12-13 and I just got off the phone again, another 1 hr., and was hung up on 3 different times when i said i could not understand them and could i PLEASE talk to an English speaking manager.I have NEVER been so patronized in my life and i am going to make it my mission to bury this so called company. I have contacted my bank and they are going to do a full investigation and i have reported them to the B.B.B. and i will post this every day until they are shut down or fined or until i get my money back and i am satisfied. I know there is no such thing as customer satisfaction anymore because most companies i deal with now could care less if i am satisfied customer or not and i have accepted that but I WILL NOT LET SOME *** COMPANY LIKE STRAIGHT TALK STEAL MY HONEST, HARD EARNED MONEY WEATHER IT IS A PENNY OR $129.94. I WILL SPEND $$$$$$$ TO MAKE SURE THEY DO NOT RIP ANYMORE HONEST PEOPLE OFF.......By the way, straight talk wireless is the umbrella company for Net 10 and Trac Phone as well so beware of these providers as well.
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4 comments
#1513949

I know this is an old Post. You should've seriously left off the last couple of sentences.

Do you think your opinion is gold? There are way more people out there with pleasant experiences with ST.

Who are you to be calling anyone ***** for using ST? You had my attention until that point...peace!

#1101463

Haha!!! Yes, because the omnipotent retailer will certainly cower to the internet demands made by some silly looking enraged old people who are butthurt their cheap merchandise operates like...cheap merchandise. LMFAO!!!

#867929

Oh yes, I found they were one big company after having a problem /w tracfone I went out and got a straight talk phone. That is when I realized I was dooped not once but now twice...LOL You are right they could care less if you are satisfied in the end or not.

And they think they can push us around, hahaha *** BABY! We fight back!

#1107603
@PissedConsumer867929

Keep fighting....lol

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Featured
ID
#418100 Review #418100 is a subjective opinion of poster.
Location
Dover, Delaware
Service
Straight Talk Wireless Customer Care
Loss
$130
New Reviewer

Refund

I bought a cell phone from Straight Talk wireless and when I recieved my phone it did not work in my area as they said it would. So I called them to see if they could exchange the phone and they told me that they could trade it for a lower grade phone. So I told them I would return the phone and I would be refunded after 24 to 48 hours after they recieved the phone. I returned the phone and was told at first that they had not recieved the phone. So after being transfered about three different times, I finely talked to someone that was able to fine my return. Then I was told by this person that I would get my refund within 24 to 48 hour, so I went and bought another phone. Now I am beinging told that it would be 30 days. So now this company not only has the phone but they have my money. Everyday that I have talked to this company I have been given the run around and I have been lied to. All I want is my money.
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1 comment
#707434

Just had the same issue. I received a sim card and a month of airtime and it did not get reception in the middle of Little Rock or at my home.

Which on both Tmobile and Straight talk coverage maps shows coverage. I called and after 3 hours total had a lady tell me that the refund will be processed in 24-48 hours and I did not receive that refund. I talk to the "top" manager and he said that she misinformed me and they dont give refunds. This is not over.

I am going to keep calling and contact the FCC, BBB and whoever else that can stop this. I dont beleive that you should be able to sell something that does not work. Last time I checked, when something does not work you take it back and get a refund or exchange it. That is called honesty and good business.

Do Not Do not try these Bozos. They are ripping people off. Trac phone, Straight talk, and net10 are all the same bad company. Stay away.

Stick with a reputable company who I appreciate for putting me back on the plan I had. AT&T. They have a prepaid plan that was only $20 more per month and it works!! Everywhere!!!

And you get educated customer service people who don't read from a screen and understand they are in customer relations not only service.

These guys are part of Walmart and I have completely stopped doing business with them as well. Save your self from falling into a trap with a BAD COMPANY!!

ID
#417899 Review #417899 is a subjective opinion of poster.
Location
Greenville, South Carolina
Service
Straight Talk Wireless Phone Service
Loss
$53

Straight talk smart phones really

my name is Jeffrey, and I purchased a phone called today so I could get a new battery, as the phone wont stay charged upon calling they want me to send my phone in so they can send me a new one don't think so you send me new one then ill send my old one in, asked are you gonna replace the minutes I lose while you have the old phone no they said to all consumers DONT BY STRAIGHT TALK FROM WALMART THEY SUCK, im disappointed in there customer service, the general overall service they offer isn't service, its a hassle, frustrating, by the time I was off the phone I was ready to explode
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1 comment
#663838

I have a complaint filed with the BBB in florida...i suggest you do the same. No resolution has come about, but at least they are getting some of the irritation that I have dealt with for over a month.

A defective phone, defective customer service, defective company, defective business practices, defective management and defective customer satisfaction.

Don't waste your money with this switch and bait, lying, stealing, unethical company. I am also in contact with the FCC...I don't really expect my money to be returned and I have since changed providers, but I will continue to follow up on this while hoping that this will be a pain in their smartphone for a change!!!!!

ID
#417732 Review #417732 is a subjective opinion of poster.
Location
Danville, Illinois
Service
Straight Talk Wireless Phone Service
Loss
$199

Lowest price = poor quality, foreign cust service reps, and wasted money

I purchased a Samsung touchscreen phone from the Walmart website. After picking it up, I activated it. Shortly after activation, the screen was flickering. Then error messages started popping up. Eventually, it stopped turning on. I called Walmart's customer service (who for the record, spoke fluent English and were very helpful) and they directed me to StraightTalk's customer service because it was a manufacturing issue. So after an eternity trying to overcome the language barrier and translate my name and address, we reached a resolution, sort of. I mailed my phone in, and waited two weeks for my new one to arrive. Yes, my minutes ticked away while I had NO PHONE. What a deal. When the new phone arrived, I activated it, and about 2 weeks later, started having technical issues. I deemed the issues to be minor and something I could tolerate because, frankly, I did not want to wait another two weeks for a phone. The problems seemed to be minimal if I turned my phone off and back on every couple of days. Now, three months later, I am having problems of a different sort. I added my minutes on June 2. Today is the 11th, by the way. For the past nine days, I have been receiving error messages randomly. They instruct me to contact customer service to complete my transaction. However, these are happening when no transaction is taking place. No text, no call. A few days ago I started recieving voice mails, without missing any calls. Keep in mind I had full reception bars at this time. Friends started telling me that when they call, they get an error message stating that my number is not active. After repeatedly calling me, the caller will get through. So again I called customer service. It took six calls to get through to a person. They tell me I need to enter a code into my phone to program it, thus fixing the problem. I tell them I am calling from my phone. The customer service representative that I talked with told me I needed to call back from a different phone. I told her that she coule give me the instructions and I would write it down. This is my only phone and I cannot call back from another unless it is a payphone. She refused and said the problem would be fixed when I call from another phone. So now I have to wait until I have a friend around who will let me use their phone to fix my *** one. The least they could have done is offered to extend my service end date or add minutes for all of the ones I wasted dealing with this. I am switching to a company with a 2 year contract and never looking back. I am sick of the problems.
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1 comment
#878147

I am Maria and I work with Straight Talk. Please let me help you get this resolved.

Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away. Include your name, contact number and your cell phone number or phone serial number.

ID
#417514 Review #417514 is a subjective opinion of poster.
Location
Marquette, Michigan
Loss
$90
New Reviewer

STRAIGHT TALK _DO NOT USE THEM!!!!

I certainly hope that people will read this and take note of the terrible service straight talk and tracfone and all their customer service reps! I have had enough! plz do not use straight talk! I am sick of the reps arguing and not fixing my problem. just transfered from one rep to another! joke!!!!! Im so frustrated with straight talk abd i hope walmart will find an alternative service to service the consumer! Im also amazed at how many complaints are avail while looking for a cust. service number. I will continue to post on all social medias about straight talk/tracfone services. stacy vanshoubrouek
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1 comment
#673969

I agree with most of these posts. I spent $180 on a Walmart Straight Talk phone that did not last 1 year.

Long story short. I sent my phone back, have not yet recieved another but my auto deduct for minutes is promptly charged. I was on the phone for approx 90 minutes (on my dime) with people whom I could not understand to rectify this and I was transferred 5 times, sent to other companies within this Straight Talk Help Desk, spoke to 2 managers, one which I was disconnected from. During this 90 minutes I was disconnected 3 times, to the point where I asked them not to transfer me.

I cannot begin to express my frustration. I am easy going. I recommended this affordable plan to friends with much regret.

PLEASE DO NOT USE THIS CO. IT IS NOT WORTH THE SAVINGS.

ID
#417340 Review #417340 is a subjective opinion of poster.
Location
Nacogdoches, Texas
Loss
$500
New Reviewer

They dont honor the insurance on phones

I paid for the insurance on my phone and they still snt me a used phone and a charger that doesnt work, called them up and they were rude discourteous and hung up on me.when i called back they used racial slurs and then turned off my service,So i keep calling back, finally get a manager, she is actually civil!for a second anyway. What sounds like a party in the background, and then she tells me that im screwed, so i ask to speak to her boss, she says she doesnt have one.So now im contacting an attorney.
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ID
#417325 Review #417325 is a subjective opinion of poster.
Location
Emmett, Idaho
Loss
$1700
New Reviewer

They turned off Mobile Web Access

Had great service for about 3 months. Then my Mobile Web Access was turned off without warning. Called customer No Service and spoke to someone I could hardly understand. Sent me to a recording about too much data usage on an Unlimited Plan. What unlimited plan? Could notmspeakmto anyone who could tell me how to have my data plan reinstated. It's a real scam. I'm going to switch to T-Mobile. I just called them, great customer service guy was very helpful. SIM card was .99 cents, plan $30 a month for 100 minutes calling and unlimited data, throttled after 5 gigs.
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1 comment
#663043

Same ol situation -

I reset my factory settings and had tried to talk to tech support to get a walk through to reboot phone.... no such luck

just kept getting sent back to the violation of agreement recording.

Called up Track fone who owns S.T. who could not answer when, how or why my data was "reduce"... although I still can;t access any data - which the rep invalidated :(

buyer beware - waste of money !!

ID
#416931 Review #416931 is a subjective opinion of poster.
Location
Clermont, Florida
Product
Straight Talk Wireless Sim Card
Loss
$50

Stright Talk phone " So called" customer service.

I Bought a second Samsung, Straight talk phone about mid to late summer of 2012. I called today (Sunday, June, 9th,2014 p.m.)to have my phone replaced by warranty. I had to talk to 5 different people and provided the same information over to each person. The connection keep falling out and breaking up. The first Rep said They would replace my phone with warranty. Then all of a sudden the 5th rep says they could not replace my phone, but I could buy a new phone. I asked for the exact date of my 2nd phone purchase. The 5th rep/Supervisor said he could not tell me the date because he did not have that information. I asked how can you tell me my phone is over a year since purchased, (I was told 2 years).not true. It's been less then a year. The supervised could and would not answer my question after I asked it several times. I told the supervisor That all the Internet complaints about Straight talk must be true and this company is dishonest and not reputable. I told the Supervisor that I would also make a complaint too. I am very, very disappointed and angry about how this case was handled by Straight Talk.
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ID
#416442 Review #416442 is a subjective opinion of poster.
Location
Cameron, Wisconsin
Service
Straight Talk Wireless Phone Service
Loss
$80

Dont be fooled

I have never written a complaint before but straight talks lack of customer service got me so mad that I'm gonna write my first. We switched my daughters phone from at&t to straight talks "unlimited" plan to save money. For the first 9 months all was well then 20 days into the month they shut the internet off, no warning calls, texts, nothing so I called there so called customer service. First you can barely understand any of them but what I finally did get out of them is that unlimited is really 1.5 gigabytes. Supervisor said she needs to use wifi and that we have to buy another card to get internet back on before transferring me to the bogus recording others have referred to. They should be sued for false advertising. My wife and I were gonna swap over next month but they won't get a dime of my money now!
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1 comment
#662576

Straight talks unlimited data is bullsh!t I had them for about 6mo. I work shift work 12hr with quite a bit of downtime so I would watch netflix and youtube quite often on my phone, they cancelled my PHONE for using to much data, no tethering just an android phone.

the only way to continue using there service would me to buy another phone. Straight talk=Scam read the fine print.

Switched to Sprint, unlimited data no slow slow downs on my speeds. Yea I pay more but at least there advertising is honest.

ID
#416124 Review #416124 is a subjective opinion of poster.
Location
Germantown, Maryland
Service
Straight Talk Wireless Phone Plan
New Reviewer

STRIGHT TALK

I ADDED 30 HOURS TO MY PHONE THAT HAD 4 HOURS LEFT AND IN THE END I LOST 4 HOURS , I CALLED TECH SUPPORT AND THEY WOULD DO NOTHING ABOUT IT. THIS HAPPEENED LAST MONTH ALSO, STRIGHT TALK IS THE WORST PHONE COMPANY PEROID. THE TECH SUPPORT IS THE WORST EVER, ON THEIR END THEY HAVE OUT SOURCED AND THE WOMEN CAN BARELY SPEAK ENGLISH, SHE WOULD NOT HELP ME , AND I END UP WITH LOSING 4 MORE HOURS FROM A COMPANY THAT MAKES MILLIONS, AND HAS ZERO TECH SUPPORT, TO THE GENERAL PUBLIC STAY AWAY FROM STRIGHT TALK.
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ID
#415739 Review #415739 is a subjective opinion of poster.
Location
Burlington, Vermont
Service
Straight Talk Wireless Phone Service
Loss
$15

Sent phone to straight talk to replace mine and they tell me it is not in my file

My name is justin smith. I bought a straight talk phone from wallmart in February 2013. My phone started to get really hot 3 months later and just completely stopped charging. Will I called customer service. And they told me to send the phone to them and they would send me a replacement. Ok great. So I sent in to them. And lady told me. Within 3 to 5 buisness days I will recieve my replacement phone. Will month later I have not recieved it. So I call 6 times. And of course me being from south. I can't understand them and they don't understand me. They tell me they aint recieved it. And for me to give them tracking number. I never recieved tracking number cause I used local post office. Will know I don't have a phone. And low income with family and house and cars. I can't believe they can't looking there warehouse and get my phone. Unbelievable. Don't get straight talk big scam. And the people over seas is no help at all. Why have them when they can't speak English
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ID
#415683 Review #415683 is a subjective opinion of poster.
Location
Highview, Kentucky
Service
Straight Talk Wireless Replacement
Loss
$270

Unlimited Service, What A Joke!!!!

For All those who did not know this, cause I sure did not. Straight talk SAYS unlimited talk, text, and WEB; but in reality it is not. My internet was cut off today for high usage while I was out of town with no wifi for six weeks. If you call customer service all they do is send you to some bogus recorded message that states that they implemented this on May 31, 2013. The problem is they did such without notifying their customers. This is outrageous, why pay for unlimited if that is not what you are truly getting. If you have straight Talk or are considering getting it I strongly urge you to consider this when purchasing. They will not reimburse me for the false advertisement and they refuse to turn the internet service back on my phone until this service plan runs out in July. I purchased the three month plan prior to leaving for training and was never informed and cannot find any form of notification. They say my only other option is to buy a new BYOP sim card from them at an additional cost. This is truly one of the worst customer service departments, I have ever spoke to!
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2 comments
#662191

I too am having this problem, only I JUST refilled my service!!! (4 days ago) an it ha not worked since!!!

#661746

This customer is telling the truth. Straightalk is full of false advertisement and nobody will help.

Walmart say they give Veterans they do not. My son was in the field they turn his data off and told him to use military WiFi. To the customer whenever your card runs out they are not going to turn your web on. This happened to my son.

I called straight talk myself and the supervisor told me his system don't make mistakes only my race of people did.

Straight talk will never get $ for our service again. I rather pay more $ than have problems from them.

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ID
#415400 Review #415400 is a subjective opinion of poster.
Location
Mineola, Texas
Product
Straight Talk Wireless Sim Card

I never even got my service turned on.

I was trying to switch a number from Metro PCS(another company I would not recommend)to Straight Talk. I am too exhausted from the ordeal to give a blow-by-blow account, but after 3 days and more frustrating phone calls than I can remember, I finally told the customer service rep to just give me a new number and she couldn't even accomplish that. I gave up, lost my $45 for the first month, and went to T-Mobile ( so far, so good with T-Mobile). Straight Talk has the worst customer service I have ever encountered. If you have any tendency toward suicide, Straight Talk could push you over the edge.
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ID
#415391 Review #415391 is a subjective opinion of poster.
Location
Atlanta, Georgia
Service
Straight Talk Wireless Phone Service
Loss
$45