Straight Talk Wireless Reviews

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Straight Talk will not fix their problems. Do not subscribe!!

In January, we bought 3 Straight Talk phones. Takes 3+ hours a month to keep issues resolved to keep using phones. The Phillippino Supervisors have no authority to resolve issues. We have had service disconnected, we have had Straight Talk hang up, (no, we don't swear, these are people trying to do a job). The owner of Straight Talk, TRACFONE in conjunction with Walmart, do not support customer service. The browsers are limited, and very slow. Gmail has been stopped, (Google the web to verify), you really don't have anything but a phone with screan qwetry keyboard that sometimes functions as a phone.
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2 comments
#1358283

Straight talk shut off (permently without notice)y phone prior to bill becoming due they said because I was calling 1800 number and staying too long on the phone. Said I was violating terms and conditions ST said that I cannot reactivate my ST phone $200+ phone said I would have to buy another phone and reactivation card.

If i knew that that their unlimited data plan and calling was s big scam I would have never bought the phone the phone only works on straight talk I can't even rechip the phone. Strieght Talk has cost me over $200 + I had to buy another phone from another carrier.

#543329

I completely agree! I have been sitting and waiting for 2 weeks for them to send me an "air bill" (empty box to send my phone off).

I called them back today and they haven't even sent it yet. I was hung up on as well.

I emailed customer service an extremely long email and I got a prewritten piece of *** email answering nothing regarding my email. This company is ridiculous and full of people who can not speak english, and if they can I sure as *** can't understand them.

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ID
#244175 Review #244175 is a subjective opinion of poster.
Location
Mechanicsville, Virginia
New Reviewer
I did not have a good relationship with Straight Talk. I've been their client for 3 months. Here is my story. In their ad they would tell you that everything is unlimited for only $45 dollars,,, blah, blah blah,,,, but they won't tell you that everything is actually...
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74 comments
#1215425

Not they're just logical I've have perfect eveything with straight talk. And some people just don't get easily offended and laugh about 9/11 just in case you haven't caught on. Society is *** up but funny.

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ID
#243761 Review #243761 is a subjective opinion of poster.
Location
Honolulu, Hawaii
Service
Straight Talk Wireless Phone Service
New Reviewer
Straight talk turned my phone off because they said I had called hotline numbers which is not true. I have been with this company for over a year and practically the whole time I have had trouble with them. I thought they would be easier and more in line with my budget...
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10 comments
#1428412

after getting into an argument with one of the representatives she shut my phone off after I've had it for 3 years and said that route was reported stolen when she knows it wasn't you so do I cuz I've had this phone for over 3 years she just did it to be spiteful and no one there will help me to get it turned back on

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ID
#242979 Review #242979 is a subjective opinion of poster.
Location
San Bruno, California
Loss
$150
New Reviewer
I have auto re-fill set up to pay my Straight-talk phone bill. I told them when I set it up that I am on Disability and don't have money in the account until the 3rd of each month, so....what do they do this month??? They take it out on the 2nd, luckily there was...
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3 comments
#686343

I am wanting to know if anyone has recieved an error 130 in their straight talk phone. Im trying to find answers.

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ID
#240975 Review #240975 is a subjective opinion of poster.
Location
Hunlock Creek, Pennsylvania
Service
Straight Talk Wireless Phone Service
New Reviewer

Straight Talk or bold face lying thieves.

I bought the Nokia e71 from wal-mart and have been trying to port my old ST number for 4 days now. The CS is horrible and I am told they need another 24 hours, another 24 hours and so on, etc. They absolutely refuse to refund me the $100 dollars credited to my previous phone that broke and are now telling me the phone I bought will not work in the advertised coverage area. I did check to see if the phone would work in my area before I bought it. Unfortunately it does not. I have been in contact with ST via email and phone. Alas no light at the end of the tunnel. They will take your money, the phone will not work. You will talk to someone in a different country that will have a horrible almost hateful attitude towards you. Please do not buy this product. Please don't give these scammers your hard earned money. Don't do this to yourself. Go with Virgin mobile or something. Its not cheaper in the end when your out several hundred dollars on a piece of ***.
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4 comments
#294911

wow, bad troubles, i know how bad their service is but i think if you try hard enough ( call at night to talk to english speaking cust reps they are nice and helpful) you should get your service up and running, For e71 the reason they wouldnt activate is since your area wouldnt have internet coverage. Happened to me so i lied about the area of service i was planing to use phone in.

Say baltimore MD, they will activate your phone. Sometimes lying and being smart helps instead of telling plain truth.

#293234

Regardless of that, the last phone I had with ST was a GSM phone. It broke.

It worked though. The thing that really *** me off is that I bought a CDMA phone and they couldn't port my number? I was told I had to buy a GSM phone.

Still can't port the number. It shows that neither CDMA nor GSM will work in my area?

#293230

I'm sorry. I was in rant mode at the time.

When I checked the zip and several other zips in which I would be using the phone it showed they would work. I wouldn't have bought the phone if it didn't show that it worked in the area.

#293209

U admit u checked if the phone works in your area and it is not available. They can't make itwork magically.

Its your own fault for buying a phone before checking coverage.

I have the same phone and have zero problems. Try using common sense next time

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ID
#240759 Review #240759 is a subjective opinion of poster.
Location
Weatherford, Texas
New Reviewer

Straight Talk Phones Blow !!!!

I am a new straight talk customer and i regret my choice in this plan. It has been 3 days and i still do not have a signal or a phone number. I keep calling the customer service center and am constantly told by someone who speaks very little english that i should turn my phone off then back on every hour. After a day and a half of this i was told to wait another 24hrs to allow the phone to find a tower in my area.And guess what the results are.??? You guessed it.! No working phone.!! Now i am being told to hand upload a code given by the service rep. who now says i have to wait another 24hrs. I am cutting my loses and going back to T-mobile.
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ID
#234973 Review #234973 is a subjective opinion of poster.
Location
Indianapolis, Indiana
Service
Straight Talk Wireless Phone Plan
Loss
$150
New Reviewer

Shut service off after taking my money!

"¢ In December of 2010 Straight Talk offered a special you buy the service card either 30.00 or 45.00 and they gave you the Samsung R355C free with over night shipping. GREAT DEAL! So I borrowed my grandmas credit card(#1) which was a VISA and I ordered 3 phones. A combination of 30 cards and 45 dollar cards cannot remember how many of each. Totaling around $120.00 which was an awesome deal. So I turned around and ordered two more, with a different credit card(#2). I ordered a 30.00 card and a 45.00 card ( plus the free phones ) so with taxes my total was $80.25 this was charged to my visa not my grandmas and this was on 12-15-10. After receiving these phones I figured Id try to order my step daughter one so she could have a better phone than what she already had. I tried to order this with a different card, this time my MasterCard ending in 0968 we will call this card #3. I then got a email saying they were out of stock due to high demand. Which was okay, we had already got a great deal on the others. Then on January 8th,2010 I got a charge on the mastercard ending in 0968 for $96.30 so I called straight talk to see why this charge was on there? They told me they seen no record of the charge on their end and they used my name and credit card number. So since they did not have information on their end I was instructed by Straight Talk employees Vince and Stephanie to contact my bank and dispute the charge because with no information on their end they could not do anything. So I did that and money was refunded to the card and no issues. Then all of a sudden April 27,2011 my husband and step daughters phone quit working. I had assumed it was the bad weather we had been having but they were still not working the next morning. So I called straight talk. ( also, I gifted the other 3 phones I had ordered and I contacted those people to see if their phones were working and they were not ). Upon calling straight I was told that I have filed an invalid dispute and inorder to get my phones back on I had to pay $165.00 by money order to them. I told them that the dispute I opened and filed had nothing to do with these phones that are shut off. The dispute that was filed was on a charge of $96.30 that no one could even find record of to tell me what the charge was for and the phones were paid for by different debit cards. I told them I had the receipts and everything and I was instructed by their company to file the dispute. My husbands phone is his business phone and is printed on hundreds of tshirts and business cars and vehicles. I have spent over 8 hours trying to fix this and talked to I don't even know how many people and I do not know what to do right now because the phones are still not working but yet they were paid for by debit card #1 and debitcard #2 and the dispute was filed on the mysterious charge on debit card #3. No one can give me answers to anything. I want to know what serial numbers were activated from Debit card #1 and Debit card #2. If they could prove that, they would see they were paid for. And debit card #3 was never used to order anything because the product was out of stock and didn't even total up to $96.30 to begin with. Contact email: tdcorona09@***.com Thanks for the time!
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2 comments
#294906

Sorry to hear your story, and i know how painful it is to deal with straighttalk customer service. But next time keep in mind, prepaid is very useful to hide your real info that can be misused by such companies, I never gave them my real name or credit card no.

( use virtual credit card from bank of america or giftcards) so there is no way they can track back to you in such cases, never give them advantage over you since they are truely unreliable when it comes to refund.

Why bother giving them same info for all the phones you buy? Just for future, keep them in dark like they do to you.

#280279

favour_86@***.com

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ID
#234837 Review #234837 is a subjective opinion of poster.
Location
Columbus, Indiana

Straight talk year plan doesn't save

I GOT A SOLICITATION EMAIL TO SIGN UP FOR ONE YEAR SERVICE FOR $499. I LOGGED INTO MY STRAIGHT TALK ACCOUNT AND COULD NOT FIND OUT HOW TO MAKE THIS HAPPEN. I CALLED THE SERVICE NUMBER TO LEARN THAT THE ONE YEAR PLAN ACTUALLY HAS SERVICE CHARGES TACKED ON TO MAKE IT $548.73 FOR ONE YEAR OF SERVICE. I DECIDED TO KEEP MY PHONE WITH AUTOREFILL ONE MONTH AT A TIME. THIS TYPE OF LYING CAUSES ME TO BE ANGRY. THIS IS NOT STRAIGHT TALK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I THINK OTHER CONSUMERS SHOULD KNOW ABOUT THIS. ALL STRAIGHT TALK IS DOING IS GETTING TO USE MY MONEY FOR 11 MONTHS FREE!!!!!
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ID
#233377 Review #233377 is a subjective opinion of poster.
Location
Palos Park, Illinois
Service
Straight Talk Wireless Phone Plan

Horrible service This service works great for a few days

When you do have problems they give you someone who has a problem with the english language and an attitude to boot. This is absolutely the worse service available and I'll tell anybody that will listen to me not to use it . One big problem and if you have loved ones on the road please don't get them this service as there is no reliability factor envolved with this company.My phone number 239 298 **** give it a try' sometimes it works most times /like when you really need it, it don't. I have family arriving today and a heavy schedule this lousy phone is of no help to me at all. The only thing worse than the phone is the customer service. Do yourself a favor and buy a can and string before you buy this service you sure can't do any worse.
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ID
#229668 Review #229668 is a subjective opinion of poster.
Location
Naples, Florida
Service
Straight Talk Wireless Phone Service
New Reviewer

Pay-as-you-go plan worthless

My straight talk phone was deactivted the instant my phone card ran out. I was told by a barely understandable woman in India that I would have to reactivate my phone to restore service and that I could not keep my old phone number. That number is embededed in several places so my students can call me. This is absolutely the worst phone service ever. Figures it would be featured item for Wal Mart. Do not buy one of these phones. The phone is a very good LG, the service is absolutely lousy. Another gotcha is the minimum purchase of a phone card or credit card. This is supposed to be a no contract phone, but it really costs you around $40 each month (or they will deactivate your phone). There are no rollover minutes and unless you use the phone 24/7 you are going to loose a chunk of money each month!
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2 comments
#293337

R u *** ***?! What part of pay as u go do u not understand????

U pay as u go, meaning u have to buy phone cards or no service u ***! Its not free!!!!

#293336

R u *** ***?! What part of pay as u go do u not understand????

U pay as u go, meaning u have to buy phone cards or no service u ***! Its not free!!!!

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ID
#228960 Review #228960 is a subjective opinion of poster.
Location
Troy, Alabama
I received my Straight Talk phone on yesterday. I charged my phone for the recommended 5 hours before use. I followed all the instructions in my packet in an attempt to activate my phone this morning at 6:30am. Still unable to make calls about 8:15am, I called customer...
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11 comments
#510258

I have a Straight Talk Phone, and I have to GO OUTSIDE to make a call or send a text message. 90% of the time neither will work inside my house.

I called their customer service once; and the guy had me punch some codes into my phone.

It still does the same things. Anyone else have this problem?

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ID
#228525 Review #228525 is a subjective opinion of poster.
Location
Suitland, Maryland
Service
Straight Talk Wireless Phone Plan
New Reviewer
Straight talk mobile is currently advertising a free ringtone on their mobile web site. When you click the banner it brings up their "supposed" promotional tones, but when you click one it asks you to buy it and requires your credit card information. I emailed the...
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19 comments
#1096508

I saw the same add, straight talk offer free ringtones but when you go to the song list it's nothing free about it. Straightalk cell phones are in the past, they use to be pretty nice phones now that everyone has one there a piece of scrap they say you can return it if not working correctly, but the truth is none work correctly and you loose your min. trying to get it straight, they should be called straightdown in trash

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ID
#227897 Review #227897 is a subjective opinion of poster.
New Reviewer

Unhappy Straight Talk Customer!!

I too am an unhappy Straight Talk customer. I had a Verizon account with my daughter sharing 1000 minutes between the two of us and NEVER went over my minutes. Once the contract was up, I decided to get a prepaid service selecting Straight Talk as my current provider. Needless to say, I've notice that I'm being cheated out of my minutes. For the past three months, Straight Talk stated I've either used close to 1000 minutes or I was unable to use my phone at all until it was time to refill my minutes again. In the beginning, Straight Talk provided a service which automatically indicated how many minutes were available prior to each call. I questioned why I no longer have this service and they indicated, "we just did away with it." NOT HAPPY!! I am going back to Virgin Mobile
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7 comments
#663865

This is not a no service contract company. this is a NO SERVICE company.

Phone broke less than a year. Two weeks still no replacement phone don't know when if ever be replaced because they refuse to tell you. If you would enjoy being without your phone for extended amount of time then this is the no service for you! And....

You lose all your info because guess what they can't transfer it again NO SERVICE. wal mart sells the phones and the service but totally washes their hand of any responsibility to their coustomers.

#391419

I'm in the same boat with u... I got the unlimeted when i had the $ but then had to get the 1000 when i didnt...

A day after i added the minutes it told me i didnt have anymore...

I had only sent 5 txt and no calls... I thnk i will just swtch to a normal plan...

#267390

why would anyone pick the plan that has minutes, they have a unlimited plan for $15 more. i get about 200 or 300 text messages a day so i would need unlimited. the only reason im not switching yet is because they dont offer blackberry phones

#1924847
@PissedConsumer267390

Not everyone has a budget like yours.

#263493

Thank you for your response Devin however, I'm well aware of the $45 unlimited plan. I'm on a strict budget and as I've said earlier, if I only had 500 minutes with Verizon and NEVER gone over my minutes why this sudden change when I switch to Straight Talk.

I also found myself refilling every three 3wks as oppose to every 30days. Needless to say, I've switched to Virgin Mobile ($30-1500mins) and am happy with this plan.

#262937

Thank you Devin however, I am very aware of the $45 unlimited plan. I am on a very strict budget and at the time I figured the $30 plan was reasonable considering I never go over or come close to using 1000 min in one month. Needless to say, I now have a $30 plan (1500 min) with Virgin Mobile and am very happy with it.

#261567

its 45 for unlimited everything wyh would you pick min. instead? i spent over 150 using virgin mobile in 4days just get the unlimited for your plan all u got to do is call

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ID
#227040 Review #227040 is a subjective opinion of poster.
Location
Virginia Beach, Virginia
New Reviewer
I like my LG220 flip phone. I like the phone service (uses Verizon Netowork). But the customer service reps are rude, pompous, arrogant, and downright ***. By their accent, I think they're in India. They have no idea how to treat customers. They antagonized me...
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3 comments
#1037181

Are u that dumb?? He means it will deactivate at the same time that you activated it before...so if u activateded it at 7 pm then it will deactivate at 7pm 30 days later....wow

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ID
#225826 Review #225826 is a subjective opinion of poster.
Location
Naples, Florida
New Reviewer
I bought a Straight Talk phone for my son-it is the $99.98 samsung slider with the QWERTY keyboard. I liked it, so i bought myself one- the LG 290C slider for $79.98. Almost right away i started having problems with mine. It began shuttin itself off. I called...
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6 comments
#285651

go with the Nokia E71. i have had it since january and i love it.

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ID
#222764 Review #222764 is a subjective opinion of poster.
Location
Atlanta, Georgia
Service
Straight Talk Wireless Phone Service