Straight Talk Wireless
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Verified Reviewer*** customer service
Straight Talk International Calling Issues
I am writing this to assist other who may have similar problems resolving technical problems when calling international destinations. A month ago I purchased the international calling plan with Straight Talk to be able to call my family in Colombia. After two weeks, suddenly the calls wouldn't go through when calling via the international access line (410-635-****). I began calling straight talk customer service. It was necessary to wait on hold each time between 30-90 minutes. I was extremely frustrated, but refused to give up. After a month of calling almost daily, it was finally fixed. To help others, here is what I learned:
In order to fix technical issues beyond your phone, you have to call with a different phone (otherwise you will have to call again...and be on hold again). Ask to speak with the "office of management". This is located in Miami at the corporate office. You will wait on hold likely for over an hour, but if you call in the morning it may go faster. Explain that you are able to connect with other services. Also that with the access number that you can't connect to other phone numbers in that area (otherwise they will tell you they don't resolve problems with connections to individual numbers). Be prepared to give them examples. They will have you test call them while you are on the phone. Be persistent and keep track of your ticket number. Don't give up. It took me a month, but hopefully this will help you to fix it sooner.
Here is all their contact info:
Straight Talk Wireless USA Corporate Office Headquarters HQ Address:
9700 NW 112th Avenue
Miami, FL 33178
Straight Talk customer service number: 1-87*-430-****
Other contact numbers I found:
1-30*-640-****
1-87*-430-****
1-80*-876-****
Email Address: custsrv@***.com
customerfeedback@***.com
corporateoffice@***.com
Straight Talk Twitter page: http://twitter.com/StraightTalkME
Straight Talk Facebook page & discussion board: http://www.facebook.com/StraightTalkWireless
They are owned by TracFone. Here are some other numbers:
TracFone customer service number: 1-80*-876-****
TracFone after-hours customer service number: 1-80*-867-****
Hopefully this is helpful.
Why is straight talk allowed to be in business?
Straight Talk Wireless is nothing but a company full of thieves. Left with a broken phone and no options to get a new one.
Straight Talk: A Complete BS "Company"
Trac phone ? Straight Talk is the worst cell comp every!!!
I HATE STRAIGHTTALK!!
I sent a phone that did not work into Straighttalk , being told that I would get my money refunded because I could not wait the time to get the replacement phone. I went out and purchased a new phone while I waited for my refund.
It has now been over a month and I called to check on it and they have no record of anything!!! They claim they never received the phone and now want me to do a bunch of *** just to try to prove that I sent the phone! I used their shipping address that they sent me!!
Straight talk SUCKS!!! Customer Service is HORRIBLE and you can NEVER be on the phone with them for less nthan 45 minutes!!
Horrible customer service. If something ever goes wrong, you are screwed.
Refund
They turned off my phone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Little Rock, Arkansas*** customer service
Poor customer service and phone does not work
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Kingsport, TennesseeI can recieve email but when i try to make a call the prompt says mobile network not available
Deactavated my phone early
Unlimited isn't unlimited!
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Hi! My name is Maria, and I work with Straight Talk Wireless.
I noticed your complaint on this blog and I want to help you. Just send me your name, contact number and your phone serial number or cell number and we will resolve your issue right away.
Please copy and paste your comments from the blog and include it in your email. Email your info to ST.CorpResolutionTeam@straighttalk.com or you can chat with us live @ http://bit.ly/16DrgbW.