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Straight Talk Wireless - Hard time paying

the walmart where i live in chico california does not have any 45$ sevice cards available.they tried talking me into buying a 60$ card.i have no use for international calling so i had to buy a pre paid card. then when i tried to pay the bill over the phone they wanted the serial number of the phone. i was doing this for my girlfriend and didnt have any of this info. im disgusted with this phone sevice. i talked all of my family into switching to this service but if the walmart in my area cant provide service cards and your employees are gonna need my name rank and serial number to pay a bill i dont think we will go through all this drama next time id rather buy a new phone than have to go through a debriefing again
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Review #420436 is a subjective opinion of poster.
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Straight Talk Wireless in Rocky Mount, North Carolina - Horrible Customer Service

I had to suffer with a defective phone for about 3 months. Then when they decided to replace it the issues got even worse. When I got my new phone instead of putting the service on my new phone they put it on the defective phone after I provided them with the new serial number for my new phone. I had to calls days in a row. Then when I asked for a supervisor I was told that my refill card was not scanned properly. So there I go taking it back to the store got a new card and guess what still no service. They still had it going to my old defective phone. They kept giving me excuses that the sprint towers were down and to wait for them to come back up. I was sitting in a room with 5 people with straight talk and the towers seemed to be working fine for them. They were all trying to call my phone that was not activated. I called back and asked them if they had the correct serial number they didnt of course. I adivsed them that they had the service going to the wrong phone. They had the nerve to ask me what was the serial number of my defective phone. How in the world was I suppose to know that if they have the phone. I had sent it back to them. After giving them the correct serial number they then advised me that I could not keep my same phone number. I had to get a new one for my phone to work. So this phone company could not transfer my phone number from one straight talk phone to another one. Bad bussiness in my book. I had tried to port a number from another cell phone company and they couldnt do that either. When I asked why all the rep kept saying was I am not able to transfer you phone number. What grade level is required to work with this company. They seem to babble on and start using words in their own language. Bad bad customer services. If there is ever a protest I will be in the midst.
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Location
Rocky Mount, North Carolina
Review #420430 is a subjective opinion of poster.
0 comments

Straight Talk Wireless in Austin, Texas - Bad mobile service, bad customer service

I had Verizon and went to Straight Talk because the bill was so much lower. You get what you pay for. At least when I had Verizon, I could make a call, keep a call, and send and receive SMS and MMS. I drop almost ALL of my calls now. It's like 1997 on this service. 2 out of 3 times I try to make a call, I just get this awful screeching sound. Probably 1/3 of the calls I receive, I don't hear anything from the other side. Never had this problem before I had Straight Talk service. My SMS messages often take forever to send, and MMS messages can literally take most of a day. When my wife tries to send me MMS messages, I usually don't get them. Customer service is obviously outsourced to a non-English speaking country. They understand enough to know you're having a problem, but in the two times I have called, it has been nearly impossible to get them to understand the specifics of my issue. I wish I spoke any other language as well as they speak English, but still, it's not good enough for customer service.
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Location
Austin, Texas
Review #420173 is a subjective opinion of poster.
3 comments
Straight Talk Wireless - So much for fast service.
Today (6/16/13), I purchased an iphone 4 and 1 year unlimited card from walmart totalling around 1000$. After purchase, I followed the automated system for activation which would not accept my entry of my IMEI. The iphone IMEI is alpha-numeric. I was transferred to a...
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Anonymous
#1556042

Take the f###dumb people to court or call federal trade commission theft. Go to the cops an charge him with the theft fraud. It will be on record with police good for court.

Author
Location
Phoenix, Arizona
Loss
$1000
Review #419963 is a subjective opinion of poster.
0 comments

Straight Talk Wireless in Eugene, Oregon - Phone number roulette

STRAIGHT TALK CELL SERVICE SUCKS. For the second month in a row they arbitrarily gave my daughter's cell number to someone else and her phone quit working. It is a month by month, due on the 15th and we paid this next month on the 11th. Their customer service is absolutely worthless as far as resolving it. They merely reassigned another number after claiming they were going to reestablish service with a 95 to 100% chance of getting back the original number. Trying to get the original number back so far has taken 3 hours of phone time ending with the rep. somehow putting me on endless hold. I WOULD NOT RECOMMEND THIS SERVICE TO ANYONE. Try to email them. Click on phone contact us on their site. NOTHING.
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Author
Location
Eugene, Oregon
Loss
$500
Review #419609 is a subjective opinion of poster.
0 comments

Straight Talk Wireless in West Hartford, Connecticut - WORST PHONE COMPANY EVER

I attempted to pay my bill online 2 days ago but was told that the transaction wouldn't go through and that I needed to call customer service. After calling customer service they told me to call back b/c they had a "glitch" in the system. WTF is that supposed to mean? So I called back and they said that they couldn't do anything about it and that I would have to wait 24 hours in order to call them back about my case. They proceeded to give me a case #. It was very inconvenient to my life having to deal with all these issues. 1 Month ago I also had a problem with my straight talk phone. It was showing just a black screen with a loading circular image on it. Once again I called them and they told me that the only thing that they could do was hard reset my whole phone. This means that everything would be erased and deleted off of my phone, apps EVERYTHING!! DO NOT GET STRAIGHT TALK IT IS CHEAP, BUT NOT QUALITY.
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Location
West Hartford, Connecticut
Review #418758 is a subjective opinion of poster.
0 comments
A few days before my billing period ended, ST shut off my data. I call in and they say i violated their terms of agreement, and forwarded me to that department. That "department" is a recorded message that explains some of the limits on their unlimited service. So,...
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Author
Location
Minneapolis, Minnesota
Loss
$49
Review #418576 is a subjective opinion of poster.
0 comments
Well I have finally had enough with Straight Talk service and Customer service!!! I have had the service since December…everything was great up until last month. About a week into my new month, my data services were turned off! No notice, no nothing. There is no where...
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Author
Loss
$90
Review #418404 is a subjective opinion of poster.
Featured
4 comments
I ordered a phone on 6-11-13 online and paid $4.99 s.h. for 3 day delivery because overnight delivery was$14.99. After i completed my $129.94 order and i printed my receipt i saw they offered FREE overnight s.h. with orders over $30.00. I called them right back and was...
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Anonymous
#1513949

I know this is an old Post. You should've seriously left off the last couple of sentences. Do you think your opinion is gold? There are way more people out there with pleasant...

Author
Location
Dover, Delaware
Loss
$130
Review #418100 is a subjective opinion of poster.
1 comment

Straight Talk Wireless in Greenville, South Carolina - Refund

I bought a cell phone from Straight Talk wireless and when I recieved my phone it did not work in my area as they said it would. So I called them to see if they could exchange the phone and they told me that they could trade it for a lower grade phone. So I told them I would return the phone and I would be refunded after 24 to 48 hours after they recieved the phone. I returned the phone and was told at first that they had not recieved the phone. So after being transfered about three different times, I finely talked to someone that was able to fine my return. Then I was told by this person that I would get my refund within 24 to 48 hour, so I went and bought another phone. Now I am beinging told that it would be 30 days. So now this company not only has the phone but they have my money. Everyday that I have talked to this company I have been given the run around and I have been lied to. All I want is my money.
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Author
Location
Greenville, South Carolina
Loss
$53
Review #417899 is a subjective opinion of poster.