Straight Talk Wireless
Reviews and Complaints

My straight talk phone was deactivted the instant my phone card ran out. I was told by a barely understandable woman in India that I would have to reactivate my phone to restore service and that I could not keep my old phone number. That number is embededed in several places so my students can call me. This is absolutely the worst phone service ever. Figures it would be featured item for Wal Mart. Do not buy one of these phones. The phone is a very good LG, the service is absolutely lousy. Another gotcha is the minimum purchase of a phone card or credit card. This is supposed to be a no contract phone, but it really costs you around $40 each month (or they will deactivate your phone). There are no rollover minutes and unless you use the phone 24/7 you are going to loose a chunk of money each month!

I too am an unhappy Straight Talk customer. I had a Verizon account with my daughter sharing 1000 minutes between the two of us and NEVER went over my minutes. Once the contract was up, I decided to get a prepaid service selecting Straight Talk as my current provider. Needless to say, I've notice that I'm being cheated out of my minutes. For the past three months, Straight Talk stated I've either used close to 1000 minutes or I was unable to use my phone at all until it was time to refill my minutes again. In the beginning, Straight Talk provided a service which automatically indicated how many minutes were available prior to each call. I questioned why I no longer have this service and they indicated, "we just did away with it." NOT HAPPY!! I am going back to Virgin Mobile

Straight Talk internet and picture msging not working? I have an LG290CM straight talk phone with the unlimited plan and have been with them for over a year now and I haven't had any issues until now except occasionally unable to access the internet but that rarely ever happened until now. My Man just got the Samsung R451C Recon. + Unlimited Plan, and after setting up his phone and paring the bluetooth to my phone and his old us cellular phone, I had successfully sent him all the contacts from my phone to his new one and from his old us cellular phone to his new samsung then had text him some photos from my LG to his new Samsung. Then we paired his bluetooth headset to his new samsung and it worked great. We then decided to try out the internet on his new phone but keep getting a "Error: server not responding" or "Error: cannot resolve hostename" and we also cannot send picture messages but we can send regular text messages... What is up with this? Why isn't it working? And of coarse Straight Talk Customer Service is closed! Besides even if I called them to resolve the problem it's like talking to a robot and they are so annoying! Also when have they ever really solved an issue?! For instance we originally went to Wal-mart and bought a Samsung R355 it's kind of like a blackberry phone it's listed online for $129.99 but on sale in the store for $80.00. He got the $45 plan and we went home to activate it and port over his us-cellular phone number. We got it all done then tried to use it but it didn't work so I called the World's Greatest customer service ST and was online looking at the st website and notice they had the other phone he wanted for Free with a $45 service plan! So we of coarse wanted that deal! The Representative over the phone said he could cancel the port and cancel the current phone and told us to buy the one online and return the other one to the store. LOL the next day his Us cellular phone didn't work and when you called his number it was calling the phone that we had returned to the store! Oh that was just wonderful! We called ST and tried to troubleshoot the problem as much to our dismay we were told to go to wal-mart and tell them not to scan the phone and for us to call us cellular and tell them we needed to port back over his number to them. Well walmart scans their returns at the time you bring them back. He was afraid he's lose his number so we went to all the trouble trying to take care of *** petty things that the ST Customer Service reps were telling us to do. Us cellular told us that we needed the account number with ST in order to port the number back but ST refused to give us that info saying it was private info of ST.. I had to speak to the supervisor and deal with that. And long story short once a phone is ported out of a service provider your contract is canceled. So what does one do to deal with your Straight Talk phone problems? I wish there was an actual store where you can talk to a real live person standing in front of you rather than these robotic Arabic sounding people. I think they have a language changing machine on their computer when you call because they always sound the same when you talk to them. Additional Details My man even said while we were on the phone with them "Why do you all sound like a Robot" LOL... but they really do!

I purchased two phones on a Friday and was supposed to get free overnight Fed Ex. The web site said the phones were in stock when they were actually not. When they became available they were shipped Fed Ex ground. I called the worst customer support team ever and each time I was lied to or just given false info how ever you want to look at it. It took a week for the phones to arrive. To make up for their breach of contract on the not shipping overnight one supervisor said I would get first month free unlimited and then use the $30.00 card that comes with the phone for the second month. She said she put it in their system to reflect this. When the phones finally came the next supervisor said he could not honor that agreement and there was no way for him to track down another supervisor even with her name and ID number. We ported our old numbers and my wife's phone was up and running in 15 minutes. Mine took over 24 hours. I was told I would get a text on my phone when it was ready to use but never did. Then both of our voice mails were not accessible because of a code in the speed dial that could not be deleted. This was the worst customer service I have ever received. One lie after another. Countless hours on the phone with them for nothing. They flat lie to you and do not honor anything. I wish I never switched. The customer service is outsourced to I believe India and they were very difficult to understand at times.

I decided i would upgrade my phone to a better model with camera and decided to take advantage of straight talks online package deals.the first deal i picked was out of stock so i went to my second pick i was informed my credit card was denied so i tried again thinking i did something wrong denied again!!!!!! so i called and tried to order over the phone denied again!!!!I DECIDED TO CHECK MY BANK ACCOUNT AND GUESS WHAT?YEP 4 CHARGES OF 47.70 ON MY ACCOUNT FOR PREAUTHORIZATION 190 DOLLARS AND STILL NO PHONE ORDER I CALLED CUSTOMER SERVICE WHO COULD HARDLY SPEAK ENGLISH BY THE WAY AND THE GUY KEPT SAYING HE WOULD GET SUPERVISOR FOR TWO HOURS!NOTHING-- FINALLY I HUNG UP AND CALLED CORPORATE OFFICE AND GUESS WHAT THEY SAID LET ME PUT IN YOUR ORDER WELL YOURE RIGHT ANOTHER DENIAL ANOTHER 47.70 AND STILL NO PHONE CALLED CORPORATE BACK AGAIN AND THIS LADY SAID THEY ARE DOING IT WRONG LET ME TRY OH SURE YEP ANOTHER DENIAL ANOTHER 47.70 THATS 6 NOW BY THE WAY. 4 WERE PUT BACK BUT TWO ARE STILL CHARGED AND STILL NO PHONE I ORDERED A MOVIE ONLINE AND CHARGED TO MY CARD NO PROBLEM WENT TO STORE USED IT NO PROBLEM CALLED MY BANK AND THEY SAID NO PROBLEMS 8 HOURS LATER NO PHONE STILL HAVE 2 47.70 CHARGES PENDING AND I AM COMPLETELY DISGUSTED WITH FOREIGNERS CALLING ME SIR. ALSO WHEN CUS SERVICE ID NUMBER OR NAME HE REFUSED WHY IS WAL MART ASSOCIATING THEIR NAME WITH THESE KIND OF PEOPLE????????? THIS WAS AND IS A NIGHTMARE COMPANY!!!!!!!!