Straight Talk Wireless
Reviews and Complaints
Straight Talk Wireless Reviews
Straight talk unlimited data scam
Phone broke won't give me my airtime
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check ourVerified Reviewer | Greensboro, North Carolina
In my opinion be careful
We finally resolved my issues after numerous and on going complaints and getting this moved up the ladder till someone placed someone in charge of getting this resolved and they did.
Straight Talk Not Being Honest
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check ourVerified Reviewer | Columbus, Indiana
Hard time paying
"Unlimited" plan NOT unlimited!
I forgot to add on while Wal-Mart is the exclusive dealer for this company they DO NOT encourage their associates to use it. It's not one of the companies that they have negotiated a discounted rate for. I really should have paid attention to that before i joined up with them.
Since my last post I have gone back to a contract phone. But that wasn't the end of the fun Straight Talk decided to have with me.
I had my new carrier port my number over to their service about 2 weeks before my refill would have occurred. The new carriers tech support said with the 5 minutes that he has spent on the phone with Straight Talk's tech support he was surprised I had stayed as long as i did.
The other day I get an email saying that my service refill is coming up and blah blah blah. I called them up and explained that I had removed my phone number and myself from their service and that they needed to make sure that I wouldn't be billed for another month. The guy on the other end apparently heard "I want to unenroll (their word) for the auto refill for my phone." His response was to rattle off that I save money by having it taken straight from my account. I again said i wasn't with them anymore I am not supposed to be billed by them again and could he please make sure i wasn't going to be billed again. He tells me he can unenroll me in the auto refill but that being so close to the payment date it will still take the money out of my account. I had to take a deep breath at this point, and make sure i was hearing this correctly "so since i removed my phone number and myself from your services well before the new payment cycle started but i didn't unenroll with one of you i still have to pay for a month i'm not going to use with you?" "Ma'am you can always request a refund." "i shouldn't have to ask for a refund for something i'm not purchasing." "i'm sorry ma'am there's no way to stop the computer from doing this."
I assured the guy there was something i could do and wished him a wonderful day. My next phone call was to my bank talking to them for 5 minutes explaining the situation. Because it was linked to my debit card they couldn't stop the payment but i could cancel my card and pick the new one up the next day at my local branch. Which is what i did.
Today i get an email telling me that my phone is going to be shut off if i don't buy a refill card. Wait i thought that wouldn't kick in until next month?
Bad mobile service, bad customer service
Suspension of interenet and *** phone
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