Straight Talk Wireless
Reviews and Complaints

I carefully searched for a cheap non contract phone,since cricket wireless was a little expensive on a budget I chose straight talk wireless because it was only $45 month unlimited everything,plus had smart phones that i liked,and i purchased the replacement plan.I bought it in february service was good and phone worked well.Well when my screen cracked I called them and they sent me a prepaid package to return the phone so I did.They told me 3-5 business days to recieve my replacement phone.Well 3 weeks went by I kept contacting them and no one knew where my replacement phone went.They told me they fixed my broken phone and couldnt find my account and why did i send back my other one.After a month and numerous calls I find this complaint about straight talk wireless and call corporate they said,they have two reference numbers I must have gave them the one that wasnt for my replacement phone so I give correct info once again and the lady informs me she is sending me my phone and itl be rushed as soon as possible and when i recieve it ill have minutes on it.This company is awful a month really after calling and complaining I finally had it.so i am waiting 3-5 days and I better get my phone.So if i was you guys dont purchase straight talk!!

I ordered a new phone which despite being listed as appropriate for my zip code got very poor reception. It took 3 separate conversations to get customer service to agree to replace the phone.Then began a series of conflicting and contradictory information given by a slew of "supervisors" and "managers." In total I've talked to 10 of these individuals, the majority of whom stuck to a script, regardless of any questions I posed. The non-working phone was received in their warehouse on March 13. Due to a series of screw ups no one can explain the replacement phone wasn't released for shipment until yesterday.I sent emails to Ms. Calderon and customerescalations@***e(not a typo)and got no response.Replacement phone is suppose to arrive tomorrow. I have been without cell service for nearly two weeks, not counting the week I spent trying to convince customer service that the phone didn't work in my neighborhood.Until this point, except for a few issues with the RESERVE, I'd been happy with Straight Talk. But if you order a new phone MAKE SURE it is tied to a carrier who provides very good coverage in your area.

shut off data on my phone! say i used to much! I have had phone for a year never had a problem. now i am using to much because i watched a 2 minute video on you tube this unfair they advertise as unlimited but they are not and should not be able to advertise as such!i called them and got a foreign person who was hard to understand! my service end date is not for another two weeks there is no way i used more data in 2 weeks than i have in the past months i have been using there service

In December we bought 2 Straight Talk phones, one for my sister, one for my mother. In December I activated my sister's phone, it was a christmas gift, I went through the online activation process, shortly after finishing the phone messaged that I needed to call Customer Support. I called customer support, spent over an hour on the phone with customer support. They had me enter code after code and eventually the man said that the issue was a bad sim card and said they would mail a new one. Despite this the phone still made calls and sends texts. Thus the problem seemed fixed. In January, we added my mothers line to the account. After doing this we again received texts to call Customer Service so we did. After 3 hours on the phone, They had us enter in code after code, and eventually the phones stopped getting the text message so they said the problem would never happen again. In February, we added a month of service to each phone, then each received a message to call Customer Service. We called Customer Service, it was this time we got really pissed off. We kept reiterating that we were calling about 2 phones, with two numbers. They seemed unable to process such a monumental task. So, after being told different story after different story, and being put on hold for an extended amount of time, we called from a second phone and while simultaneously dealing with two separate representatives and receiving two stories from separate representatives. One claimed, it was because the inbox of the phone was full, they claim that when the inbox is full, the programming code bounces back. This was completely ridiculous because the inbox was EMPTY. On the second line the gentleman explained that it was a programming issue I asked him what we needed to do that would stop this from happening ever again. He updated the account, did something of this and that and PROMISED, this would NEVER happen again. The phones worked for the Month. Lo and Behold in March it happened again. Before being able to add minutes it had us call customer support. They had us enter code after code the same thing happened. They claimed the inbox lie again. After nearly an hour, they said that it was done. We attempted to add minutes, then we got the text call Customer Service. We spent an hour on the phone entering codes checking serial numbers, we asked to be transferred to a manager, the person transferred us to a number that said the call volume was so great they were unable to take the call. We called again, this time we got a man, who after going through the same problematic process of entering codes, admitted he didn't have the tools to fix it. He claimed he was putting us through to a certain service representative who was more knowledgeable. After 24 minutes the phone was answered by a lady who clearly had no clue what was going on, she claimed to not have the phone number that has an account. We gave her the serial number and wow we do have an account and with the number we provided. After a further 20 minutes with her she transferred us to a manager line, which said the call volume wouldn't allow the call to be placed. We called again, this time we asked straight for a manager, we told him we didn't believe he was transferring us to a manager but hanging up on us. He Swore he wasn't, actually he was. The call volume was too great to allow us to call, click. We called again, asked for a manager, to walk over and answer this phone we we talking on. We were put back on hold. We finally were transferred to kirk and demanded to receive 2 free months, one for each phone. He said he could only give 10 days extension for one phone. we received no satisfaction. I have Sprint and would rather have my *** kicked into my abdomen than switch to straight talk. If anyone has experienced something similar, I feel for you. I say $300 strictly for what I would get as an hourly rate at a typical work call.

March 13th, 2013 my service with Straight Talk was suspended. I called five times to get a reason for their action, the conversation always ended up with a recorded massage about my usage. Wait. I paid for unlimited access. I pay 45 dollars a month for this service. I also sent 645 dollars for an I phone 5 from Wal-Mart so I can enjoy this service. I finally asked to speak to a manager. He answered, saying also that my usage was high. I asked; why didn’t I get some kind of warning before they suspended my services. He forwarded me to the same pre recorded massage. Really. This has to be false advertisement on behalf of Wal-Mart and Straight Talk.

FOR ALL OF YOU PEOPLE WHOM ARE HAVING THE SAME PROBLEMS IN ONE WAY OR ANOTHER WITH THE STRAIGHT TALK WELL LET ME PASS THIS HELP ALONG AS I RECEIVED IT FROM THE OTHER SUBMITTED COMPLAINTS!! I CAME TO REALIZE THAT THE STRAIGHT TALK CORPORATION IS NOT AT ALL LIKE THEIR CUSTOMER SERVICE? THE EMPLOYEES AT THE STRAIGHT TALK CUSTOMER DO NOT PUT ALL INTO HELPING THE PUBLIC, I NOTICED THAT THEY ONLY DO WHAT THEY HALF TO UNLESS TOLD TO HELP YOU FURTHER. IN MY COMPLAINT I TOLD ALL OF YOU HOW ABOUT FIVE TIMES THE CUSTOMER SERVICE TOLD ME NOTHING I DIDN'T ALREADY KNOW, AND IT WAS WRITTEN INFRONT OF THEIR FACES ON THE DOCUMENTATION IN THEIR COMPUTER THEY GET YOUR FILE INFORMATION FROM! TRUST ME EVERYTHING IS WRITTEN WORD FOR WORD IN THAT COMPUTER SYSTEM THEY OPERATE WHEN HELPING AND I MEAN EVERYTHING. THATS ALL THE WAY TO WHOM EVEN HELP YOU EACH TIME YOU CALL THEM TOO. SO WHEN ANY BUSINESS SAYS THEY DO NOT KNOW WHO HELPED YOU THE LAST TIME THEY ARE LIEING TO YOU BELIEVE ME BELIEVE YOU. EVERYTHING IS DOWN. HOW DO I KNOW THIS BECAUSE I WAS TOLD BY THE CORPORATE OFFICE MORELESS. BECAUSE WHEN I EXPLAINED EVERYTHING A VERY NICE WOMAN BY THE NAME OF RACHEL HELPED ME AND SHE TOLD ME IN A MATTER OF FIVE MINUTES OR LESS WHAT WAS WRITTEN DOWN IN MY ORDER WITH STRAIGHT TALK AND THE CUSTOMER SERVICE THAT TOOK MY ORDER DID WRITE UP AN ORDER BUT WROTE IT UP WRONG AND THAT IS WHY NO ONE WOULD HELP ME WHEN I WOULD CALL AND TELL THEM WHAT MY ORDER WAS AND ON THEIR COMPUTER IT WAS WRITTEN IN A DIFFERENT WAY THAT DID NOT EVEN MATCH WHAT I WAS TALKING TO THE CUSTOMER SERVICE ABOUT ALL FIVE TIMES I HAD CALLED. WHEN I STARTED READING THE COMPLAINTS THAT OTHER PEOPLE HAD SUBMITTED THE COMPLAINTS WERE JUST LIKE MINE ALL THE WAY DOWN TO NO TRACKING NUMBER WAS ABLE TO BE FOUND? BUT I CAME ACROSS ONE WOMEN COMPLAINT AND WHAT WAS DONE ABOUT SO I AM GOING TO PASS THE SAME INFORMATION FOR OTHERS TO USE FOR HELP WHEN STRAIGHT TALKS CUSTOMER SERVICE WON'T? FOR FAST HELP FROM STRAIGHT TALK CALL THE CORPORATE OFFICE AND ASK TO SPEAK WITH KAREN OR RACHEL, BOTH OF THESE WOMEN WORK AT THE CORPORATE MAIN OFFICE AND THEIR PHONE NUMBER IS: (800-876-**** EXT#6175)OR (305-715-**** EXT#6175) ALSO THEIR (FAX#305-715-****) GOOD LUCK WITH ALL OF YOUR COMPLAINTS YOU ALL ARE SUMITTING AND GOD BLESS YOU ALL.

I have had no service on my phone for 4 days, I still have minutes and text minutes but I can't use my phone, I want it fixed or refund my minutes, my expire date is coming up now 3/18/2013, I have 655.00 min left and 529.00 messages left and then when I get on the web its is saying restriction # 36 what is up with that, I either want the problem be fixed or I want my minutes back since I'm not getting no service plus what is up with have to pick a network, never had to before and the only network showing up on my phone is at&t. I want something done about this matter, my name is Kelly Dickinson Phone # 518 986-**** my address is 146 Pleasant Ave. Johnstown, NY 12095

I TRY TO ACTIVATE MY PHONE USING MY DEBIT CARD AND THE ATOMATIZED MACHINE CUST HELPER SAID PAMENT NOT SUCCESFULL SO I TRY AGAIN AND SAID THE SAME THING.WHEN I FINALLY CONTACT ONE OF THE REPRESENTATIVE HE SAID STRAIGHT TALK HAVE DONE TOOK MONEY FROM MY CARD 2 TIMES AND THE PHONE CAN NOT BE ACTIVATE TILL I GET MY REFUND BACK.IS BAD SERVICE THEY PROVIDE .THEY NEED MORE REPRESENTATIVES OR THEY GOING END UP LOOSING THE CUSTOMERS.STRAIGHT TALK CUSTOMER SERVICE DONT WORTH A ***,U NEED HALF A DAY TO RESOLVE ANY SMALL ISSUE WITH UR PHONE.

The first 2 months with straight talk worked fine, the thirh time I refilled with with the $60 international card, I could only make international calls from the Dayton oh and Detroit mi area. I've called at least 10 times, sometime waiting for over 60 minutes, other times when the rep couldn't solve my problem, said he/she would transfer me to superviser, then had to wait for long time, finally the line cut off. Now in my 5th month, I can only make international calls from a place I've never been before, all my regular routes have been cut off, even though i refilled with the $60 international card. I called again yesterday, had to use my pay as you go phone, waisted at least another 30 min until she was going to transfer me to her superviser after we had turned the phone on and off a few times, the she eighteen hung up or the phone just lost connection... This is horrible service, and this is the last time I'm refilling the phone. My

Generally speaking, the Straight Talk at Home unit I purchased works great and the $15 a month unlimited talk cannot be beat. I am happy with that. However, the so-called 411 is a god damned joke. I have NEVER been able to once get a satisfactory use from this and it angers the *** out of me. I hope some executive from Straight Talk or Tracfone sees this. Their 411 is USELESS. In addition, they have advertising. I have called a couple of businesses that do advertise and asked to speak to someone responsible for purchasing ad space and told them of this issue and stated that I for one would associate their business with a bad experience and urged them to reconsider buying ads on this 411. I hope the persons repsonible for this go to ***.

I've been a straight talk customer for 3yrs, and this isn't the first time I've had a problem but it is my first time complaining.I bought a new phone 2 days ago and I used the automated system to transfer my number over to another straight talk phone. When I call customer service I never seem to get a REAL PERSON!!! What's up with that? Anyway...I keep getting the same *** message saying to call back in 15mins. Someone needs to do something about this, I'm seriously thinking about changing my cellular service all because their customer service sucks!!!!!