Filter by rating
filters
State:
Show
City:
Show
Product:
Show
I can never get satisfaction from Straight Talk on any problem that I have with my phone. Every person that I speak with is in the Philippines and they seem to think that everyone else is dumb, when in fact they are the ones that do not understand anything that you are...
View full review
1 comment
Anonymous
#562836

Straight Talk stinks.

Review
#352856 Review #352856 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service

Straight Talk Wireless in Toledo, Ohio - Horrible service and cheating company

I am very very upset with straight talk connection, straight talk has a $45 per month plan , if you add another $15 to it you can get unlimited International call. I pay $60 plus tax per month for calls within Us and international calls , first few months the calls were very low quality , i complained every month but with no results , they kept apologizing. Now I cannot make international calls at all for last 3 weeks even when I paid for it. I asked for a refund because I cannot make calls at all. However, the person in customer care refused to pay back any amount even though I could not use their services at all. and not only that they have not been able to fix the problem yet. I have never encountered such horrible phone connection in my entire life. I am switching from Straight talk starting next month. And be advised not to use their services.
View full review
Review
#352289 Review #352289 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Loss
$65

Straight Talk Wireless in Wytheville, Virginia - Straight Talk can't get anything straight, they have my account confused with other people's

Where to begin ! I feel *** for trying to sort things out with them for over a year and am finally going to end it when my service ends this month. Despite calling them over a dozen times in 18 moths and patiently explaining the situation, it has got worse - within the last week I got 3 emails from them, 1 thanking me for restarting phone and 2 warning me my end was due and to do automatic payment (no freaking way and pay for at least 4 phones) the 3 phone no's are nothing to do with me, I call them and tell people to call straight talk themselves but this situation just gets worse, it is always different numbers so I am starting to wonder if someone at ST is taking the *** with me, I kept thinking surely they can't be 'this' inefficient and after I explain it, they will sort it out, I only called them 2 weeks ago and explained to only have 'my' phone number associated with my email address and she confirmed that's all they had. BTW I always ask for a supervisor now since the first line operatives seem to barely understand English and seem to have extremely limited mental capacity - sorry to be rude but you try talking to them and explaining a problem, it's like they can only read from a script and can't deviate from it whatever you tell them - beginning to think they must advertise for *** with such high unemployment you'd think they could get better workers but I honestly think the ST company don't care. I live in a rural area where ST was the only option for reception around home but now I have had enough, it shouldn't be this much of a problem. Oh and they keep texting me "happy birthday" several times during the year - but of course NOT on my actual birthday - I also told the supervisor that (in a light hearted way) 2 weeks ago, a few days after that I got a 'Happy Birthday' email - yep, wasn't my birthday - I laughed so much, I've gotten to the point where I don't expect them to get anything right and find the whole thing ludicrous.
View full review
Review
#350935 Review #350935 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service

Straight Talk Wireless in Arlington, Tennessee - Straight Talk Cell Phone

Recent experience with StraightTalk: --Purchased a Galaxy SII smartphone at WalMart for $350 and an airtime card for $45. --Discovered that the cell provider does NOT offer call forwarding - a feature readily available on all national cell carriers (note: StraightTalk uses AT&T). --WalMart refunded the purchase price of the phone but not the airtime card ($45). --Contacted StraightTalk - Spent nearly an hour on the phone with customer service before a knowledgeable rep came on the line. They refused to refund any of the $45 citing a policy of not refunding airtime. I DO NOT recommend StraightTalk for two reasons: 1. Poor customer service 2. No call forwarding feature
View full review
1 comment
Anonymous
#560610

you can set up call forwarding on any droid phone (most phones acually) if you go to the call settings.....why try to do it from the carrier itself?

Review
#350673 Review #350673 is a subjective opinion of poster.
Loss
$45

Straight Talk Wireless in Wareham Center, Massachusetts - Straight Talk the worst customer exprience

I bought the straight phone thinking it made more sence and would give me more for my money. The aggrivation is not worth it. Every time I would try to add minutes to the phone, it would not let, finally I would get a hold of service in another country where you can not understand them and they reply with words off their script. Each and every time I was told the phone needed to be programed and I spent hours on the phone thinking this had been done, but the same thing happened the next time I tried to add minutes. This last experience I finally went to the Walmart where I purchased the phone and asked gor help. After another hour on the phone with the dept. manager and customer service, the minutes were finally added. The store manager tells potential buyers not to purchase straight talk due to the many complaints and problems he has with the company.
View full review
Review
#350165 Review #350165 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service

Straight Talk Wireless in Cleveland, Mississippi - Straight Talk Not Worthy

My phone was just on and all of a sudden in the middle of the day it was disconnected. Someone has stolen my number and Straight Talk will not even answer the phone. I have tried to call like twenty times and still no answer. They say that the lines are busy, but I think not. People numbers have been getting stolen around my area for a while now. I need to talk to a manager, but they hung up. This stuff is pitiful and something needs to be done. I am tired of them not protecting phones the way they should. I am pissed to the max.
View full review
Review
#350036 Review #350036 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service

Straight Talk Wireless in Dallas, Texas - Getting Service /Tech Support

Unable to set up auto refill (today) online and auto phone service is poor. Have Great service as long as I can keep my phone activated. thanks for letting me vent... Just purchased a new phone, Motorola Flip Phone, and after numerous attempts (online) the service was transferred from my old phone except for information (i.e. pics, contact info, folders, etc.). Had NO phone service for 2 days, called numerous times, getting your automated service and it could not resolve my problem. You deactivated my old phone before activating my new phone. Please tell me you can transfer my old phone info, i.e. pics, contact numbers, folders to my new phone?
View full review
2 comments
Anonymous
#551498

If there business model is to sucker people in with a cheap price and a no money back guarantee, then frustrate them until they go to an other company it worked.

Have fun with your month and a half profit straight talk.

save money...get what you pay for.

Anonymous
#551497

If there business model is to sucker people in with a cheap price and a no money back guarantee, then frustrate them until they go to an other company it worked.

Have fun with your month and a half profit straight talk.

save money...get what you pay for.

View more comments (1)
Review
#349529 Review #349529 is a subjective opinion of poster.
Service
Straight Talk Wireless Service Transfer

Straight Talk Wireless in Concord, North Carolina - Straighttalk

I paid 7 days in advance , $50.35 ,and put it in reserve, which my end date was the 9th. This month my phone was disconnected on the 2nd! So I did not get my full month service from 9/9 -10/9. Customer service told me because I paid my 'reserve' on the 2nd, I had to pay again to get reactivated??????!!!!!! I paid in advance/reserve so I would have no interruption in service if I forgot!! These people are CRAZY! Their customer service argued over and over that I was not entitled to service thru thru October 9th because I paid the reserve amount on September 2nd!
View full review
Review
#349401 Review #349401 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service

Straight Talk Wireless in Plano, Texas - Huawei & Striaght Talk-on my 3rd dysfuncional phone, will not refund price

I bought a Huawei Android/Straight Talk Phone thru Walmart, the first one did not keep a signal & kept shutting down, returned to Walmart for another, that phone died in 2 days, Straight Talk will not refund my money. Last Sunday my phone went dead with the message "Keyboardprogramming has stopped". Couldn't access ANYTHING. Monday I was very sick but had no way of calling for help because this is the only phone I have and RELY on. Tuesday I went back to Walmart so I could use their phone to call Customer Service. After finallly agreeing that my phone was effed they are sending me a new phone in 3-5 days. I asked that they send it overnight, they would not do that. They asked for another phone # where I could be reached. COME ON! I asked them do they expect their customers to keep a back up phone? I have anold Bet 10 phone I had to but time for to use while I wait for my 150.00 Android phone to be reolaced. I want my money back, Straight Talk & Huawei are the woest, do not buy. Filing complaints w BBB & FCC
View full review
4 comments
Anonymous
#945523

Mine locks up keyboard and apps. It kicks off internet all the time.

I call and the foreign guy says nope it shows your phone is working fine. It is a piece of ***.

Do not waste your money. Company does not stand behind their products.

Anonymous
#905596

They are junk. I have had mine 5 months and will never buy another one!!! Straight talk customer service sucks!

Anonymous
#655556

Same thing happen to my huawei phone and only had it 2 months

Anonymous
#547262

:grin :grin :grin :grin :grin :grin :grin :grin :grin :grin :grin :grin :grin :grin :grin :grin :grin

View more comments (3)
Review
#347667 Review #347667 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Loss
$150
I transfered my phone number of 7 years from T-Mobile to Straight Talk. One day my phone wasn't working and I called customer service who reported that they resolved the problem. Well my phone was working but suddenly I had a new number in A DIFFERENT AREA CODE...
View full review
Review
#347372 Review #347372 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Loss
$45