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Straight Talk Wireless in San Benito, Texas - Samsung phone from straight talk

I ordered a large refurbished phone from straight talk, but the phone that was sent to me, was a small one instead. This is the most confusing phone that ive ever had. I cant get on internet, cant get my calls to go threw half the time. Its the worst *** I've ever dealt with. I'll never order from them again. Plus they have poor customer service. It sounds like someone talking from a foreign country. I am very unhappy and feel like I got ripped off. I want a refund but cant get one. What a joke! Dont order from these people!
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Review
#339908 Review #339908 is a subjective opinion of poster.
Service
Straight Talk Wireless Internet Service
Loss
$74
I had Verizon and for some unknown reason switched to Straight Talk last year; after 10 months of excessive number of dropped calls I tried to switch back to Verizon. I ordered my new Verizon Phone gave them my phone number to have ported, called Straight Talk to...
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Review
#339773 Review #339773 is a subjective opinion of poster.

Straight Talk Wireless in Washington, District Of Columbia - Straight Talk will still your overnight money and lie to you about shipping you package

I placed an order with Straight Talk for a sims card and unlimited talk,text, and media that is advetised hundreds of times on tv I payed for the overnight shipping. Ordered on a Sunday which is one of the *excluded shipping days I understand that but now is Wednesday and I have no package. I spoke to everyone at Straight Talk about my situation and all they could tell me was that if the order ever arrives at my door just refuse it and I will receive my refund. I just wanted my package not false advertisement be carefull.
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1 comment
Anonymous
#566373

my brother has had straight talk for 2 years now and he's had no problems with them it all.....i'm fixing to switch to them also

Review
#337863 Review #337863 is a subjective opinion of poster.
Loss
$80

Straight Talk Wireless in Indianapolis, Indiana - Straight Talk is the worst phone service ever!

I purchased my first straight talk phone in March, 2012. Within a month, the phone stopped working. I got a replacement phone and that one stopped working as well. I replaced the phone again, and it stopped working 2 weeks later. I returned the last phone, but they sent me back a cheaper phone as replacement. I called them and spent 1hr50min on the phone explaining that they sent me the wrong phone. They sent me another replacement, but this phone was also incorrect. When I called them again, I spent 1hr on the phone with them, then was disconnected. I called again and spent another 1hr30min trying to get this matter resolved. This ussue is still unresolved a month later.
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1 comment
Anonymous
#526696

I'm having the same issue! The sent me a refurbished replacement phone that won't charge.

Then, they sent me a new battery and it still won't charge.

Now I have to wait another 7 days without a phone to receive the 2nd replacement phone and they refuse to send me the replacement before receiving my defective phone. I'm thinking of just dropping them.

Review
#337803 Review #337803 is a subjective opinion of poster.
Service
Straight Talk Wireless Replacement

Straight Talk Wireless in Alexandria, Louisiana - Straight Talk doubled my order then making me wait to get my money back.

I ordered a cell phone from Straight Talk. When the order was complete, a message came up saying "do you want to display items sent unsecurely?" When I said yes, it took away my order confirmation page before i could print, and told me that the sale did not process correctly and the sale was invalid. I went through the ordering process over again and this time did not choose yes when the same message came up on the screen. I printed the order confirmation and then checked my bank account to see if the money had been reserved, yet. On the bank statement, it showed that the money had been reserved two times. I called Straight Talk on the customer line and told them what had happened. They looked into my account, didn't find any order numbers and finally found the order number that I printed the second time. They assured me that there wasn't a second order placed, that it had not been processed and that the second charge being held for reserve would be released then the banks re-opened. Monday, I checked my account again finding that the two charges were still pending. By Tuesday, both charges were placed, I received the first phone on Tuesday and the second (unwanted) phone on Thursday. When I called them on Thursday to tell them that I had a phone that I did not want, they informed me that it would be 30 days before I received my money ($200.00) back AFTER the phone was received by them. Also, I had to pay for the shipping (with tracking) back to them for a phone that I didn't want in the first place. When I asked them for compensation for the time spent on the phone, placing the order, and all of the hassle that I had to go through to get a *** phone, they compensated me with 10 service days. I am royally ticked! Seriously thinking about changing companies!! Wishing I knew a lawyer to help me file a suit!
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1 comment
Anonymous
#528057

they did the same thing to me, horrible wireless service

Review
#336500 Review #336500 is a subjective opinion of poster.
Service
Straight Talk Wireless Shipping Service

Straight Talk Wireless in Raleigh, North Carolina - Straight Talk

I have e-mailed and called Straight Talk many times, wasting hours on end talking and holding. My old Nokia E71 phone worked good with signal but not anything else. I moved up to the Samsung Proclaim and don't have any service. All they have done is told me to send my phone back in and they will try replacing it with another phone. The problem is, they don't have a phone like the Proclaim. I'm guessing they will try to give me an old phone that has been referbished instead of finding something better. Any suggestions?
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3 comments
Anonymous
#525531

Paul, call 305-715-6500 and ask for a manager, I talked to a woman named Terry at EXT.6120 that finally helped me and changed my phone for another one.

Anonymous
#525441

first thing i ordered online they lost my order ive been waiting 3 days for conformation but with no tracking number and no response this money came off my ss card no phone no money they say they will call me in 3 hours what do u think? i will never purchase anything on line again paul barton

Anonymous
#522029

Don't waste time calling the numbers they give you. Here are numbers for corporate office.

Here is customer service manager in miami.

Name is

Pearline , direct number is 305-715-6526

or even better, leave customer service behind and call 305-640-2000 and ask for FJ Pollack who is the CEO, or Richard Salzman is a member of the board of directors. Give them ***!!

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Review
#335795 Review #335795 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Loss
$279
We bought an AT&T compatiable SIM card from straighttalk this past week and paid for overnight shipping...$14.95. I also ordered another 1 form my MIL, that wasn't in a rush to get it like my husband was THE SAME DAY and had her's done regular shipping. Here it is, 4...
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Review
#335540 Review #335540 is a subjective opinion of poster.
Product
Straight Talk Wireless Sim Card
Loss
$14
Well my boyfriend and I have had ST phones for 3 years now. I was using the NOKIA E71 and just purchased the ZTE MERIT for me & PROCLAIM for him. We BOTH use internet, phone, text etc including YouTube, Yahoo, CNN, he does some sports stuff etc. Neither of us have EVER...
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2 comments
Anonymous
#536512

I drive a truck for a living.I've had 3 different pre-paid phones.I've been with

straight talk for over 4 years.Only time I ever have a problem is when I was on the verizon network..AT&T is best for me..Never had a problem with the phone itself..Right now I have the SAMSUNG T528G..Love it..From Richmond Va & All over the U.S.A :)

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Review
#334804 Review #334804 is a subjective opinion of poster.

Straight Talk Wireless in Monroe, Louisiana - Stayed on phone 2 hours before my problem was resolved

My Straight Talk phone is set up on auto pay.BIG MISTAKE. TodayJuly 19,2012 my mobilephone showed zero days and zero minutes. JULY 02 2012 MY CREDIT CARD WAS CHARGED for 30 days service. The first two straight talk associates wanted to charge my credit card for additional minutes.I had not used half of the minutes I purchase each month. my problem was finally solved after two hours and 5 associates. I work and do not have 2 extra hours to be bothered with their error.I lost my temper which I feel bad about. Sometimes modern technology is not worth the bother.Straight Talk is cheaper and that is the only reason we have it.MOST LIKELY i WILL SHOP AROUND FOR ANOTHER PLAN
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Review
#333230 Review #333230 is a subjective opinion of poster.

Straight Talk Wireless in Memphis, Tennessee - Still waiting for service from Straight Talk

Straight Talk still, after 5days, has not set up my cell service. I paid for one month service and a sim card. The card must be defective and the said they would send a replacement. I called today and the replacement still has not shipped. I am totally pissed. I have been without a phone since July 13 since my cell is my primary phone. Their customer service seems to be lacking. They give several different numbers to call but they all seem to go to the same helpdesk. And with all the complaints that I've read why are they still in business?
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Review
#332908 Review #332908 is a subjective opinion of poster.
Product
Straight Talk Wireless Sim Card