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Let me start by saying I spent 3 days trying to help get a neighbors tracfone setup that I bought her for christmas so I was already annoyed with the outsourced reps since their difficult to understand. I just spent 3 1/2hours on the phone with them trying to get a...
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Review
#285543 Review #285543 is a subjective opinion of poster.
Loss
$45

Straight Talk Wireless review in Washington, District Of Columbia: Customer Service Sux!!!!You never get to speak to a live English speaking person!

I bought my daughter a new Straight-talk phone for Christmas & went on line to transfer her phone # From Boost Mobile to her new straight-talk phone. The information told me that it could take up to 24 hrs to process the request. After 24 hrs i called Straight-talk to find out why the & was put on hold for almost an hour before i hung up. I called back & was again put on hold for about 45 mins. When someone finally answered the phone, it wasn't an American speaking person & i could tell that he was reading from a prompt, he proceeded to tell me that i should call back in an hour or 2 when a customer service representative could assist me. I called back 5 different times that same evening & each & every time was put on hold for more than 30 minutes! The customer service really truly sux!!!!
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2 comments
Anonymous
#753352

All that I can say about tracfone is that it is the most irritating situation that I have had in a very long time. I bought a card for more minutes (120 - Walmart).

They said the airtime number (scratch off thing) was invalid. Took it back to Walmart. They did give my money back. So, I figured it was just one badly printed card.

Went to Walgreen. Bought another. Guess what ... same thing.

The manager at Walgreen actually spent 2.75 hours on the phone with them thinking that he would get satisfaction. He finally realized what I had been going through and not only gave my money back, but pulled all the tracfone cards off the shelf and referred it up the chain along with voice recordings of all the conversations. I actually think Walgreen will quit them after this experience. I was finally brought to their attention.

I will be interested to see how it turns out. My recommendation ...

run, don't walk away from anything associated with tracfone. I put the phone in the garbage!

Anonymous
#398644

Stop reposting! We got the hint the first time you posted and yet still no one gives a ***

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Review
#284438 Review #284438 is a subjective opinion of poster.

Straight Talk Wireless review in Washington, District Of Columbia: Customer Service Sux!

I attempted to transfer my phone # from a Boost Moble to my new Straighttalk phone online & it did not work. After 24 hours with no phone service, i called Straighttalk & was put on hold for almost an hour that day & again 4 different times that same evening!The 1 time that i did get thru to someone (Not AMERICAN)i was told to call back in an hour or 2 so that a representative could assist me.This is my 5th phone call today & i have wasted more than 4 hours trying to get thru to these people!!!!THE CUSTOMER SERVICE SUX!!!!!!!
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1 comment
Anonymous
#398645

Stop reposting! We got the hint the first time you posted and yet still no one gives a ***

Review
#284434 Review #284434 is a subjective opinion of poster.

Straight Talk Wireless review in Amsterdam, Ohio: Tracfone wireless shame on you

I purchased a 50$ phone (straight talk wireless) card for my 11 yr. Old son's prepaid phone and when I called to have it activated for him I sat through customer service ***. =/ it is saddening that cell phone providers hire inept customer service rep.s that cannot fufill their job requirements and solve technical support issues. I do not reccomend this service to anyone in the future as you will most certainly find out exactly what I am talking about. One dummy had the audacity to ask me to drive across town to return the card to the retailer from which i purchased it until i read to him what is clearly stated on every prepaid phone card 'non-refundable'... what unbelievable idiots =/ now they think a new sim card will fix things. After my child uses the month of service i have paid for im am going to dismember this phone with my vehicle and mail it back to them seeing as that is how much the phone and service is worth to me. Tracfone- learn to know your as-s from a hot rock and to provide reliable services to your customers!
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6 comments
TIm
#399255

Seriously? You bought a prepaid cheap phone, with *** service and the are shocked to find out it is a cheap phone with *** service?

You bought a phone built by the lowest bidder, outsourced to the cheapest company, and received the customer service you pay for: none.

You want a well built, phone and an American from Tennessee to speak with you, buy Sprint.

Anonymous
#399246

so sad, good credit is a tool by the banking industry to encourage people to borrow money they don't actually need. It is how they make hundreds of billions in profits.

I know a number of people with "good credit" who use prepaid for the simplicity of it.

It also keeps less than disciplined people from overspending on unnecessary additional charges. Your criticism of people being intelligently frugal shows your ignorance and demonstrates that you are just another sucker for the banks.

Anonymous
#397985

Oops i guess it did lol well either way i made my point =)

Anonymous
#397984

Since it doesnt seem my last comment postsed ill say this...so sad.. Go play a long game of hide and go F-U-X-K yourself =) 11 yr.

Olds dont have credit and I will not have a child running up my phone bill. Next time read clearly before you post =)

Anonymous
#397981

You evidently are not the sharpest crayon in the box =) anyone with sense would know not to buy an 11 yr old a phone with a contract so that they can run up the bill. *** me -!- and at least this was a new comment, the last 3 people you commented it was the same sad rebuttle

Anonymous
#397971

You got a pay as you go phone with no contract. Those are for people with *** poor credit.

What did you expect to get with that kind of service?

I mean come on really? YOu want good service then get good credit and get a real phone company with a contract.

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Review
#284116 Review #284116 is a subjective opinion of poster.
Loss
$50

Straight Talk Wireless review in Ramsey, Illinois: Straight Talk Deactivated Phone

Unlimited should mean exactly what it says "UNLIMITED". His phone was deactivated for overuse of data. It cannot be reactivated even with a new SIM card, so we are left with a two-month-old $250 phone that can be thrown in the trash. I read another review where the customer's internet usage was cut off, but he could still use the phone. Fine, when you reach the UNLIMITED amount, cut off the internet service for the rest of the month, but don't render the phone PERMANENTLY useless. That is ridiculous and I am PISSED. I would not recommend Straight Talk.
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1 comment
Anonymous
#460392

They should have to give your money back from what u paid for the phone and phone card....thats not right

Review
#280369 Review #280369 is a subjective opinion of poster.
Product
Straight Talk Wireless Sim Card

Straight Talk Wireless review in Portland, Oregon: Straight Talk phones/service are terrible

Took 36 minutes to pay for a new month. After the first month, the line across the top of the phone that tells how many days are left ceased working - it always says I have zero. Took almost two hours to find out no one knew how to fix that. Got phone beginning of September of 2011. 7 November I wake up to no screen. Can't get an email to the company. Refuse to call, because the outsourcers, while unfailingly polite, are scripted and can't do anything off script, nor can they get anyone who CAN help. Would love to be contacted with a resolution. The lady at WalMart was very nice, but their policy is 15 days to return the phone, and she didn't know how to reach the company except on the web site.
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1 comment
Anonymous
#390800

Following up - Sent email beginning of December to see if they could help me. I had spent 75 minutes holding to refill my minutes.

They emailed and said I should expect to hold a couple of minutes. They misspelled my name even with it right in front of them. They offered to send post paid sticker so I could send it back and they would fix or replace it. Unfortunately, I can't live for two weeks without a phone.

They tried to call me, but my phone was suspended because I HAD NO MINUTES. Yes, after I held for 75 minutes and gave up. So they called my emergency contact, and seemed baffled that I did not answer the phone. When I DO get a rep, they are scripted and cannot do ANYTHING but take my money.

Tonight I sent another email, requesting compensation. We will see how ethical they are.

I did also let them know that all of this negative publicity isn't good for them. Sigh.

Review
#273791 Review #273791 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
I purchased a Straight Talk data phone and a $45 Unlimited access card. Prior to the day I purchased these products I was told directly from a sales woman if I had any problems with this I could return "them". The Walmart employees raved about this product. They...
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5 comments
Anonymous
#1220124

I have the same issue. I purchased the wrong card that cost me 50.00.

Walmart info ed me that all phone cards sales are final.

I have called back and forth and did not get anywhere. I basically donated 50.00.

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#273721 Review #273721 is a subjective opinion of poster.
Seraight talk phone screen went white call customer services.They say send phone back S.Talk will send replacement when we get broken phone.Took a week.Received replacement and a SIM Card call to get phone an ask about SIM Card new one.use in phone but what about the...
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1 comment
Anonymous
#396487

I'd like to join you, but the link doesn't work.

Review
#271369 Review #271369 is a subjective opinion of poster.
Product
Straight Talk Wireless Sim Card
Thanks to the dumb customers from the United States many people from other countries like Bogota, Guatemala and the Philippines have a job.. Thanks to all you fat, lazy, dumb spoon fed wanna be people from the US we all have a job.. =) Thanks to the dumb customers...
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4 comments
Anonymous
#395198

well, if you want to keep your precious jobs that you got thanks to the dumb customers from the United States you should learn how to speak NORMAL English you freaks!!! I cannot understand anything when you speak "English" with your nasty accent!!! I do not know who hired you!!!

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#263445 Review #263445 is a subjective opinion of poster.
Loss
$100

Straight Talk Wireless review in Salem, Oregon: Straight talks horrible...read this..

So I called straight talk about a week ago wanting to change my plan from there $45 unlimited plan to there $30 1000 minute plan. I'm set up on there auto refill system and have been a straight talk customer for about 8 months. Up until now I can say I used to be pretty happy with there service, all the way up until I actually have to deal with them. When I talked to the lady on the phone, she spoke horrible English... It was so hard to understand her. She asked me to repeat things multiple times and kept saying one more minute while my system is figuring it out at least 7 or 8 times. I proceeded to ask her again, I just want to make sure that the $30 plan will not start until the end of the 30 days of service I had already paid for this month. She said it wouldn't, that the $30 would come out on September 9. Well last night I checked my account...they charged me the same day I talked to them for another months worth of service even though I still 2 weeks left on my contract. Last night to get this all straightened out....I called the customer service center to talk to them about refunded my account for the $30 because like I said I called to change my service future plan not to be charged that day...I honestly don't even think they know what there doing or how to do there job. So last night was awful. I got disconnected 3 times, I was on the phone with 3 different reps. I asked multiple times to speak to a supervisor. I repeated this story over and over again with each rep too. Finally the last lady I talked to said she was going to transfer me to the refund department supervisor (even though at the beginning of the conversation she said there was no way of refunding me). I was on hold for an hour, nooooo one ever picked up. Today I called my bank and processed a claim against them. I am getting a refund through my bank and my bank will investigate straight talk. I did however have to re contact them today in order to stop the auto refill from coming out of my account. Once again I got disconnected twice. So I had to wait on hold about 30 minutes. I finally talk to someone, got them to process "the cancellation of my auto refill". At the end of the conversation I asked her...where are you guys located out of? She said the Philippine's. So for all of the complaints I read that said they don't speak good English and you cant understand them(including mine)....that's why. And the last question I asked was how late is your refund department open? she said 11:45 central....so remember how I said I was on hold for an hour to speak to a supervisor in the refund department...THEY TRASFERRED ME THERE after hours...that's why no one picked up. How incredibly rude, and a huge waste of m time... By far there the most awful company I have ever had to deal with. Don't start service with them. You will regret it.
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4 comments
Anonymous
#479191

I have exactly the same experience as hers.When i changed my plan from unlimited to 30$, i i didnt get a service for days..the same horroble experience that i put on hold for hours and transfered from one person to another, asking the same story everytime you are transfered to another person. I also requested if I can talk to the manager because I aont have extra line to use, am just using a friends cel..but the lady just kept me on hold andd tried to fix it..a hit and miss type of fixing!!!...up to this day, i dont have yet a service! straighttalk sucks..yes they say you pay less for the service..but they forgot to say..you pay for stress fone!!

Anonymous
#396389

I also encourage you to visit the following site, where I was directed by the US Better Business Bureau as the appropriate venue to file a complaint against the company:

www.800helpfla.com

Anonymous
#371332

I have nothing but good things to say about straight talk. :grin

Anonymous
#371330

:cry

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Review
#259472 Review #259472 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan