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NEEDED A CONNECTER CORD FOR CHARGER; STARTED EARLY JAN/2012.RECEIVED A CHARGER NO CONNECTER CORD JAN 30..8 ATTEMPTS STILL NOTHING ANOTHER CHARGER WITH NO CONNECTER/ KNOW SAY HAVE TO BUY ONE...."WHAT??" A $200 PURCHASE UNDER WARRANTY AND O HAVE TO PURCHASE A CONNECTER...
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1 comment
wendy j
#454300

Hi, this is Wendy with Straight Talk. I read your post and am sorry that you are having issue with your charger.

Please send me your contact information to the following email address ST.CorpResolutionTeam@straighttalk.com. I can help you get the issue resolved right away.

Please include your name, phone serial number or cell phone number. Please include your blog name in your email and your comments from the blog.

Review
#306752 Review #306752 is a subjective opinion of poster.

Update by user May 14, 2012

I demanded the phone number and/or email contact for ST\'s corporate HQ in Florida. After a number of calls, and receipt of email assuring me they would solve the problems I was having...my original complaint was resolved. I informed their HQ Management they have a...

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2 comments
Anonymous
#482488

REF. "dan the mann." What has my issue got to do with you and your amazing phone?

Did you get on the wrong page? I'm happy for you and your kumbiyah telly, but the problems and so-called customer service I encountered as a result warrant verbiage I'm not permitted to use here.

Get a grip and ensure you read fully before you fire a mis-directed round downrange. Knightsix

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Review
#304965 Review #304965 is a subjective opinion of poster.
Straight Talk has the worst customer service. I guess when you want to save money, you have to give up decent help too. I bought a $179.99 phone and have been trying to transfer my number over to it for over a month now. The customer service has just be very unhelpful....
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1 comment
Thomas F
#448942

Hi, my name is Thomas and I work with Straight Talk. I noticed your concern on this blog and I would like to help you.

Just send me your name, contact number and your phone serial number or cell number and we will resolve your issue right away. I work here and I too have a Straight Talk phone. At times there are problems but with the right people to help, your issue will get resolved. Please copy and paste your comments from the blog and include it in your email.

Please email your info to ST.CorpResolutionTeam@straighttalk.com. Please include your blog name in your email.

Review
#304658 Review #304658 is a subjective opinion of poster.

Dont buy a Straight Talk Phone Online | Straight Talk Wireless review from Fort Huachuca, Arizona

I purchased a Straight Talk phone from Walmart a few months ago and was pleased with everything except the keypad. Checked 2 Walmarts, they didnt sell what I needed so I went online and purchased a different phone (approx. Jan 25, 2012). Love it, worked beautifully about 48 hrs. All of a sudden, no service (Jan 31, 2012). Called them, long story short, wrong SIM Card. I was told a new SIM card would be Fed Ex'd. Called back (Feb 4, 2012) was promised new SIM Card by Feb 7, 2012. Guess what, today is Feb 9, 2012. I dont have a new SIM card, nor has it been shipped. As I'm writing this, I'm on the phone with the upteenth representative. In closing, AT&T ripped me off monthly but their service was flawless. I may be forced to go back. Pls keep this in mind before you go w/a Straight Talk phone/plan.
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Review
#295721 Review #295721 is a subjective opinion of poster.
Product
Straight Talk Wireless Sim Card
My contract just ended with att so I thought I would save a little money and try straight talk for 30 days befor I redid my contract (BAD MISTAKE) customer service does not have a clue all of them speak broken english they sent wrong phone for my network I have been...
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2 comments
Anonymous
#424382

George as to your commet I DID BUY THROUGH WEB SITE I DID PUT IN ZIP CODE they sent me a phone FED EX that is on t-mobil network we dont have t-mobil in my area even the ones you get at the local walmart are on the verizon network so smart *** I did follow the order process to a T plain and simple they screw up and it take and act of got to get there outsourced untrained customer service to do anything I even have an email that says they sent wrong one out so you need to know what your talking about befor popping off about something you know nothing about

I would not even have an issue if my issue had been handled right but I have been on the phone with these idiots for over 3 hours and still have no service no phone that will work in my are and no refund so there

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Review
#295092 Review #295092 is a subjective opinion of poster.
Loss
$53
I purchased a Straight Talk smart phone for my daughter and set up auto-refill to pay for the unlimited data plan. Three weeks ago, the data service was shut off. My daughter called them to report the Internet was inaccessible, but gave up after being transferred...
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53 comments
Anonymous
#1209394

I hate hate and hate straight talk they rob you alive.

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Review
#292408 Review #292408 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Let me start by saying I spent 3 days trying to help get a neighbors tracfone setup that I bought her for christmas so I was already annoyed with the outsourced reps since their difficult to understand. I just spent 3 1/2hours on the phone with them trying to get a...
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Review
#285543 Review #285543 is a subjective opinion of poster.
Loss
$45

Customer Service Sux!!!!You never get to speak to a live English speaking person! | Straight Talk Wireless review from Washington, District Of Columbia

I bought my daughter a new Straight-talk phone for Christmas & went on line to transfer her phone # From Boost Mobile to her new straight-talk phone. The information told me that it could take up to 24 hrs to process the request. After 24 hrs i called Straight-talk to find out why the & was put on hold for almost an hour before i hung up. I called back & was again put on hold for about 45 mins. When someone finally answered the phone, it wasn't an American speaking person & i could tell that he was reading from a prompt, he proceeded to tell me that i should call back in an hour or 2 when a customer service representative could assist me. I called back 5 different times that same evening & each & every time was put on hold for more than 30 minutes! The customer service really truly sux!!!!
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2 comments
Anonymous
#753352

All that I can say about tracfone is that it is the most irritating situation that I have had in a very long time. I bought a card for more minutes (120 - Walmart).

They said the airtime number (scratch off thing) was invalid. Took it back to Walmart. They did give my money back. So, I figured it was just one badly printed card.

Went to Walgreen. Bought another. Guess what ... same thing.

The manager at Walgreen actually spent 2.75 hours on the phone with them thinking that he would get satisfaction. He finally realized what I had been going through and not only gave my money back, but pulled all the tracfone cards off the shelf and referred it up the chain along with voice recordings of all the conversations. I actually think Walgreen will quit them after this experience. I was finally brought to their attention.

I will be interested to see how it turns out. My recommendation ...

run, don't walk away from anything associated with tracfone. I put the phone in the garbage!

Anonymous
#398644

Stop reposting! We got the hint the first time you posted and yet still no one gives a ***

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Review
#284438 Review #284438 is a subjective opinion of poster.

Customer Service Sux! | Straight Talk Wireless review from Washington, District Of Columbia

I attempted to transfer my phone # from a Boost Moble to my new Straighttalk phone online & it did not work. After 24 hours with no phone service, i called Straighttalk & was put on hold for almost an hour that day & again 4 different times that same evening!The 1 time that i did get thru to someone (Not AMERICAN)i was told to call back in an hour or 2 so that a representative could assist me.This is my 5th phone call today & i have wasted more than 4 hours trying to get thru to these people!!!!THE CUSTOMER SERVICE SUX!!!!!!!
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1 comment
Anonymous
#398645

Stop reposting! We got the hint the first time you posted and yet still no one gives a ***

Review
#284434 Review #284434 is a subjective opinion of poster.

Tracfone wireless shame on you | Straight Talk Wireless review from Amsterdam, Ohio

I purchased a 50$ phone (straight talk wireless) card for my 11 yr. Old son's prepaid phone and when I called to have it activated for him I sat through customer service ***. =/ it is saddening that cell phone providers hire inept customer service rep.s that cannot fufill their job requirements and solve technical support issues. I do not reccomend this service to anyone in the future as you will most certainly find out exactly what I am talking about. One dummy had the audacity to ask me to drive across town to return the card to the retailer from which i purchased it until i read to him what is clearly stated on every prepaid phone card 'non-refundable'... what unbelievable idiots =/ now they think a new sim card will fix things. After my child uses the month of service i have paid for im am going to dismember this phone with my vehicle and mail it back to them seeing as that is how much the phone and service is worth to me. Tracfone- learn to know your as-s from a hot rock and to provide reliable services to your customers!
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6 comments
TIm
#399255

Seriously? You bought a prepaid cheap phone, with *** service and the are shocked to find out it is a cheap phone with *** service?

You bought a phone built by the lowest bidder, outsourced to the cheapest company, and received the customer service you pay for: none.

You want a well built, phone and an American from Tennessee to speak with you, buy Sprint.

Anonymous
#399246

so sad, good credit is a tool by the banking industry to encourage people to borrow money they don't actually need. It is how they make hundreds of billions in profits.

I know a number of people with "good credit" who use prepaid for the simplicity of it.

It also keeps less than disciplined people from overspending on unnecessary additional charges. Your criticism of people being intelligently frugal shows your ignorance and demonstrates that you are just another sucker for the banks.

Anonymous
#397985

Oops i guess it did lol well either way i made my point =)

Anonymous
#397984

Since it doesnt seem my last comment postsed ill say this...so sad.. Go play a long game of hide and go F-U-X-K yourself =) 11 yr.

Olds dont have credit and I will not have a child running up my phone bill. Next time read clearly before you post =)

Anonymous
#397981

You evidently are not the sharpest crayon in the box =) anyone with sense would know not to buy an 11 yr old a phone with a contract so that they can run up the bill. *** me -!- and at least this was a new comment, the last 3 people you commented it was the same sad rebuttle

Anonymous
#397971

You got a pay as you go phone with no contract. Those are for people with *** poor credit.

What did you expect to get with that kind of service?

I mean come on really? YOu want good service then get good credit and get a real phone company with a contract.

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Review
#284116 Review #284116 is a subjective opinion of poster.
Loss
$50