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When u order a phone from straight talk on warranty dose the phone come with a sim??
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1 comment
MariaST
#1556474

Hi. This is Maria from Straight Talk Wireless.

We would like to take this opportunity to thank you for spending your precious time. Yes. The phone will come with its own SIM card. Should you have any questions or concerns, please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Review
#1325315 Review #1325315 is a subjective opinion of poster.
1.6
Details
I cancelled service 2 weeks ago for a number I would no longer be needing. I followed the instructions and got confirmation that the phone was cancelled, and I followed the instructions to cancel the autopay, but it was not cancelled. Today I see a pending charge on my...
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1 comment
MariaST
#1556473

Hi WorldlyEmperorPenguin397. This is Maria from Straight Talk Wireless.

I read your post and am sorry you’re having some problems. Allow us to review your account so we can provide you with a concrete resolution regarding your refund request. Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Review
#1324266 Review #1324266 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Cons
  • Cancellation on website
Reason of review
Return, Exchange or Cancellation Policy
Loss
$50
Preferred solution
Full refund
1.6
Details
Don't do it! Coverage map is falsely advertised. Less than 2mbps from 10am to 3am in Avondale/Phoenix AZ, and many other places in the US (OTR truck instructor) when they advertise 4G LTE. Total scam. Even after you expend the 10Gig "unlimited" it supposed to be at...
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2 comments
MariaST
#1558766

Hi Anonymous. This is Maria from Straight Talk Wireless.

I read your post and am sorry you’re having some problems. Allow us to review your account so we can provide you with a concrete resolution regarding your refund request. Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

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Review
#1322084 Review #1322084 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Reason of review
Not as described/ advertised
1.0
Details
Was having trouble with network, called and sought help, person on other keppt saying I'm looking it up without asking what was wrong, then switched me to someone else because he couldn't help, that person put me on hold without telling me and left me there. I was so...
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1 comment
MariaST
#1556468

Hi AshamedSiameseFightingFish. This is Maria from Straight Talk Wireless.

We are very sorry for the inconvenience you are going through. We never want our customers to have a poor experience with service. Allow us to review your account so we can provide you with a concrete resolution. Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Review
#1321583 Review #1321583 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service
Weak signal and no 4g data. I have been a straight talk customer for several years now. And until recently have not had many complaints. But within the last two weeks my signal has been horrible, and my supposed 4g data has been nonexistent. Tried calling customer...
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1 comment
MariaST
#1556079

Hi. My name is Maria from Straight Talk Wireless.

I would like to apologize for the troubles and frustration that you have experienced with our service. Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Review
#1320307 Review #1320307 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Reason of review
Bad quality
About two years ago I got straight talk wireless to save money and the caller ID on my wife’s landline would always show the name of a woman who had my number before me and Straight Talk said they would take care of it and it could not seem to be fixed then they sent...
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1 comment
MariaST
#1556459

Hi VolatileGiraffe. This is Maria from Straight Talk Wireless.

We are very sorry if you have encountered some issues with your caller ID. We'd like to take a closer look into what's going on and ensure there is a resolution for you. Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Review
#1320225 Review #1320225 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service
1.0
Details
I have not had my phone for more than 6 months, when I bought the phone and put my minutes on it worked for 2 days then I had to go and return my phone and purchase a whole new one for the new one to work for only 2 days again. Call customer service to be told I need a...
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Review
#1316732 Review #1316732 is a subjective opinion of poster.
Product
Straight Talk Wireless Sim Card
Reason of review
Damaged or defective
1.9
Details
I personally have four Straight Talk account on three different phones.. there bring your own phone has three SIM cards for $45.. but if you activate 1 and realize its towers don't have good service around where you live... May not 9 the service difference between the...
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1 comment
MariaST
#1557729

Hi OilyJay. This is Maria from Straight Talk Wireless.

Please accept our deepest apology for all the issues that you have faced with our service. Please chat with us using this link http://bit.ly/2CuBvXO so we can further investigate this matter and provide the best possible resolution. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

We look forward to working with you. Thank you.

Review
#1315689 Review #1315689 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Reason of review
Bad quality
1.5
Details
I bought a new galaxy S7 from Wal-Mart with using Straight Talk about 12 or more years. When i went out of town to take care of elderly parents my brand new cell 2 months old didn't work. Calling ST telling them and they tell me my cell is Verizon and no towers in that...
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1 comment
MariaST
#1557740

Hi TurbulentSnowshoe339. This is Maria from Straight Talk Wireless.

We apologize for the inconvenience we have caused you. Please chat with us using this link http://bit.ly/2CuBvXO so we can get this resolved. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Review
#1315647 Review #1315647 is a subjective opinion of poster.
1.0
Details
I HAVE THREE STRAIGHT TALK PHONES THAT STRAIGHT HAS DEACTIVATED TWICE IN THE PAST MONTH FOR NONPAYMENT, I HAVE PAID FOR THEIR SERVICE FOR A YEAR ON ALL THREE CELLS, EACH TIME THEY SAY THAT THE CREDIT CARD TOOK THE PAYMENT BACK, WELL THE LAST TWO TIMES I WENT TO WALMART...
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1 comment
MariaST
#1557752

Hi NormalSeaTurtle. This is Maria from Straight Talk Wireless.

Please accept our deepest apology for all the issues that you have faced with our service. Please send us a message through this chat link http://bit.ly/2CuBvXO so we can further assist you. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Review
#1315535 Review #1315535 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Cons
  • Worst customer service ever
  • Poor service quality
  • Paying for thier mistake
Reason of review
Problems with payment
Loss
$235000
Preferred solution
Deliver product or service ordered