Straight Talk Wireless
Reviews and Complaints
They're trying to charge me for something I shouldn't be getting charged for
They want me to pay them to remove their network from a phone. I bought and paid for that phone and I don't owe them a dime, so what gives them the right to hold my phone hostage until I paid him some more money.
What in the heck is that crap, I have been a loyal customer for over 10 years and have four phones on their service at this time, but I want for long. I was going to give the phone to my son, but that's okay, I will buy him another one, and you can believe it won't be straight talk. That is a crooked and Immoral business practice if I ever saw one.
There is no way that is legal. (Or it sure shouldn't be any)
- Immoral business practices
- Customer services agents
- Customer service unable or unwilling to help
Preferred solution: I would like for them to disconnect my phone from their Network without trying to charge me for it.
User's recommendation: DO NOT USE STRAIGHT TALK SERVICE!!!
My hotspot doesn't work and I paid for it
User's recommendation: Not much at the moment
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Cleveland, OhioAsked for help to activate my new phone
- Lower pricer
- Misleading information
- Bad service
Preferred solution: Let the company propose a solution
No service
Customer service couldn't understand me. No help at all.
Get somebody who speaks english!!! No network available.
Preferred solution: I want my phone connected to a network.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerKeep refusing me my refund they do not want to help
My phone number is my name is in my email I purchased a phone card on February the 18th which which also purchased a phone and another phone card February the 20th it was supposed to have been overnight I did not receive the phone until March March the 7th period period and the phone that I had purchased came with a phone call I bought an additional phone card prior to the one that I bought on the 18th. I have already contacted the Better Business Bureau every time I get hung up on I call where I get online and I follow another complaint I've been trying to get this fixed for 2 months.
That I will explain It happened be in effect that your employees are rude you need new ones everybody that I have talked to has either hung up on me transferred me without me asking them to transfer me or just got plum rude or hateful with me.. They have refused me my refund refund when the phone was delayed I asked for a refund I was told no I called back the next day I was told to wait 24 to 48 hours and this was on February the 22nd so I waited 2 days I called back was told no again to wait again which to me that is your company still in my money.. I called and I talked to one of your Employees that took it upon herself to change my phone plan which was the $45 phone plan I have been on the $55 fump plan for the entire year or more that I have been with Straight Talk. She took my rewards points and put it to the purchase or whatever it was the phone call I don't know that it had been saving up the entire Yearr which this is really uncalled for.
Your employees are very unprofessional. Read in the process of her changing my phone plan once again without my permission once again after my rewards points was taken from my account. My phone was disconnected my daughter had tried to get ahold of me because she has medical issues she has seizures extremely bad which she generally has to go to the hospital 2 by ambulance and in that process they had tried to call when they disconnected my phone so I missed that phone call and was not able to go be with my daughter.. Which I'm very upset about still you'll.There should have been the phone card that I purchased on the 18th that I only got to use 10 days of that I purchased for $55 the phone card that came with the phone the additional phone card that I bought with the phone on the 20th after the one I purchased on the 18th so that is a $110 that are purchased on 2 $55 phone cards which let me say again my phone was restarted my plan is supposed to be the $55 regardless on whether it came with 44 $5 plan or not I did not want my plan changed it did not get changed when I activated the phone when I called she should not have activated it upon herself.
And as far as I know you all are not allowed to do thatTo get into my account and change things around without my permission the phone had already been activated I done it myself when I received it. So so how is that professional with your company?? So there is 3 phone cards that I had supposed to have had total the one on the 18th the 1 I bought with the phone and then the additional 1 that I bought with the phone not to mention that I paid for the overnight shipment on the phone that I did not get . I've contacted the Better Business Bureau already business bureau already again today I have called Straight Talk at least 10 times or better just to get hung up on get rudeYou're imploring please got rude with me hung up on me once again corporate hung up on me gotta pull me.
And every time I will leave a bed review and I will contact the Better Business Bureau and I am fixing to contact an attorney over this matter because I don't think you are legally allowed to do any of this because basically what you were doing is when I asked for something to mind back and you will tell me no that is your company still in from me. No somebody would like to contact me with this matter and actually talk to me to get it resolved I will not go further with any actions..
I've think it is bull I have really gone through some cementally things because of your stupid company with my daughter I have mental disabilities myself.. I have told a few of your employees that it's like they didn't even care So once again my phone number is 270570**** I would really like to get this issue resolved or i will go it on with further actionsI had the same problem with you all over a year ago to where n your company policies company policies to where your workers did not talk to a supervisor of the Your company is a joke you all should be shut down for the things that you do to your customers.
- Have used straight talk for 10 years
- Network connectivity issues
- Dont let me use a phove i more the paid for for qlink
Preferred solution: Refuse to give me a refund
Question why all of a sudden a number that I call is now long distance
Service issue
When I was finally able to get ahold of straight talk, they told me that every year we as customers are required to buy a new phone, because phones are no longer good after one years worth of work. They told me it was my issue, and they were not going to fix it.
But yet could call from t-mobile phone number no issues! When I called customer service from t-mobile, they told me that it was my fault that my phone is not in service, and refusing to give a refund on my plan, even though they will not provide service.
I have had this phone number for 13 years. I want a full refund since I cannot use this phone at all unless I have wifi access.
- Horrible customer service
- Could not understand their english speaking representatives
- Customer service ineffective
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Saint Paul, MinnesotaI have a new debit card number and need to make a payment for my 2nd phone
- Low prices
- You can make phone calls from a cell phone
- Phone and service plan
- Incompetence of customer service
Preferred solution: My 2nd phone service restored and give you my new debit card # that I just received on Friday7/8/22
User's recommendation: Have a human available. Make sure they can speak and clearly understand English.
Payment function on website alerted me it was unable to process payment but it still took funds from my account three times
User's recommendation: Be careful
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Naperville, IllinoisCan't get service
Whenever there is no internet i still cant get good cellular service and when I do have internet the connection is not very good
You turned my phone off and I was paid til the 11th and then u don't let people talk too anyone its automated
IJust poor service I was not even 2 weeks into the service plan card and you guys turned it off not happy with you
Preferred solution: Full refund
User's recommendation: I wouldn't recommend ur service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Warsaw, IndianaBecause they took my payments out before the third and overdrew my account
I have auto payments set up and they were not to take my payments out until the third of the month and since they did they overdrew my bank account costing me 60 dollars in overdraft charges
Preferred solution: Full refund
User's recommendation: Don’t do auto pay
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Miami, FloridaBeen on hold for over 2 plus hours!!!
I cant make nor receive phone calls! Every billing cycle i always have issues and have to call in and have them fix by a straight talk agent!!!!
Today i Been on hold for over 2 hours finally got to speak to a technical support agent. She advised me to stick and ear ring down into my phone to retrieve my sim card info. I said no thank you. There is another way to get that info.
Then finally i found the info she could not tell me where to find. Then she like yes there is a problem but she is unable to fix it. So she transferred me to a manager of technical support. Now im back on hold for over 30 minutes!!!!
Im tempted to switch my family and myself back to a major carrier in order to go in and talk to a person and or just call and not be on hold 3 hours plus!!! I even tried the message an agent for help that is a joke!!!
Preferred solution: My bill compensation for the lack of service and my time i have wasted every month for 4 months of having to call in and get technical support after every billing cycle@
User's recommendation: Go somewhere else
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI have called Straighttalk over 10 times and they don't listen!! They are like a robot and don't try to go out the box of what needs to happen. They try to verify my account and they tell me the infor
- Everything is horrible
Preferred solution: Full refund
User's recommendation: Never run away it'd horrible
Hotspot issue
*** poor response and unreliable chat members
*** Borgia
315 323 ****.
Preferred solution: Deliver product or service ordered
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Hi Kristopher S Gpv. This is Maria from Straight Talk Wireless.
Thank you for your review. We're sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. Allow us to further discuss this issue with you. Please chat with us using this link https://***/support/contact.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.