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I just spend $500 in 3 phones and paid for service and not o | Straight Talk Wireless review

I just bought 3 new samsung j7sky pro phones from walmart and paid to activate then And not one of them have service
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Review
#1315019 Review #1315019 is a subjective opinion of poster.
Service
Straight Talk Wireless Cell Phone Activation
Reason of review
Damaged or defective
1.9
Details
my girlfriend has the same problem she can not call certain numbers and can not text certain numbers . her daughter changed from an iphone 6 to an iphone 8 last week now she cant call her daughter from her galaxy s8 plus so far about 9 of her contacts she can not call...
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1 comment
MariaST
#1557777

Hi HonoredIbizanHound. This is Maria from Straight Talk Wireless.

We apologize for the inconvenience we have caused you. Please send us a message through this chat link http://bit.ly/2CuBvXO so we can further assist you with your concerns. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

We look forward to working with you. Thank you.

Review
#1314778 Review #1314778 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Reason of review
Bad quality
Everything was s slow. WHY ?????????????
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1 comment
MariaST
#1566117

Hi CeaselessKestrel431. I'm Maria from Straight Talk Wireless.

I noticed your post on this blog, and I'm sorry that you are having issues. To better assist you in resolving your issue, please click on this link http://bit.ly/2CuBvXO to chat with a live agent. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Review
#1314177 Review #1314177 is a subjective opinion of poster.
Service
Straight Talk Wireless Unlimited Phone Plan
Reason of review
Damaged or defective
Update: I have spoken to 5 more customer service agents and everyone of them made me start telling them the information over again from the beginning. None have offered a refund and so far I have recieved false information from each agent. After just over 7 hours on...
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Review
#1312194 Review #1312194 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service

Unhappy Consumer | Straight Talk Wireless review

1.0
Details
I have tried repeatedly to contact their offices and never get through. I placed an order for 2 sim cards plus minute cards and never received them after a week. In the process of getting the charge cancelled through my bank.
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Review
#1311831 Review #1311831 is a subjective opinion of poster.
Product
Straight Talk Wireless Sim Card
Reason of review
Order processing issue
We called three different agents before and after purchasing the SIM card. But before opening the packaging. Because it's non returnable once opened. To verify that the iPhone 7 plus currently owned was compatible with the service. Three different agents stated it was...
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2 comments
MariaST
#1539299

Hi CrazyCottontopTamarin. My name is Maria from Straight Talk Wireless.

I noticed your complaint and I want to help you. Please click on this link http://bit.ly/2CuBvXO to chat with a live agent. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

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Review
#1311352 Review #1311352 is a subjective opinion of poster.
Product
Straight Talk Wireless Sim Card
Reason of review
Not as described/ advertised
Loss
$150
Preferred solution
Let the company propose a solution
Tags
  • I Tried To Enter Information But Y
  • Isn t That Ironic
1.5
Details

Update by user Aug 20, 2018

Did S.T.wireless try to contact...? *** NO What steps were taken to resolve this? NOTHING - they have NO “customer service” !

Original review posted by user Jul 21, 2018

I’m a National Park volunteer, on a mountain top, with cell phone reception and got a HotSpot and data plan at Walmart for the month I would be...
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1 comment
MariaST
#1567424

Hi unclespot. I'm Maria from Straight Talk Wireless.

We are sorry for the trouble this has caused you. Please click on this link http://bit.ly/2CuBvXO to chat with a live agent. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Review
#1309570 Review #1309570 is a subjective opinion of poster.
Product
Straight Talk Wireless Mobile Hotspot Plan
Reason of review
Not as described/ advertised
1.0
Details
this all started June 26th 2018. When my husband's phone mic was malfunctioning. So we called from my phone and told customer service that his phone needed replaced. The person on the phone said that we would receive a replacement phone 3-5 business days from then....
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1 comment
MariaST
#1557791

Hi CuddlyMarineToad664. This is Maria from Straight Talk Wireless.

Please accept our deepest apology for all the issues that you have faced with our service. Please send us a message using this link http://bit.ly/2CuBvXO so we can further investigate this matter and provide the best possible resolution. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Review
#1303121 Review #1303121 is a subjective opinion of poster.
Service
Straight Talk Wireless Cell Phone Replacement
Reason of review
Problem with delivery
1.1
Details
Dont ever use this company they r cheap and thats what u get! Their customer service sux they dont know *** about phones , their supervisor telling me that u cant check google or be online if u r talking on the phone lol and the other guy telling evrrytime u travel to...
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1 comment
MariaST
#1567427

Hi PurringCanaanDog166. I'm Maria from Straight Talk Wireless.

We are sorry to hear that you are displeased with the product and service. Please click on this link http://bit.ly/2CuBvXO to chat with a live agent. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Review
#1302965 Review #1302965 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service
1.4
Details
The family person using the Straight-Talk home phone device died the end of last month. The phone service was paid for with automatic credit card charges. The charges were made at the end of the month. The card was charged for another month [after the relatives death]...
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1 comment
MariaST
#1557940

Hi PureChameleon425. This is Maria from Straight Talk Wireless.

We apologize for the inconvenience we have caused you. Please send us a message through this chat link http://bit.ly/2CuBvXO so we can further assist you. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Review
#1302804 Review #1302804 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$15
Preferred solution
Full refund