Unclaimed
Straight Talk Wireless
Reviews and Complaints
1.9M
CLAIMED LOSSES
2.4K
TOTAL REVIEWS
430K
PAGE VIEWS
18
ISSUES RESOLVED
Straight Talk Wireless Reviews
New Reviewer
To get phone unlocked for different carriers
Want to use phone for different carrier M
ID
Location
Montezuma, Iowa
Service
Straight Talk Wireless Cell Phone Unlock
Preferred solution
Let the company propose a solution
Someone using account
No money was reembursted to my account as of today this is twice it has happened
ID
Location
Cincinnati, Ohio
New Reviewer
Poor service
Decided to give straight talk wireless a try from Walmart. I'm so disappointed.The internet is so slow. I keep buying add ons thinking it might be help but it doesn't. Slow,Slow,Slow. Try to speak to a live person is almost impossible.
User's recommendation: Do not try.
ID
Service
Straight Talk Wireless Mobile Internet Service
Cons
- Worst customer service ever
Loss
$55
Preferred solution
Let the company propose a solution
New Reviewer
Can't unlock my phone forgot password
Didnt call anyone didnt ring And joined to talk to
ID
Location
Richmond, Virginia
New Reviewer
Need account recovery help
tanneredwards76@***.com is my main email. I can't get in because I don't know the password, old password, backup codes and I don't have that recovery number. but I've had to make several. I've got edwards_tanner693@***.com tanneredwards918@***.com and edwards_tanner9@***.com if you could help me get in I need it badly
ID
Preferred solution
Let the company propose a solution
New Reviewer
Need to suspend/ phone was stolen
My phone was stolen and i need to cancel the service
ID
Location
Modesto, California
Pros
- Non i have found yet
Cons
- Wasting my time
Loss
$300
Preferred solution
Let the company propose a solution
New Reviewer
They deceived me and took my money
I had been preapproved for smart pay 3werks prior. Straight talk was sending me emails trying to entice me to use credit I was approved for. When I got online to buy phone terms were $15 a mo. $17 with tax for 24 mos I agreed to these terms they took chard info and processed a payment for whole amount it switched= it on me. I couldn't immediately cancel it. It wasn't even processed yet . they wouldn'tdo anything . just a crummy: way to do;business.they don't have anybody to handle complaints except call center in india
ID
Pros
- No contract
Cons
- Customer service unable or unwilling to help
- Undelivered promises for unused services
- Fact i had to lose money
Loss
$200
Preferred solution
Use the smart pay option that I was approved for 17 dollar a month that's why I agreed to buy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerUpdate by user Nov 22, 2020
I wrote the company and they ignored the letter and the Better Business Bureau is either not getting a response or I see online they are dodgy too.
Original review posted by user Nov 22, 2020
I contacted the BBB with a complaint and all they do is keep sending me an e mail(about 15 of them so far) that I... ID
Preferred solution
equal replacement of my hot spot not the inferior one.
Poor customer service
36 hours later and phone still not turned on, been on the phone for sever hours at a time, several times with no acceptable resolution.
User's recommendation: Go somewhere else.
ID
Cons
- Unable to use my data that i paid for
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerTo get my money back- $474.94
I am very upset and displeased as a customer with your company's service. It is awful. I got mistreated and have been waiting for over a month since Oct. 13 for a refund in the amount of $474.94 when the merchandise was returned. I spoke with the supervisor being promised that there were no records of my refund status. I am forwarding a complaint filed with the Better Business Bureau explaining my concerns and the resolution needed. I want my money!!! Please see the attached file. I really thought this was a trustworthy company to do business with but I was wrong. No longer will I do business with your company ever in life. Goodbye.
ID
Location
Clementon, New Jersey
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerI have been waiting over 30 days for a refund totaling $474.94
I brought an iphone for $474.94 online with Straighttalk wireless. Later, on Oct. 13 2020 I returned the phone without any damages and fully equipped to their return center. Since then, I have not even been contacted about my refund. I had to call them over 11 times only being told they knew nothing. I think this is a crime and I want my money back!
User's recommendation: Do not buy from Straighttalk Wireless.
ID
Location
Clementon, New Jersey
Loss
$475
Preferred solution
Full refund
Says no sim card
Its saying there is no sims card in my phone and there is had this problem before
ID
Location
Morganton, North Carolina
Poor customer service
Tried to get phone number changed to new carrier. Too many roadblocks thrown my way. Had to get new number
User's recommendation: Beware.
ID
Location
Glendora, California
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerVery disgusted!!!
I have been trying for over 2 hours to speak to a straighttalk rep. so I can change my landline ph.# This is terrible service so I will just stop payment on card as bad as I Hate too!!!!
ID
Location
Hopkinsville, Kentucky
New Reviewer
Phone wasnt scanned properly at walmart.com
I just received my iphone 7 from walmart.com and they didn't scan the phone properly and straight talk told me over the phone that i cant use it . I (payed 199.99) for a phone i cant even use ! IA guy i cant even understand gave me an address to contact pop@***.com ! But it says its an invalid address. Why did he give me an address that dont even work ! Mad as *** ! Is it my fault walmart.com dont know wth they are doing !
User's recommendation: Dont order straight talk phones on walmart.com.
ID
Loss
$200
Preferred solution
I need a correct address to send straight talk barcode and serial number so i can use my nw iphone 7 i received at walmart.com
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Straight Talk Wireless