Unclaimed
Straight Talk Wireless
Reviews and Complaints
1.7M
CLAIMED LOSSES
2.3K
TOTAL REVIEWS
420K
PAGE VIEWS
17
ISSUES RESOLVED
Straight Talk Wireless Reviews
New Reviewer
Sister lost her phone want to transfer her minutes to my phone
Sister lost her phone want to transfer those minutes to my phone
ID
Location
Campbellsville, Kentucky
Service
Straight Talk Wireless Service Transfer
Reason of review
Good customer service
New Reviewer
Need my daughter phone on
Need to really talk to someone
1 comment
ID
Reason of review
Poor customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerResolved: Never ever use them!
Update by user Jan 05, 2020
Finally after many calls they found that AT&T had not real eased my port. This should have been resolved the first time I called.
But one it was removed my port went thru. After talking to MANY hours and agents at straight talk it was finally found and fixed. The straight talk agents need to be better trained to problem solve instead of reading out of a manual. They also do not read the documented info.
Thankful Ebony at Verizon took the lead and powered thru and fixed it.
And the ONE agent at straight talk who noticed the problem too. Took 10 days but it ported successfully.
Original review posted by user Jan 02, 2020
I have been trying to get my account straight with them for over a week now. After trying to port my phone over from AT&T to save money it has turned into the biggest fiasco ever. 31/2 days of literally constant phone calls to them, got me 3g with no text, data. I could only call out. Thats it. So I went to Apple and bought a new home and trying to switch to Verizon. Im on day 7 with no phone. No one seems to ever have answers to the problems. Its like they read from a script and cannot answer anything themselves. The have to talk to a mysterious tech who most of the time has no answers either. If my phone is not transferred by Monday Im contacting a lawyer. This is my business phone line. Im losing customers every min my phone doesn't work. Im beyond frustrated at this point. Verizon has submitted over 40 port requests.DON'T USE THEM!!
1 comment
Resolved
ID
Service
Straight Talk Wireless Mobile Phone Service
Pros
- Non i have found yet
Cons
- Slow internet
- Very rude and non english speaking
- Worst customer service ever
Reason of review
Access/ activation issues
Loss
$2500
Preferred solution
Off my phone to Verizon now
New Reviewer
My god damn phone don't work
Y'all turn my phone off before time and I need it back on
1 comment
ID
Reason of review
Poor customer service
Loss
$45
Preferred solution
Full refund
New Reviewer
Put minutes on my phone
It was the wrong number
4 comments
ID
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerBe aware
Also for those with the ultimate unlimited, be aware that the 10 gig hotspot only applies to those with Verizon or t-mobile. They cut my data off for using hotspot after a rep informed me that I could use it. Which isnt fair, as it shows that you spend like others but dont get the same benefits.
1 comment
ID
Service
Straight Talk Wireless Ultimate Unlimited Phone Plan
Pros
- Love unlimited data
- It was cheaper
Cons
- Unfair hotspot because of phone providers
Reason of review
Unfair data solutions
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerResolved: Do Not Use
Update by user Jan 29, 2020
I had to contact them again. After being hung up on again a couple of times, finally my numbers were transferred. Not easy to get transferred to the correct department.
Update by user Dec 28, 2019
Need to be reported to the BBB and FCC
Original review posted by user Dec 28, 2019
Will not port my phone number to another company. They hang up on me every time I am supposedly being transferred to porting. I have had the same phone number for over 30 years transferred 3 times with different services and never had this issue. Been trying for over three weeks. Last week I spent over 2 hours at the xfinity location having them help me and over three hours on the phone today
1 comment
Resolved
ID
Service
Straight Talk Wireless Service Transfer
Pros
- Until i need them good
Cons
- Will not allow to port my phone number
Reason of review
Porting
Loss
$1800
Preferred solution
Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerDo not use
Horrible customer service and will not release you phone number to another company
3 comments
ID
Location
Aspen, Colorado
Service
Straight Talk Wireless Service Transfer
Hotspot not working
It will not let me use my mobile hotspot
2 comments
ID
Location
Rome, Georgia
Product
Straight Talk Wireless Hotspot Device
New Reviewer
Hotspot not working
Data works on phone. I put the $55 ultimate unlimited card on here Sunday. Hotspot worked Monday and then hasn't worked since. Will let device connect but not use internet. Have reset phone and device multiple times plus everything else could think of to get to work.
1 comment
ID
Service
Straight Talk Wireless Ultimate Unlimited Phone Plan
Pros
- Wireless service comparable to big names
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerDO NOT BUY!!!!!!!!!!!!!!!!!!!!!!!
I bought phone and it worked for 3 months and then quit. I sent it in to be repaired. They sent a used replacement. I wanted to have unlock so I could change carriers. They said since I have not had service on phone for 1 year they could not unlock it. I said I had service with straight talk for years and they had sold me a phone that had to keep being replaced. I feel they should have least given my money back for the phone.
3 comments
ID
Service
Straight Talk Wireless Cell Phone Unlock
Cons
- Failure to resolve the problem after 5 hours on the phone
- Liars about products
Reason of review
Return, Exchange or Cancellation Policy
Loss
$160
Preferred solution
Full refund
Do not use Straight Talk
I have been having trouble with Straight Talk for many months. My data speed was non-existent. None of the 20 reps and sups I spoke with were able to help me. I complained to the BBB, that didn't help. Straight Talk sent me a SIM card they blamed my iPhone 11, everything but excepting responsibility for the issue. I ended up moving to another wireless company and Straight Talk REFUSED to give me a refund. I even spoke with corporate. Horrible company
3 comments
ID
Location
Marksville, Louisiana
Don't go to Straight Talk
My my phone decided to stop working after 2 days. I called customer service oh, they kept me on the phone troubleshooting for 2 hours. Three people later, I decided to hang up.
1 comment
ID
Location
Gilman City, Missouri
Service
Straight Talk Wireless Customer Care
Do not Buy Straight talk phones
The phone company seems to continue to have problems with all accessing the account. Due to they erased the phone # on my Account. They could not even find this phone. Motorola, Could not help me because straight talk buys the phones and repair them through their factory. Then after two months going through all these problems. Save yourselves and go to Verizon. Straight talk lost my phone $180.00 earned hard and lost easy i will be switching over to prepay Verizon. But, not without telling Verizon how bad their sister company *** me over 5X's.....! with in about 10 yrs. Fyi I am posting to Your Facebook Account
1 comment
ID
Service
Straight Talk Wireless Phone Service
Pros
- Service range
Cons
- Customer service
Reason of review
All above
Preferred solution
I was robbed of a phone played with for now 3mos. I dont want to use straight talk any more after 10yrs and running a good business. to not able to work cause six phones had problems!
New Reviewer
My phone has been deactivated when i have until the 16th of december
I would like it turned back on until my end date
1 comment
ID
Reason of review
Ended time before end date
Preferred solution
Full refund
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Hi. This is Sara from Straight Talk Wireless.
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