Straight Talk Wireless
Reviews and Complaints
Straight Talk Wireless Reviews
- Wireless service comparable to big names
- Potential savings of monthly bill
- Unresponsive customer service was not willing to assist customer
- Two hours for customer service calls
Phone messed up
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After reaching out to Straighttalk, thanks to the info on a website, I was contacted the following day by another non English speaking representative. I specifically stated in my email I wanted someone who spoke English.
Basically I bought this $300 phone from them less than 3 weeks ago and now the only way people can hear me when they call is via speaker phone. First rep I spoke to determined is was an issue with the phone itself. And I could have it replaced for free. Here's the effin catch, they have to receive mine first.
Once they receive it and inspected it to determine the issue, then they will send the replacement. Yes folks, regular mail. And with covid we all know how slow that is. I demanded that I get the replacement first and offered to give them my card info to charge me.
I offered to pay for overnight on my original phone and the replacement. They will not budge. So now I have a piece of *** phone that I spent way to much on and it doesn't even work.
How dare they ask me to go possibly 2 weeks or more with no phone..... Ridiculous.
User's recommendation: Do not use them ever.
- Cheap phones
- Cheap plan
- Total lack of caring
- Customer service unable or unwilling to help
Service is the worse
User's recommendation: DO NOT waste time and money on this service.
- Dishonest company
- Terrible service