You didn't unlock other phone

1.0
Paid $42.00 to get phone unlocked 3 days ago and still locked. Cant understand representatives on phone when call customer service... language barrier and very frustrating to have to repeat self... 5 times!

User's recommendation: Don’t use them... horrible service!

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#1993504

Hi. This is Maria from Straight Talk Wireless.

We are sorry to hear that you are having issues. Allow us to check the status of your unlocking request. Please chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

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ID
#2448389 Review #2448389 is a subjective opinion of poster.
Location
Mooresville, North Carolina

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Terrible Services. No resolution to my services

1.0
No resolution.phone not working cannot speak with a live agent. Messaging is not working correctly. Ive asked for a phone replacement because my phone is still under warranty. Dates are wrong on texting with straight talk. No resolution to any of my problems. Was told that you only sell the plans and you are not knowledgeable of the phone. Phone plan is locked in for a year and even through you cant solve the issue customer are not allowed to change carrier. Therefore customer are stuck with not resolution and pissed poor services

User's recommendation: Get away from this company.

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#1993503

Hi Zionna. This is Maria from Straight Talk Wireless.

We are truly sorry to learn of the bad experience outlined in your post. Your satisfaction is always our number one priority. Please allow us to make things right. Chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

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ID
#2444808 Review #2444808 is a subjective opinion of poster.
Loss
$200
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

I need too mail old phone under waranty replacement. I need your MAILING ADDRESS.

1.8
Straight Talk Wireless - I need too mail old phone under waranty replacement. I need your MAILING ADDRESS.
Straight Talk Wireless - I need too mail old phone under waranty replacement. I need your MAILING ADDRESS.
He asked 10 different questions ,!!, after his questions were answered by me, he continued too repeat his questioning. Finally 20 minutes later, the trick questions proceeded too test my intellect. At witch point, I continued too ask for their mailing address, as he continued too evade me . I , me, myself can look elsewhere.
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#1993500

Hi Bernie. This is Maria from Straight Talk Wireless.

It's our goal to ensure we are never providing misleading information when it comes to any of our services. Please allow us to assist you. Chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

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ID
#2444224 Review #2444224 is a subjective opinion of poster.
Loss
$600
Preferred solution
Let the company propose a solution
New Reviewer

Stolen phone

1.5
Samsung said go through my carrier to manufacturer warranty my a20. Straittalk still has my phone the same thing as the person who posted before me. We need a class action.

User's recommendation: Don't buy from anything related to straighttalk.

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#1992238

Hi Shanda. This is Maria from Straight Talk Wireless.

We apologize for the inconvenience. Can you please provide us more details about the issue that you have encountered? You may chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

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ID
#2441357 Review #2441357 is a subjective opinion of poster.
Product
Warranty Solutions Warranty
Pros
  • Service until i needed help
  • Have used straight talk for 10 years
Cons
  • Poor service quality
  • Customer service ineffective
Loss
$200
Preferred solution
Deliver product or service ordered
New Reviewer

Yes now that all these new changes have happened within the company it really sucks

2.0
I would like to activate a brand new phone that is undesignated service using the existing Sim card in the phone that I now have that I purchased from you my iPhone

User's recommendation: Don’t do it.

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#1992232

Hi Jadriel. This is Maria from Straight Talk Wireless.

We are sorry to hear that you are having this situation. Please accept our deepest apology for this experience. Allow us to make this right for you. Please chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

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ID
#2437499 Review #2437499 is a subjective opinion of poster.
Cons
  • People who couldnt speak good english
  • Poor service quality
Preferred solution
Full refund

Top up was not applied to my service plan

1.2
I payed $55 on a straight talk card I entered the pin to top up earlier this week will you verify this information please

User's recommendation: Don’t pay through Chats.

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#1992231

Hi. This is Maria from Straight Talk Wireless.

We are sorry for the inconvenience. Allow us to check your account. Please chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

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ID
#2435778 Review #2435778 is a subjective opinion of poster.
Location
Roanoke, Alabama

Very poor service, the box I has was working good you all change box. now this box will not work. I paid money for no service.

1.0
The straight box I has was working good, you're said I have to change to update. This straight talk box will not work. I went and brought new phone it still will not work. I have a very sick husband at home who depend on this phone. I am very up set with the service that I have received with this box. you're got my money with no service.
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#1992230

Hi. This is Maria from Straight Talk Wireless.

We regret to hear that you are displeased with our product and service. We understand that your previous experience was unpleasant and we wish to make it right for you. To assist you, please chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

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#2432623 Review #2432623 is a subjective opinion of poster.
Location
Thomson, Georgia

Pissed

called to talk with agent about an issue, ended up with someone with a heavy spanish speaking accent that could hardly speak the english words to understand. Told her that I need to speak with her floor manager,, ended up with another heavy spanish accent. Could not understand most of their words nor a complete sentence.. glad I terminated my service with them
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#1992228

Hi. This is Maria from Straight Talk Wireless.

We understand where you are coming from and we apologize for the trouble you have encountered with our customer service. Should you need assistance, please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support.

You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

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ID
#2430381 Review #2430381 is a subjective opinion of poster.
Location
Darien, Georgia

Constant blackout from new phone/ very poor customer service/ was not given what I was promised

1.1
I bought 3 phones from straight talk within 2 years of service with the company. The 3rd phone I bought online from the company. The phone lasted 1 week, then complete blackout. It took 2 days to finally get it going again. It worked for 1 day then blackout again.....
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#1992227

Hi. This is Maria from Straight Talk Wireless.

We deeply apologize for the inconvenience we may have caused you. Please allow us to review your account and further investigate what happened with your phone service. For assistance, copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support.

You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

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ID
#2425216 Review #2425216 is a subjective opinion of poster.
Location
Elizabethtown, Illinois

The name on my phone doesn’t match the name I gave

My name is king david jihad el I just bought the phone not even a month and I Activated the phone I told them my name is King david el I went to western union and wouldnt process my payment beacause they said the name doesnt match I need this fix please n thank you

User's recommendation: Fix my name on the account please.

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#1992223

Hi. This is Maria from Straight Talk Wireless.

We are sorry to hear that you are having issues with your account. Allow us take a look into what's going on. Please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support.

You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

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#1992222

Hi. This is Maria from Straight Talk Wireless.

We are sorry to hear that you are having issues with your account. Allow us take a look into what's going on. Please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support.

You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

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ID
#2420314 Review #2420314 is a subjective opinion of poster.
Location
Columbus, Ohio
New Reviewer

Bought LG premier pro

2.6
Straight Talk Wireless - Bought LG premier pro
I bought that phone not even 3 months ago and it has a nonremovable battery witches ruined does not work phone has stay on charger start leaking on the back of my phone it's ruining my whole system think there's a recall on it I haven't known that I wouldn't bout it and they want you to buy warranty for those phones which should come with at least manage a factory warranty non-removable battery

User's recommendation: Probably not phones are *** but service is great.

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#1992221

Hi Lee B. This is Maria from Straight Talk Wireless.

We are sorry to hear that you have issues with your device. To assist you, chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

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ID
#2419877 Review #2419877 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer Junior Reviewer

Resolved: CHARGED ME WITHOUT AUTO REFILL

1.0
Straight Talk Wireless - CHARGED ME WITHOUT AUTO REFILL
Straight Talk Wireless - CHARGED ME WITHOUT AUTO REFILL
Straight Talk Wireless - CHARGED ME WITHOUT AUTO REFILL
Straight Talk Wireless - CHARGED ME WITHOUT AUTO REFILL
Update by user Mar 16, 2021

Company fixed the issue and I have been provided with full refund.

Update by user Mar 16, 2021

I received my refund, then received a letter stating that they were upgrading their home service and the home phone box I just purchased not a year ago will no longer work.This complaint has been resolved.I NO LONGER HAVE HOME PHONE SERVICE THROUGH THEM.

Update by user Feb 10, 2021

A lot of wasted time with the representatives.

Original review posted by user Feb 09, 2021
I received a receipt from Straight talk saying that they had refilled my service through auto refill. I do not have auto refill, I do not have a credit card listed for auto refill, I do not have the home phone box listed on my account, nor do I have any payments listed on my account. I called to be reimbursed for the money, was hung up on by 2 representatives and 1 representative that would only ask questions but would never answer, how they were able to charge me when I DO NOT HAVE AUTO REFILL, I DO NOT HAVE A CREDIT CARD LISTED FOR AUTO REFILL BUT THEY ARE ABLE JUST TO TAKE SOMEONES MONEY. Well, after a while of dealing with him, he finally transferred me to someone else, that I was just hung up on because I had asked the same questions and telling them I wanted my money back. I want my money back and I want these questions answered. I went on my account and printed out everything, no payment list from Sept. 1, 2020 to Feb. 9, 2021, no credit card information is listed for auto refill, no home phone box that I purchased from Straight talk is listed as being on my account or listed as being active with auto refill. So apparently, using my credit card to purchase the home phone box, they kept the information for themselves to use and charge as they please. I want a refund of my monies to my credit card account.

User's recommendation: FIND ANOTHER COMPANY, THEIR PANTS HAVE GOTTEN TO BIG.

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ID
#2414327 Review #2414327 is a subjective opinion of poster.
Loss
$17
Preferred solution
Full refund

Trying to connect phone

5.0
Lost my old phone bought a new one and they were great they helped me transfer my number to my new phone thank you very much
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#1983145

Hi. This is Maria from Straight Talk Wireless.

Thank you for doing business with us. We appreciate your loyalty and we're glad that you are satisfied with the service that we offer. Should you need assistance, chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

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0 0
ID
#2414101 Review #2414101 is a subjective opinion of poster.
Location
Spokane, Washington

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

I can't call out or receive calls with phone just got and activated today why is that

2.0
I am highly displeased because I need my communication. Now I must keep talking when I don't want to.Will my plan lose its validity on the month since I have not had any services I paid for?

User's recommendation: Have direct route for newly brought and activated. phones.

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#1981217

Hi Keith G. This is Maria from Straight Talk Wireless.

We are sorry for the trouble that you have encountered with your phone. To assist you, chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

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0 0
#1979924

If the call is urgent, use a payphone

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ID
#2407578 Review #2407578 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Pros
  • Phone and service plan
Cons
  • Not acceptable to 1st time user
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Resolved: Billing for services I no longer have!

1.3
Update by user Mar 03, 2021

My credit card is refusing to pay..

Original review posted by user Feb 01, 2021
Back in 2020 I cancelled My account and went to Spectrum, However, Straight talk wouldn't port My tel. to Spectrum, and they kept charging Me for the service. I talked to a Rep, and He ported the No. to Spectrum, and now I'm paying Spectrum now that My no. has been ported. The Straight talk Rep said I would no longer be billed for it. Unfortunately, Every Month I am billed. I didn't give them My discover card account no. and didn't authorize them to bill Me. This has to be resolved, I get no satisfaction from Straight talk.Good lucki with doing business with them.

User's recommendation: Beware!

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#1981218

Hi Janet M. This is Maria from Straight Talk Wireless.

We are sorry for the for the inconvenience that this may have caused. Allow us to correct the situation. To assist you, chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

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Resolved
ID
#2402471 Review #2402471 is a subjective opinion of poster.
Location
New Port Richey, Florida