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New Reviewer

To get my money back- $474.94

Straight Talk Wireless - To get my money back- $474.94
Straight Talk Wireless - To get my money back- $474.94
Straight Talk Wireless - To get my money back- $474.94
Straight Talk Wireless - To get my money back- $474.94
I am very upset and displeased as a customer with your company's service. It is awful. I got mistreated and have been waiting for over a month since Oct. 13 for a refund in the amount of $474.94 when the merchandise was returned. I spoke with the supervisor being promised that there were no records of my refund status. I am forwarding a complaint filed with the Better Business Bureau explaining my concerns and the resolution needed. I want my money!!! Please see the attached file. I really thought this was a trustworthy company to do business with but I was wrong. No longer will I do business with your company ever in life. Goodbye.
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ID
#2293876 Review #2293876 is a subjective opinion of poster.
Location
Clementon, New Jersey

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New Reviewer

I have been waiting over 30 days for a refund totaling $474.94

I brought an iphone for $474.94 online with Straighttalk wireless. Later, on Oct. 13 2020 I returned the phone without any damages and fully equipped to their return center. Since then, I have not even been contacted about my refund. I had to call them over 11 times only being told they knew nothing. I think this is a crime and I want my money back!

User's recommendation: Do not buy from Straighttalk Wireless.

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ID
#2293863 Review #2293863 is a subjective opinion of poster.
Location
Clementon, New Jersey
Loss
$475
Preferred solution
Full refund

Says no sim card

Its saying there is no sims card in my phone and there is had this problem before
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ID
#2288890 Review #2288890 is a subjective opinion of poster.
Location
Morganton, North Carolina

Poor customer service

Tried to get phone number changed to new carrier. Too many roadblocks thrown my way. Had to get new number

User's recommendation: Beware.

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ID
#2288431 Review #2288431 is a subjective opinion of poster.
Location
Glendora, California

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New Reviewer

Very disgusted!!!

I have been trying for over 2 hours to speak to a straighttalk rep. so I can change my landline ph.# This is terrible service so I will just stop payment on card as bad as I Hate too!!!!
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ID
#2286714 Review #2286714 is a subjective opinion of poster.
Location
Hopkinsville, Kentucky
New Reviewer

Phone wasnt scanned properly at walmart.com

I just received my iphone 7 from walmart.com and they didn't scan the phone properly and straight talk told me over the phone that i cant use it . I (payed 199.99) for a phone i cant even use ! IA guy i cant even understand gave me an address to contact pop@***.com ! But it says its an invalid address. Why did he give me an address that dont even work ! Mad as *** ! Is it my fault walmart.com dont know wth they are doing !

User's recommendation: Dont order straight talk phones on walmart.com.

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ID
#2284101 Review #2284101 is a subjective opinion of poster.
Loss
$200
Preferred solution
I need a correct address to send straight talk barcode and serial number so i can use my nw iphone 7 i received at walmart.com
New Reviewer

No servive Service Plus app for 9 days the supervisor said I will be in break in person of nothing

I had no service or tears was down they refused to give me any credit and put us back out last year they took 3 auto-pay out of my account said I didn't talk they said I didn't call to report my phone was a great time and I've got the recording of it as well they always use that for an excuse and he'll know Straight Talk steal your data at their pieces of ***
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ID
#2283984 Review #2283984 is a subjective opinion of poster.
Cons
  • Service
  • Unlocking policy
  • Law breaking
Loss
$40
Preferred solution
Apology

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New Reviewer

I should have a free card on my account

Data went to fast and my internet connection was cut off early..... I'd really like the whole month of the service I paid for please?
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ID
#2269065 Review #2269065 is a subjective opinion of poster.
Location
New York, New York
Service
Straight Talk Wireless Internet Plan

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New Reviewer

Tested badly by your Rafael supervisor

Wait and call office they were nicer in explaining than there supervisor

User's recommendation: Make sure to read all there fine print on specials.

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ID
#2268901 Review #2268901 is a subjective opinion of poster.
Location
Phoenix, Arizona
New Reviewer

Need to update credit card for payment

Didnt want any disruption of service due to receiving &;;;;;;;;;;;;;;;;;;;; activation of new cards
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ID
#2266984 Review #2266984 is a subjective opinion of poster.
Location
Buffalo, New York

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Verified Reviewer
Junior Reviewer

TELEPHONE NUMBER NOT RECYCLED

THIS COMPANY IS RUN BY TRACPONE, THEY ACTIVATED MY PH AND GAVE ME A PHONE NUMBER THAT WAS SOMEONE ELSES AND THEN I HAD TO SEND MY PHONE BACK SINCE IT WASNT WORKING, THEY LOST THE TRACKING NUMBER, FINALLY GOT MY PH WITH A TELEPHONE NUMBER THEY GAVE ME WITHOUT MY KNOWLEDGE...

User's recommendation: STRAIGHT TALK IS RUN BY TRACPONE.

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ID
#2261541 Review #2261541 is a subjective opinion of poster.
Cons
  • Slow internet
  • Service is very poor very verry poor
  • Losing my time and waiting to have a phone that works
Loss
$60
Preferred solution
Let the company propose a solution

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New Reviewer

Being double charged every month

I canceled the auto refill in September, but each month they are double charging me and I have tried to fight this with no resolution. They tell me that theyre not overcharging me, yet I have my bank statements. Im very frustrated and dont know how to get my money back from this dishonest company?!?!

User's recommendation: I would NOT use this company.

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ID
#2259915 Review #2259915 is a subjective opinion of poster.
Service
Straight Talk Wireless Ultimate Unlimited Phone Plan
Cons
  • Being double charged for phone plan
Loss
$215
Preferred solution
Full refund
New Reviewer

Phone died

phone will not come on want even charge
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ID
#2255293 Review #2255293 is a subjective opinion of poster.
Pros
  • Let me keep my old phone
Cons
  • Inability to make things right
Loss
$500
Preferred solution
Full refund
New Reviewer

My phone is not working

my phone died overnight will not even come on, I bought this phone in May, How can I get a new phone with the same number when I can't get phone to come on, can't get IMEI number
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ID
#2255285 Review #2255285 is a subjective opinion of poster.
Pros
  • Easy to pay my bill monthly
Cons
  • Website is not user friendly
Loss
$500
Preferred solution
replace phone

Tried to upgrade my phone with no success do to poor customer service

Emailed original complaint and to no surprise did not receive help. Moving on to different service provider. With the fierce price competition customer service is what keeps customers.
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ID
#2249655 Review #2249655 is a subjective opinion of poster.
Location
Willow Springs, North Carolina