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Straight Talk doesn't honor "unlimited data" | Straight Talk Wireless review

1.4
Details
Straighttalk doesnt honor the $55 unlimited wireless plan AT ALL. They stop delivering the wireless service at 6g. This plan is WORTHLESS.
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Review
#1243766 Review #1243766 is a subjective opinion of poster.
Service
Straight Talk Wireless Unlimited Phone Plan
Reason of review
Not as described/ advertised

55 dollar unlimited is limited | Straight Talk Wireless review

Ive contacted straight talk to no avail. Im slowed down at 10 G Not 60 as unlimited which is not unlimited says. I had trouble just loading this site. They always say sorry call this number but then you get somebody in Asia who does nothing. Dont believe that you get unlimited on 55 dollar Walmart card because you get slowed down really quick. Customer service is *** poor.
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Review
#1241226 Review #1241226 is a subjective opinion of poster.
Service
Straight Talk Wireless Internet Service
Reason of review
Bad quality

Horrible customer service | Straight Talk Wireless review

1.4
Details
Finally got a new phone because the one i bought from them was broke. Being i didnt have a phone to call them they wouldnt give me my 7 days back after being on hold for 30 minutes. Not how you keep customers.
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Review
#1241088 Review #1241088 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service

Unlimited International | Straight Talk Wireless review

I paid $60 for a 30 day plan. I went out the country thinking i would be able to stay in touch with family only to find out that i had to be on US soil to make calls. Now i am not able to refund the card. Signed Shopping for new service.
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Review
#1241050 Review #1241050 is a subjective opinion of poster.
Service
Straight Talk Wireless Unlimited International Phone Plan
Reason of review
Bad quality

Straight talk is terrible | Straight Talk Wireless review

1.0
Details
i used to love straight talk but now i hate them the service is aweful i never have 3g and sometimes my service dissappear all together this is unacceptable. if i didnt have wi fi i couldnt even write this review as my service has shut down completely. this is not a signal issue i am at my house and it has worked here for three years. i just bought minutes last week so my service is active
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Review
#1240510 Review #1240510 is a subjective opinion of poster.
Service
Straight Talk Wireless Internet Service
Reason of review
Bad quality

Never received my refund | Straight Talk Wireless review

2.1
Details
I ordered a phone on the straight talk website in December 2017. I never received the phone. It was sent back before it got to my house. I paid by credit card. I have called over and over. Getting runaround. Still no refund.
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Review
#1238294 Review #1238294 is a subjective opinion of poster.
Service
Straight Talk Wireless Shipping Service
Reason of review
Return, Exchange or Cancellation Policy
My company is closing its doors and my phone will be turned off as of the 20th or April 2018 I placed an order on the 16th they took the money from the card. I go back and check to see when it was coming. I see in the upper corner it says cancelled. So I go online to...
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1 comment
MattSL
#1466406

Hi. This is Maria from Straight Talk Wireless.

We sincerely apologize for the trouble that you have experienced with your order and our customer service. This is definitely not the standard of service our customers have come to expect from us. Please know that we appreciate you bringing this to our attention. We will do our very best to get your issues resolved.

Please chat with us at http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Review
#1237154 Review #1237154 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
2.0
Details
I called because my SIM card had not been working properly since I brought the phone. Well I brought an att SIM card and it started to work perfect after they said it wasn’t compatible. They tried to block the SIM card from working. Well by the next day it did. I got...
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1 comment
MariaST
#1462254

Hi! My name is Wendy and I'm working with Straight Talk Wireless.

Please accept our deepest apologies for the inconvenience that you have encountered with one of our customer service representatives. We don't want our customers to feel that way. Allow us to help you further with your SIM card issue. We will need to check your account and gather the information.

Please contact us via this chat link at http://bit.ly/2CuBvXO, or by calling 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

Review
#1232234 Review #1232234 is a subjective opinion of poster.
Product
Straight Talk Wireless Sim Card
Reason of review
Poor customer service
1.0
Details
i called the cell phone company called straight talk to get some information that i needed because i had plan to change cell phone use later on after my 30 days services was over with them. I explained to the non English speaking women my situation and to why i was...
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1 comment
MariaST
#1461505

Hi. This is Ramel from Straight Talk Wireless.

We do apologize for the inconvenience that you have experienced with our customer service. We are determined to help you in resolving your issue. Let us review your account so we can provide a thorough explanation and concrete resolution. As your service provider, we want you to be satisfied and happy with our service.

Please contact us via chat at http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. We'll be looking forward to work with you.

Review
#1231445 Review #1231445 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Cons
  • Very rude and non english speaking
Reason of review
non English speaking phone Reps
Preferred solution
my full refund of lost cell minutes
My automatic payment was processed today. It went through properly. I checked my account. I can see that I have 1500 minutes and 30 days left. I updated the phone with the *22890 number to no avail. But my service was disabled for no apparent reason. Adding 65 "word"s...
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2 comments
Anonymous
#1461409

I followed the link Maria posted. I went to CHAT and was able to get my phone working again. Thanks Lesly and Maria.

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Review
#1230898 Review #1230898 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Poor customer service
Loss
$33
Preferred solution
Let the company propose a solution