Cant get in to my voicemail

2.4
3.5 hours and 5 representatives (poor phone connection, roosters crowing loudly in back ground, and difficult to understand due to heavy accent) and I still cant get in to voicemail. Told there is no IT to get more help. VERY frustrating. Need my voicemail!!

User's recommendation: Find company with US based IT help.

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#2004987

Hi. This is Maria from Straight Talk Wireless.

We are sorry to hear that you are having issues with your voicemail. To assist you, chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

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#2508994 Review #2508994 is a subjective opinion of poster.
Pros
  • Unlimited talk
  • No contract
Preferred solution
Fix voicemail access.
New Reviewer

No connection

Called 3x. Phone was deactivated for some reason. A service plan was purchased yet no service to my phone
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#2004986

Hi Tamme. This is Maria from Straight Talk Wireless.

Our sincerest apologies for your bad experience and we want to make sure your concerns will be addressed today. To assist you, chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

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ID
#2508447 Review #2508447 is a subjective opinion of poster.
Location
Panama City, Florida
Preferred solution
Let the company propose a solution

Question about new phone

3.8
My wife recently died and the Okaloosa County Sheriff's Department took our phones and I wanted to know if I purchased a new phone can my number be transferred to the new phone. My question was not answered
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#2003242

Hi. This is Maria from Straight Talk Wireless.

Yes, you will be able to transfer your phone number as long as we can verify that you are the account holder. Thank you.

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#2497921 Review #2497921 is a subjective opinion of poster.
Location
Saint Paul, Minnesota

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Verified Reviewer New Reviewer

Did not get a response to my problem

My grandson used the money he got back from taxes to buy a new phone and a years service card. He activated his phone but did not need to add the minutes right away. When he looked for his card, he discovered someone had thrown it away. We called customer service at...
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#2001704

Hi ruby a. This is Maria from Straight Talk Wireless.

We regret to hear that you are displeased with our product and service. We understand that your previous experience was unpleasant and we wish to make it right for you. Please chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

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0 0
ID
#2492137 Review #2492137 is a subjective opinion of poster.
Loss
$495
Preferred solution
Deliver product or service ordered

Consumer awareness

1.9