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3.3
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Diversity of Products or Services
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1 comment

Spent three phone calls and two chats with Straight Talk to get my phone running. Phone calls are useless.

The chats were the most productive. At first I couldn't make or receive a call. AND NO TEXTING. After two chats and two Code Entries I could finally send and receive texts.

However, I cannot use MMS keep getting the "No Data Balance Available." Today, one guy (via phone call) had me input two Code Entries. This has not worked. He also told me that the phone may not be capable of doing MMS.

Well then what the *** is the brower button for and why would I have a camera on it??? Lucky for me we have an AT&T store in town where I can get personal help if I switch over.

Product or Service Mentioned: Straight Talk Wireless Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $33.

Preferred solution: Deliver product or service ordered.

  • No Mms
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MariaST
#1163722

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

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