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I just spent 3 hours on the phone with Straighttalk. I have a screenshot of the time (as it was my computer phone) to prove it.

The last hour was with the so called "Head office" in Miami.. which I got through to after being on the phone for almost 2 hours. Finally the "Manager" . listened to what I said, said "hold on" put me on hold and after 10 minutes the line went dead.

After about 8 years with Straight talk, I'm moving on. I was told 3 different things by people in the Philppines and here, they don't put you through to Miami until you've wasted your time for 2 hours and they are rude. So very rude. I just activated a new phone which has the wrong phone number on it and they are refusing to change it for a month after the reason it's the wrong number is that the sim card I PURCHASED FROM THEM WAS DEFECTIVE and Head Office in Miami said we'll send you a new one but with this other number on it. ???? And they couldn't give me a different sim with no number so I could bring my own. They are absolutely outrageous.

Enough.

Product or Service Mentioned: Straight Talk Wireless Customer Care.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

I didn't like: How rude they are, How long customer service takes, Inflexibility, Using people who cannot understand what i say, Using people whose accent is so strong i cant understand them.

Company wrote 0 public responses to the review from Feb 24.
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MariaST
#1437442

This is Christian from Straight Talk Wireless. We apologize for the trouble.

Allow us to assist you further and gather the information. Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

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