Straight Talk Wireless Reviews and Complaints
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5
ISSUES RESOLVED
1.5K
COMPANY RESPONSES
1.9K
TOTAL REVIEWS
$430K
CLAIMED LOSSES
$764
AVG LOSS
370K
PAGE VIEWS
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Ask a Question About Straight Talk Wireless
Cons
- Horrible customer service
- Customer service staff
- Misleading terms of service
Pros
- Price
- Unlimited plan has served me well
- Cell phone
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- Latest review first
- Most helpful reviews first
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Straight Talk Wireless - Unhappy
My data runs so slow after i top up...and its not fair...i dont think yall are worth 45 a month....still waiting on custsrv to contact me...i should be reinversed or something....if cant compensate or whatever...then i think i will check on other companies
Review
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service
Straight Talk Wireless - Service is slow when on WiFi data runs out 2 fast no upgrade
even when i use wifi phone runs slow. Data runs out way to early before bill is due. Cant even upgrade on newer phones when youve been a customer for 2 years or more. I'm going to look for a new phone provider to see if i can get a better deal and better service
Review
Service
Straight Talk Wireless Mobile Phone Service
Reason of review
Bad quality
Straight Talk Wireless - Not so good
Straight talk hasn't been so great lately when i cant use my wifi i turn it off so i can get faster service but it still runs real slow thinking about going back to Verizon wireless
Review
Reason of review
Bad quality
As Straighttalk requested, I sent by FedEx a nearly brand-new Samsung Galaxy S 8 to them which had been hijacked by a severe virus infection. The representative from Straighttalk promised that a replacement Samsung Galaxy S 8 would be sent to me to replace the...
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Review
Service
Straight Talk Wireless Cell Phone Replacement
Reason of review
Return, Exchange or Cancellation Policy
Loss
$700
Preferred solution
Deliver product or service ordered
Tags
Straight Talk Wireless - Straight talk is ok
Been with straight talk for 10 years and service has been pretty good. tech support is better done online than on the phone since agents are in another country and sometimes hard to understand. Having an account online has been nice when changing phones or adding a service plan. call and internet service has been good most places but like any cellular company there are spots with no service. My phone box has the red map it so it's on verizon In closing I have to say I'll be staying with straight talk since it's working ok for me
Review
Service
Straight Talk Wireless Phone Plan
Pros
- Price and service is pretty good
Reason of review
Fair pricing
I have been on the computer for hours trying to resolve getting my phone activated with Straight Talk. Trac-phone contacted my current provider had my account closed and now is holding up activation. I brought my own phone bought Straightalk's activation kit with sim...
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3 comments
tracfone wtf stright talk down goes your band paid for and stolen MF
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Review
Service
Straight Talk Wireless Cell Phone Activation
Pros
- Reasonably priced plan for 10g
- I could go almost anywhere in the us and use my phone
Cons
- Representative arrogance
- Unresponsive customer service was not willing to assist customer
- Uneducated on phone topics
Reason of review
Poor customer service
Loss
$50
Straight Talk They don’t “Talk Straight” They engage in false and misleading advertising of their warranties They functionally are NOT “no contract” service unless you bring your own unlocked phone with you. We’ve been customers since 2012 and at first the service and...
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1 comment
Hi. I’m Maria from Straight Talk Wireless.
We do apologize for the inconvenience that you have experienced. Let me help you in resolving your issue.
Please send us an email with your account information to straighttalk@fb-tracfone.com to further assist you. Thank you.
Review
Service
Straight Talk Wireless Mobile Phone Service
Cons
- Being deceived about warranties and no contract
Reason of review
Warranty issue
Loss
$300
Preferred solution
Let the company propose a solution
Tags
My husband and I both have Straight Talk. We live in Northglenn, CO. It is a big city just north of Denver. We constantly have problems with our internet, pages won't load, fb pictures won't load, can't Google anything, can't play videos or music. It just keeps getting...
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2 comments
Hi. I’m Maria from Straight Talk Wireless.
We do apologize for the inconvenience that you have experienced. Let me help you in resolving your issue.
Please send us an email with your account information to straighttalk@fb-tracfone.com to further assist you. Thank you.
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Review
Service
Straight Talk Wireless Internet Service
Reason of review
Bad quality
I have been a straight talk customer for over 3 years. To try to activate a new unlocked phone I spent 4 hours on the phone. getting bounced to over 10 different people. Long story short not a single person there could activate my phone and they actually were unable to...
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1 comment
Hi. I’m Maria from Straight Talk Wireless.
We do apologize for the inconvenience that you have experienced. Let me help you in activating your new phone.
For us to resolve this issue, please send us an email with your account information to straighttalk@fb-tracfone.com. Thank you.
Review
Service
Straight Talk Wireless Cell Phone Activation
Reason of review
Order processing issue
I have contacted safelink wireless about a big problem with my phone and was only then informed that my plan had been cancelled due to me supposely not making a monthly call.i was told i would have to reapply sending all my documents in to them to see if u i qualafied...
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2 comments
I am verry upset at straight talk.We received at least 25 calls that we never made ! Those calls were called back because those calls showed up as we called them.
..We didn't even use the phone because we were also at work.Rude people called us because of something we didn't do.Streight talks suggestion.Change your number! He'll no to the no.I have had this # for 25 years.Stop blaming the concerned for your problems.You need to work your problems out and stop putting it on the people that are customers.
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Review
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service
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Hi. I’m Maria from Straight Talk Wireless.
I'm sorry for the inconvenience that you have experienced.
Let me help you in resolving that issue. To resolve the problem, please send us an email with your account information to straighttalk@fb-tracfone.com to further assist you.