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Verified Reviewer New Reviewer

Need to talk to customer sevice
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#1818716

Hi Cypress. This is Maria from Straight Talk Wireless.

We are here to help you. Please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support.

You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

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#1777957 Review #1777957 is a subjective opinion of poster.
Location
Covington, Louisiana
Reason of review
Poor customer service
New Reviewer

What happened to my phone?

1.2
My phone plan was cancelled with 11 days to go on my plan
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#1817676

Hi Zavion. This is Maria from Straight Talk Wireless.

We're sorry to know that you are having problems with your phone. Allow us to further check on it so we can have the issue resolved as quickly as possible. Please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support. You may also text HELP to 611611.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

We are looking forward in assisting you. Thank you.

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ID
#1776780 Review #1776780 is a subjective opinion of poster.
Location
Pikeville, Kentucky
Service
Straight Talk Wireless Phone Plan
Pros
  • No contract
  • It was cheaper
Cons
  • Wasting my time
Reason of review
Access/ activation issues
Loss
$45
Preferred solution
Full refund

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Verified Reviewer New Reviewer

Phone card won't work

Did not speak to Anyone
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#1817678

Hi Jaxon. This is Maria from Straight Talk Wireless.

We're sorry that you're having problems with your service card. We're here and eager to help you. To further assist, please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support. You may also text HELP to 611611.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. We are looking forward in assisting you.

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#1776630 Review #1776630 is a subjective opinion of poster.

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Verified Reviewer New Reviewer

Don't *** with Straightshit

1.0
Added a Service card for a friend and his phone has not been cut back on. Keeps saying wait 5 minutes. But can't speak to no Representatives *** I want MY MONEY BACK
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#1817679

Hi Jaxon. This is Maria from Straight Talk Wireless.

We're sorry that you're having problems with our service. We will be more than happy and eager to help you in resolving your concern. Please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support. You may also text HELP to 611611.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. We are looking forward in assisting you.

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ID
#1776616 Review #1776616 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Reason of review
Problems with payment
Loss
$55
Preferred solution
Do what ur supposed to do

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer Junior Reviewer

1.0
Update by user Feb 25, 2020

I still don't have 4GLTE and don't have VoLTE either.

Update by user Feb 25, 2020

I broke down and purchased another cell phone from straightalk ($179.00 Samsung G6)thinking that this would solve the issue. BOY, WAS I WRONG! Instead of getting back to 4G, before I could take a picture, add 1...

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#1816532

Hi. This is Maria from Straight Talk Wireless.

We appreciate the fact that you have chosen us as your service provider. Thank you for being a long time customer, and we are sorry for the trouble that you have encountered. We would like to check other options for you. Please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support.

You may also text HELP to 611611.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. We are looking forward in assisting you.

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ID
#1773248 Review #1773248 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$48
Preferred solution
GET ME BACK ON 4G LTE or REFUND MY SERVICE FOR THE MONTH.
New Reviewer

Terrible time getting ahold of someone

2.8
I can reach anyone when you call the numbers they give. My bill went up $3.00. I was never contacted or told anything. Try to call and ask... good luck with that!!
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#1810495

Hi Elena S. This is Maria from Straight Talk Wireless.

We're sorry for the negative experience you have encountered with our service. Allow us to make this right for you. Please chat with us at http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

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ID
#1764900 Review #1764900 is a subjective opinion of poster.
Location
Christiansburg, Virginia
Service
Straight Talk Wireless Phone Service
Pros
  • Price would be good if st provided the advertised service
  • Better contact with customers
  • Cost
Cons
  • No discount when you sign up
  • Bills are wrong
  • No customer service
Reason of review
Poor customer service
Preferred solution
have someone call and explain why my bill went up, thought when I signed up over a year ago, I got a discount for auto pay and never did
New Reviewer

Dont ever have to return a higher price phone to them under warranty

1.4
I have been waiting for over a month to get my warranty repair phone back from this company. First they tried to tell me they never got it so I had to track it via FedEx and provide the details of when they got it. Then they acknowledged they had it and said that they would send me an email in 3 to 5 business days about the return of the phone and gave me a ticket number and I waited two weeks and no email or phone in the mail so I called again and went through the process of getting escalated to corporate and a lady who claimed to be the top dog said she escalated it to the very top of the pile and I'd recieve top priority for getting my phone back to me when they got back after the holiday as it was new years eve but gave me an escalated ticket number and stated the 3 to 5 business days but she said it would be faster because she escalated it because it was already so long that I have been unable to use my phone. I then waited another two weeks with no email and no phone again. So I call them back and get to corporate again which is no easy task mind you each time I have been on the phone for hours with these fine bunch of people who can barely speak English which is fine but makes it a very difficult process to get what you need across to these people who want to read the script to you over and over but I speak with another rep michael who promised me that my phone would be back to me in ....you guessed it 3 to 5 business days and he promised that I would have it in my posession and I would just have to give them a call to get my free month of service that was lost when I sent my phone back to them I had just started a new month of airtime. So I wait some more and finally called back last night and we are at January 15 2020 and I finally lose it on this rep and really lose my cool and he rudely says that my phone will be sent to me as soon as its available. I said what you mean it's supposed have been sent to me some time ago he says no warehouse has no phone to give you that is why dont have it yet....so my question is why didnt anyone from this company convey this to me the customer ever in any of the many conversations that I had with them? Then I asked him if I could please just have a refund for my phone and the warranty as I need a phone for my every day life and I can just go purchase a new one for the amount that is due to me is pretty substantial because the phone was 300 and the warranty was 55 plus the month of service that I was robbed of 50 dollars plus tax and all right around 500 give or take but either way I can get a new one for that I am sure. He then proceeds to tell me that he can't do anything about that because I bought it at walmart well then I should have been able to return it at Walmart then but was told no in the beginning of this crap show that I have to return it to straight talk to get a warranty repair and there is several of these phones at my local walmart store for sale but the warehouse has none wtf ? I want my money back for the phone and service and warranty and any and every penny that I gave to this horrible deceptive lying bunch of thieves who call themselves straight talk and I will go with a company who has some customer service skills beyond saying that they are sorry for the inconvenience. It was an inconvenience at two weeks at a month and a half its rediculous and they never asked if they could do anything to help me with not having a phone and actually when I couldn't provide a tracking number for the original return even though I had two ticket numbers with my phone on it available got rude because I didnt have access to my email account because I dont have a phone. Hung up on me when he was supposed to be transferred to the department who could verify the tickets. Bunch of crap for spending money on a more expensive phone for once in my life and I get this crap service and a crap phone from crap people but my advice for anyone who considers this company is pick anyone else but straight talk because they don't give a crap about you or your phone because they blame walmart and walmart blames them and they both suck at customer satisfaction period! Sincerely Michael Wienczkowski pissed consumer!
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#1816713

I'm posting to social media about you guys and Walmart too...I'm done playing and begging to get help as a customer I demand it

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#1809359

Hi Michael W. This is Maria from Straight Talk Wireless.

We're sorry that you're having a problem with your phone. We'll look into this issue for you. Please chat with us at http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

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#1812067
@MariaST

No Maria bot you haven't helped at all...

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ID
#1763712 Review #1763712 is a subjective opinion of poster.
Service
Straight Talk Wireless Replacement
Pros
  • Decent service for the money
Reason of review
Warranty issue
Loss
$500
Preferred solution
Full refund
New Reviewer

Im not getting my text messages, some go to my old phone still

I got hung up on and did not get to speak with anyone e, I use this phone for business and and not getting the responses from their texts
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#1808849

Hi Lelia. This is Maria from Straight Talk Wireless.

We're sorry for the negative experience you have encountered with our customer service and specially for not being able to receive text messages. Let's look further into this matter, and work to get this resolved. Please chat with us at http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

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ID
#1763576 Review #1763576 is a subjective opinion of poster.
Location
Ellijay, Georgia
Service
Straight Talk Wireless Phone Service
Reason of review
Poor customer service
Loss
$100
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Watch Out

Bought my straight talk phone almost 4 years ago NOW they are telling me I have to get new phone and this one usually works fine.Now they are messing with my service because I have not gotn new phone.Its Jan,2020 and they told me I needed new phone by Dec,2020.I cannot make phone calls and am getting wicked pissed off.
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#1808848

Hi Kelli Z. This is Maria from Straight Talk Wireless.

We truly understand how you feel. Our carrier partners are making network changes in order to improve the overall service. These network changes will prevent your current non-VoLTE phone from working. In order to avoid a loss of service, you will need to upgrade to a VoLTE capable phone.

We sincerely apologize for the inconvenience this network change may cause you. With an upgraded phone, you can now begin using the enhanced features of the new network, such as: Faster call connection Clearer, more natural sounding calls Improved battery life The ability to browse the internet, use data and GPS while on a call For further assistance, please contact us via chat at http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

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ID
#1762216 Review #1762216 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Bad quality
Loss
$50
Preferred solution
Let the company propose a solution
New Reviewer

Cant access my internet

4.5
I love straight talk i have an account with y'all now my phone was stolen so what i need know is whether or not i can use this phone and Sims card and access my account
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#1808838

Hi Catfish. This is Maria from Straight Talk Wireless.

We're sorry to hear what happened to your phone. For us to address you properly, please contact us via chat at http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

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ID
#1761587 Review #1761587 is a subjective opinion of poster.
Location
Pearl, Mississippi
New Reviewer

Actvaite the my phone

i bought a new phone. bought an activation card.and its still not working. i can't call because its not working.
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#1808837

Hi Bea. This is Maria from Straight Talk Wireless.

Thank you for purchasing a new phone and a service card. We sincerely apologize that your phone is still not working. We're here and eager to help you. Please contact us via chat at http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

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ID
#1760734 Review #1760734 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
put my phone on!

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Saying i have no network

I need my service back . Asap
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#1804420

Hi Gonsalo. This is Sara from Straight Talk Wireless.

We understand how important it is to have excellent service. I'm sorry you're experiencing problems with your network. I assure you I will do all the research necessary to get this resolved for you. To further assist you, please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support.

You may also text HELP to 611611.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you.

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ID
#1758907 Review #1758907 is a subjective opinion of poster.
Pros
  • 4g service
Cons
  • Data and my network doesents work
New Reviewer

Why waste your time or money...

1.2
I've been a ST customer for YEARS!!! at one point I was paying for my phone 4 kids AND my best friends service...THAT'S A CHUNK OF CHANGE!!! I've been through *** with this company...they messed up... CATASTROPHICALLY when my phone was stolen and I needed to change phones....they assured me I'd keep my number (I was traveling and NEEDED to keep I touch with family AND my attorney) needless to say they failed miserably... My attorney couldn't contact me...my bank froze my accounts...THEN every month when I paid for service...my NUMBER CHANGED...after months and months of this... I FINALLY corrected THEIR screw ups...and I've kept the same number...i know there must be a skull and cross bones on my file...we've had other issues as well...last year I was without a phone for 35 days while they sent me several different SIM cards... I finally asked then who their service provider was... I guarantee it want straight talk... My current issue is WHAT THE *** IS WRONG WITH THE DATA??? HONESTLY... I KEEP GETTING THROTTLED DOWN!!! WHAT A CROCK!!! I PAY FOR THE $55 UNLIMITED PLAN!!! THE ONLY THING UNLIMITED IS MY PATIENCE....APPARENTLY!!! SERIOUSLY... CORRECT THE DAMN ISSUE!!! ALL WE ASK IS FOR WHAT IS OFFERED!!! I will pull all 4 of my accounts...and promise to begin a campaign boycotting Straight Talk... I'll hire picketers of need be....(however....i doubt I'd have a problem recruiting unpaid disgruntled customers...) We will start at the three local Wal-Mart's...and move on to the neighboring communities...until we make 5 o'clock news!!!
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#1758795 Review #1758795 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Pros
  • Cheap and no contract
Cons
  • Data sucks most data is used up trying to get a connection
Reason of review
Bad quality
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer Junior Reviewer

Don't buy

1.5
You are lucky to get 25 to 28 good service days/ month, but pay for 30. Customer serv. Is in Philippines and connection is terrible and they don't care. They will not reimburse for days of lost serv. File complaint with FCC and state attorney general or they will continue to rip people off. This co. Stinks!! Just service stinks!!
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#1802255

Hi Samella. This is Maria from Straight Talk Wireless.We are sorry to hear that you are having this situation.

Please accept our deepest apology for this experience. Allow us to check your account and provide you with the best possible resolution. To further assist you, copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support.

You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

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#1802615
@MariaST

Maria, you r the one I spoke with. You r not interested in supporting customers. Tell someone in management,not in Phillipines, to call me or I will continue to place complaints eberywhere.

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#1802617
@Judith T Mjx

Sorry is now a meaningless word and is used as a substitute for a remedy that doesn't cost the co. anything.

Flush that word down the toilet and do what is right if you have any integrity whatsoever , which I don't believe you do. You don't know the meaning of the word and don't want to know and don't even believe it is necessary to know!

You love taking advantage of people and laugh up your sleve. Look that up!

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ID
#1755558 Review #1755558 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Pros
  • Cheap
Cons
  • Doesnt work frequently
Reason of review
Bad quality
Loss
$6
Preferred solution
Price reduction
New Reviewer

Would not deal with them if i didnt have to was terrible

went with the unlimited gigs on phone and 10 gigs hotspot for 55 dollars. thought it was a wonderful deal. Had at&t on my phone so I put in the att sim card. Get home get on phone to set it up and come to find out you cant get the hotspot with at&t !!!! I was pissed! went back to Walmart and they didn't know anything ! So come to find out I had to use T-Mobile or Verizon so I went with T-Mobile I am on a mountain and I have good service if I stay in my house! and the phone calls are terrible I get this clicking and it hurts my ears ! So I called straighttalk back and they said " purchase sim card for Verizon and you can use there towers" could hardly understand these people at all it is so bad! so I purchase Verizon sim card and called them today and they told me that my phone is not compatible with Verizon UGH! I have an open phone but I needed to purchase a Verizon phone or a straightalk phone to get the Verizon sim to work!! I am so tried of dealing with them ! I am going back to AT&T they have a plan for 40$ a month with 50 gigs on phone and 15 gigs of hotspot! So upset with straight talk !!! BAD EXPERIENCE!!!!
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#1800837

Hi. This is Sara from Straight Talk Wireless.

We sincerely apologize for the inconvenience you have experienced with our service. We definitely don’t want you to feel that way and we do want to make sure that we look into this for you. To further assist you, please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support. You may also text HELP to 611611.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you.

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#1800409

Hi Piers. This is Maria from Straight Talk Wireless.

We are sorry to hear about your most recent experience. This is never what we like to hear nor what we want our customers to feel when speaking with our customer service team. We can only provide our sincerest apologies for your experience, and want to make sure your concerns have been addressed today. Allow us to check other options for you.

For assistance, please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support.

You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

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ID
#1753507 Review #1753507 is a subjective opinion of poster.
Pros
  • Price would be good if st provided the advertised service
Cons
  • Employee knowledge
Reason of review
Poor customer service
Loss
$58
Preferred solution
Full refund