phone service customer service customer card number sim card money plan problem
1.3
Details
I bought a card at Walmart to continue my service with Straight Talk which I had great service, to that point. I went to the exact place that Walmart always held the cards for my phone and bought two. A little while later when I tried to activate the card it would say...
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1 comment
MariaST
#1371944

Hi. I'm Maria from Straight Talk Wireless.

We're sorry for the inconvenience that you've experienced. Let us help you in resolving your issue. Please send us an email with your account information to straighttalk@fb-tracfone.com and we will gladly assist you.

We'll be looking forward to work with you. Thank you.

Review
#1103868 Review #1103868 is a subjective opinion of poster.
Service
Straight Talk Wireless Card Activation
Cons
  • Fact the customer is to be cheated as much as possible
Reason of review
Poor customer service
With Straight Talk wireless it certainly has been baptism by fire I'm also a SafeLink customer however at the time I signed up with straight talk I did not realize that they're all related under TracFone however with my SafeLink Wireless they upgraded me to a...
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1 comment
Anonymous
#1389470

The galaxy grand prime too much phone for their internet? Then why do they sell it? They were probably just trying to get you to buy a different phone.

Review
#1103204 Review #1103204 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Reason of review
Not as described/ advertised
1.5
Details
The new data plan was announced in mid july that the 10g plan would be upgraded to 12g of high speed then slow to 2g afterwards fir the same price. When i renewed my service for august, my data went to crap! Less than 2g speeds as soon as i renewed it and i hadn't even...
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2 comments
MariaST
#1371940

Hi. I'm Maria from Straight Talk Wireless.

We're sorry for the inconvenience that you've experienced. Let us help you in resolving your issue. Please send us an email with your account information to straighttalk@fb-tracfone.com and we will gladly assist you.

We'll be looking forward to work with you. Thank you.

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Review
#1102970 Review #1102970 is a subjective opinion of poster.
Service
Straight Talk Wireless Unlimited Phone Plan
Reason of review
Not as described/ advertised
3.3
Details
I havent been able to use my phone since august 1, 2017 My phone turned off and didnt power back on for hours and hours I called straight talk they called their selves fixing the problem but in all reality they really didn't because the problem continued not even a...
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1 comment
MariaST
#1370909

Hi. I'm Maria from Straight Talk Wireless.

We're sorry for the inconvenience that you've experienced. Let us help you in resolving your issue. Please send us an email with your account information to straighttalk@fb-tracfone.com and we will gladly assist you.

We'll be looking forward to work with you. Thank you.

Review
#1102653 Review #1102653 is a subjective opinion of poster.
Service
Straight Talk Wireless Cell Phone Replacement
Reason of review
Poor customer service

Have taken money out of my checking account twice in August | Straight Talk Wireless review

3.2
Details
I talked to someone in customer service they said they did not take the money. My bank said the only way they sent the money was because Straight talk sent a request. Happened again. They took money from my checking account and charged my credit card. I have paid double 2 times now
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Review
#1102613 Review #1102613 is a subjective opinion of poster.
Reason of review
Problems with payment
This is the fourth week without a phone,I was called sat.9=16 & was told to call a 800# mon.9-18 to get a tracking # for the return of a new black box,& they WILL OVER NIGHT IT,I called & was on hold over 17 min.On a phone I pay min.onI have wasted over 180 min on...
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1 comment
MariaST
#1370516

Hi. I'm Maria from Straight Talk Wireless.

We're sorry for the inconvenience that you've experienced. Let us help you in resolving your issue. Please send us an email with your account information to straighttalk@fb-tracfone.com and we will gladly assist you.

We'll be looking forward to work with you. Thank you.

Review
#1102239 Review #1102239 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Pros
  • Good until you need help
Cons
  • Worst customer service ever
Reason of review
Order processing issue
Loss
$100
Preferred solution
Deliver product or service ordered
1.0
Details
My phone went out 2 days befor Harvey,I was told they would send me a label to return the black box,10 days later I recived it .It went by fedex 6 day to deliver it.I was told that when they recived the old one they would overnight the new one.They recived it on 9-14.I...
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1 comment
MariaST
#1370514

Hi. I'm Maria from Straight Talk Wireless.

We're sorry for the inconvenience that you've experienced. Let us help you in resolving your issue. Please send us an email with your account information to straighttalk@fb-tracfone.com and we will gladly assist you.

We'll be looking forward to work with you. Thank you.

Review
#1101597 Review #1101597 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Pros
  • Monthly cost was good
  • Until i need them good
Cons
  • Non-english speaking
  • Customer service or lack of
Reason of review
Poor customer service
Loss
$100
Preferred solution
Deliver product or service ordered
Tags
  • Poor Business Practice
Sept 2017 I've been a loyal long time customer of strait talk wireless i believed them when they said unlimited data which i know that doesn't mean high speed data i had been using up my high speed data pretty quick each month but ..........anyway i upgraded this month...
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1 comment
MariaST
#1369436

Hi. I'm Maria from Straight Talk Wireless.

We're sorry for the inconvenience that you've experienced. Let us help you in resolving your issue. Please send us an email with your account information to straighttalk@fb-tracfone.com and we will gladly assist you.

We'll be looking forward to work with you. Thank you.

Review
#1100493 Review #1100493 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Reason of review
Not as described/ advertised

Y is my data slow | Straight Talk Wireless review

I just turned my phone on and added airtime on the 10TH BUT MY DATA SERVICE IS SO SLOW
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Review
#1100046 Review #1100046 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Bad quality
1.0
Details
Sept 12,2017. The app and the website routinely gives out messages claiming your password's incorrect, or your pin # is incorrect, etc., when trying to log-in. I reluctantly call support because the last time I contacted them was so awful, but hey,,,just following...
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1 comment
MariaST
#1369058

Hi. I'm Maria from Straight Talk Wireless.

We're sorry for the inconvenience that you've experienced. Let us help you in resolving your issue. Please send us an email with your account information to straighttalk@fb-tracfone.com and we will gladly assist you.

We'll be looking forward to work with you. Thank you.

Review
#1099886 Review #1099886 is a subjective opinion of poster.
Product
Straight Talk Wireless Website
Reason of review
Poor customer service