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The worst company in the world | Straight Talk Wireless review

I ordered a phone from them it would not work for my area they sent me three different SIM cards the supervisor tells me I can return the phone he sent me a package to return it in and he said that he would refund my money for the phone I purchased it has been at 11 months and I have not been refunded nothing they are a worthless company that should be shut down there a crock of ***
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Review
#1090834 Review #1090834 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
1.1
Details
They tell you that you are talking to a representative on the internet, ya know.. when you can't activate your phone to be able to call customer service.... and act like a complete robot. That's because it is an automated system, that is NOT a representative. They...
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1 comment
MariaST
#1361125

Hi. I'm Maria from Straight Talk Wireless.

I'm sorry for the inconvenience that you have experienced.

Let me help you in resolving that issue.

Please send us an email with your account information to straighttalk@fb-tracfone.com and we will gladly assist you.

Well be looking forward to work with you. Thank you.

Review
#1088565 Review #1088565 is a subjective opinion of poster.
Service
Straight Talk Wireless Lg Electronics Cell Phone Activation
Reason of review
Poor customer service
Loss
$250
Preferred solution
Fix my phone service, or give me a smart phone with slide out qwerty keyboard. No variations. They can be NOT LAZY and look up my profile to see what I've had in the past.
when I went with you several years ago I was very pleased with the service but now it sucks. I live in the Atlanta metro area (cell towers are not the issue) but I never get anything more than 2 g and some of my apps have totally ceased to work now stating I need 3 or...
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48 comments
Anonymous
#1780366

They won’t unlock my phone to another carrier. I was switched to 3 people on the phone for a hour. The support is terrible.

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Review
#1088443 Review #1088443 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Reason of review
Bad quality

Why can't I make calls when in Kentucky | Straight Talk Wireless review

Cant make calls in Kentucky
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Review
#1088432 Review #1088432 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Bad quality
purchased a phone from straight talk.com. it didn't work. kept telling me no service, service disabled, blah blah blah. called then 8 times with each person telling me to do this and wait two hours. if no service, call back again. I finally had it, wanted to send phone...
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2 comments
Anonymous
#1733575

hey maria we know you are a bot , which shows even more how little straight talk cares .... wow been a customer for 10 plus years always dealt with the crappie customer service because of the great deals , now they even suck and all they can do is have a bot send a bot message NO CLUE ..... good bye straight talk after 10 plus years at least ill never have to deal with that crappie customer service

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Review
#1087500 Review #1087500 is a subjective opinion of poster.
Service
Straight Talk Wireless Cell Phone Replacement
Reason of review
Order processing issue
I was on the phone with customer service for 3 HOURS, talked to 9 representatives, and they still were not able to fix the problem that I had called for. Every time I talked to a new representative I had to give my same information over and over again just for them to...
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1 comment
MariaST
#1360131

Hi. Im Maria from Straight Talk Wireless.

Im sorry for the inconvenience that you have experienced. Let us further check your account. We can surely provide the best resolution with that issue. To resolve the problem, please send us an email with your account information to tracfone@fb-tracfone.com.

Well be looking forward to work with you. Thank you.

Review
#1087474 Review #1087474 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service
1.1
Details
I have been wit straight talk for about two years now and I'm having terrible customer service and phone service I call they hang up and never call back I have my phone records and recordings from every time I called them and they never help I asked to speak with the...
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1 comment
MariaST
#1360132

Hi. Im Maria from Straight Talk Wireless.

Im sorry for the inconvenience that you have experienced. Let us further check your account. We can surely provide the best resolution with that issue. To resolve the problem, please send us an email with your account information to straighttalk@fb-tracfone.com.

Well be looking forward to work with you. Thank you.

Review
#1087130 Review #1087130 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Bad quality

Horrible | Straight Talk Wireless review

This is the worst phone company and the worst customer service I have every come across, I am from jamaica I will be in this country for a few months so I buy a straight talk phone to call my family back home ,i use the phone to call home and they deactivate my phone say I should buy an international calling plan I go ahead and buy the international calling plan for $60 and being using it for two months now suddenly I woke up to fine my phone permanently deactivate because I being making international call to jamaica that's ***!!! If I cant call jamaica why name ur plan international?, I am so disappointed with straight talk and now they are telling me that the phone I bought for $320 is of no use ,if I want to use back there service I have to purchase a new phone!!!. CONSUMER STAY AWAY FROM STRAIGHT TALK THEY ARE A BUNCH OF EXTORTIONNESS AND SCAMMERS, THEY DON'T RESPECT YOU ARE UR HARD WORKING MONEY,and what make i worst there customer service representatives u can't understand what they are saying
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Review
#1087032 Review #1087032 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Reason of review
Not as described/ advertised
1.2
Details
There customer service is always foreign and never listen to you, I have sunk hundreds into two galaxy s5 phones, even with all features off it eats through data in days, things won't update and now it seems I'm not getting text messages. I'm sick of dealing with these...
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1 comment
MariaST
#1360135

Hi. Im Maria from Straight Talk Wireless.

Im sorry for the inconvenience that you have experienced. Let us further check your account. We can surely provide the best resolution with that issue. To resolve the problem, please send us an email with your account information to straighttalk@fb-tracfone.com.

Well be looking forward to work with you. Thank you.

Review
#1086722 Review #1086722 is a subjective opinion of poster.
Product
Samsung Electronics Galaxy S 5 Cell Phone
Reason of review
Damaged or defective
2.4
Details
Straight Talk The worst phone service or the best. - Straight Talk Wireless review
Straight Talk The worst phone service or the best. - Straight Talk Wireless review
I have Straight Talk and the worst data speed ever. Fast for me is 2Mbps. Almost every time I check I am at less than 1.0Mbps (see photo). I've contacted their tech support and they promised it would be fixed in 24hrs. We'll see about that tomorrow. If they don't fix...
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1 comment
MariaST
#1359530

Hi. I'm Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to straighttalk@fb-tracfone.com and we will gladly assist you.

Review
#1086635 Review #1086635 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Reason of review
Bad quality