Grey Eagle, Minnesota
Not resolved
2.6
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1 comment

Straight Talk is horrible, there customer service is non-functionable. I have hat 4 phones in two years and about two month of lost service which they will not give me credit for.

They build the phones to there specs and do so by building in the SIM card so you can't take it with you (Samsung Gall Slll).

Nobody speaks ENGLISH, so you understand about every 5th word, it takes hours to get through to them, and when they do they you are on a merry-go-round. They really should shut the doors and be defendants in a class action suit.

Product or Service Mentioned: Straight Talk Wireless Mobile Phone Service.

Reason of review: Poor customer service.

Monetary Loss: $150.

Preferred solution: Full refund.

I liked: Cheap, Cheaper rates and no contracts.

I didn't like: Customer service ineffective.

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MariaST
#1233281
Straight Talk Wireless Verified Representative

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/19Cre0y to chat with live agent.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

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