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I purchased a Straight Talk mobile hot spot a few months ago had no problems until two wks ago when it started using a $25 card/2GB data within a few days. This was without changing internet usage (no videos, downloads, etc.). I've called customer service daily and was...
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MariaST

MariaST Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/19Cre0y to chat with live agent. For yo...

I should have my posterior kicked for taking a one year plan with Straight Talk a few months back. Their customer service is horrendous. Last year I tried to connect blue tooth to a rented car from the airport and data over ran the buffer making phone calls impossible....
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Anonymous

Anonymous If you're not a potential new customer, you mean absolutely nothing to Straight Talk/Net10/TRACFONE. The only thing that matters to them is new money, and even then, if you ha...

MariaST

MariaST Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. If you need assistance, please send us an email with your account information to ST.CorpResolutionTeam@...

I have had straight talk for years, at first my 5g would last almost the whole month, then it lasted 3 weeks, then down to 2 weeks, then they came out with 10g, the first month, i didnt run out of hight speed, second month and then on, they say i use up 10g within a...
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Anonymous

Anonymous If you're not a potential new customer, you mean absolutely nothing to Straight Talk/Net10/TRACFONE. The only thing that matters to them is new money, and even then, if you ha...

MariaST

MariaST Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. If you need assistance, please send us an email with your account information to ST.CorpResolutionTeam@...

Straight Talk Wireless Customer Care Review

#924769
1.1
I recently had surgery and was out of work for 3 weeks so I brought a 30 dollar plan because I couldn't afford the 45 and I didn't know it wasn't compatible. I'm just getting back to work and get payed in a week and asked for a 7 day exstention they wouldn't do it.. I have to be without a phone for a week then I am going with another company
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Short Review for September 20, 2016, Other

#922157
I think it isn't fair that straight talk refuses to unlock a iphone for a year, so you can't switch to a different company.
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Straight Talk Wireless Home Phone Service Review

#910926
3.5
All I needed was to edit my shipping address. Unable to do this online. It took an hour of transferring me about &" I'm sorry my computer is broken & I need a supervisor" (yea, so do I) TO TELL ME THERE WAS NOTHING THEY COULD DO. NOTHING. The item had not shipped. This is not customer service. I'm scared now for the future. Are there any decent phone companies left?
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Short Review for July 27, 2016, Plc_product_quality

#889784
5.0
Have been a customer for about 6 months. It has been a flawless plan. Would highly recommend it.
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Rep,NO help with problems fixing my phone.. THIS company connections are AWFUL!! There phoned are terrible
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MariaST

MariaST Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

Straight Talk Wireless 10gb Plan Mobile Hotspot Plan Review
I initiated service with Straight Talk wireless thinking that I would actually have some savings / Verizon Wireless. I purchased their 10-GB. Plan thinking this was a great buy on a 4-G Network. A similar plan through Verizon was $100 before taxes and surcharges, plus...
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Anonymous

Anonymous Well said I have been experiencing the same problem for months now! I would call straight talk but like you said it takes about an hour to an hour and a half to get a rep on ...

MariaST

MariaST Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. You can contact us via chat at http://bit.ly/2gQCmUz?caseId=41023 for us to assist you with your concer...

They have a revolving customer service line which always reverts back to the unlocking automated policy and if you do get to speak to an actually person they are rude and don't let you get to explain your situation. They just read from a piece of paper like a robot and...
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MariaST

MariaST Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. You can contact us via chat at http://bit.ly/2gQCmUz?caseId=41023 for us to assist you with your concer...

MariaST

MariaST Hi. I’m Matt from SafeLink Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to SL.CorpResolutionTeam@safeli...

2.9
I didn't like
  • Tech support
#984130
Purchased wifi Hotspot and data plan from Walmart. After refill, service dropped, after contacting straight talk and them admitting problem, service was restored Service dropped again and Straight talk will not provide proof of data usage. Due to vacation, Hotspot was...
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MariaST

MariaST Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. You can contact us via chat at http://bit.ly/2gQCmUz?caseId=41023 for us to assist you with your concer...

My $600 iphone 5 which i have owned since new at least 4 years is not "eligable" to be unlocked. I switched to t mobile as straittalk has the worst customer service i have ever experienced!... That is, IF you can ever actually get a real person. So if u choose...
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Anonymous

Anonymous If you're not a potential new customer, you mean absolutely nothing to Straight Talk/Net10/TRACFONE. The only thing that matters to them is new money, and even then, if you ha...

MariaST

MariaST Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. You can contact us via chat at http://bit.ly/2gQCmUz?caseId=41023 for us to assist you with your concer...

Called straight talk to unlock my s4. They said I qualified but the unlock code would not come up on their computer. All they could do was buy back for $50. Tired to get manager he refused tried to find out why he talked over me and then just hung up on me. He was...
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MariaST

MariaST Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. You can contact us via chat at http://bit.ly/2gQCmUz?caseId=41023 for us to assist you with your concer...

MariaST

MariaST Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

Hi ibought a $30 straighttalk card and cantget my money back
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MariaST

MariaST Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. You can contact us via chat at http://bit.ly/2gQCmUz?caseId=41023 for us to assist you with your concer...

MariaST

MariaST Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...