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Verified Reviewer
New Reviewer

Straight talk is stealing by charging the Customer twice for hot spot

I was told that I used up all of my hot spot data So thinking that straight talk is charge the customer twice for hot spot data 1 for send or connecting hot spot to another device 2 for connecting the other device and running hot spot from there so my phone is being charge and the other device is being charge So using up data /hot spot twice yup straight talk is rigging bb
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1 comment
#2147156

Hi Jesus L Xrs. This is Maria from Straight Talk Wireless.

We regret to hear that you are displeased with our product and service. We understand that your previous experience was unpleasant and we wish to make it right for you. Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

ID
#3403197 Review #3403197 is a subjective opinion of poster.
Location
Clovis, California
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Junior Reviewer

9 returned phones

Be careful of these phones. Have had to return 9 defective phones to Walmart in 3 days. Their own reps couldn't even activate the phones. Do I keep trying with new phones until I get one that isn't defective?

User's recommendation: Run away.

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1 comment
#2147155

Hi Robert C Mke. This is Maria from Straight Talk Wireless.

We want to sincerely apologize for your negative experience with our phones. However, we'd like to learn more about your situation and what exactly happened. We want to make things right. Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

ID
#3402689 Review #3402689 is a subjective opinion of poster.
Location
Palm Bay, Florida
Pros
  • Straight talk bc there no contract
Cons
  • Misleading info from every agent as well as refund promises
  • Lied to by employees and manager
  • Service sucks
Loss
$100
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Customer service is no help at all with my issue

Unauthorized use of my credit card. They will not unenroll me from a phone plan that I did not purchase. And they are changing me monthly without my consent.
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1 comment
#2147153

Hi Barb E Upw. This is Maria from Straight Talk Wireless.

We're sorry about this issue with your bill. Please know that we are very much willing to assist you in this transaction. For us to further assist you, chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

ID
#3400642 Review #3400642 is a subjective opinion of poster.
Location
Jefferson, Ohio
New Reviewer

No service

No service unable to phone or text. Auto payment on 3/8. Service unavailable 3/9. Cancel my service if you can't resolve in 24 hrs from now and refund my payment. I'm not happy...find another service. I've been a customer for 10 years and this is very pour customer service. Could have sent out a message if you were no longer going to provide 4g.
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1 comment
#2146128

Hi Azra Bsm. This is Maria from Straight Talk Wireless.

We apologize for the issues you're having with your service. Not being able to use your phone is an inconvenience we don't want you to have, and we want to fix this. Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

ID
#3397240 Review #3397240 is a subjective opinion of poster.
Location
Davenport, Iowa
Preferred solution
Let the company propose a solution
New Reviewer

Susped service

I'm not sure if I lost it or it was stolen. I need immediate assistance because all my bank info is in the phone. I'm Lucio Martinez lucianoreste55@***.com
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1 comment
#2146130

Hi Lucio M Tsa. This is Maria from Straight Talk Wireless.

We're sorry for what happened to your phone. Please know that we are very much willing to assist you in this transaction. However, due to the nature of the call, we need to speak with you directly so that we can provide you complete assistance and attend to this matter accordingly. Kindly chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

ID
#3395397 Review #3395397 is a subjective opinion of poster.
Location
New Orleans, Louisiana
Preferred solution
New phone
New Reviewer

Base phone is not near as good as the one i had before you made me upgrade

Phone falling apart before making phone call you have to turn base off wait turn back on - if you don't you get a chiming noise and sometimes when you get a call you get same noise have to hang up and wait for person to call back -- not good

User's recommendation: probably not because i have already had 2 relatives buy phone and having same problem.

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1 comment
#2146132

Hi john k Fda. This is Maria from Straight Talk Wireless.

We never want you to feel this way. Having a working phone is always important. It's our goal to look into this for you so we can find a resolution. Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. We will be glad to hear from you.

ID
#3394448 Review #3394448 is a subjective opinion of poster.
Location
Munith, Michigan
Preferred solution
Let the company propose a solution

Cannot make or receive calls

My issue is still unresolved after hours and hours on the phone with them I cannot make or receive calls for 6 days now who knows how many calls I've missed and how important they may or may not have been it's ridiculous I should get a *** refund
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1 comment
#2146133

Hi. This is Maria from Straight Talk Wireless.

We understand the importance of correcting the issue that you are having. This is definitely not the experience that we want you to have, and we would be glad to work with you to resolve the problem. Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

ID
#3392247 Review #3392247 is a subjective opinion of poster.
Location
Denver, Colorado
Pros
  • Good until you need help
Cons
  • Using people whose accent is so strong i cant understand them
  • Every agent gives differing info

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Re activate service

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1 comment
#2146136

Hi Diamon Vbe. This is Maria from Straight Talk Wireless.

We will be more than glad to help you reactivate your service. For us to further assist you, please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

ID
#3391530 Review #3391530 is a subjective opinion of poster.
Location
Birmingham, Alabama

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
Straight Talk Wireless - Been on hold for over 2 plus hours!!!
Straight Talk Wireless - Been on hold for over 2 plus hours!!!
Straight Talk Wireless - Been on hold for over 2 plus hours!!!
I cant make nor receive phone calls! Every billing cycle i always have issues and have to call in and have them fix by a straight talk agent!!!! Today i Been on hold for over 2 hours finally got to speak to a technical support agent. She advised me to stick and ear...
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ID
#3388639 Review #3388639 is a subjective opinion of poster.
Location
Miami, Florida
Preferred solution
My bill compensation for the lack of service and my time i have wasted every month for 4 months of having to call in and get technical support after every billing cycle@

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
i have been trying to port over my number from straight talk / att to mint mobile for 6 weeks now and straight talk has done everything including but not limited to lying about what they can do to port it over. your call center was even kind enough to call me a ***...
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1 comment
#2143962

Hi LINDA W Nen. This is Maria from Straight Talk Wireless.

We understand the importance of correcting the issue that you are having. This is definitely not the experience that we want you to have, and we would be glad to work with you to resolve the problem. Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

ID
#3386819 Review #3386819 is a subjective opinion of poster.
Location
North Canton, Ohio
Loss
$55
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

3 months and no phone

I am writing to you because this company has treated My Son so horrible, He has been put on hold for nearly 90 minutes only to be transferred to another Dept. nearly 3 months ago he purchased a new phone at Walmart in St Charles Mo 63301. The phone was defective. He called got a tracking number mailed the phone in to Straight Talk. NO PHONE as of today 3/4/2022. He purchased another phone. he has made several phone calls to Straight Talk He has been told twice that his phone has been mailed to him. Please I am asking you to look into this. The phone cost 300.00 My son wants his money back. Thank you, A concern MOM

User's recommendation: Do not waste your money on this company.

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1 comment
#2143963

Hi AARON H Kww. This is Maria from Straight Talk Wireless.

We want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our customers. So, we hope you will give us an opportunity to discuss this further with you. Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

ID
#3382419 Review #3382419 is a subjective opinion of poster.
Location
Ferguson, Missouri
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

LOST MY PHONE/CUSTOMER SERVICE IS HORRIBLE

Purchased a Defective phone. Mail the Phone to Straight Talk 3 months ago. The phone IS LOST!!! Customer service is a joke. I was put on HOLD for 2 hours NO Kidding. I am going to report this company. NEVER NEVER NEVER WILL I USE STRAIGHT TALK ONE ANGRY CUSTOMER

User's recommendation: RUN RUN FAST.

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1 comment
#2143960

Hi AARON H Kww. This is Maria from Straight Talk Wireless.

Thank you for your review. We're sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. We will be more than glad to help you with this. Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

ID
#3382393 Review #3382393 is a subjective opinion of poster.
Location
Belleville, Illinois
Loss
$300
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

My Cell Number was Transferred to Another Carrier without my permission or knowledge

Original review updated by user Mar 03, 2022
After being with Straight Talk for more than 6 years .. a few days ago, my cell phone number was transferred to another carrier without my knowledge or permission. They stated that they are working to try to get it back but so far I am still without my number. I had to go and buy another sim kit and start using another phone until this is resolved. I've spent hours on the phone with straight talk reps and they still have not been able to help me. I was hacked. Very Scary. Do not deal with this company!!

User's recommendation: Do Not Use!!

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1 comment
#2140644

Hi Dana W Rws. This is Maria from Straight Talk Wireless.

We're sorry to know that your phone number was ported out without your permission. We are committed to helping you get your mobile telephone number and service back under your control and helping you secure your Straight Talk account. Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

ID
#3379805 Review #3379805 is a subjective opinion of poster.
Location
Jonesboro, Arkansas
Loss
$5000
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Poor Customer Service

Straight Talk Wireless - Poor Customer Service
Straight Talk Wireless - Poor Customer Service
Bought 2 SIM cards and service plans from Straight Talk. Only received the SIM cards. Cant port new number over, have spent 3 hours on hold, every representative transfers me- hangs up- and the process starts again. This is a terrible company. I have been a customer for 10 years.

User's recommendation: Don’t!

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ID
#3379061 Review #3379061 is a subjective opinion of poster.
Loss
$102
Preferred solution
Deliver product or service ordered

To close my account

My son lost his phone #808-720-**** and I don't want to pay for something he is not using. Please close account effective immediately. Thankyou for time to this matter.
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1 comment
#2140642

Hi. This is Maria from Straight Talk Wireless.

We're sorry for what happened. We will be more than glad to assist you deactivate his account. For assistance, please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

ID
#3378110 Review #3378110 is a subjective opinion of poster.
Location
Kalaheo, Hawaii