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the accent was so strong I can barely understand her say her name I called for a SIMs card she pulled my phone number up I'm not a Straight Talk wireless customer I would have to go to Walmart and buy me to the activation kit to bring your own phone that upset me I...
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MariaST
MariaST

Hi. I'm Maria from Straight Talk Wireless.I'm sorry for the inconvenience that you have experienced.Let me help you in resolving that issue.Please send us an email with your a...

4.1
#1096187
I bought the Straight Talk $45 plan on 8-31-17. I was a Verizon customer for many years I am using Verizon towers with Straight Talk. The internet takes FOREVER to load and it was fast before I changed to Straight Talk so it means something is wrong with Straight Talk....
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MariaST
MariaST

Hi. I'm Maria from Straight Talk Wireless.I'm sorry for the inconvenience that you have experienced.Let me help you in resolving that issue.Please send us an email with your a...

2.9
#1096085
First time using straight talk and the last. These clowns have no clue as to what your are saying to them. My account can not be set up from them they keep setting up my old tracfone account with the changes. What does it take to understand us. My account on Straight...
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MariaST
MariaST

Hi. I'm Maria from Straight Talk Wireless.I'm sorry for the inconvenience that you have experienced.Let me help you in resolving that issue.Please send us an email with your a...

1.3
#1095386

Straight Talk Wireless - Have taken money out of my checking account twice in August

Straight Talk Wireless
#1102613
3.2
Details
I talked to someone in customer service they said they did not take the money. My bank said the only way they sent the money was because Straight talk sent a request. Happened again. They took money from my checking account and charged my credit card. I have paid double 2 times now
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Straight Talk Wireless - Y is my data slow

Straight Talk Wireless
#1100046
I just turned my phone on and added airtime on the 10TH BUT MY DATA SERVICE IS SO SLOW
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Straight Talk Wireless - Customer support does not understand English, they are rud

Straight Talk Wireless
#1095447
1.7
Details
Bill paying system did not work. Pased me to customer support were they did not care or wanted to help. Manager was rude and did not want to help me.
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Straight Talk Wireless - I bought the 45 card and the first week the data was cut

Straight Talk Wireless
#1094513
No or little data can't get to the internet data was cut to 2mb that need to stop and treat the customers better
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I have straight talk and have had it for years now. The service has just steady got worse. I have this new iPhone I bought out right and I'm wait until the end of October so I can MAYBE get them to u lock it. I shouldn't have to wait. I have had issues with the...
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MariaST
MariaST

Hi. I'm Maria from Straight Talk Wireless.I'm sorry for the inconvenience that you have experienced.Let me help you in resolving that issue.Please send us an email with your a...

1.6
#1094701
I have been with Straight Talk for over 15 years and just updated to a newer phone, now they will not unlock my old phone so I can give it to my grandson to use with another carrier, the phone was paid for out of my own money plus the new phone I have is paid for, just...
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MariaST
MariaST

Hi. I'm Maria from Straight Talk Wireless.I'm sorry for the inconvenience that you have experienced.Let me help you in resolving that issue.Please send us an email with your a...

1.0
I liked
  • No contract
  • How easy to pay bill
I didn't like
  • Being hung up on
  • Felt deceived
  • Keep hanging up on me
#1091422
They tell you that you are talking to a representative on the internet, ya know.. when you can't activate your phone to be able to call customer service.... and act like a complete robot. That's because it is an automated system, that is NOT a representative. They...
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MariaST
MariaST

Hi. I'm Maria from Straight Talk Wireless.I'm sorry for the inconvenience that you have experienced. Let me help you in resolving that issue. Please send us an email with your...

when I went with you several years ago I was very pleased with the service but now it sucks. I live in the Atlanta metro area (cell towers are not the issue) but I never get anything more than 2 g and some of my apps have totally ceased to work now stating I need 3 or...
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MariaST
MariaST

Hi. Im Maria from Straight Talk Wireless. Im sorry for the inconvenience that you have experienced. Let me help you in resolving that issue. Please send us an email with your ...

#1088443
purchased a phone from straight talk.com. it didn't work. kept telling me no service, service disabled, blah blah blah. called then 8 times with each person telling me to do this and wait two hours. if no service, call back again. I finally had it, wanted to send phone...
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MariaST
MariaST

Hi. Im Maria from Straight Talk Wireless. Im sorry for the inconvenience that you have experienced. Let us further check your account. We can surely provide the best resolutio...

I was on the phone with customer service for 3 HOURS, talked to 9 representatives, and they still were not able to fix the problem that I had called for. Every time I talked to a new representative I had to give my same information over and over again just for them to...
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MariaST
MariaST

Hi. Im Maria from Straight Talk Wireless. Im sorry for the inconvenience that you have experienced. Let us further check your account. We can surely provide the best resolutio...

#1087474
I have been wit straight talk for about two years now and I'm having terrible customer service and phone service I call they hang up and never call back I have my phone records and recordings from every time I called them and they never help I asked to speak with the...
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MariaST
MariaST

Hi. Im Maria from Straight Talk Wireless. Im sorry for the inconvenience that you have experienced. Let us further check your account. We can surely provide the best resolutio...

1.1
#1087130