Patricia V Cgj

They switched me to TracFone without telling me after they gave me lifetime straight talk because of a breach or a *** in their system that they did not tell their customers about I want my lifetime

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Straight Talk Wireless - They switched me to TracFone without telling me after they gave me...
Straight Talk Wireless - They switched me to TracFone without telling me after they gave... - Image 2
I was just checking on my straight talk account because I'm supposed to have lifetime straight talk and when I went to put 611611 in it hooked me up to TracFone I do not have TracFone I have straight talk for life because of the breach in straight talk by hacking . Now I can't even get through to straight talk it cuts me off and I even tried once and it sent me to TracFone I will not use TracFone and I am pissed and I want my money back for this straight talk no joke I'm pissed!!!
View full review
Loss:
$260
Pros:
  • There are no pros
Cons:
  • After they got breached they told me i would have lifetime talk texting data lifetime

Preferred solution: Full refund

User's recommendation: This is the first problem I've had with straight talk but it's a big one I have straight talk not TracFone and I would never purchase TracFone I want my straight talk back for life that's what I was promised when they got hacked now I've said I don't have straight talk and can't get through to them don't use their company.

1 comment
MariaST

Hi Patricia. This is Maria from Straight Talk Wireless.

We read your post and we'd like to apologize for the issues you encountered with your service. Please know that this is not the kind of service we want our customers to experience. We would like to further investigate your account so we can provide a concrete resolution for this issue. Aside from calling our hotline number, you may also contact us via chat at https://***/support/contact.

We are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the word HELP to 611611. Thank you.

Nathaniel R Yls
map-marker Newnan, Georgia

I need to have service restored.my card was stolen.I need to give my new account #

I dont have a complaint, but my review is my card was stolen and I need to give them my new number so that they can automatically draft money from my account each month

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User's recommendation: Great service

2 comments
MariaST

Hi Nathaniel. This is Maria from Straight Talk Wireless.

We're sorry for what happened to your card. We can surely help you with your concern. To further assist you, please chat with us at https://***/support/contact .

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word ENROLL to 611611.

MariaST

Hi Nathaniel. This is Maria from Straight Talk Wireless.

We're sorry for what happened to your card. We can surely help you with your concern. To further assist you, please chat with us at https://***/support/contact .

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

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jessica j Zlx

Straight talk I haven’t had any service work a call or anyone to call Ian on my number

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Straight Talk Wireless - Straight talk I haven’t had any service work a call or anyone to call...
Dude my service been out since last night. Even though I have had this number for 10 years and been with yall for 10 years I usually dont have problems. Last year so I have problems nearby every time. Who am I supposed to talk to when theres not really know where you can go when you order yours off-line? I hope this matter gets resolved really really soon thank you
View full review

Preferred solution: Just try not to let it happen no more if they can help it. And then meet maybe Monday back

1 comment
AlexTrac

Hi jessica j. This is Maria from Straight Talk Wireless.

Our sincere apologies for any inconvenience you've experienced. We are continuously making improvements to better assist our customers. Let us check what is going on in your account. Kindly chat with us at https://***/support/contact, so we can provide a thorough explanation and concrete resolution for this issue.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

Roarke Ufd
map-marker Chester, Virginia

Horrid customer service..

The phone was stolen, my information was on the phone, so I could not access it. Called 11 times, and they could not help, so I had to find a new provider.

I RECENTLY lost my daughter, and her photos were in that phone. I wanted to keep the same number, so the photos could be retrieved. They would not work with me.

THIS IS THE COMPANY FROM *** After 10 years of service! Think before you go with Straight talk

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User's recommendation: NEVER GO WITH THIS COMPANY.

2 comments
MariaST

Hi, Guest-537****. This is Maria from Straight Talk Wireless.

Your feedback really meant a lot to us. As your service provider, we're very sorry about what happened. Our main goal is to provide quality service to our valued customers and help them with their concerns. We understand you have spoken with a customer service representative and feel that your issue is not being handled quickly enough.

It is not our intention to delay a resolution. Please give us another chance to fully evaluate your situation and assist you. Please chat with us via this link http://***/6184eXcjw.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

MariaST

Hi, Guest-537****. Your feedback really meant a lot to us.

As your service provider, we're very sorry about what happened. Our main goal is to provide quality service to our valued customers and help them with their concerns. We understand you have spoken with a customer service representative and feel that your issue is not being handled quickly enough. It is not our intention to delay a resolution.

Please give us another chance to fully evaluate your situation and assist you. Please chat with us via this link http://***/6184eXcjw.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

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Tracy S Vcn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Meridian, Idaho

Try to refill and activate my friends phone

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I got a phone card but when I scratch the back of it the first number 3 numbers tore off I dont know what to do hes my boyfriend
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1 comment
MariaST

Hi Tracy. This is Maria from Straight Talk Wireless.

We're sorry to know about what happened to the airtime card that you've purchased. Allow us to have the opportunity to work with you so we can provide you with a concrete resolution. Please copy this link https://***/support/contact and paste it on a new window for chat support. We're available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also text HELP to 611611 to use our self-service menu. Thank you.

Granville S Rft

Wont unlock my! phone!!!

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after yrs of good service, the last yr has sucked! always having to call and wait ! auto pay and no data and poor signal! callig every month! turn on my Data!!!
View full review
Loss:
$20
Pros:
  • Non i have found yet

User's recommendation: nothing to say! good that is!

1 comment
MariaST

Hi Granville S. This is Maria from Straight Talk Wireless.

We read your post and we'd like to apologize for the issues you recently encountered with the service. Please know that this is not the kind of experience we want our customers to have. Allow us to have the opportunity to straighten things out for you. Aside from calling our hotline number, you may also contact us via chat at https://***/support/contact.

We are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the word HELP to 611611 to use our self-service menu. Thank you.

Chuck H Kfv

I have been trying to figure out how to set up my phone, there is no instructions fit to use, I have set up my apple Phone with less trouble than this!

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NO INSTRUCTIONS TO USE! I am using down my time and still have nothing to show for it !! I had to take it in to get the salesperson to even help me find my phone number!
View full review
Pros:
  • There is no pros so far

Preferred solution: Just to figure out how to use it!!

User's recommendation: Have it professionally set up!!

1 comment
MariaST

Hi. This is Maria from Straight Talk Wireless.

We read your post, and we're sorry if you're having trouble setting up your device. However, we are determined to help you resolve your issue. To further assist you, please chat with us at https://***/support/contact-us. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word TUTORIAL to 611611. We'll be looking forward to working with you.

Lemoyne Gyy

About the only time I ever have any issues with Straight Talk Wireless, is when I have to deal with their inferior, customer service department.

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Original review Oct 09, 2023
I was overcharged $1.69 on my monthly phone bill but Straight Talk said they could only refund me $1.50. They told me they couldn't refund the tax on this particular overcharge. That seems totally unlawful to me!
View full review
Pros:
  • Good until you need help
Cons:
  • Terrible customer service

Preferred solution: A refund of the taxes, also.

3 comments
MariaST

Hi Lemoyne. This is Maria from Straight Talk Wireless.

We sincerely apologize for the inconvenience you have experienced with our service. This is not the kind of service we want our customers to experience.

To further assist you with your billing issue, please copy this link https://***/support/contact and paste it on a new window for chat support. We're available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Guest
reply icon Replying to comment of MariaST

I've already chatted with Straight Talk Wireless, to no avail! Also, the link you gave me doesn't work anyway but this is typical with anything that has to do with Straight Talk!

Mychael Afx

I had the same thing happen to me.

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Roarke Ufd
map-marker Chester, Virginia

0. Worst company ever, after 10 years with your company . Your company has the worst customer service ever.

Phone stolen, and because My code was on my lost phone they would not help me after 19 calls. Very, very disappointing.s
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User's recommendation: Please stay away!!!!!

1 comment
MariaST

Hi This is Maria from Straight Talk Wireless. We are really sorry for the inconvenience this has caused you.

As one of our valued customers, we do not mean to make you feel this way. We want to sort this out with you now. We are hoping that you will give us another chance to rectify this issue with you. Please chat with us via this link https://***/support/contact.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

Choise B

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Terrible customer service

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Updated by user Oct 18, 2023

They want help me

Original review Oct 01, 2023
Terrible customer service I've been on the phone all day and I keep getting the same run around. And hung up on
View full review

Preferred solution: Activation

1 comment
MariaST

Hi Choise B. This is Maria from Straight Talk Wireless.

We read your post and we'd like to apologize for the issues you encountered with the customer service. Please know that this is not the kind of service we want our customers to experience. We would like to speak with you for further investigation in your account and provide you a concrete resolution for this. Aside from calling our hotline number, you may also contact us via chat at https://***/support/contact.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

Grissel Tpo

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Morristown, Tennessee

They don't do what the customer is told they do. They lie to us

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Straight Talk Wireless - They don't do what the customer is told they do. They lie to us
I was having problems with the 2912 number.called midlast week girl said I could change back to my number.i have been sitting and waiting since last week.she said it would it would be changed by Fri now I'm getting attitudes questions everything but i number changed as promised. Did the company sell out to Verizon is so ok with me. But tell the truth. Also supposed to have a new phone a 12 sent to me where it at. I've been waiting on this to be delivered as well. 704218****. M
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User's recommendation: Always tell the truth

1 comment
MariaST

Hi Grissel. This is Maria from Straight Talk Wireless.

We read your post and we'd like to apologize for the inconvenience we have caused you with these issues. Please know that this is not the kind of service we want our customers to experience. Allow us to have the opportunity to straighten things out for you. Aside from calling our hotline number, you may also contact us via chat at https://***/support/contact.

We are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the word HELP to 611611 to use our self-service menu.

Moreover, we'd like to inform you that we are now part of the Verizon family. Thank you.

Cynthia C Axz

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I bought a phone but never got it

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Straight Talk Wireless - I bought a phone but never got it
Straight Talk Wireless - I bought a phone but never got it - Image 2
Straight Talk Wireless - I bought a phone but never got it - Image 3

I bought a phone with airtime card February 1st 2023 online i paid a extra $4.95 for next day delivery well it didn't get shipped out till the 6th on the 7th I should've got it.but it didn't come the delivery guy said he left it on my steps at 11:20am I got back home at 11:56 am it wasn't there I haven't seen it.so I called strait talk I spoke to a manager whom said they'd do a lost package on it well our call got cut off and they never called back.so for the next 3 or 4 days I called was redirected number of times and finally the last time I called a manager said I'd have to call the delivery driver I did they sent me a email telling me in great detail what they're doing well that was the beginning of last month .also the email I had for strait talk has blocked me so I can't email them won't do any good to call nobody knows what to do or say any ways I'd be waisting my breath I paid $70 for phone and airtime card it was on sale know it's gone back up if I wanted to buy another one why try it again .

View full review
Loss:
$70

Preferred solution: Deliver product or service ordered

User's recommendation: Make sure someone's home to get packages

1 comment
MariaST

Hi Cynthia. This is Maria from Straight Talk Wireless.

We're sorry if you're having some problems receiving your ordered phone online. We know how frustrating this has been on your end. Please be informed that we are determined to make things right for you. Kindly chat with us again at https://***/support/contact or call 1-877-430-2355.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

Anonymous
map-marker Cape Town, Western Cape

Unsatisfied

I Baugh a iphone 11 before my return to my home country,i was told by the salesman that once i am back in South Africa i just have to give straighttwalk a call and they would open my my phone that is now networked blocked,on me doing this i was told by straight twalk it cant be done

View full review

User's recommendation: Not at all

2 comments
MariaST

Hi. This is Maria from Straight Talk Wireless.

We read your post and we'd like to apologize for the issues you encountered. Please be informed that our phones are not factory unlocked. We can facilitate the unlocking process for your phone as long as you meet the set requirements. To check the unlocking policy and to see if your device is eligible for unlocking, go to https://***/wps/portal/home/ and enter your phone number or serial number.

For further assistance, our customer service is available via this chat link https://***/support/contact.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word UNLOCK to 611611.

MariaST

Hi, Guest-535****. This is Maria from Straight Talk Wireless.

Your feedback really meant a lot to us. As your service provider, we're very sorry about what happened. Our main goal is to provide quality service to our valued customers and help them with their concerns. We are hoping that you will give us a chance to redeem ourselves so we can help you out.

Please chat with us via this link http://***/6184eXcjw, or call us at 1-877-430-****.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

View more comments (1)
Margo L Ibz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

You requested it from my recollection

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Original review Sep 06, 2023
I Just wish to thank you for your extremely speedy response to my email requesting assistance. You had sent a passcode to my old Phone which was impossible for me to retrieve as That Phone no longer works period. I went on Google and obtained your info and submitted an email and fortunately got an immediate response from you. Thanks again.
View full review

Preferred solution: I wish to submit my review.

3 comments
Davie Fid

What email address?

Davie Fid

What email did you use to get in touch with them?

MariaST

Hi Margo. This is Maria from Straight Talk Wireless.

We read your post and we'd like to thank you for your heartfelt review and feedback. We appreciated it. For future assistance, aside from calling our hotline number, you may also contact us via chat at https://***/support/contact. We are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the word HELP to 611611. Thank you.

View more comments (2)
Anonymous
map-marker Kansas City, Missouri

Need a copy of my phone log

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I had called in early September requesting my call log for the month of July 2023 and I hadn't heard anything by Oct 10th. They said they would email it and as of today Oct 18th I still haven't received it.

View full review
2 comments
MariaST

Hi, PissedConsumer523****. This is Maria from Straight Talk Wireless.

Your feedback really meant a lot to us. As your service provider, we're very sorry about what happened. However, you can get a of your phone log by texting the word CDR to 611611. For further assistance, please chat with us via this link http://***/6184eXcjw.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

MariaST

Hi. This is Maria from Straight Talk Wireless.

We read your post and we'd like to apologize for delay of your request. This is not what we want you to experience. Please give us another chance to investigate your account to know what is causing it's delay. Aside from calling our hotline number, you may also contact us via chat at https://***/support/contact.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word CDR to 611611 for instructions on how to request Call Detail Records. We'll be looking forward to working with you.

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