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Verified Reviewer

I can't call out or receive calls with phone just got and activated today why is that

2.0
I am highly displeased because I need my communication. Now I must keep talking when I don't want to.Will my plan lose its validity on the month since I have not had any services I paid for?

User's recommendation: Have direct route for newly brought and activated. phones.

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2 comments
#1981217

Hi Keith G. This is Maria from Straight Talk Wireless.

We are sorry for the trouble that you have encountered with your phone. To assist you, chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

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0 0
#1979924

If the call is urgent, use a payphone

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ID
#2407578 Review #2407578 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Pros
  • Phone and service plan
Cons
  • Not acceptable to 1st time user
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Billing for services I no longer have!

1.3
Update by user Mar 03, 2021

My credit card is refusing to pay..

Original review posted by user Feb 01, 2021
Back in 2020 I cancelled My account and went to Spectrum, However, Straight talk wouldn't port My tel. to Spectrum, and they kept charging Me for the service. I talked to a Rep, and He ported the No. to Spectrum, and now I'm paying Spectrum now that My no. has been ported. The Straight talk Rep said I would no longer be billed for it. Unfortunately, Every Month I am billed. I didn't give them My discover card account no. and didn't authorize them to bill Me. This has to be resolved, I get no satisfaction from Straight talk.Good lucki with doing business with them.

User's recommendation: Beware!

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#1981218

Hi Janet M. This is Maria from Straight Talk Wireless.

We are sorry for the for the inconvenience that this may have caused. Allow us to correct the situation. To assist you, chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

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Resolved
ID
#2402471 Review #2402471 is a subjective opinion of poster.
Location
New Port Richey, Florida

There's no way I used up 2 gigs in one day

There's no way I used up 2 gigs, and the ethernet phone service to India was horrible. I will never use Straight Talk. again.nn

User's recommendation: never use Straight Talk.

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#1981219

Hi. This is Maria from Straight Talk Wireless.

We are sorry for the your sudden data usage. Please allow us to investigate your account. To assist you, chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

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0 0
ID
#2400005 Review #2400005 is a subjective opinion of poster.
Location
Baltimore, Maryland

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

1.0
Update by user Feb 27, 2021

They never ported My No. to Spectrum, so My credit card Co.

refused payment. I was told more than once that it was canceled, but it never was..

Original review posted by user Jan 28, 2021
All they did was let Me know that they received the E- mail. I find it's very difficult to get a hold of them. When I check the chat, there is no option for My problem.
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#1981222

Hi Janet M. This is Maria from Straight Talk Wireless.

We are sorry to displeased you. Please allow us to resolve your concerns. To assist you, chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

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0 0
Resolved
ID
#2398024 Review #2398024 is a subjective opinion of poster.
Location
New Port Richey, Florida

CAN NOT GET A HOLD OF A CUSTOMER SERVICE REP!

1.0
My phone doesn't have service and I am trying to give straight talk my new credit card information to get my phone activated again!!Can not get a code from text because my phone is not activated. Send code to email and not text! This has taken all day!

User's recommendation: Send code in email and not text.

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#1981223

Hi Alanie. This is Maria from Straight Talk Wireless.

We apologize for the trouble that you have encountered in trying to contact us. This is not the experience we want for our customers. To assist you, chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

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0 0
ID
#2397442 Review #2397442 is a subjective opinion of poster.
Cons
  • Usa representatives hard to reach
Preferred solution
Reactivate my phone

Scamming

Ordered a phone on Straightalk and processed my order only for THEM to cancel it a couple hours later and keep my money. $250+ Taken and non refunded for something they canceled and didnt even notify me in advance

User's recommendation: Please do not buy from them!

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#1981225

Hi Brandon D. This is Maria from Straight Talk Wireless.

We sincerely apologize for any inconvenience this may have caused. To further address your concern, chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

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0 0
ID
#2395264 Review #2395264 is a subjective opinion of poster.
Cons
  • Bills are wrong
  • Two hours for customer service calls
  • Paying for thier mistake
Loss
$252
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I called a rep and He told Me My account was cancelled, but I am still receiving bills.

2.8
I went to another service, so I called Straight Talk to cancel My account. I was unable to get voice mail with My new server, so I called Straight Talk again, and they resolved that issue. I thought I was all set, because the rep said I wouldn't be billed any more, but I keep getting billed.

User's recommendation: If You have Straight Talk, and want to cancel, You are in for a rough ride!!

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#1981236

Hi Janet M. This is Maria from Straight Talk Wireless.

We are sorry for the trouble that you have encountered with service. To assist you, chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

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0 0
ID
#2393297 Review #2393297 is a subjective opinion of poster.
Location
New Port Richey, Florida

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refused too replace a bad phone

1.0
I have been with straight talk for over 5 years faithfully, and for the first time I ran into a problem with my phone (IT LOCKED UP ON ME). Was unable to use it. I contact Straight Talk of my problem with the phone and got nothing but a serious run around from several departments and customer agents. Promises and lies is all I received. I was asked to return the faulty phone too Straight Talk with the shipping label email to me with the instruction of packaging details, to the address 5501 CENTREPOINT DR., La Vergne, Tn. 37086, Ticket Number 122644**** Dated 11/20. I sent the product back to Straight Talk only to get no help in the replacement of the phone, JUST BULL- *** LIES AND CONSTANT RUN AROUND from one person to another for the last several months now. And still have not gotten a replacement. I am VERY, VERY, ANGRY at the treatment I have received. Yet I purchased another phone from Walmart because I was in need of a phone for my job and I still pay for the service each month because, I was thinking that straight talk would do the right thing and send me a replacement. BUT I KNOW THEY ARE NOT GOING TO DO WHAT IS RIGHT for a LOYAL CONSUMER. I am so FINISHED. I will never recommend this company to anyone.

User's recommendation: Never do business with a company who don't back their products.

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#1981255

Hi LindaDiane H. This is Maria from Straight Talk Wireless.

We regret to hear that you are displeased with our product and service. We understand that your previous experience was unpleasant and we wish to make it right for you. Please chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

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0 0
ID
#2392526 Review #2392526 is a subjective opinion of poster.
Cons
  • Bad service
Loss
$100
Preferred solution
Replace the phone TICKET NUMBER #1226444337 order date 12/4/2020

Problems

2.0
everytime i try to purchase a service plan, it simply does nothing. a rep gave me a link to try, it has no place for me to put my card's year if expiration!!!!

User's recommendation: different company.

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#1981266

This is Maria from Straight Talk Wireless. We are sorry for the trouble that you have with our customer service and in purchasing a service plan.

To assist you, chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text BUY to 611611.

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0 0
ID
#2392264 Review #2392264 is a subjective opinion of poster.
Location
Bedminster, New Jersey

Tired of having paid for service and then it gets stolen

1.0
I accidentally missed a payment on my phone. I had paid for two months of service and it was stolen by straight talk. Now I have to pay again to have my phone activated? Not going to happen! I would rather throw it in the ocean.

User's recommendation: Stay away.

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#1981238

Hi Charles H. This is Maria from Straight Talk Wireless.

We sincerely apologize for any inconvenience this may have caused. To further address your concern, please chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

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0 0
ID
#2391081 Review #2391081 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Loss
$75
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

POOR SERVICE. NEVER TURNED PHONE ON AFTER TWO DAYS

1.0
Bought phone ($199.00) and $50.00 per month plan with auto pay. Activated phone and it would not complete a call. Called Straight Talk Customer Service with no help, talked to several persons and no one could help fix the problem KEEP YOUR MONEY IN YOUR POCKET AND FIND A DIFFERENT CELL PHONE PROVIDER.

User's recommendation: DO NOT USE STRAIGHT TALK or should i say NO TALK.

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2 comments
#1981240

Hi Shon D. This is Maria from Straight Talk Wireless.

We deeply apologize for the inconvenience we may have caused you. Please allow us to review your account and further investigate what happened with your phone service. To assist you, chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

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0 0
#1978899

If You don't like jumping through hoops DO NOT subscribe to Straighttalk!!!!!

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ID
#2386188 Review #2386188 is a subjective opinion of poster.
Service
Straight Talk Wireless Cell Phone Activation
Pros
  • Havent even been able to make a call yet
Cons
  • Nobdy was willing to try anything different to help
Loss
$250
Preferred solution
Full refund

1.5
Tried to return a phone that was the wrong phone. I have been trying for 3 days, I was told by 7 customer service reps that they were sending an email with a return shipping label. Still don't have an email from Straight Talk. I waas given a number to use at UPS, the...
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#1981243

Hi Carl P. This is Maria from Straight Talk Wireless.

We understand where you are coming from and we apologize for the trouble you have encountered with our customer service. We would like to take a closer look into what is going on and ensure there is a resolution for you. To assist you, chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

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0 0
ID
#2379024 Review #2379024 is a subjective opinion of poster.
Product
Straight Talk Wireless Account
Pros
  • Nonthing
Cons
  • To reach customer service is a nighmare
Preferred solution
Deliver product or service ordered

1.8
Today I verified on their website that my galaxy phone was compatible to use their service. So I went out and bought a $35 prepaid phone card, came home, tried to activate it, and was told that it isn't possible. I was also told that I cannot get a refund even if I...
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#1981246

Hi Tera P. This is Maria from Straight Talk Wireless.

We are sorry for the trouble that you have encountered with your phone. To assist you, chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

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0 0
ID
#2377799 Review #2377799 is a subjective opinion of poster.
Cons
  • Misleading information
Loss
$39
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Absolutely Terrible Service

1.1
Straight Talk Wireless - Absolutely Terrible Service
While, using Straight Talk the service seems to be getting progressively worse. DATA SPEEDS ARE ABSOLUTELY RIDICULOUS. I HAVE CALLED OVER 20 EXPLAINING THE Problems AND I AM ALWAYS GIVEN THE SAME ANSWER. THEY ALWAYS CLAIM THAT THEY MUST BE WORKING ON THE TOWERS IN MY AREA.... I TRAVEL A 400-MILE RADIUS FOR MY JOB AND THERE IS NO POSSIBLE WAY THE CELLULAR COMPANIES THEY USE COULD OR WOULD BE "WORKING" ON All the TOWERS IN A 400-MILE RADIUS.

User's recommendation: Avoid at all costs.

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2 comments
#1982670

Same with me. They said 5 months ago my GB was stolen due to the upgrading of the line repair for 5G network.

I have not been able to use 611 611 service of the it rs in 5 months.

1st year was fine. Nowball has gone to *** with straight talk service.

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0 0
#1982074

Hi Detrect S. This is Maria from Straight Talk Wireless.

We are sorry to know that you are having issues with your phone, as well as your displeasure with the customer service you have received. To assist you, chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

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Featured
ID
#2374560 Review #2374560 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Pros
  • Cheaper
Cons
  • More than i can put in this box
Loss
$300
Preferred solution
Let the company propose a solution
Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Stolen mobile hotspot data

1.0
Straight Talk Wireless - Stolen mobile hotspot data
4 months now the 3rd world countries has stolen almost 5GB each month. Some has been honest and say how much Data should be left they see on the screen. I know how much I used. I record it daily. Then you reboot and not fixed. Call back and the next person says you used it all up. In 10 minutes 5.86GB gone after 2 honest call center workers verified and try to assist. STOP YOU POS thieves. Tracfone, straight talk and another company all in together Walmart said are in Mexico. Call centers in Guatemala, Philippines and India that I talk to. We need consumer protection from the thieves from Straight Talk. Beware of your GB...they are stealing from millions of consumers.Do not use Straight Talk. They are Con company.

User's recommendation: Warning Do not use Straight Talk. Thieves.

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2 comments
#1982077

Hi Phil S. This is Maria from Straight Talk Wireless.

It is with great concern that we received your feedback about the poor service you experience. Please accept our sincerest apology for the problems you went through. Allow us to investigate your account. You may chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

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0 1
#1982663
@MariaST

611611 failed for over 5 months now and you have not returned the GB stolen monthly for over 5 months like promised. Walmart customer service electronics dept said daily customers are complaining how Straight talk is doing the same to them.

You have ignored my request to solve your Service problems and make good.

I have documents photos of failed 611611 dated back in 2920 until present. Your customer Service kids in the Philippines call service has no control of your malfunctioning systems or solving your terrible problems.

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ID
#2373472 Review #2373472 is a subjective opinion of poster.
Product
Straight Talk Wireless 10gb Plan Mobile Hotspot Plan
Loss
$60
Preferred solution
Full refund