Unclaimed
Straight Talk Wireless
Reviews and Complaints
2M
CLAIMED LOSSES
2.4K
TOTAL REVIEWS
440K
PAGE VIEWS
19
ISSUES RESOLVED
Straight Talk Wireless Reviews
New Reviewer
Say they can`t find my number so I have to change it after 10 yrs of service with them!
Straight Talk: Thank you for visiting Straight Talk today. How may I help you? Straight Talk: Thank you for contacting StraightTalk. Our hours of operation are Monday-Sunday 8am to 11:45pm. If you receive this message during normal operation hours, our chat agents are...
View full review
2 comments
Alejandra Uht
#2185546
i am having problems setting up my phone number 1036252**** tried to receive my verification code for 30 minutes, all i have received is 471, i am getting pissed off, you have bad service.
View more comments
ID
Loss
$35
Preferred solution
My number I`ve had for the last 10 yrs with straight talk
New Reviewer
Cancel phone
I am not a pissed customer I just moved and don't need a home phone any more. I was happy with the service and satisfied with this call. If I need a home a home phone again I would go with your service Thank you
User's recommendation: Great service for years.
ID
Location
Summerville, South Carolina
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerMy phone I just gotten it about 3 days ago. My phone is an GalaxyAO3s it has quite charging. Could you contact me as soon as possible thank you Cindy malrtiin.
Just stopped charging. I do need c my phone. I lost the last one I h as d. Now this one is doing this. Which is not charging.
1 comment
ID
Location
New York, New York
Loss
$200
Preferred solution
For my phone to charge.
New Reviewer
My phone is not using the minutes correctly I can't get service
I have minutes on my new phone about the $55 plan and it says I have a pending transaction that doesn't make sense can you get my phone working for me please
1 comment
ID
Location
Cleveland Heights, Ohio
Pros
- Wireless service comparable to big names
- Service until i needed help
Loss
$55
Preferred solution
Let the company propose a solution
New Reviewer
Horrible customer service
I been without phone service since Sunday, May 15 call customer service for new Sim card they speak broken English can't them eventually they hang up and call same sorry results its sad disgrace
User's recommendation: No one.
1 comment
ID
Location
Meridian, Mississippi
Loss
$100000
Preferred solution
Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerBecause they want do anything that they say they hang up on you and lie
Supposed to get 39back on my phone when they sent me my new phone because they one I bought was messed up for 3 months I never got a full month service because the phone keep messing up now they want activatied this new one that I was told that would be done this new phone supposed to came with a card and wasn't sent
1 comment
ID
Location
Chicago, Illinois
Loss
$150
Preferred solution
Full refund
Always need someone else's phone and waste countless hours repeatedly calling customer service before a problem is ever fixed. They sure do get your money though.
Problems w phone are to difficult to solve. Pay for hotspot but suddenly gone...2 weeks. Tired of calling just want to get rid of them.
User's recommendation: Pick another carrier.
1 comment
ID
Location
Fayetteville, Georgia
They yake your money but when you have a problem and need help nobody want to help you,you get the runaround and charged more
Tired of spending my money and can't get service because the customer service is trained to give you the runaround till you give up and go somewhere else
User's recommendation: Don't do it.
1 comment
ID
Location
Edenton, North Carolina
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerBought a refill card and it won't load on phone
Card wont load on my husband phone doesnt work at all please help me the card bought yesterday at Walmart dont know why
1 comment
ID
I'm minutes away from pulling out of switching to straight talk. I've been waiting 35 hours now
I purchased a straight talk phone from Walmart 3 days ago. I've been trying to switch from Verizon to straight talk because Verizon service has dropped at my house suddenly and for weeks now. I gave straight talk all the info needed and have checked on the status and their still in the process for over 35 hours now
1 comment
ID
Location
Rolla, Missouri
Loss
$150
Preferred solution
Full refund
New Reviewer
No customer service!
I have been trying to get my Moxee Wireless HOme Phone Service activated sense May 8 and have been disconnected by the automated customer service during transfer about 15 times. I just need to get in touch with the number porting service to get an error fixed in the account number and the unit would activate. Just need a little HUMAN help.
User's recommendation: Be very carefull when you enter information or you will go to automated Attendant ***.
1 comment
ID
Location
York, South Carolina
Pros
- Good service
Cons
- Terrible customer service automated attendant
Loss
$64
Preferred solution
Deliver product or service ordered
Lock ot. Been stolen.
It was like they wasn't even reading my messages ignoring me to have people relations College training yeah watch Straight Talk Bill screw you Straight Talk don't want to listen to you
1 comment
ID
Location
Westville, Illinois
Activate sim and puk code
i bought a sim card online, went to wal mart, bought a service plan, have them install but they did not activate the sim card....you cant call because my phones not working
1 comment
ID
Location
Fredonia, Kansas
Bad phone service and internet service
Got a new 5G cell and moved to Crenshaw County, Luverne, AL from Elmore County, Titus, AL. Been a customer for a while. Worked with customer service because cell service and internet is trouble. I can hear anyone that calls clearly, but no one can seem to hear me without me breaking up badly. Worked with customer service several times and nothing has changed. I'm on auto payment and had to pre-pay a month just to get a new sim card for the new phone. I have one free month coming, but planning on moving to Verizon to get better service! Not happy with Straight Talk!
1 comment
ID
Location
Pittsburgh, Pennsylvania
My phone isn't working because my Sim card magically "expired"
Sim card expired with no notice....stopped receiving calls and texts....was then told I had to buy a .99 CENT SIM CARD TO UPGRADE MY PHONE. But that would take several days, all the while without a phone, OR, I could go to Walmart and buy a card....at Walmart I was informed I had to buy a "package" that cost $45.....after doing that, I spent the next 1.5 hours in the parking lot talking to IT and finally had a working phone again.....only to lose ability to text and call again a few days later
1 comment
ID
Location
Webster, Wisconsin
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
11Thank You for Your Submission
Your comment is successfully posted.
Select Reason
Select Reason
Straight Talk Wireless
Hi. This is Maria from Straight Talk Wireless.
We are sorry to hear that you are having issues with your phone. Give us a chance to make things right for you. Allow us to take a closer look into what's going on and ensure a resolution for you. To further assist you, please copy this link https://www.straighttalk.com/support/contact and paste it on a new window for chat support.
We're available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611.
We are looking forward to work with you. Thank you.