Filter by rating
filters
State:
Show
City:
Show
Product:
Show
I hate everything about this phone service
View full review
2 comments
MariaST
#1733031

Hi. I'm Maria from Straight Talk Wireless.

I’m very sorry that you’re having issues with our service. This is not the kind of experience we want you to have. We would like to discuss the details of the issue, so that we can address it immediately. Please copy and paste this link http://bit.ly/2CuBvXO to chat with a live agent.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

View more comments
Review
#1621435 Review #1621435 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
1.7
Details
For the past one and a half months i have had barely any internet connection between 8 am and 12 am . 8 hours daily with a decent connection. Midnight to 8 am. And all customer service ever wants to do is reset the apn. And that does nothing.
View full review
1 comment
MariaST
#1726404

Hi PossessiveRabbit. This is Maria from Straight Talk Wireless.

We sincerely apologize to hear about it. Please chat with us at http://bit.ly/2CuBvXO for us to further assist you with your concerns. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

Review
#1611239 Review #1611239 is a subjective opinion of poster.
Service
Straight Talk Wireless Internet Service
Pros
  • Unlimited data
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Bought a phone on their website, order got lost immediately but they took my money anyway! Customer service is non existent. Bank is treating it as fraud. Beware..
View full review
3 comments
MariaST
#1726405

Hi PissedConsumer1608225. This is Maria from Straight Talk Wireless.

We apologize for the inconvenience we have caused you. Please chat with us at http://bit.ly/2CuBvXO so we can further assist you with it.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

View more comments
Review
#1608225 Review #1608225 is a subjective opinion of poster.
1.4
Details
They're screwing with me all the time. Won't let me in my account or have the pin I want.
View full review
2 comments
MariaST
#1722629

Hi StandingAardvark944. I'm Maria from Straight Talk Wireless.

We regret to hear that you are displeased with the product and service. We would like to discuss the details of the issue, so that we can address it immediately. Please copy and paste this link http://bit.ly/2CuBvXO to chat with a live agent. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

View more comments
Review
#1598610 Review #1598610 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$400
1.0
Details
First my phone got wiped out and now they are screwing with my new phone too. And not letting me have my time they owe me or let me into my account at all.
View full review
1 comment
AlexTrac
#1721699

Hi StandingAardvark944. This is Maria from Straight Talk Wireless.

We deeply apologize for the trouble we have caused you. Allow us to review your account and help you get this issue resolved as soon as possible. Please copy this link http://bit.ly/2CuBvXO and paste it on a new window to chat with us. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

Review
#1598604 Review #1598604 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$400
Preferred solution
Deliver product or service ordered
2.4
Details
The same day that my monthly service was to end I called to put another month of service on my phone. Got a message my phone could not be authenticated. Come to find out my number was reaasigned to someone else that same day!! And now i cant even get my number back or...
View full review
2 comments
MariaST
#1719727

Hi PhonyCaiman. I'm Maria from Straight Talk Wireless.

I’m very sorry that you’re having issues with our service. Please copy and paste this link http://bit.ly/2CuBvXO to chat with a live agent. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

View more comments
Review
#1593148 Review #1593148 is a subjective opinion of poster.
Reason of review
Access/ activation issues
Preferred solution
I want my number back!!
An agent tried to tell me i needed to give her a physical address to get my phone to be able to call from there so i had to switch carriers and no need for an address anymore
View full review
1 comment
MariaST
#1719009

Hi PissedConsumer1592900. This is Maria from Straight Talk Wireless.

We're sorry to hear that you've encountered some problems with your phone. Let us take a closer look into what is going on in your account and provide you with a concrete resolution. Please contact us using this link http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

Review
#1592900 Review #1592900 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service
1.4
Details
I live in upstate New York on a hill near numerous towers but yet straight talk works very poorly most times at 2G but other times signal disappears completely without even phone service.All the Data in the world is useless if you have no signal.Straight Talk needs to...
View full review
1 comment
MariaST
#1719728

Hi CraftySeaDragon222. I'm Maria from Straight Talk Wireless.

I am very sorry to learn that your experience with our service, was less than adequate. We would like to discuss the details of the issue, so that we can address it immediately. Please copy and paste this link http://bit.ly/2CuBvXO to chat with a live agent. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Review
#1591185 Review #1591185 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution
1.0
Details
My husband and I have been ST customers for over a decade. We recently received texts promoting a free month of service for a new line. Our daughters each have an iPhone 5 bought from Walmart for taking pics/playing games. We decided to do the free month for them, then...
View full review
1 comment
MariaST
#1719013

Hello, PainstakingDormouse141. This is Maria from Straight Talk Wireless.

We sincerely apologize for the inconvenience you have encountered with our service. This is not the kind of experience that we want you to have as a valued customer for years. Let us review the accounts and ensure that there is a resolution for you today. Kindly contact us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

Review
#1589198 Review #1589198 is a subjective opinion of poster.
Product
Straight Talk Wireless Account
Cons
  • Will not honor promotion
Reason of review
Poor customer service
Preferred solution
Nothing. Changing companies.
Tags
  • Straight Talk customer
  • Poor Business Practice
Straight talk just stole my money. I'd paid for a year plan. With a month and 1/2 left to go, because Straight Talk does not support Wifi calling, I bought another phone with another carrier that supported wifi calling. I wanted to keep the phone number I've had with...
View full review
2 comments
MariaST
#1717068

Hi ShortChihuahua389. This is Maria from Straight Talk Wireless.

We apologize for the inconvenience you have encountered with our service specially with Wi-Fi calling. We value your long time loyalty, and we want to make things right. Kindly chat with us at http://bit.ly/2CuBvXO or text the key word HELP to 611611.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you.

View more comments
Review
#1583924 Review #1583924 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Cons
  • Worst customer service ever
Reason of review
Theft by Straight Talk
Loss
$60
Preferred solution
Full refund