Straight Talk Wireless Reviews

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New Reviewer

To extend my service for a couple days.

No customer service after midnight... Can't even talk to a real person.... All computerized prompts...

User's recommendation: Don't do it.

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1 comment
#2013827

Hi Nicole R. This is Maria from Straight Talk Wireless.

We apologize for the inconvenience.

Our customer service is open from Monday-Sunday from 8:00 AM to 11:45 PM EST. Should you need assistance, you may contact us at http://bit.ly/2CuBvXO or call 1-877-430-2355.

ID
#2541231 Review #2541231 is a subjective opinion of poster.
Pros
  • Unlimited talk
Cons
  • Refusal to unlock phone
  • Lack of technical support
Loss
$70
Preferred solution
Let the company propose a solution

Automatic payments

I have no complaint. I called to make sure I had automatic payments each month. I had change my credit card number which trigered all this
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1 comment
#2013813

Hi. This is Maria from Straight Talk Wireless.

Thank you for your comment. Should you need assistance, please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support.

You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

ID
#2539172 Review #2539172 is a subjective opinion of poster.
Location
Valrico, Florida

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

PHONES NOT ACTIVATED

i called to activate my phone and transferred my number from walmart family mobile to straight talk when i went thru the prompt on the phone asked for serial # and the 15 digit card # Now both phones arent even working so that i can call straight talk to ask for help. Also it never asked for the sim #
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1 comment
#2013809

Hi stephanie d. This is Maria from Straight Talk Wireless.

We are sorry to hear that you are having issues in activating your phone. To assist you, please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support.

You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

ID
#2538884 Review #2538884 is a subjective opinion of poster.
Location
Seabrook, New Hampshire
Service
Straight Talk Wireless Samsung Cell Phone Activation
Pros
  • Straight talk bc there no contract
Preferred solution
Let the company propose a solution

Cannot make or recieve calls

I didn't have service for a day own two lines ended up rebooting one of my phones and lost all my pictures I was only able to use wifi
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1 comment
#2013803

Hi. This is Maria from Straight Talk Wireless.

We are sorry if you are having issues in making or receiving phone calls. Allow us to assist you. Please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support.

You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

ID
#2534839 Review #2534839 is a subjective opinion of poster.
Location
Harriman, Tennessee
New Reviewer

Someone using account

Someone has my straight talk device and I did not grant them permission the number was 870-520-**** but now it's saying this no longer in service or the number has been changed or disconnected every time I call it and I'm really tired of this ridiculousness
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1 comment
#2013796

Hi Reyn. This is Maria from Straight Talk Wireless.

We apologize for the inconvenience. We would like to take a look into this. Please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support.

You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

ID
#2534195 Review #2534195 is a subjective opinion of poster.
Product
Straight Talk Wireless Account
Pros
  • I could go almost anywhere in the us and use my phone
  • Service
Cons
  • Staff do not seem to know their jobs
Preferred solution
I would like to know how someone accessed my account without my information and change the phone number or whatever

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I need to unfreeze my service plan VIN number after 72 hour waiting period

Telephone number 609-251-****Did you my phone being stolen I had to have the account Frozen I want to unfreeze it but I kept you reached out to talk to straight talk fluor phone number and I can't use my new phone to call it as it won't go through please help me unfreeze my account as I've waited to 72 hours required thank you Trina boyar telephone number 609-**** * * * *
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1 comment
#2013795

Hi Judythe. This is Maria from Straight Talk Wireless.

We are sorry for the trouble. To assist you, please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support.

You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

ID
#2531161 Review #2531161 is a subjective opinion of poster.
Preferred solution
New phone activation

I need my account number and pin#

I need port a release porting from straight talk to qlink account # and pin# thank you 515380**** you cant call me the phone doesnt work lois young nickykitty 1951@***.comalwsys ktep your account and pin number safe
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1 comment
#2013553

Hi. This is Maria from Straight Talk Wireless.

We sincerely apologize for the inconvenience we have caused you. Allow us to fix this issue as soon as possible. To assist you, please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support.

You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

ID
#2530854 Review #2530854 is a subjective opinion of poster.
Location
Des Moines, Iowa
My phone was stolen, so I called straight talk to get freeze my account since I had just paid $65 for the month and had to buy a new phone. Well it took me almost 3 weeks before I received my new phone. I called them to unlock my phone number a week before activating...
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1 comment
#2013545

Hi. This is Maria from Straight Talk Wireless.

We deeply apologize for the inconvenience we may have caused you. Please allow us to review your account and further investigate what happened with your phone service. To assist you, copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support.

You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

ID
#2529402 Review #2529402 is a subjective opinion of poster.
Location
Laurel, Maryland

I need my account number

I needed my account number and account number to port my number to qlink you didnt let it get transfered why?
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ID
#2528786 Review #2528786 is a subjective opinion of poster.
Location
Des Moines, Iowa

Need to shorten auto refill its too long

need to shorten auto refill, to much add bs, its way to long and is annoying. Would you like to auto refill? I'm sorry invalid response, I'm sorry I didn't get that...........

User's recommendation: yes and no.

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1 comment
#2013542

Hi. Hi.

I am Maria from Straight Talk. Thank you for your review and we are sorry for the trouble that you have encountered. For us to discuss this more in details, please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support.

You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

ID
#2527879 Review #2527879 is a subjective opinion of poster.
Location
Kimberly, Idaho

I need my account number and pin to transfer to qlink

they said the numbers were incorrect please help me so i can getnservice imnwithout service nowi wouldnt donitni lost my service
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1 comment
#2013539

Hi. This is Maria from Straight Talk Wireless.

We are sorry for the trouble. To assist you, please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support.

You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

ID
#2527530 Review #2527530 is a subjective opinion of poster.
Location
Des Moines, Iowa
New Reviewer

To activate a phone

I bought a phone and want to activate it on my straight talk service. I'm a previous customer and love straight talk.
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1 comment
#2013335

Hi Ramiya. This is Maria from Straight Talk Wireless.

Thank you for continuing your service. To assist you, please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support.

You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

ID
#2527332 Review #2527332 is a subjective opinion of poster.
Service
Straight Talk Wireless Samsung Cell Phone Activation
Pros
  • Unlimited data
  • Prices of their plans
Cons
  • Unreasonableness
Preferred solution
A phone activated

I need my account number and pin #

im changing my carrier to qlink so i need the account# and pin I cant make calls now or receive themmake sure your presentncarrier has your numbers
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1 comment
#2013322

Hi. This is Maria from Straight Talk Wireless.

The account number is the serial number of your phone and please be advised that we do not have a PIN. Thank you.

ID
#2526267 Review #2526267 is a subjective opinion of poster.
Location
Des Moines, Iowa
New Reviewer

Need to cancel contract

Brought a new from Verizon and need to transfer service to my new phone. Phone ring but but cant receive calls a
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1 comment
#2013321

Hi Randie. This is Maria from Straight Talk Wireless.

To assist you in transferring your number to another phone, please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support.

You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

ID
#2520602 Review #2520602 is a subjective opinion of poster.
Preferred solution
Phone transfer to Verizon
New Reviewer

Forward incoming calls text on to another phone

MIS place phone need to know how to forward incoming calls n text n can u tell me what brand my phone is
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1 comment
#2013320

Hi Nyanna. This is Maria from Straight Talk Wireless.

We are sorry to hear that. Unfortunately, we do not have call forwarding feature. To assist you, please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support.

You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

ID
#2519825 Review #2519825 is a subjective opinion of poster.
Preferred solution
Know my phone brand how to forward incoming calls and text til I fine the phone