New Reviewer

Say they can`t find my number so I have to change it after 10 yrs of service with them!

Straight Talk: Thank you for visiting Straight Talk today. How may I help you? Straight Talk: Thank you for contacting StraightTalk. Our hours of operation are Monday-Sunday 8am to 11:45pm. If you receive this message during normal operation hours, our chat agents are...
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2 comments
#2185546

i am having problems setting up my phone number 1036252**** tried to receive my verification code for 30 minutes, all i have received is 471, i am getting pissed off, you have bad service.

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ID
#3592702 Review #3592702 is a subjective opinion of poster.
Loss
$35
Preferred solution
My number I`ve had for the last 10 yrs with straight talk
New Reviewer

Cancel phone

I am not a pissed customer I just moved and don't need a home phone any more. I was happy with the service and satisfied with this call. If I need a home a home phone again I would go with your service Thank you

User's recommendation: Great service for years.

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ID
#3591017 Review #3591017 is a subjective opinion of poster.
Location
Summerville, South Carolina

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

My phone I just gotten it about 3 days ago. My phone is an GalaxyAO3s it has quite charging. Could you contact me as soon as possible thank you Cindy malrtiin.

Just stopped charging. I do need c my phone. I lost the last one I h as d. Now this one is doing this. Which is not charging.
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1 comment
#2184661

Hi. This is Maria from Straight Talk Wireless.

We are sorry to hear that you are having issues with your phone. Give us a chance to make things right for you. Allow us to take a closer look into what's going on and ensure a resolution for you. To further assist you, please copy this link https://www.straighttalk.com/support/contact and paste it on a new window for chat support.

We're available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611.

We are looking forward to work with you. Thank you.

ID
#3589345 Review #3589345 is a subjective opinion of poster.
Location
New York, New York
Loss
$200
Preferred solution
For my phone to charge.
New Reviewer

My phone is not using the minutes correctly I can't get service

I have minutes on my new phone about the $55 plan and it says I have a pending transaction that doesn't make sense can you get my phone working for me please
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1 comment
#2184117

Hi William R Dxz. This is Maria from Straight Talk Wireless.

We read your post. We are really sorry if you're having some problems with your phone. We are determined to help you resolve this issue.

To further assist you, please copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. We're available Monday-Sunday from 8:00 AM to 11:45 PM EST.

ID
#3586835 Review #3586835 is a subjective opinion of poster.
Location
Cleveland Heights, Ohio
Pros
  • Wireless service comparable to big names
  • Service until i needed help
Loss
$55
Preferred solution
Let the company propose a solution
New Reviewer

Horrible customer service

I been without phone service since Sunday, May 15 call customer service for new Sim card they speak broken English can't them eventually they hang up and call same sorry results its sad disgrace

User's recommendation: No one.

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1 comment
#2184120

Hi Betty K uzk. This is Maria from Straight Talk Wireless.

We read your post. We are really sorry if you're having some problems with your phone service. However, we are determined to help you resolve this issue.

To further assist you, please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support. We're available Monday-Sunday from 8:00 AM to 11:45 PM EST.

ID
#3586597 Review #3586597 is a subjective opinion of poster.
Location
Meridian, Mississippi
Loss
$100000
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Because they want do anything that they say they hang up on you and lie

Supposed to get 39back on my phone when they sent me my new phone because they one I bought was messed up for 3 months I never got a full month service because the phone keep messing up now they want activatied this new one that I was told that would be done this new phone supposed to came with a card and wasn't sent
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1 comment
#2184122

Hi Lorretta A Djj. This is Maria from Straight Talk Wireless.

We read your post. We are really sorry if you're having some problems with your phone. However, we are determined to help you resolve this issue.

To further assist you, please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support. We're available Monday-Sunday from 8:00 AM to 11:45 PM EST.

ID
#3583958 Review #3583958 is a subjective opinion of poster.
Location
Chicago, Illinois
Loss
$150
Preferred solution
Full refund

Always need someone else's phone and waste countless hours repeatedly calling customer service before a problem is ever fixed. They sure do get your money though.

Problems w phone are to difficult to solve. Pay for hotspot but suddenly gone...2 weeks. Tired of calling just want to get rid of them.

User's recommendation: Pick another carrier.

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1 comment
#2182703

Hi. This is Maria from Straight Talk Wireless.

Our apologies for the inconvenience we have caused you. We understand where you are coming from. Allow us to take a closer look into what's going on and make things right for you. To further assist you, please copy this link https://www.straighttalk.com/support/contact and paste it on a new window for chat support.

We're available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611.

We are looking forward to work with you. Thank you.

ID
#3576842 Review #3576842 is a subjective opinion of poster.
Location
Fayetteville, Georgia

They yake your money but when you have a problem and need help nobody want to help you,you get the runaround and charged more

Tired of spending my money and can't get service because the customer service is trained to give you the runaround till you give up and go somewhere else

User's recommendation: Don't do it.

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1 comment
#2182707

Hi. This is Maria from Straight Talk Wireless.

Our apologies for the inconvenience we have caused you. We understand where you are coming from. Allow us to take a closer look into what's going on and make things right for you. To further assist you, please copy this link https://www.straighttalk.com/support/contact and paste it on a new window for chat support.

We're available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611.

We are looking forward to work with you. Thank you.

ID
#3575668 Review #3575668 is a subjective opinion of poster.
Location
Edenton, North Carolina

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Bought a refill card and it won't load on phone

Card wont load on my husband phone doesnt work at all please help me the card bought yesterday at Walmart dont know why
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1 comment
#2182708

Hi. This is Maria from Straight Talk Wireless.

Our apologies for the inconvenience we have caused you. We understand where you are coming from. Allow us to take a closer look into what's going on and make things right for you. To further assist you, please copy this link https://www.straighttalk.com/support/contact and paste it on a new window for chat support.

We're available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611.

We are looking forward to work with you. Thank you.

ID
#3575105 Review #3575105 is a subjective opinion of poster.

I'm minutes away from pulling out of switching to straight talk. I've been waiting 35 hours now

I purchased a straight talk phone from Walmart 3 days ago. I've been trying to switch from Verizon to straight talk because Verizon service has dropped at my house suddenly and for weeks now. I gave straight talk all the info needed and have checked on the status and their still in the process for over 35 hours now
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1 comment
#2181205

Hi. This is Maria from Straight Talk Wireless.

We're sorry to know that until now, your phone service is not yet active. Allow us to check your account to know the reason why this happened. Please chat with us using this link https://www.straighttalk.com/support/contact.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

ID
#3565786 Review #3565786 is a subjective opinion of poster.
Location
Rolla, Missouri
Loss
$150
Preferred solution
Full refund
New Reviewer

No customer service!

I have been trying to get my Moxee Wireless HOme Phone Service activated sense May 8 and have been disconnected by the automated customer service during transfer about 15 times. I just need to get in touch with the number porting service to get an error fixed in the account number and the unit would activate. Just need a little HUMAN help.

User's recommendation: Be very carefull when you enter information or you will go to automated Attendant ***.

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1 comment
#2181204

Hi Billy C Pmt. This is Maria from Straight Talk Wireless.

We apologize for the issues you're having with your service. Not being able to use your phone is an inconvenience we don't want you to have, and we want to fix this. Please chat with us using this link https://www.straighttalk.com/support/contact.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

ID
#3561994 Review #3561994 is a subjective opinion of poster.
Location
York, South Carolina
Pros
  • Good service
Cons
  • Terrible customer service automated attendant
Loss
$64
Preferred solution
Deliver product or service ordered

Lock ot. Been stolen.

It was like they wasn't even reading my messages ignoring me to have people relations College training yeah watch Straight Talk Bill screw you Straight Talk don't want to listen to you
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1 comment
#2180270

Hi. This is Maria from Straight Talk Wireless.

We're sorry for the trouble this has caused you. Allow us to see what we can do to help you resolve this issue. Please chat with us using this link https://www.straighttalk.com/support/contact.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

ID
#3552889 Review #3552889 is a subjective opinion of poster.
Location
Westville, Illinois

Activate sim and puk code

i bought a sim card online, went to wal mart, bought a service plan, have them install but they did not activate the sim card....you cant call because my phones not working
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1 comment
#2180268

Hi. This is Maria from Straight Talk Wireless.

We're sorry for the trouble. Let us help you with this. Please chat with us using this link https://www.straighttalk.com/support/contact.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

ID
#3549776 Review #3549776 is a subjective opinion of poster.
Location
Fredonia, Kansas

Bad phone service and internet service

Got a new 5G cell and moved to Crenshaw County, Luverne, AL from Elmore County, Titus, AL. Been a customer for a while. Worked with customer service because cell service and internet is trouble. I can hear anyone that calls clearly, but no one can seem to hear me without me breaking up badly. Worked with customer service several times and nothing has changed. I'm on auto payment and had to pre-pay a month just to get a new sim card for the new phone. I have one free month coming, but planning on moving to Verizon to get better service! Not happy with Straight Talk!
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1 comment
#2177234

Hi. This is Maria from Straight Talk Wireless.

Thank you for your review. We're sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. Allow us to see what we can do to help you resolve this issue. Please chat with us using this link https://www.straighttalk.com/support/contact.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

ID
#3527321 Review #3527321 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania

My phone isn't working because my Sim card magically "expired"

Sim card expired with no notice....stopped receiving calls and texts....was then told I had to buy a .99 CENT SIM CARD TO UPGRADE MY PHONE. But that would take several days, all the while without a phone, OR, I could go to Walmart and buy a card....at Walmart I was informed I had to buy a "package" that cost $45.....after doing that, I spent the next 1.5 hours in the parking lot talking to IT and finally had a working phone again.....only to lose ability to text and call again a few days later
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1 comment
#2177235

Hi. This is Maria from Straight Talk Wireless.

We're sorry for the trouble this has caused you. We understand how you feel about paying for a service that is not working the way it should. Let's go over all the details and options together to resolve this issue. Please chat with us using this link https://www.straighttalk.com/support/contact.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

ID
#3524517 Review #3524517 is a subjective opinion of poster.
Location
Webster, Wisconsin