Straight Talk Wireless
Reviews and Complaints
They switched me to TracFone without telling me after they gave me lifetime straight talk because of a breach or a *** in their system that they did not tell their customers about I want my lifetime
- There are no pros
- After they got breached they told me i would have lifetime talk texting data lifetime
Preferred solution: Full refund
User's recommendation: This is the first problem I've had with straight talk but it's a big one I have straight talk not TracFone and I would never purchase TracFone I want my straight talk back for life that's what I was promised when they got hacked now I've said I don't have straight talk and can't get through to them don't use their company.
I need to have service restored.my card was stolen.I need to give my new account #
I dont have a complaint, but my review is my card was stolen and I need to give them my new number so that they can automatically draft money from my account each month
User's recommendation: Great service
Straight talk I haven’t had any service work a call or anyone to call Ian on my number
Preferred solution: Just try not to let it happen no more if they can help it. And then meet maybe Monday back
Horrid customer service..
The phone was stolen, my information was on the phone, so I could not access it. Called 11 times, and they could not help, so I had to find a new provider.
I RECENTLY lost my daughter, and her photos were in that phone. I wanted to keep the same number, so the photos could be retrieved. They would not work with me.
THIS IS THE COMPANY FROM *** After 10 years of service! Think before you go with Straight talk
User's recommendation: NEVER GO WITH THIS COMPANY.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Meridian, IdahoTry to refill and activate my friends phone
Wont unlock my! phone!!!
- Non i have found yet
User's recommendation: nothing to say! good that is!
I have been trying to figure out how to set up my phone, there is no instructions fit to use, I have set up my apple Phone with less trouble than this!
- There is no pros so far
Preferred solution: Just to figure out how to use it!!
User's recommendation: Have it professionally set up!!
About the only time I ever have any issues with Straight Talk Wireless, is when I have to deal with their inferior, customer service department.
- Good until you need help
- Terrible customer service
Preferred solution: A refund of the taxes, also.
0. Worst company ever, after 10 years with your company . Your company has the worst customer service ever.
User's recommendation: Please stay away!!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible customer service
They want help me
Preferred solution: Activation
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Morristown, TennesseeThey don't do what the customer is told they do. They lie to us
User's recommendation: Always tell the truth
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI bought a phone but never got it
I bought a phone with airtime card February 1st 2023 online i paid a extra $4.95 for next day delivery well it didn't get shipped out till the 6th on the 7th I should've got it.but it didn't come the delivery guy said he left it on my steps at 11:20am I got back home at 11:56 am it wasn't there I haven't seen it.so I called strait talk I spoke to a manager whom said they'd do a lost package on it well our call got cut off and they never called back.so for the next 3 or 4 days I called was redirected number of times and finally the last time I called a manager said I'd have to call the delivery driver I did they sent me a email telling me in great detail what they're doing well that was the beginning of last month .also the email I had for strait talk has blocked me so I can't email them won't do any good to call nobody knows what to do or say any ways I'd be waisting my breath I paid $70 for phone and airtime card it was on sale know it's gone back up if I wanted to buy another one why try it again .
Preferred solution: Deliver product or service ordered
User's recommendation: Make sure someone's home to get packages
Unsatisfied
I Baugh a iphone 11 before my return to my home country,i was told by the salesman that once i am back in South Africa i just have to give straighttwalk a call and they would open my my phone that is now networked blocked,on me doing this i was told by straight twalk it cant be done
User's recommendation: Not at all
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYou requested it from my recollection
Preferred solution: I wish to submit my review.
Need a copy of my phone log
I had called in early September requesting my call log for the month of July 2023 and I hadn't heard anything by Oct 10th. They said they would email it and as of today Oct 18th I still haven't received it.
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Hi Patricia. This is Maria from Straight Talk Wireless.
We read your post and we'd like to apologize for the issues you encountered with your service. Please know that this is not the kind of service we want our customers to experience. We would like to further investigate your account so we can provide a concrete resolution for this issue. Aside from calling our hotline number, you may also contact us via chat at https://***/support/contact.
We are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You may also text the word HELP to 611611. Thank you.