Straight Talk Wireless Reviews

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New Reviewer

Won’t let me Change my number

Not taking the zip code of where I live and this is *** me the *** dont understand why it wont take it
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1 comment
#2097132

Hi, Zhane B Fmy. This is Maria from Straight Talk Wireless.

We apologize if you are having a hard time changing your phone number. Allow us to better assist you with this matter. Please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support. We're available Monday-Sunday from 8:00 AM to 11:45 PM EST.

To change your phone number, text the word MINC to 611611. Thank you

ID
#3104526 Review #3104526 is a subjective opinion of poster.
Location
Valrico, Florida
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
Straight talk took my money for hotspot when I added extra time but I didn't get my hotspot and my mobile data has slowed down and barely runs at all I've had nothing but issues with straight talk for the last 6 months and it's always been something and I'm tired of...
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1 comment
#2096080

Hi Terron Exd. This is Maria from Straight Talk Wireless.

Our apologies for the inconvenience we have caused you. We understand where you are coming from. We are determined to make things right for you. We are hoping that you would allow us to speak with you again to discuss the situation and provide the best possible resolution.

To assist you, please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support. You may also call us at 1-877-430-2355. We're available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611. Thank you.

ID
#3094477 Review #3094477 is a subjective opinion of poster.
Location
Richlands, Virginia
I was on the phone with customer service about 8 times took up most of my day and they still haven't accomplished switching my pho e number to new phone User's recommendation: Don't use straight talk
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1 comment
#2096659

Hi. This is Maria from Straight Talk Wireless.

Our apologies for the inconvenience this may have caused you. We understand that your previous experience was unpleasant. Give us another chance to make things right for you. To further assist you, please copy this link http://bit.ly/2CuBvXO and paste it to a new window to chat with us.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. We are looking forward to work with you.Thank you.

ID
#3092375 Review #3092375 is a subjective opinion of poster.
Location
Leesburg, Florida

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
It took Straight Talk 3 weeks to complete my port in requests from Spectrum Mobile. My phone worked fine for 2 days, and then I had no service at all. When I called customer service. I was told that my number had been ported out without my permission to Simple mobile....
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4 comments
#2094442

Hi Tasha S Klo. This is Maria from Straight Talk Wireless.

It is that we received with great concern your feedback about the poor service you experience. Please accept our sincere apology for the inconvenience we have caused you. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. We can escalate this issue to our highest department and schedule you a callback.

To do so, please send your contact information through this link http://bit.ly/2CuBvXO and paste it on a new window for chat support. We're available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the keyword HELP to 611611. Thank you.

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ID
#3082776 Review #3082776 is a subjective opinion of poster.
Pros
  • Low prices
Cons
  • Using people who cannot understand what i say
  • Bills are wrong
  • Four days not receiving and not being able to place calls
Loss
$38
Preferred solution
My phone needs to work immediately. I have no service. Once I am able to port my phone number out, I want a full refund. My phone number must remain active, so that I can port out.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
OCTOBER 17, 2021 was promised a replacement for defective K-31Rebal with free shipping thru UPS. The UPS return label would not down load. Straight talk would not forward the label to the UPS store for download. I was forced to pay out of pocket. Tracking number was...
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1 comment
#2092354

Hi Helaine Mqc. This is Maria from Straight Talk Wireless.

Our apologies for the inconvenience we have caused you. We understand where you are coming from. We are determined to make things right for you. We are hoping that you would allow us to speak with you again to discuss the situation and provide the best possible resolution.

To assist you, please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support. We're available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611. Thank you.

ID
#3063115 Review #3063115 is a subjective opinion of poster.
Pros
  • Price would be good if st provided the advertised service
Cons
  • Unable to download application
  • Given the runaround
  • Two hours for customer service calls
New Reviewer

Lost phone and want old number back

Phone got stolen an want to add my number to a new device, my number is 256-553-**** I can verify all m
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1 comment
#2091935

Hi Brendan W Cva. This is Maria from Straight Talk Wireless.

We're sorry to hear about what happened to your phone. Allow us to help you transfer your phone number and valid service to your new phone. Kindly chat with us at http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

ID
#3062225 Review #3062225 is a subjective opinion of poster.
Location
Albertville, Alabama
Service
Straight Talk Wireless Phone Service
Pros
  • 4g service
  • Service
  • Mobile internet speed
Cons
  • Unavailable customer service
Loss
$40
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
I was locked out of my phone due to I forgot my password pin. Ok this started Saturday morning, they told me to do this do that and nothing was working. By Sunday l the guy told me that straight talk could not help me and to call Motorola. Because I had a byop ( bring...
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1 comment
#2090623

Hi Cynthia B Oeh. This is Maria from Straight Talk Wireless.

Our apologies for the inconvenience this may have caused you. We understand that your previous experience was unpleasant. Give us another chance to make things right for you. Please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support.

We're available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611.

We look forward to work with you. Thank you.

ID
#3048225 Review #3048225 is a subjective opinion of poster.
Location
Irvine, California
Pros
  • Good price on plans
  • Potential savings of monthly bill
Cons
  • Customer service through the phone is terrible
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

My service

I am trying to call you because I need answers about my current phone. This is because I am on a limited budget and cannot afford an additional cost because you cannot switch balances or refund cards. My device is recognizing two devices, need to speak to customer service to ask questions but you have no direct number for me to call because I'm using a non straight Talk device. This is my father's phone. I can unlock by Google account with pin and security code but I can't afford to activate the wrong one because of your policy. But if straight Talk is not willing to provide a customer service number to a paying customer since straight Talk started, if needed I can take my business elsewhere.
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1 comment
#2090968

Hi Khaliya Zaz. This is Maria from Straight Talk Wireless.

Our sincere apologies for the inconvenience this may have caused you. We're here and eager to help you with your concerns. Please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support. We're available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611.

We look forward to work with you. Thank you.

ID
#3044106 Review #3044106 is a subjective opinion of poster.
Location
Los Angeles, California

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Junior Reviewer

My son bought the wrong card and we. Called straight talk thhey are very rude and disrespectful thhey hung up on me and wont give me my money back

Straight Talk Wireless - My son bought the wrong card and we. Called straight talk thhey are very rude and disrespectful thhey hung up on me and wont give me my money back
Refund on a prepaid card to pay my bill they kept hanging up on me talking hateful and everything they are the most rudest people in the world

User's recommendation: Don't get straight talk.

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1 comment
#2090973

Hi Amanda O Uvr. This is Maria from Straight Talk Wireless.

Our sincere apologies for the inconvenience that you have experienced with our customer service. This is never the way we want you or any of our customers to feel. Give us a chance to make things right.Please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support. We're available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611.

We look forward to work with you. Thank you.

ID
#3042014 Review #3042014 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Cons
  • Refund issues
  • Customer service is unreliable
  • Liars about products
Loss
$55
Preferred solution
Full refund
BullshitI purchased a $55 phone plan from the Straight Talk website. It was purchased and confirmed. The next morning I get told that it was denied..
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1 comment
#2096672

Hi. This is Maria from Straight Talk Wireless.

We apologize to hear that your service was not added on your phone. Let us take a closer look into what's going on and get this resolved. To further assist you, please copy this link http://bit.ly/2CuBvXO and paste it to a new window for chat support. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611.

We are looking forward to work with you. Thank you.

ID
#3031553 Review #3031553 is a subjective opinion of poster.
Location
Harriman, Tennessee
New Reviewer

Update my credit card number

Please need help I need to update my credit card number I do have a new credit card number and I need to add it so I can use my phone
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1 comment
#2092969

Hi George. This is Maria from Straight Talk Wireless.

To assist you in updating your card on file, please chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

ID
#3030553 Review #3030553 is a subjective opinion of poster.
Location
Hunedoara, Hunedoara
Preferred solution
I need to update my new credit card number
New Reviewer

Trying to get my straight talk SIM card to work in my Nokia phone

My phone b broke so i took the SIM card out and put it in this Nokia phone I have service but it won't work and it's Nokia phone it's a Nokia 5.4
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1 comment
#2092967

Hi Fred. This is Maria from Straight Talk Wireless.

Thank you for your interest. We would need to verify first if your new device is compatible with our service. To assist you, chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text BYOP to 611611.

ID
#3026172 Review #3026172 is a subjective opinion of poster.
Loss
$52
Preferred solution
Phone to work
New Reviewer

Active

Straight Talk Wireless - Active
I have been with str8 talk for 8 years or more iv had the same number 4 years and. I switched phone and they messed it up and I was with out a phone for the weekend wen I tlk to some one on Monday they got my number switched but tried to take my number and then told me I did not have mins that I had to buy them and I had purchased mine on oct 4th and I lost all my mins and still dont have any or my number Im not happy at all Im thinking about switching

User's recommendation: Fix my number and minutes.

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1 comment
#2092964

Hi Misty. This is Maria from Straight Talk Wireless.

Thank you for being a loyal customer and we are sorry to hear that you are having issues. Please give us a chance to make things right. You may chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

ID
#3023432 Review #3023432 is a subjective opinion of poster.
Location
Nashville, Tennessee
Loss
$54
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

*** service

Contacted customer service really bad service and want to change my number because they screwed up now I've got really *** service which started about 2 months ago and all they want to do is change my number now I guess I can go somewhere else since they don't want my business.
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1 comment
#2092963

Hi William B Dpu. This is Sara from Straight Talk Wireless.

We are sorry for the trouble that you have encountered with our customer service. Allow us to further check your account. Chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

ID
#3023166 Review #3023166 is a subjective opinion of poster.
Location
Rock Hill, South Carolina
Pros
  • Service until i needed help
Cons
  • Total lack of caring
Preferred solution
My problem fixed without my phone number being changed
New Reviewer
Someone is once again trying to change my phone number and steal personal information. I had the same issue 2 days ago! I need this resolved ASAP! DO NOT ALLOW ANYONE TO CHANGE MY PHONE # I NEED AN AGENNTO CALM LE ASAP MY ACCOUNTS ARE ALM BEING HACKED Do TO THIS!!
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1 comment
#2089327

Hi, Brian B Wdu. This is Maria from Straight Talk Wireless.

We apologize for the trouble this has caused you. We can schedule you a callback for immediate resolution of your concerns. To do this, we will need to get your preferred contact number and account information. We do not advise our customer to post their information through this channel for security purposes.

Please contact us back using this link http://bit.ly/2CuBvXO or contact our customer care at 1-877-430-2355.

We're available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611.

ID
#3017752 Review #3017752 is a subjective opinion of poster.
Location
Tamaqua, Pennsylvania
Preferred solution
Someone keeps fraudulently changing my number and you keep allowing not resulting in my funds from my accounts being stolen and or locked?!!! I need assistance NOW