phone service customer service customer card number sim card money plan problem
1.0
Details
I had been with straight talk for five years, up until my last experience with them! THEY HAVE THE WORST CUSTOMER SERVICE! Half the time I cant even understand what they are saying, because they barely speak English well enough ! Not being rude or racist, just pointing...
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1 comment
MariaST
#1793729

Hi. This is Maria from Straight Talk Wireless.

We are sorry for this experience. It's our goal to ensure we are never providing misleading information when it comes to any of our services. We need to inform you that before October 23rd, mobile hotspot was strictly prohibited in all of our service plans. The Straight Talk $55 Ultimate Unlimited Plan includes 10 GB of mobile hotspot.

This service has been recently added to our system just for this plan. We want to prevent any service interruption, so we advise you not to use this service in another plan. You may want to check our Terms and Conditions in our website at https://www.straighttalk.com/wps/portal/home/h/legal/terms-and-conditions. To further assist you with your concern, please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support.

You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#1724986 Review #1724986 is a subjective opinion of poster.
Product
Straight Talk Wireless Account
Cons
  • Huge and complex language barrier
Reason of review
Poor customer service
Loss
$170
Preferred solution
Full refund
Tags
  • Rude And Incompetent Personnel
1.0
Details
Where the *** is this DAMN office at in chattanooga !!! Those damn *** liars!!! They had my service and my sons and wifes where we ciuldnt even send a text all GOD DAMN day with out hitting airplane mode ovet and over! Then gave each one of us a differant lie!! This...
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1 comment
MariaST
#1793723

Hi. This is Maria from Straight Talk Wireless.

We are sorry to hear about your most recent experience. This is never what we like to hear nor what we want our customers to feel when speaking with our customer service team. We can only provide our sincerest apologies for your experience and want to make sure your concerns have been addressed today. To further assist you, please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support.

You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#1721599 Review #1721599 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service
Loss
$50

Because I can’t make any calls | Straight Talk Wireless review

SIM card lock The phone is lock
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1 comment
MariaST
#1793722

Hi. This is Maria from Straight Talk Wireless.

We are sorry for this experience. For us to help you fix your phone, please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support.

You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#1718958 Review #1718958 is a subjective opinion of poster.
Product
Straight Talk Wireless Sim Card

I would like to get my rewards after 3 yrs | Straight Talk Wireless review

Update by user Nov 26, 2019

Not resolved

Original review posted by user Nov 26, 2019

Tired of talk. You are insulting me. If you want to keep me as a customer I want to speak with someone in the corporate office
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1 comment
MariaST
#1793721

Hi. This is Maria from Straight Talk Wireless.

We are sorry for this experience. We would like to take a closer look into this. For us to escalate your concern, we would need your account information. Please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support.

You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#1717099 Review #1717099 is a subjective opinion of poster.
Cons
  • Rude know it all reps
  • Everything is false adervtisment
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

To change my number | Straight Talk Wireless review

My number is being changed
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1 comment
MariaST
#1793719

Hi. This is Maria from Straight Talk Wireless.

We are sorry to hear that your phone number has been changed. Can you please let us check your account? For us to help you, copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support.

You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#1716562 Review #1716562 is a subjective opinion of poster.

To add data to my existing plan | Straight Talk Wireless review from Pensacola, Florida

1.0
Details
I would like to only add 5 dollars in data to my existing plan
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Review
#1713528 Review #1713528 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Internet Service

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
2.7
Details
I purchased the ultimate unlimited plan just for the purpose of being able to use the hotspot on my iPhone 8 Plus. When I went to use my hotspot I found out I had to order a new sim which would take me from at&t to T-mobile. The only reason I’m able to get service in...
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1 comment
MariaST
#1780109

Hi Misleading-irksme. This is Maria from Straight Talk Wireless.

We sincerely apologize for the inconvenience this may have caused you. This is not how we want you to feel and experience. Allow us to take a closer look into what is going on and ensure there is a resolution for you today.

For assistance, please chat with us at http://bit.ly/2CuBvXO, call Customer Service at 1-877-430-2355, or text the word Chat to short code 611611. For your convenience, our representatives are available Mondays to Sundays from 08:00 AM to 11:45 PM EST.

Review
#1711595 Review #1711595 is a subjective opinion of poster.
Service
Straight Talk Wireless Ultimate Unlimited Phone Plan
Pros
  • Inexpensive
Cons
  • Hot spot is conditional
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution
Tags
  • Straight Talk customer
  • bad reviews straight talk phones
  • Bad Business Practice

To switch phones | Straight Talk Wireless review from Owasso, Oklahoma

5.0
Details
They are sending a new sim card so that I can switch phones.
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Review
#1709040 Review #1709040 is a subjective opinion of poster.
Product
Straight Talk Wireless Sim Card

To switch phones | Straight Talk Wireless review from Tallahassee, Florida

1.0
Details
I think it's real crazy that I have to switch my device. from Boost Mobile. I've been with Boost Mobile for 16 years now. one of my close friends gave me a phone and I was just trying to activate it. your customer service. they put me through to three different people and then finally when I got to talk to the person. he said I had to have the phone for a whole year. but that don't make sense. but if I would have switched over to you all. I can keep the number.
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Review
#1709006 Review #1709006 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
1.6
Details
on the 11th. of this month. I. tried to charge my credit card. $55 for the $55 plan. but they said the card was declined.my points were redeemed on my rewards points. so I figured that it went through. well it didn't so. my phone got deactivated and. for 2 days I...
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1 comment
MariaST
#1780106

Hi CostlyBarb. This is Maria from Straight Talk Wireless.

We do apologize for the inconvenience this may have caused you. Please know that this is not the kind of service we want our customers to experience. We would like to review your account so we can provide a concrete resolution. Please chat with us at http://bit.ly/2CuBvXO or call us at 1-877-430-2355.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.Thank you.

Review
#1707133 Review #1707133 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Pros
  • Love unlimited data
  • Cheap
Cons
  • Poor customer service and only worried bo7t there pockets
Reason of review
Problems with payment
Preferred solution
Pay me for my time
Tags
  • NOT unlimted data