Straight Talk Wireless Reviews

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customer services sucks hard to understand. they screwed up my account with someone else and that other company was paying mine for 2 months then reported fraud. mine was to be direct with drawl. it got disconnected and I had to go search for a walmart 45mins away. Had...
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1 comment
#2046768

Hi, brian s Zxp. This is Maria from Straight Talk Wireless.

We understand your frustration, and we apologize for all the trouble you have encountered with our service and our customer service. This is not the kind of service we want our customers to experience. We're more than happy to investigate this matter with you. Give us another opportunity to gather some information about this inconvenience, so we can escalate it and get in touch with you as soon as possible.

Please chat with us using this link http://bit.ly/2CuBvXO or contact our customer care at 1-877-430-2355.

We're available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611.

ID
#2764331 Review #2764331 is a subjective opinion of poster.
Loss
$20
Preferred solution
Apology

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
Straight Talk Wireless - Monthly Data Does Not Reset
Update by user Aug 11, 2021

Whoever helped me this morning was absolutely perfect. All I needed was one call she took care of it immediately and I’m really happy..

Original review posted by user Aug 11, 2021
I have been a customer of Straight Talk since 2017. Things have been great until recently. The past few months or so every time the monthly billing resets, my data usage doesnt reset back to 0MB even though its already paid for. Sometimes it will show that it reset to...
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Resolved
ID
#2761373 Review #2761373 is a subjective opinion of poster.
Pros
  • Unlimited text
Cons
  • Lack of tech support
  • Dont honor loyalty
Preferred solution
Let the company propose a solution

Dropped calls

Yes I had dropped calls halve of my monthly plain now my plans is up for this month.I feel like this phone company should rt there wrong For failures on your part with my dropped calls.

User's recommendation: Find a better company because they don’t rt there wrong!

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1 comment
#2046743

Hi. This is Maria from Straight Talk Wireless.

We apologize for all the trouble you have encountered with our service. This is not the kind of service we want you to have. Let us check your account so we can provide a concrete resolution. Please chat with us using this link http://bit.ly/2CuBvXO or contact our customer care at 1-877-430-2355.

We're available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611.

ID
#2759118 Review #2759118 is a subjective opinion of poster.
Location
Mansfield, Ohio
New Reviewer

Didn't get message I was suppose to get

no message came through when I filled out a e-mail I needed help setting up my new phone. When a person needs help with something they should get it.

User's recommendation: not if I can't get the help I need.

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1 comment
#2046718

Hi, Linda J Yhl. This is Maria from Straight Talk Wireless.

We apologize for the trouble you have encountered in setting up your new phone. We completely understand that your time is valuable, and we want to make sure that you get the assistance you need. Please chat with us using this link http://bit.ly/2CuBvXO or contact our customer care at 1-877-430-2355.

We're available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611.

ID
#2758592 Review #2758592 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer
I've had straight talk for years and I can't get my name on phone. It keeps coming up Lois Nolan when I call friends and companies. I've tried numerous times to straighten this out. I just got a new phone and I was told name change has been taken care of IT HASNT IM...
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1 comment
#2045305

Hi. Sharon V Qev.

This is Maria from Straight Talk Wireless. We understand your frustration, and we apologize for the trouble this has caused you. As one of our long time customers, we didn't mean to make you feel this way. We value your patronage to our service and allow us to straighten things out with you.

Please chat with us using this link http://bit.ly/2CuBvXO or contact our customer care at 1-877-430-2355.

We're available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611.

ID
#2755149 Review #2755149 is a subjective opinion of poster.
odonf No customer support whatsoever!! Why is it nobody can do a simple job? Have had this new expensive phone to try to get better reception for 6 days. Who knows because noone can find my account. I'm switching providers that hopefully aren't as dumb ! User's...
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1 comment
#2045304

Hi. This is Maria from Straight Talk Wireless.

We apologize for the trouble you have encountered in activating your new phone. We appreciate your business with us and certainly would want for it to continue. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please chat with us using this link http://bit.ly/2CuBvXO or contact our customer care at 1-877-430-2355.

We're available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611.

ID
#2741296 Review #2741296 is a subjective opinion of poster.
Cons
  • Terrible service
Wanted to see if I had a free plan avaliable. Hate that I can not talk to a person. Have been a good customer, but am thinking of going to Verizon, as you can always talk to someone. Very disappointednone
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1 comment
#2045302

Hi, Dawn K Esm. This is Maria from Straight Talk Wireless.

We apologize for the trouble you have encountered with our customer. We appreciate your business with us and certainly would want for it to continue. We are here for you, and we would love to help out. Please chat with us using this link http://bit.ly/2CuBvXO or contact our customer care at 1-877-430-2355.

We're available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611.

ID
#2740746 Review #2740746 is a subjective opinion of poster.
Location
Franklin, Pennsylvania
New Reviewer
I just went through the whole entire thing on the phone and transferred Jess to find out that I cant even get through tonight and Im trying to get the auto pay and give you guys my bank card number so that I can get more minutes and hopefully you have the right bank...
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1 comment
#2045300

Hi, Dawn K Esm. This is Maria from Straight Talk Wireless.

We apologize for the trouble you may have encountered. You can purchase a service plan on our website at https://www.straighttalk.com/all-plans or text the word BUY to 611611. You can also contact our customer care at 1-877-430-2355 so we can better assist you on purchasing a service plan and enrolling to our Auto-Refill program.

Should you need further assistance, please chat with us using this link http://bit.ly/2CuBvXO. We're available Monday-Sunday from 8:00 AM to 11:45 PM EST.

ID
#2739578 Review #2739578 is a subjective opinion of poster.
New Reviewer
My husband and I can not receive or place calls from our devices. This has been an issue for the last four days. We have been placed on hold for four to five hours each day with no one solving the issue. We are not behind on our payments, so it seems as though we are...
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1 comment
#2045292

Hi, Loretta C Xqu. This is Maria from Straight Talk Wireless.

We understand your frustration, and we apologize for all the trouble you and your husband have encountered with our service. This is never the way we want you or any of our customers to experience. It's important that you have a satisfying experience with the services you are being provided. Give us another opportunity to gather some information about this inconvenience, so we can escalate it and get in touch with you as soon as possible.

Please chat with us using this link http://bit.ly/2CuBvXO or contact our customer care at 1-877-430-2355.

We're available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611.

ID
#2738504 Review #2738504 is a subjective opinion of poster.
Pros
  • Inexpensive
Cons
  • Unreliable customer care
Preferred solution
Price reduction
New Reviewer
My husband and I have not been able to receive or place calls since this past weekend. This is a great problem for my husband and I. User's recommendation: No recommendations at this time…
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1 comment
#2045289

Hi, Loretta C Xqu. This is Maria from Straight Talk Wireless.

Providing reliable service is extremely important to us. We apologize for the trouble you and your husband have encountered with our service. As your service provider, we are here to correct everything regarding with your issue. Allow us to review your account so we can provide a thorough explanation and concrete resolution for your issue.

However, we need to take this in private. Please chat with us using this link http://bit.ly/2CuBvXO or contact our customer care at 1-877-430-2355.

We're available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611.

ID
#2738414 Review #2738414 is a subjective opinion of poster.
Pros
  • Cheap and no contract
Cons
  • Four days not receiving and not being able to place calls
Preferred solution
Service. To place and receive calls.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
Firstly I cancelled my service with them and stopped my bank auto-draft. Yet they still debited my bank account after cancellation. Secondly, I requested my number to be ported and after 48 hrs they said they did not receive the port request. After being on hold for 3...
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1 comment
#2045287

Hi, NATASHA S Tlg. This is Maria from Straight Talk Wireless.

We are deeply sorry to hear about the charge made in your bank account and for all the trouble you have encountered with our customer service and in porting out your phone number. The provider will send a request to Straight Talk to release the number. Straight Talk will then process the request. It may take a few minutes to a few hours however it may take up to 24-48 hrs.

Allow us to straighten things out with you. For further assistance, please chat with us using this link http://bit.ly/2CuBvXO or contact our customer care at 1-877-430-2355.

We're available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611.

ID
#2738095 Review #2738095 is a subjective opinion of poster.
Cons
  • Good until you need help
  • Porting issues
  • Refund issues
Loss
$55
Preferred solution
Full refund

Because I can’t make any calls

I'm about to call from a different phone and I want this resolved or I will be adding to there current lawsuit
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1 comment
#2045241

Hi. This is Maria from Straight Talk Wireless.

We apologize for the trouble you have encountered with our service. Let us check your account so we can provide a concrete resolution. Please chat with us using this link http://bit.ly/2CuBvXO or contact our customer care at 1-877-430-2355.

We're available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611.

ID
#2737325 Review #2737325 is a subjective opinion of poster.
Location
Camden, New Jersey

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
Straight talk needs to get more people speak English need to talk to someone a customer service ASAP
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1 comment
#2045239

Hi, Karen K Zyt. This is Maria from Straight Talk Wireless.

Total customer satisfaction is determined by variety of factors, but none is more important than the customer's experience. We apologize for the trouble you have encountered with our customer service. We understand that your previous experience was unpleasant, and we wish to make it right for you. Please chat with us using this link http://bit.ly/2CuBvXO or contact our customer care at 1-877-430-2355.

We're available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611.

ID
#2732553 Review #2732553 is a subjective opinion of poster.
Preferred solution
I would like customer service to call me but you can't call my phone because it says no service every time I try I never get through and like to talk to someone speaks English

Not receiving incoming text from other providers to my straight talk phone.

Will you please allow me to receive a text message from my family despite what carrier they have. I can't even receive a text from a family member 3 blocks away with the exact same phone because they have a different carrier, or a dr reminder on a different carrier, or a therapist on yet another different carrier... or anyone else who does NOT happen to subscribe to Straight Talk.

User's recommendation: Allow straight talk customers to receive text from all providers.

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1 comment
#2045232

Hi. This is Maria from Straight Talk Wireless.

We apologize if you are having problems with your SMS. Let us check your account so we can provide a concrete resolution. Please chat with us using this link http://bit.ly/2CuBvXO or contact our customer care at 1-877-430-2355.

We're available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611.

ID
#2723708 Review #2723708 is a subjective opinion of poster.
Location
Bonne Terre, Missouri

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

It says my phone is inactive

I paid for the next 30 days with my debit card. I paid it Monday and as of yesterday morning yall say my phone is inactive.
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1 comment
#2045231

Hi, Elizabeth B Tdi. This is Maria from Straight Talk Wireless.

We apologize for this inconvenience. Allow us to make things right for you. Please chat with us using this link http://bit.ly/2CuBvXO or contact our customer care at 1-877-430-2355.

We're available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611.

ID
#2723522 Review #2723522 is a subjective opinion of poster.
Pros
  • Good until you need help
Cons
  • Failure to resolve the problem after 5 hours on the phone
  • Customer service ineffective
Loss
$37
Preferred solution
Deliver product or service ordered