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1.0
Details
I placed an order on July 2nd with Straight Talk Wireless. The agent entered the address for the billing address wrong, and shipped the phone, plan, and sim card out omitting the apartment number. Obviously, FedEx, through no fault of their own, could not deliver the...
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1 comment
MariaST
#1713921

Hi CurlyAyeAye711. This is Maria from Straight Talk Wireless.

We sincerely apologize for the inconvenient experience that you had with our service. We made a mistake and we hope to speak with you again to straighten things out.

Kindly chat with us at http://bit.ly/2CuBvXO or text the key word HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#1582048 Review #1582048 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Pros
  • Good until you need help
Cons
  • Service
  • Keep hanging up on me
  • Support services
Reason of review
Problem with delivery
Loss
$126
Preferred solution
Deliver product or service ordered
Tags
  • new sim card
  • Straight Talk customer
  • All Straight Talk Phones
1.0
Details
I went on StraightTalk 4/29/2019, attempted to purchase a phone card for my home-based system. The computer froze, did not give me a receipt, and I was doubled charge. I called my bank on May 1, 2019, called StraightTalk and went through several transfers. The last...
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2 comments
MariaST
#1708426

Hi IllustriousDuck902. We sincerely apologize for the inconvenient experience that you had with our dealership.

We understand your frustration. This is definitely not the experience we want you to have. Your concern has been escalated. Using the reference number given to you by the last representative you spoke with, we can check the status of your escalation ticket.

Please chat with us at http://bit.ly/2CuBvXO or text the key word HELP to 611611.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. We look forward to speak with you again to finally straighten things out.

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Review
#1569490 Review #1569490 is a subjective opinion of poster.
Service
Straight Talk Wireless Unlimited Phone Plan
Cons
  • Unwilling to help
Reason of review
Bad quality
Loss
$17
Preferred solution
Full refund
Tags
  • Straight Talk trac Phone
1.0
Details
I will never use Straight Talk again. I am taking a class and I wanted to use the hotspot to upload my homework to my teacher and get off the mobile hotspot. I am not using it to download large files or stream videos or movies. When I tried to connect via hotspot it...
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2 comments
MariaST
#1702457

Hi queenofmean. I'm Maria from Straight Talk Wireless.

We apologize for the trouble this has caused. It is stated under the terms and conditions I. Straight Talk Wireless Service. 7.

Unauthorized Use of Service. Any applications that allow your phone to act as an internet access point or Wi-Fi for other devices and computers unless such use is allowed under your Plan. You can view the details of the terms of service at www.straighttalk.com. If you need further assistance, please click on this link http://bit.ly/2CuBvXO to chat with a live agent.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

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Review
#1560000 Review #1560000 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$100
Preferred solution
Full refund
1.0
Details
On 5/29/2019 I loaded 1G of data on this hotspot. I was using it with a Republic Wireless Moto X phone for 15 minutes of navigation on 5/30/2019. When I got to my destination the data was gone. I called customer service and they said I had used up the data. Lucky for...
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4 comments
Jamir
#1742022

The Walmart Straight talk hotspot is a completely fraudulent operation. The autoreplies are fake and if you call the number you will go to the third world country stealing your data.

I did write a letter to the Miami headquarters and they sent me a letter. It was as fraudulent as the autoreply system. They are a front for the fraud. Americans need to diligently research hotspots because if your hotspot data is administered in a third world country it will be stolen.

If you purchase something from Walmart, they won't care or fix your problem. Buyer beware!!!!

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Review
#1548034 Review #1548034 is a subjective opinion of poster.
Product
Straight Talk Wireless Mobile Hotspot Plan
Cons
  • Customer service in third world countries is stealing data
Reason of review
international theft of data
Loss
$15
1.4
Details
I had issues with my phone yesterday, I could not send or receive phone calls or text messages (of course, my monthly payment plan had just been taken out the day before) and they did the same thing to try to resolve it 5 or 6 times even though they had it on record...
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5 comments
MariaST
#1695211

Hi AnnoyingElk115. I'm Maria from Straight Talk Wireless.

I noticed your post, and I'm sorry that you are having some problems. We would like to discuss the details of the issue, so that we can address it immediately. Please click on this link http://bit.ly/2CuBvXO to chat with a live agent. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

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Review
#1546319 Review #1546319 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service
Loss
$100
Preferred solution
Deliver product or service ordered
1.0
Details
Had phone on for 11 months. No longer needed it so when my grand daughter needed a phone I told her she could have it. I contacted Straight talk to have phone unlocked and was told I needed to activate it for 1 more month to fulfill their requirement of 12 months use....
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2 comments
MariaST
#1693859

Hi OppositeSeal627. This is MariaST from Straight Talk Wireless.

We are sorry to hear about it. Please chat with us at http://bit.ly/2CuBvXO so we can further assist you with your concerns. You may also call us at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

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Review
#1518258 Review #1518258 is a subjective opinion of poster.
Service
Straight Talk Wireless Cell Phone Unlock
Reason of review
Order processing issue
1.0
Details
My new service pin won’t work
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2 comments
MariaST
#1693862

Hi MulticoloredGuineaPig. This is MariaST from Straight Talk Wireless.

We apologize for the inconvenience we have caused you. Let us check on it so we can work with it and get it resolved. Please chat with us at http://bit.ly/2CuBvXO in order to chat with a live agent. You can also call us at 1-877-430-2355.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

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Review
#1517731 Review #1517731 is a subjective opinion of poster.
1.0
Details
I have a straight talk phone and I have been having problems with it well I had been calling straight about it and they findly decided to send me a replacement sims card I was to call them for them to activate it well when I called them they deactivated the sims card...
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2 comments
MariaST
#1693878

Hi ValidBiddy118. This is MariaST from Straight Talk Wireless.

We apologize for the inconvenience we have caused you. Please chat with us at http://bit.ly/2CuBvXO so we can further assist you with your concerns. You may also call us at 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

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Review
#1514438 Review #1514438 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Cons
  • Customer services agents
Reason of review
Poor customer service
Loss
$90
Preferred solution
Let the company propose a solution
1.4
Details
My service was great (for 2 days) now it’s absolute shit!!!! Customer service is the most atrocious I’ve ever dealt with....... they claimed my tower was either being serviced or even down.......???? The tower is 1000ft away....... not even a 1000ft...... (Verizon,...
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1 comment
MariaST
#1667249

Hi ThisRoseateSpoonbill325. I'm Maria from Straight Talk Wireless.

We regret to hear that you are displeased with the product and service. We understand that your previous experience was unpleasant, and we wish to make it right for you. Please click on this link http://bit.ly/2CuBvXO to chat with a live agent. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Review
#1501680 Review #1501680 is a subjective opinion of poster.
Service
Straight Talk Wireless Manager
1.4
Details
The worst company I've ever dealt with in my life. First I was told they don't have a corporate number just only supervisors to talk to. All I wanted to do was activate my daughter's old phone in which time they transferred my daughter's info from her current phone...
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1 comment
MariaST
#1664914

Hi TimelyFlamingo. This is Maria from Straight Talk Wireless.

We are sorry for the inconvenience that you have experienced with our service. We are determined to help you in resolving your issue. Please chat with us at http://bit.ly/2CuBvXO so we can provide a concrete resolution.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Review
#1494446 Review #1494446 is a subjective opinion of poster.