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On Christmas evening my Aunt's phone suddenly stopped working and when called a 13 year old girl in Florida answered; we live in Missouri. after an hour on the phone with them the following day we thought we had it worked out her phone started working again. that...
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MariaST

MariaST Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. You can contact us via chat at http://bit.ly/2gQCmUz?caseId=41023 for us to assist you with your concer...

MariaST

MariaST Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

1.0
I didn't like
  • Customer service
#981346
Straight talks customer service is the worst in the world... Go through another carrier... Phones are ok, and the plans are ok... But the customer service and how they treat there customers SUCKS!!!!! 100%!!! Talked to them and put on hold for 3-4 hours... They have...
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MariaST

MariaST Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. You can contact us via chat at http://bit.ly/2gQCmUz?caseId=41023 for us to assist you with your concer...

Straight Talk Wireless - Review in Telecommunications category
On dec.11 i place a order with straight talk over the phone and i was supposed to get my package on dec.14 but i was out with my family and when i came back home i had contact fexed about my package but some one sign my name and like i told them i anit sign for no...
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MariaST

MariaST Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. You can contact us via chat at http://bit.ly/2gQCmUz?caseId=41023 for us to assist you with your concer...

Other Product Review

#819648
Go online to BBB.com and file a complaint againt Straight Talk Wireless for best results!
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Straight Talk Wireless Service Transfer Review

#751279
3.0
I originally called to see if I could get a 3 day extension on my service. I was denied. I asked to speak with a supervisor or management. I tried several times I was either put on hold for extreme amount of time or the call disconnects. One rep in particular Rommel very rude stated that he was the manager. Refused to transfer me to management. I will be logging a complaint with the BBB.
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Straight Talk Wireless Phone Service Review

#749832
1.8
BEWARE! We had straight talk for cell service. Twice when we used our bank card to buy minutes within 2 days both times we had security breach with someone trying to get money out of our bank account over the internet. I cant believe it was anyone except them. They ask for all your information.
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Straight Talk Service Transfer Review

#744757
1.5
The packet said service wouldn't be disrupted during transfer. FALSE. I've been waiting almost 72 hours and still no service on my phone. I'm home alone with a toddler and no phone! Customer service was a hair above useless. And how am I supposed to call 1800 # with NO SERVICE?
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I disputed these charges with my bank , which straight talk told me to do, then they cut both of my phones off and told me to go to Walmart and buy a 45.oo card , call them back with the pin ,and they cut my phone on for one day and disconnected it the next day. I...
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MariaST

MariaST Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. You can contact us via chat at http://bit.ly/2gQCmUz?caseId=41023 for us to assist you with your concer...

After talking to three people I was informed I have to live with anothers name as my caller ID copy of my chat Unfortunately, the caller ID feature cannot be personalized with your name. We are a prepaid phone company and the numbers provided are recycled. When calling...
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MariaST

MariaST Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

I have been ST customer for over 8 years. They have gone to *** in a handbasket (as my granny would say). I ordered a new phone, and this a new sim card. They sent me wrong card, that was 14 days ago. New sim card was wrong, got phone service, not data. I called back 2...
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1.0
I didn't like
  • Ser vice
  • Rude know it all reps
  • Representativ
#974155
Straight Talk Wireless: Worst service I have ever had and they lie to you all the time. They are a worthless company you are better off using a set of can and string phones like you played with when you were little kids. They told me my phone was unlocked and it was...
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user85397780

user85397780 I have 2 IPhone 6s that were active with straight talk for over 30 months. When I requested them unlocked because I wanted to transfer to a new carrier, straight talk refused ...

MariaST

MariaST Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To unlock your Straight Talk phone, please contact one of our customer care representatives at 1-888-44...

1.0
I didn't like
  • Lack of service and their constant lying to the customers
I purchased a hotspot card and can't use it on my cell
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MariaST

MariaST Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with live agent...

#968445
I got a zte max duo LTE for over $200 in late summer from Straighttalk.com. I got the at&t gsm version. I called because I had no service at all. CDMA Verizon phones are used here. I NEVER received my shipping label. I am using my original phone which is on its last...
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MariaST

MariaST Hi Tami_dyl. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with l...

1.5
I didn't like
  • Never sent return slip for phone
#968085
CANNOT SEEM TO GET THE HIGH SPEED DATA I'VE BEEN FOR TALKED TO CUSTOMER SERVICES MULTIPLE TIMES AND THEY STILL CAN'T SEEM TO RESOLVE THE ISSUE MY HIGH SPEED DATA IS 1X WHAT HAPPEN TO THE 3 X I HAVE BEEN RECEIVING FOR THE PAST 3 YRS.WHY CAN'T CUSTOMER SERVICE RESOLVE...
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MariaST

MariaST Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with live agent...

I didn't like
  • Service technicians suck
  • Staff do not seem to know their jobs
#966694