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I have had the absolute worst experience with your Straight Talk Customer service. I am absolutely appalled and you should be embarrassed for the way this company handles customers issues. I have spent several hours total with your customer service and was told that my...
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MariaST
MariaST

Hi SophisticatedLynx247. This is Maria from Straight Talk Wireless. We are very sorry for the inconvenience you are going through. We understand where you are coming from and ...

1.3
I liked
  • Prices of their plans
I didn't like
  • Language issues
  • Refused a refund for data unused
  • Transferred numerous times
#1380407
First off, there isnt a csr that doesn't have such a thick accent that I can understand. I can only ask to repeat what they said so many times. Basically, they charged my bank account for services I never received. When I called them I got the run around after run...
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MariaST
MariaST

Hi SlushyMorayEel. This is Maria from Straight Talk Wireless. I read your post and am sorry you’re having some problems. We are determined to help you in resolving this issue....

1.0
#1380377
I bought a galaxy through straight talk and it didn't work right so they sent me a box to mail it to them for a replacement and I never got a phone back! So I'm out all the money paid for the phone plus had to buy two cards ( one of which came with new phone) and...
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MariaST
MariaST

Hi EmptyFinch. This is Maria from Straight Talk Wireless. We're sorry for the inconvenience that you've experienced. As your service provider, we are determined to help you in...

2.1
#1376438
my mother inlaw and myself have straight talk nservice her phone is about a year old, she does the 6 month refill card . two weeks ago she refilled her plan over the phone and used her credit card. ever since then he phone works but desplays restricted on all incoming...
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MariaST
MariaST

Hi HeartfeltChowChow. This is Maria from Straight Talk Wireless. We're sorry for the inconvenience that you've experienced. As your service provider, we are determined to help...

I liked
  • Service until i needed help
#1374209
I bought a Straight Talk Phone 2 years ago, and added a Straight Talk unlimited plan. Everyting was great until I tried to combine all our family lines into one plan with T-Mobile. I called Straight talk and after 30 minutes on the phone with three different people...
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MariaST
MariaST

Hi TenderJay459. This is Maria from Straight Talk Wireless. We are sorry for the inconvenience that you've experienced. As your service provider, we are determined to help you...

Anonymous
TC

They don't REALLY care that you have a problem with their service. Once they have your money, they couldn't care less about any issues you may have. These crooks have been rip...

2.0
I liked
  • Service until i needed help
  • Good until you need help
I didn't like
  • Underhanded billing practices
#1374044
They refused to refund money. Promised to fix problems n never did. Different stories from diff supervisors. Coukdnt make calls or texts. Cant use mobile data anywhere
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MariaST
MariaST

Hi Valued Customer. This is Maria from Straight Talk Wireless. I see you need help with your phone. Please chat with us using this link http://bit.ly/2CuBvXO. For your conveni...

MariaST
MariaST

Hi Valued Customer. This is Maria from Straight Talk Wireless. I see you need help with your phone. Please chat with us using this link http://bit.ly/2CuBvXO. For your conveni...

I bought the phone a couple days ago where I live I only get 2 bars I can receive calls and texts...but only from iPhones I called customer service and I done everything they told me to do they looked and see if I was missing something when I set the plan up and I...
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MariaST
MariaST

Hi Valued Customer. We apologize for the inconvenience we have caused. Please accept our sincere apology for the inconvenience we have caused you. For us to further assist you...

Anonymous
TC

They don't REALLY care that you have a problem with their service. Once they have your money, they couldn't care less about any issues you may have. These crooks have been rip...

#1371700
I called for help on why my phone is acting up. I called on numerous times i always do what they ask me to do. Turn off the phone, turn it back on etc. They have even updated the phone. I have taken the sim card out and read them the last 4 nunbers. Nothing seems to be...
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MariaST
MariaST

Hi Valued Customer. This is Maria from Straight Talk Wireless. Please accept our deepest apology for the inconvenience we have caused you. For us to further assist you, please...

MariaST
MariaST

Hi. This Maria from Straight Talk Wireless. We do apologize for the inconvenience that you have experienced with our customer service. As your service provider, we are determi...

#1369044
Ordered a SIM card received a empty box over two weeks later. Spent hours on the phone to try and get a new one. They sent me a return label for the empty box and I had to call again to order a new SIM card. All of this should have been handled by the company not me...
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MariaST
MariaST

Hi MysteriousCassowary417. This is Maria from Straight Talk Wireless. We apologize to hear about it. Please send us a message through this chat link http://bit.ly/2CuBvXO so w...

Anonymous
TC

They don't REALLY care that you have a problem with their service. Once they have your money, they couldn't care less about any issues you may have. These crooks have been rip...

3.1
#1368984
Unlimited plan untill they get your money and then it back to grandmoms dial up 80's stile internet.been a customer for a long time but my four lines wont be hooked back up.
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MariaST
MariaST

Hi Valued Customer. This is Maria from Straight Talk Wireless. We sincerely apologize for the inconvenience we have caused you. Please send us a message through this chat link...

Anonymous
TC

They don't REALLY care that you have a problem with their service. Once they have your money, they couldn't care less about any issues you may have. These crooks have been rip...

#1368578