Customer for 12 years

I am a long time customer and I have had decent luck with straight talks phone service but there customer service is the worst out there. It takes forever, dropped calls and start all over, everyone tells you something different. I had this one guy tell my wife to take...
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1 comment
#2177237

Hi. This is Maria from Straight Talk Wireless.

Thank you for bringing this to our attention. We’re sorry you had a bad experience with our customer service. As per our interest to serve you better, we are continuously working on improving and expanding our procedures, products and overall service. If you still have any phone or service issues that are not resolved yet, please chat with us using this link https://www.straighttalk.com/support/contact.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

ID
#3524195 Review #3524195 is a subjective opinion of poster.
Location
Puxico, Missouri
New Reviewer

Keeps taking me to Verizon

I activated the wrong phone and through prepaid card went to the old phone that no longer have and I wanted to reactivate my new one with the old number of the old phone
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2 comments
#2173766

Hi Savaiah N. This is Maria from Straight Talk Wireless.

We are really sorry if you're having this problem. Let us further review your account and fix this issue. Please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support.

We're available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611.

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ID
#3515950 Review #3515950 is a subjective opinion of poster.
Location
Antioch, California
Preferred solution
Let the company propose a solution
New Reviewer

Cancel service

Chat and phone calls are always too busy so I can NEVER talk to anyone in customer service!!! No help!

User's recommendation: Customer service is lousy.

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1 comment
#2173517

Hi Ryatt Ton. This is Maria from Straight Talk Wireless.

We understand where you are coming from and we apologize for the trouble you have encountered with our customer service. We would like to take a closer look into what is going on and ensure there is a resolution for you today. Please chat with us using this link https://www.straighttalk.com/support/contact.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

ID
#3514664 Review #3514664 is a subjective opinion of poster.
Location
Minneapolis, Minnesota
Pros
  • Service plan
Cons
  • Unresponsive customer service was not willing to assist customer
Loss
$130
Preferred solution
I need to cancel my service.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Network is not working

I've had my phone about 2 weeks and was able to use it one day not even 24 hour and I have called 3 times and have gotten nowhere

User's recommendation: Find a different phone service.

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1 comment
#2173518

Hi Richard I Ofx. This is Maria from Straight Talk Wireless.

We are sorry to hear you are having issues with your service. This is definitely not the experience we want you to have, and we will be glad to help you get this issue corrected. Please chat with us using this link https://www.straighttalk.com/support/contact.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

ID
#3514228 Review #3514228 is a subjective opinion of poster.
Location
Miami, Florida
Loss
$148
Preferred solution
I want the problem fixed or a full refund including the insurance I paid on it

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Unlawfully charged credit card

They Charged me after account had been closed and I owed them nothing. Had to dispute with credit card company no help at all from Straighttalk!

User's recommendation: Steer Clear of these ***.

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1 comment
#2173519

Hi John W Hbd. This is Maria from Straight Talk Wireless.

We're sorry about this issue with your bill. This is never the experience we want our customers to have on our network. This is certainly something we want to look into, so we can get this taken care of for you. Please chat with us using this link https://www.straighttalk.com/support/contact.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

ID
#3509801 Review #3509801 is a subjective opinion of poster.
Cons
  • Hot spot is conditional
  • Sales of cheap knockoff products
  • Illegal deactivation
Loss
$136
Preferred solution
Full refund
New Reviewer

They're trying to charge me for something I shouldn't be getting charged for

Straight Talk Wireless - They're trying to charge me for something I shouldn't be getting charged for
They want me to pay them to remove their network from a phone. I bought and paid for that phone and I don't owe them a dime, so what gives them the right to hold my phone hostage until I paid him some more money. What in the heck is that crap, I have been a loyal...
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1 comment
#2169749

Hi Kristopher S Gpv. This is Maria from Straight Talk Wireless.

Thank you for your review. We're sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. Allow us to further discuss this issue with you. Please chat with us using this link https://www.straighttalk.com/support/contact.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

ID
#3496862 Review #3496862 is a subjective opinion of poster.
Location
Supply, North Carolina
Service
Straight Talk Wireless Customer Care
Cons
  • Customer services agents
  • Immoral business practices
  • Customer service unable or unwilling to help
Loss
$180
Preferred solution
I would like for them to disconnect my phone from their Network without trying to charge me for it.
New Reviewer

Dropped calls

Phone will cut off calls or drop calls during a conversation or you cannot understand what the caller is saying.
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1 comment
#2169747

Hi BRENDA K Iuo. This is Maria from Straight Talk Wireless.

Thank you for your review. We're sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. This is definitely not the experience we want you to have, and we will be glad to help you get this issue corrected. Please chat with us using this link https://www.straighttalk.com/support/contact.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

ID
#3495975 Review #3495975 is a subjective opinion of poster.
Location
Byron, Georgia
Preferred solution
Let the company propose a solution

Sucks horribly

first the clerk in store messed up my phone. I wish I had the foresight to test it before leaving. i get home it says no wireless network. hours on the phone and chat and ended up i needed my sin number to verify. as luck would have it you need to pry off the back then take out 10 screws. by this time customer service has closed my chat. crap thru and thru. if you want to waste your time and risk your phone leaving you stranded straight crap is your company
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1 comment
#2168067

Hi. This is Maria from Straight Talk Wireless.

This is very concerning to read, and we would never want you to feel this way or be treated in this manner. Allow us to further assist you. Please chat with us using this link https://www.straighttalk.com/support/contact .

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

ID
#3491161 Review #3491161 is a subjective opinion of poster.
Location
Marquette, Michigan
Pros
  • There are no pros
Cons
  • Too many to list
New Reviewer

I want to switch back to straight talk

I needed a new phone. When I got the new one the salesperson told me that it wouldn't work with straight talk but I got it from a straight talk display
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1 comment
#2166810

Hi Daniel B Jys. This is Maria from Straight Talk Wireless.

We're sorry for the trouble this has caused you. Allow us to help you with this. Please chat with us using this link https://www.straighttalk.com/support/contact.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

ID
#3481956 Review #3481956 is a subjective opinion of poster.
Location
Altus, Oklahoma
Pros
  • Have used straight talk for 10 years
Preferred solution
Let the company propose a solution
New Reviewer

Transfer number. Been trying for

Three days ago when my phone time went out somehow my phone I bought a new phone and went by to bring your phone back yet Ive been on the phone with customer service for three different times and Im ready to get my account fixedphone number changed

User's recommendation: No absolutely not.

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1 comment
#2165179

Hi Donna M Tmp. This is Maria from Straight Talk Wireless.

We're sorry for the trouble this has caused you. We will be more than glad to help you. Please chat with us using this link https://www.straighttalk.com/support/contact.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

ID
#3478113 Review #3478113 is a subjective opinion of poster.
Location
Jesup, Georgia
Cons
  • Failure to resolve the problem after 5 hours on the phone
  • Billing practices
  • No direct answer
Loss
$150
Preferred solution
Deliver product or service ordered

Foreign Customer Service

As long as you never need to call Customer Service, Straight Talk is ok. But, if you ever have any kind of problem,,,that is where the trouble starts. They do not speak good English and can only read a script, They waste your time repeating everything and cannot deviate. They are a Royal Pain!!!!!

User's recommendation: Get Verizon!

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1 comment
#2165182

Hi. This is Maria from Straight Talk Wireless.

We're sorry to know that you've encountered some issues with our customer service. As per our interest to serve you better, we are continuously working on improving and expanding our procedures, products and overall service. If you still have any phone or service issues that are not resolved yet, please chat with us using this link https://www.straighttalk.com/support/contact.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

ID
#3471891 Review #3471891 is a subjective opinion of poster.
Location
Whitney, Texas

354267****87493

They took out my monthly payment the same day that they finally transferred my phone number. Now I have been trying to transferred my number since Tuesday of that same week. When I called them on Monday the very next day gave them my account number, they said I couldn't get a refund. I have to pay for just one day. I don't think so. After I talked to a live person he took care of transferred there was no problem there.
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1 comment
#2165184

Hi. This is Maria from Straight Talk Wireless.

We're sorry for the trouble. Let us help you with this. Please chat with us using this link https://www.straighttalk.com/support/contact.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

ID
#3470224 Review #3470224 is a subjective opinion of poster.
Location
Dadeville, Alabama

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Keep refusing me my refund they do not want to help

My phone number is my name is in my email I purchased a phone card on February the 18th which which also purchased a phone and another phone card February the 20th it was supposed to have been overnight I did not receive the phone until March March the 7th period...
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1 comment
#2160736

Hi Bobbi N Fbd. This is Maria from Straight Talk Wireless.

Thank you for your review. We're sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. Give us the opportunity to gather some information about this inconvenience, so we can escalate it and get in touch with you as soon as possible. Please chat with us using this link https://www.straighttalk.com/support/contact .

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

ID
#3460007 Review #3460007 is a subjective opinion of poster.
Pros
  • Have used straight talk for 10 years
Cons
  • Dont let me use a phove i more the paid for for qlink
  • Network connectivity issues
Loss
$323
Preferred solution
Refuse to give me a refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Speak to managers

I have I have been with this company since 2001 I'm trying to pay my phone bill and I you guys have given me the runaround and I'm late for work I'm about to throw in the towel with you guys man
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1 comment
#2160098

Hi Ylonda Shw. This is Maria from Straight Talk Wireless.

We read your post, and we are sorry for the trouble. To refill your service, you may text the word BUY to short code 611611. We can also help you with the transaction.

Please chat with us using this link https://www.straighttalk.com/support/contact . For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

ID
#3458427 Review #3458427 is a subjective opinion of poster.
Location
Pueblo, Colorado
New Reviewer

Disapointed

I have been a customer of straighttalk for 15 years with 4 phones on my account and I always just switch my sim card to save the hassle. I asked them to please remove the lock on an old phone so my dad can use it on qlink. They said I would have to pay 150$ or have it...
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1 comment
#2160099

Hi Jenny G Qjb. This is Maria from Straight Talk Wireless.

We understand your concern, and we are sorry for the trouble you have encountered when you try to unlock your phone. Let's go over all the details and options together to resolve this issue. Please chat with us using this link https://www.straighttalk.com/support/contact .

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

ID
#3457368 Review #3457368 is a subjective opinion of poster.
Loss
$500
Preferred solution
Unlock phone that are old