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1.2
Details
I just purchased the hotspot and the 5gB card. I was able to use for about an hour or so. When my service didn’t work I chatted with “Millie” who told me I was out of service. What?! Then when I called to talk with someone he put me through to a recording that said to...
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1 comment
MariaST
#1649910

Hi. I'm Maria from Straight Talk Wireless.

I noticed your post on this blog and I'm sorry you are having some problems. Please click on this link http://bit.ly/2CuBvXO to chat with a live agent. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Review
#1477865 Review #1477865 is a subjective opinion of poster.
1.0
Details
I purchased this phone years ago, believing I can activate it with another company. No problem. However, I called to activate it a few months ago, to give my nephew a phone to use until he could buy his own. It was a very old phone that could not even be used for...
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4 comments
Anonymous
#1637770

Thank you for your help. I called the number you provided and my issue was resolved immediately. Thanks again!

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Review
#1445743 Review #1445743 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Reason of review
Problems with payment

Refund but they kept the tax | Straight Talk Wireless review from Petoskey, Michigan

1.0
Details
Ordered new phone with 2 day shipping found out after it was out of stock. Refused delivery when it did show up as I was told by straight talk. After many calls and hours on the phone I received a credit on my card but they withheld the tax and shipping. I can understand the shipping but the tax is illegal and am in contact with my lawyer. Had called and asked why not the full refund and was told we don’t refund tax or shipping. So straight talk you will be hearing from me It’s not the fact it’s 50 dollars to me I can afford to eat it but when you do illegal business you went to far. As a business owner myself I know better
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1 comment
MariaST
#1691308

Hi, LawfulLabradorRetriever. I'm Maria from Straight Talk.

We would like to express our sincerest apologies for any inconvenience that our service has caused you. To help us serve you better in the future, please feel free to chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

Review
#1422713 Review #1422713 is a subjective opinion of poster.
Service
Straight Talk Wireless Shipping Service
Reason of review
Order processing issue
1.1
Details
During hurricane Michael in Panama City, all of Verizon's towers were knocked out. My phone was straight talk running off Verizon towers. We had no service at all for a week, no data at all for 16 days and then mostly nonexistent data. I called straight talk several...
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1 comment
MariaST
#1691317

Hi, LuminousAyeAye. I'm Maria from Straight Talk.

We would like to apologize for any inconvenience that our service has caused you. To help us serve you better in the future, please feel free to chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

Review
#1392772 Review #1392772 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Reason of review
Bad quality
1.0
Details
As of October 10, 2018 and Hurricane Michael hit land from Panama City Beach to Tallahassee Florida, Straight Talk service went out and it took two weeks to get a very weak signal and as of today we are still having issues.
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2 comments
Anonymous
#1630454

Straight talk told me (as all 6 phones in my household are through this service) "it is a pay ahead plan and therefore there is nothing that can be done. Yet in order to try to have the *** service that we finally had available to us we had to continue to pay the $50/line for the service.

We could only TRY to make calls and texts go through. It was well over a month and a half before we could TRY to use the internet, with VERY LITTLE SUCCESS!!

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Review
#1390990 Review #1390990 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Reason of review
Damaged or defective
1.0
Details
Got straight talk phone at walmart this LG PREMIER LITE PRO is the biggest piece of JUNK ive ever owned NEVER EVER EVER WILL I PURCHASE ANOTHER! I do have a replacement ticket and this JUNK will b sent in soon. Then the wait beigins! Straight talk live chat sucks i was...
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Review
#1389291 Review #1389291 is a subjective opinion of poster.
Product
Lg Electronics Premier Lte Pro Cell Phone
Cons
  • Lack of technical support
  • Nothing about the company
  • Inflexibility
Reason of review
Damaged or defective
Loss
$200
Preferred solution
Full refund
1.2
Details
first about Strighttalk prepaid phone company...me and my husband both have cell phones through them and we both pay $55 dollars a month for supposed to be unlimited high speed internet....when we called to see why our service had slowed down they told us our high...
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Review
#1388153 Review #1388153 is a subjective opinion of poster.
Service
Straight Talk Wireless Ultimate Unlimited Phone Plan
Reason of review
Not as described/ advertised
1.0
Details
Straight talk uses false advertising. They say the specs on the phone are better than they are. I called to get them to make it right and it is the worst customer service I have ever experienced! THIS COMPANY IS A SCAM! DO NOT BUY! I WILL NEVER DO BUSINESS WITH THIS...
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3 comments
MariaST
#1584923

Hi FarGuineaPig483. This is Maria from Straight Talk Wireless.

We are very sorry if you have encountered some issues with the device you've purchased from us. We also regret that we provided you with bad service and a poor customer experience. It is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service.

We'd like to take a closer look into what's going on and ensure there is a resolution for you.Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

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Review
#1385101 Review #1385101 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service
1.3
Details
I have had the absolute worst experience with your Straight Talk Customer service. I am absolutely appalled and you should be embarrassed for the way this company handles customers issues. I have spent several hours total with your customer service and was told that my...
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1 comment
MariaST
#1580149

Hi SophisticatedLynx247. This is Maria from Straight Talk Wireless.

We are very sorry for the inconvenience you are going through. We understand where you are coming from and why you have come up with such decision. However, we respect your decision very much, but we hope you would still reconsider and allow us to fix the problem. Allow us to re-investigate and know more about your concern so that we can best provide a resolution.

Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Review
#1380407 Review #1380407 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Pros
  • Prices of their plans
Cons
  • Language issues
  • Refused a refund for data unused
  • Customer serive and refund issues
Reason of review
Return, Exchange or Cancellation Policy
Loss
$51
Preferred solution
Full refund
1.0
Details
First off, there isnt a csr that doesn't have such a thick accent that I can understand. I can only ask to repeat what they said so many times. Basically, they charged my bank account for services I never received. When I called them I got the run around after run...
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1 comment
MariaST
#1580150

Hi SlushyMorayEel. This is Maria from Straight Talk Wireless.

I read your post and am sorry you’re having some problems. We are determined to help you in resolving this issue. Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Review
#1380377 Review #1380377 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Problems with payment