phone service customer service customer card number sim card money plan problem
1.5
Details
I bought a new galaxy S7 from Wal-Mart with using Straight Talk about 12 or more years. When i went out of town to take care of elderly parents my brand new cell 2 months old didn't work. Calling ST telling them and they tell me my cell is Verizon and no towers in that...
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1 comment
MariaST
#1557740

Hi TurbulentSnowshoe339. This is Maria from Straight Talk Wireless.

We apologize for the inconvenience we have caused you. Please chat with us using this link http://bit.ly/2CuBvXO so we can get this resolved. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Review
#1315647 Review #1315647 is a subjective opinion of poster.
1.9
Details
my girlfriend has the same problem she can not call certain numbers and can not text certain numbers . her daughter changed from an iphone 6 to an iphone 8 last week now she cant call her daughter from her galaxy s8 plus so far about 9 of her contacts she can not call...
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1 comment
MariaST
#1557777

Hi HonoredIbizanHound. This is Maria from Straight Talk Wireless.

We apologize for the inconvenience we have caused you. Please send us a message through this chat link http://bit.ly/2CuBvXO so we can further assist you with your concerns. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

We look forward to working with you. Thank you.

Review
#1314778 Review #1314778 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Reason of review
Bad quality
1.5
Details

Update by user Aug 20, 2018

Did S.T.wireless try to contact...? *** NO What steps were taken to resolve this? NOTHING - they have NO “customer service” !

Original review posted by user Jul 21, 2018

I’m a National Park volunteer, on a mountain top, with cell phone reception and got a HotSpot and data plan at Walmart for the month I would be...
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1 comment
MariaST
#1567424

Hi unclespot. I'm Maria from Straight Talk Wireless.

We are sorry for the trouble this has caused you. Please click on this link http://bit.ly/2CuBvXO to chat with a live agent. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Review
#1309570 Review #1309570 is a subjective opinion of poster.
Product
Straight Talk Wireless Mobile Hotspot Plan
Reason of review
Not as described/ advertised
1.6
Details
Service in the past 5-6 weeks has all but disappeared when at home. If we go out on sidewalk we get maybe 1 bar. Tried several different makes of phones and they sent a replacement sim to try but that did not help. They claim that AT&T verified the Imei and their...
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2 comments
MariaST
#1560228

This is Sara from Straight Talk Wireless. We apologize for any issues and inconvenience that you may have experienced with our service.

Should you need help with your phone. Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

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Review
#1285966 Review #1285966 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Bad quality

Took out money and cut my phone off | Straight Talk Wireless review from Atlanta, Georgia

1.7
Details
Y’all are worst phone ever . I was promised that I would get my49.99 back in my account . Since it got take out by mistake and then I try call fix it y’all cut my phone off so I want my money back
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Review
#1275742 Review #1275742 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Problems with payment
1.7
Details
Phone broke so had to get was told I had get strait talk phone so I did and it was junk so I lose my card agian find a sim so now they want me to buy a sim for 1dollar and 6 bucks shipping and it be there in 5 days got one and strait talk wouldn't even reimburse me the...
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1 comment
MariaST
#1494942

Hi flawlessminkewhale. This is Maria from Straight Talk Wireless.

Please accept our sincere apology for the inconvenience you have gone through. This is definitely not the experience that we want you to have, and we would be glad to work with you to get this problem resolved. Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Review
#1273667 Review #1273667 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Order processing issue
2.4
Details
They get you with the old bait and switch method. They sell you a phone with Wi-Fi and tethering features, but when you start enjoying the usage of these features that THEY sold to you, you get shut off. WHAT? You sell these features but then reprimand the customer for...
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1 comment
MariaST
#1489982

Hi.This is Maria from Straight Talk Wireless. I have read your post/comment in this blog and I am so sorry for the trouble you have gone through.

We understand where you are coming from. However, our service is not compatible with the Smartphone's Mobile Hotspot. This is why you can't use the mentioned feature. For more information, please visit our Terms and Conditions at https://www.straighttalk.com/wps/portal/home/h/legal/terms-and-conditions.

We do have a separate device that you can purchase to be your Mobile Hotspot. Just visit our website to know more. You can reach us through chat at http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help keywords with valuable information. Thank you.

Review
#1267197 Review #1267197 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Not as described/ advertised
2.1
Details
I talked to several people and there was only one that said they could help n of course transferred me to someone else. I bought one of the 3 EXTREMELY similar service cards at the store. I had gotten the $60 service plan by mistake thinking it was the unlimited data...
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2 comments
Anonymous
#1482986

That comment is too long to read in its entirety. Why not engage a reputable service if you must have wireless ?

Cost ? Ironic that you must call a phone company ...

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Review
#1258180 Review #1258180 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Reason of review
Poor customer service
1.9
Details
I bought a $45 10 g plan that will end on the 19th of may in a few days and i ran out of high speed data but i should be able to use slow data even if it takes forever but when i try it says im offline. I tried to get help but they said to be able to help i needed to...
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1 comment
MariaST
#1481300

Hi yearlysalamander. This is Janet from Straight Talk Wireless.

We have read your post and we sincerely apologize for the inconvenient experience you had in using our data service. Our $40 plan should give you 10 GB of high-speed data. After your high-speed data threshold is reached, that will be the only time your data speeds will be reduced to as low as 64 kbps for the remainder of your plan cycle. Your high-speed data will be restored once your next plan cycle begins, unless you purchase a new service plan prior to the start of your next plan cycle.

Let us check your account to see how we can make things right with you. Please chat with us through this link http://bit.ly/2CuBvXO or by texting the code BOT to 611611.

Review
#1255937 Review #1255937 is a subjective opinion of poster.
Service
Straight Talk Wireless 10G Internet Service
Reason of review
Bad quality

Data not working at all | Straight Talk Wireless review

2.3
Details
i just re paid my phone card yesterday and received 10 gigs and now my data will not work at all. i tired sending an email to the help portion of the company and no response yet.
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Review
#1246249 Review #1246249 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Reason of review
Damaged or defective