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Coversation with a Straight Talk Representative | Straight Talk Wireless review from Yazoo City, Mississippi

4.0
Details
I have been with Straight Talk for a number of years and never had a problem connecting to the Internet until I received that notice of an upgrade. My service truly was unlimited up until that time. Maybe my terminology as a consumer is lacking (but) it only adds to my frustration to feel as if when I complain about a change in my service I'm made to feel like I don't know what I am talking about. I don't know the technicalities as to why I went from having great UNLIMITED service to this lousy half way through the month and it's gone that I have now. But to call me a liar, which is essentially what they are now doing messaging me through Facebook "We do not offer unlimited high-speed data" then following that statement up with " You will need to add a new service plan to restore the high-speed data" pretty much sums it up. Yes, I did have high-speed but if I want that same service, the price has risen and now covered under a so-called "new" service plan. Don't you think it would better suit your company to be truthful rather than hide behind terminology trying to fool your customers? Why didn't Straight Talk just come out with it and instead of sending out a text that sounded as if I were being given this really great addition to my service then just say "The cost for your unlimited service has gone up?" Why was there no mention in that text of "Unlimited data* (meaning) first 5GB of data at high speeds, then 64Kbps"? Shame on you for calling a consumer a liar.
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1 comment
MariaST
#1052621

I am Maria and I work with Straight Talk. Please let me help you get this resolved.

Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

Review
#722155 Review #722155 is a subjective opinion of poster.
Pros
  • Mobile internet speed
Cons
  • Lied to by employees and manager
  • How the unlimited plan changed several months ago
Reason of review
flowery terminology
Loss
$45
Preferred solution
Flowery terminology that hides the truth; only the first 5GB is high speed. After that it is useless.
Tags
  • NOT unlimted data
3.6
Details
My phone wont work. Its been four days. Straight talk wont help. I been on the phone For hours everyday. They actually said this isnt a big deal. Dont worry. Your phone will work eventually. Wow! I have no service. I just added 45 dollar plan four days ago. My phone...
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1 comment
MariaST
#1046825

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#714752 Review #714752 is a subjective opinion of poster.
Reason of review
Poor customer service

Straight Talk Wireless - Samsung Galaxy Core Prime Review from Oswego, Illinois

3.5
Details
I have had my phone for 3 months now, I have had the phone get warm, and turn.off all the apps. I don't have much. Now my webpages are loading extremely slow, and it's the beginning of a new month of service. I keeo cleaning my cache's, etc. to see if I can fix what's going on myself. I'm calling them tomorrow.
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1 comment
MariaST
#1045545

I am Maria and I work with Straight Talk. Please let me help you get this resolved.

Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

Include your name, contact number and your cell phone number or phone serial number. Please copy and paste your comments from the blog and include it in your email or you can chat with us live @ http://bit.ly/16DrgbW.

Review
#713294 Review #713294 is a subjective opinion of poster.
Reason of review
Bad quality

Straight Talk Wireless Replacement Review

4.0
Details
Lied to continuously, haven't received a replacement phone for over 2.5 months for a $300 phone that lasted less than a year, can't understand a word the operator is saying, they make up false names, constantly transfer you to someone else just to have to start all over again.WORST CUSTOMER SERVICE ON THE PLANET
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Review
#707790 Review #707790 is a subjective opinion of poster.
Service
Straight Talk Wireless Replacement
Reason of review
Poor customer service

Straight Talk Wireless Byop Program Review

3.7
Details
I am part of bring your own phone. Well i have had straight talk for a month and picture messages doesnt work. Everytime i call the rep tells me to update my apn. It nevers work!
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Review
#706975 Review #706975 is a subjective opinion of poster.
Reason of review
Bad quality

Straight Talk Wireless Refill Card Review

3.8
Details
Nought a 30 dollar card doesn't say anywhere you can't use it on a smart phone now I'm out of 30 dollars
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Review
#688845 Review #688845 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
3.8
Details
so i bought a $45 card and i entered the pin through the 'my straighttalk' app and got a confirmation that it went through. the confirmation message said that my new service end date is sometime in october and i was thanked. then i got a text informing me that my...
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1 comment
MariaST
#1019981

I am Maria and I work with Straight Talk. Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

Review
#683385 Review #683385 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Bad quality
3.8
Details
My boyfriend has had straight talk for 2 years and this has never happened to us. I just switched from Verizon to straight talk last week. We do all the activating and card renewals ourselves. The old saying "If you want something done right just do it yourself" does...
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1 comment
MariaST
#1008219

I am Maria and I work with Straight Talk. Please let me help you get this resolved.

Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

Review
#666270 Review #666270 is a subjective opinion of poster.
Reason of review
Fair pricing

Other Product Review

4.0
Details
Its *** slow and I payed it yesterday wtf
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Review
#665364 Review #665364 is a subjective opinion of poster.

Straight Talk Wireless Sim Card Review

3.5
Details
Just purchased a new card about a week ago and my phone is already running slow. WHY?!
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Review
#649795 Review #649795 is a subjective opinion of poster.
Product
Straight Talk Wireless Sim Card
Reason of review
Damaged or defective