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Straight Talk Wireless Home Phone Service Review

3.5
Details
All I needed was to edit my shipping address. Unable to do this online. It took an hour of transferring me about &" I'm sorry my computer is broken & I need a supervisor" (yea, so do I) TO TELL ME THERE WAS NOTHING THEY COULD DO. NOTHING. The item had not shipped. This is not customer service. I'm scared now for the future. Are there any decent phone companies left?
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Review
#910926 Review #910926 is a subjective opinion of poster.
Service
Straight Talk Wireless Home Phone Service
Reason of review
Bad quality
1.0
Details
Nothing more but a thieving company that has a bunch of ppl dumber that a box of rocks working for them.. It is all a scam.. And we have fell prey to it.. My phone pen broke.. They said send it in for replacement,, it took over a month to get my phone.. And they sent...
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1 comment
MariaST
#1204756

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#908087 Review #908087 is a subjective opinion of poster.
Service
Straight Talk Wireless Cell Phone Replacement
Cons
  • Misleading info from every agent as well as refund promises
  • Being lied to about tracking info
  • Service is very poor very verry poor
Reason of review
Bad quality
For some reason every employee that you speak with at straightalk gives you a different answer to the same question such as one lady told me my phone would be here on tues by 4:30 no phone then yesterday i was told it would be here on fri by 4;30 but nobody can provide...
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1 comment
MariaST
#1203968

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#907441 Review #907441 is a subjective opinion of poster.
Service
Straight Talk Wireless Cell Phone Replacement
Reason of review
Order processing issue

Straight Talk Wireless - Customer Care Review from Berkeley Springs, West Virginia

1.0
Details
The customer service for straight talk is absolutely ridiculous! The way they treat their customers is completely horrible. I work for another company and consulted with straight talk and they tried to give me the run around as well as my customer. They treated my customer completely awful as well as completely ignored everything he was saying. The customer just wants to unlock his phone so he can use it after purchasing it nearly 2 months ago. Their policy for unlocking phones and having to wait 12 months in order to unlock the phone is absurd.
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1 comment
MariaST
#1203966

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#907301 Review #907301 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service

Straight Talk Wireless - Mobile Phone Service Review

I got Straight Talk wireless cuz I was having problems with Cricket and they're not know better can't get my phone to work I don't get picture messages hardly have service anywhere and then you can talk to a person there because they don't speak the same language and if they do you can't understand them they hang out with you and I don't give you your boss and none of them could fix the *** thing this company is good for *** *** I want my *** money back you *** ***
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2 comments
MariaST
#1203510

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

zongbonger
#1203990
@MariaST

I've called several times and still don't have a phone that works taking my SIM card out and go up to Walmart and so they don't give me my *** money back I'm going to *** choke someone and I'm sending a *** email that's why I bought a phone by the way you give me any trouble give me my money back I'm filing a *** lawsuit

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Review
#906511 Review #906511 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Reason of review
Bad quality

Straight Talk Wireless - Landline Phone Review from Bakersfield, California

2.5
Details
I have a home device that I paid almost $86 I have had this home straight talk for about 2 yrs 3 months after having this device 3 monthes it started giving me problems it is constantly dropping calls n sometimes I can't even call out I have called over 10 times n I asked to have it replaced within my 1 yr warrenty n I was told it wasn't nessecary the only reason I still have is cause I only pay 15 a month unlimited call anywhere in US they keep reprograming but still having issues it keeps dropping calls n the worst times especially durring emergiencies I have called n called customer service n when I ask to speak to a supervisor coincidently I am told I'm already speaking to the only manager thats y I was transfered funny thing is I never was transferred I ask for their supervisor n I'm told they are incharge this is the worst customer service ever n the worst company I have looked every where on line for corparate number its all the same number straight to phillipines only thing that may b direct to corparate is the address but hello I'm not traveling to miami to complain but if I would have known this from the begining I would not have spent almost 100 dallors for this device but needed something right away w cheap payments I can't change my number due to the many docters I would have to call n I can't lose contact or afford to but at first this was awesome n a godsend but know its getting to where its more trouble than its worth no I don't want to email anyone but I would like a actual number to speak to some one directly not in the phillipines I don't want a apology I want a replacement yes its been 2 yrs but they should have replaced me device when I asked within my 1st yr n no I WOULD NOT RECOMEND STRAIGHT TALK. If straight talk wants to right their wrong email me vrdelgadillo@gmail.com
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1 comment
MariaST
#1203511

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#906484 Review #906484 is a subjective opinion of poster.
Product
Landline Phone
Reason of review
Bad quality
1.0
Details
I have wasted a year of my life calling straight talk from another phone because theirs didnt work. I jave been run around for approx. 20 hrs on the phone trying to recieve the second phone from them. It has been two months and they havent sent me the phone to replace...
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5 comments
MariaST
#1203512

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

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Review
#906347 Review #906347 is a subjective opinion of poster.
Service
Straight Talk Wireless Shipping Service
Cons
  • Warehouse process incompetent
  • Total lack of caring
Reason of review
Problem with delivery

Straight Talk Wireless - Shipping Service Review from Hendersonville, North Carolina

1.0
Details
Terrible company. Waiting over 2 months for a replacement phone. Each rep lies and transfers the call to someone else. Just spent another 1hour and 50 minutes on the line with 4 different reps. Told to wait an additional 3-5 days to possibly hear back from warehouse. Still no closer to getti g this resolved. Criminal so called business.
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1 comment
Anonymous
#1204456

Same here,, they sent me a phone.. Twice actually..But was not my phone,.

Way cheaper,, and said open the box and just activate it.(. Yea..

No..!!)

3rd time I am sending a piece of *** back trying to get the one I sent them..

They are nothing more than a bunch of thieves and liars!

Review
#906309 Review #906309 is a subjective opinion of poster.
Service
Straight Talk Wireless Shipping Service
Cons
  • Customer service unable or unwilling to help
  • Warehouse process incompetent
Reason of review
Order processing issue
3.0
Details
was receiving 10 gigs of data a month for $45 for 3 months my credit card was compromised switch credit cards they changed it to 5 gigs said I had to have a $55 plan to get to have 10 gigs, right before that had happened I actually was sent an email that if I upgraded...
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2 comments
MariaST
#1202097

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

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Review
#904759 Review #904759 is a subjective opinion of poster.
Service
Straight Talk Wireless 10gb Data Phone Plan
Reason of review
Problems with payment
1.0
Details
My data was slowed down to not able to use with 45 dollar plan . So i went 55 dollars for more data .i only a fraction of that and got throttled anyway.then told sorry we have nothing on our computor to verify your useage .i monitor my own usage .and to call back...
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1 comment
MariaST
#1201460

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#903946 Review #903946 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Reason of review
Pricing issue