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I had same problem. After trying to transfer service to new phone online customer service told me my phone would take a while to get service but my old phone service was terminated new phone never got service. After few days with no service and no help from straight...
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1 comment
MariaST
#1201073

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#902937 Review #902937 is a subjective opinion of poster.
Service
Straight Talk Wireless Service Transfer
Reason of review
Order processing issue
After 4 years of reliable service, ONLY because I never had to call customer service. I bought a new ST phone and had to make a call to get the number xferred. After 4 failed calls, 2 hang-ups and the fact that they disconnected my active number, were unable to...
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2 comments
Anonymous
#1341868

The straight talk app says I have 8GB but when I got to the 5GB mark it went to 2G. All customer service had to say way sorry nothing we can do. So they lie to their customers.

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Review
#901300 Review #901300 is a subjective opinion of poster.
Service
Straight Talk Wireless Cell Phone Activation
Reason of review
Poor customer service
1.1
Details
Sharon Turner I was a straight talk customer for almost one year less 3 days. I had problems with both the phone I purchased from them and the service the entire time. I finally switched carriers in January after having no success with locating a seconds worth of...
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1 comment
MariaST
#1199313

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#900889 Review #900889 is a subjective opinion of poster.
Service
Straight Talk Wireless Cell Phone Replacement
Reason of review
Order processing issue
Loss
$200
Preferred solution
Deliver product or service ordered
Tags
  • Straight Talk Cell and Service

Straight Talk Wireless Mobile Phone Service Review

2.9
Details
Tech support for this company is a complete joke. For a few months now, I've been suffering a lack of signal in my home where there used to be a strong signal. Customer support either cannot comprehend (due to language/accent barrier or tech incompetence) or does not care that my phone gets amazing signal from every other location I travel to. They have made me try a new sim card to no avail and keep trying to blame weather even though the problem persists in all weather. Now they're trying to force me to lose everything on my phone and perform a factory reset instead of actually reporting to Verizon or whoever they report to that the bloody tower in my area is malfunctioning - even though I've told them multiple times that other friends and family on both Straight Talk CDMA and Verizon are also suddenly suffering weak and non-existent signal in my home. It's frustrating and infuriating, and since I'm home most often I'm basically now paying 45 bucks a month for absolutely nothing. What's worse is my phone is now laggy and misbehaving, I believe due to the 'troubleshooting' steps they made me try, which involved ripping the battery out while my phone was turned on.
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1 comment
MariaST
#1198399

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#899616 Review #899616 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Reason of review
Bad quality
1.1
Details
Refilled my straight talk for $45. My Gmail account was disabled the next morning, because it was hacked into by someone overseas, and gained my number. I lost all my Google previleges, such as Amazon movies i purchased, Prime music and videos. Called several numbers...
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1 comment
MariaST
#1198400

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#899386 Review #899386 is a subjective opinion of poster.
I ordered a phone online from them and after 2 days of the order still pending, I called "customer service" and spoke to someone who told me that the cc had been denied. After I gave them another cc, then she said that Fedex could not ship the phone to my address. I...
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3 comments
Anonymous
#1585874

i am going through the same thing. i spent a little over $100 and i they said i never ordered anything my order number does not exist so why did they send it to me. then they tried to blame it on smart pay.

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Review
#898812 Review #898812 is a subjective opinion of poster.
Service
Straight Talk Wireless Shipping Service
Reason of review
Order processing issue
2.6
Details
Not able to get my phone scaned
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1 comment
MariaST
#1198020

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#897241 Review #897241 is a subjective opinion of poster.
1.9
Details
StraightTalk: Hi! How may I help you today? Thank you for contacting StraightTalk. Our hours of operation are Monday-Sunday 8am to 11:45pm. If you receive this message during normal operation hours, our chat agents are helping other customers. Your position is 19 in...
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1 comment
MariaST
#1197170

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#896314 Review #896314 is a subjective opinion of poster.
Service
Straight Talk Wireless Unlimited Phone Plan
Reason of review
Poor customer service
Loss
$30
Preferred solution
Deliver product or service ordered

Straight Talk Wireless - Customer Care Review from Alliance, Ohio

1.1
Details
Straight talk is a rip off their customer service is horrible and unhelpful and quite frankly dont give a rats behind. Save yourself the trouble buy a trac phone or get a home phone. I never recommend straight talk EVER
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1 comment
MariaST
#1195790

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#895850 Review #895850 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service
I bought this pre-paid for my grandson who needs a phone asap for his Knott's Berry Farm trip tomorrow and I can't activate it. Im having the worst time I am so frustrated I wish I didn't waste my money on it. Do yourself a favor and don't buy one of these phones. Im...
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1 comment
MariaST
#1194102

Hi. I’m Maria from Straight Talk Wireless.

To better assist you in resolving your issue, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#893618 Review #893618 is a subjective opinion of poster.
Service
Straight Talk Wireless Cell Phone Activation
Cons
  • Service
  • New potential customer experience
Reason of review
COULD NOT DO A SIMPLE ACTIVITATION
Loss
$76
Preferred solution
Full refund