Filter by rating
filters
State:
Show
City:
Show
Product:
Show

Straight Talk Wireless in Orlando, Florida - Great service

4.4
Details
I just saw all these reviews and couldn't believe it. I switched to straight talk about 3 and a half years ago because Verizon wouldn't support the Nexus phone i was wanting and it was the best move I ever made. I always have great service... I buy any phone i want and pay cash for it. I don't have to worry about going over on data and I am not paying $125 a month like I was on verizon. I always have reception. I don't know what lies the people on here have been told when i read that the company lies but I have always found it to be a great company and the few times i have needed customer service they have been great.
View full review
1 comment
MariaST
#1192727

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#890543 Review #890543 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Reason of review
Good quality
1.0
Details
Hello, my name is Pamela Harris and i bought the mobile hotspot along with a 75.00 service plan, my problem is where i live there arent any cell towers so with everything acivated it still says not service, i would like a refund for the 75 dollar service plan, i had to...
View full review
1 comment
MariaST
#1191820

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#890353 Review #890353 is a subjective opinion of poster.
Product
Straight Talk Wireless 7gb Plan Mobile Hotspot Plan
Reason of review
Problem with delivery
1.0
Details
On June 30th my straight talk phone I had just purchased 3 days prior at Walmart, Fairlawn, VA would not even turn on. I called Straight Talk Support & they then proceeded to tell me they would email me a shipping label, which they did & to ship my defected phone...
View full review
3 comments
Anonymous
#1193574

I'm in the same boat you in. been a month now for same problem.....I don't know what to do.

View more comments
Review
#890202 Review #890202 is a subjective opinion of poster.
Service
Straight Talk Wireless Shipping Service
Cons
  • Time taking to get replacement phone
  • Customer service
Reason of review
ALL OF THE ABOVE & STILL NOT HELPED !!!!
Loss
$545
Preferred solution
Deliver product or service ordered

Short Review on July 27, 2016

5.0
Details
Have been a customer for about 6 months. It has been a flawless plan. Would highly recommend it.
View full review
Review
#889784 Review #889784 is a subjective opinion of poster.
Reason of review
Good quality

Straight Talk Wireless Cell Phone Unlock Review from Punta Gorda, Florida

1.4
Details
I am disabled and live below the poverty line. I originally bought the straight talk phone because I was going to be away for a few days and Social Security requires that I be in touch with my caregiver every day. I can not afford cell service every month. I just qualifed for a free phone. Unfortunately the phone they sent only holds a charge for 8 hours. They said I could have the service transfered to any unlocked phone. I took my straight talk phone to Walmart and they refused to unlock it. At home I called straight talk and they refused to unlock my phone because I did not have continuous service for 12 months. I made 4 more phone calls to straight talk. I was sent back to the unlock department on the second call even though I asked for a supervisor. Asked the unlock department for a supervisor and went to on hold for a very long time. Hung up to try again. This time I was told after being placed on hold. 3 or 4 times that the supervisor refused to talk to me and I would have to talk to their lawyer. They put me on hold and sent me to the unlock department. I hung up again and called back, explained the whole story and was finally put through to a supervisor. She listened, said hold on, laid the phone on her desk and walked away. 20 minutes later, an alarm on her phone started going off then the phone transfered me to customer service. I told my story again, the girl said she could help me and sent meback to the unlock department. The unlock department refused to unlock the phone. I used to program phone systems. The unlock department said they can't. I know better. They won't.
View full review
2 comments
MariaST
#1191297

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Anonymous
#1205174
@MariaST

I tried on several occasions to work with you but my problem is still unresolved. I had to buy a new phone. Straight talk continues to give me a hard time by not porting my home phone number to my new carrier.

View more comments (1)
Review
#889738 Review #889738 is a subjective opinion of poster.
Service
Straight Talk Wireless Cell Phone Unlock
Reason of review
Poor customer service

Straight Talk Wireless - Customer Care Review

2.2
Details
Terrible customer service. Reps are nasty. Don't care about customers at all. The last rep today laughed at me. Stayed quiet and ignored me and then left me on on hold while supposedly transferring me for over 15 minutes until I finally hung up!!
View full review
1 comment
MariaST
#1191821

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#889363 Review #889363 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service

Straight Talk Wireless Mobile Phone Service Review from Whitney, Texas

2.7
Details
Straighttalk Wireless Is A JOKE! So RUDE AND LIERS! They Do NOT take responsibility for themselves or honor what they say they will do when u go without a phone for over a month. I had to call 2 or 3 times a week for 3 weeks in a row and everytime i had to explain the entire ordeal to the person i talked to. Then they would tell me they had to do the exact same thing that the person i talked to days before had already done. I waited for my replacement phone for over a month and every time i called they could not tell me why or when i was going to receive it. I called the corporate office multiple times after a month of dealing with rude straighttalk people and getting nowhere, left multiple messages with multiple people and no response from anyone. So when i finally recieved my phone over a month later, i was told i would get my service that i purchased that they put on hold for me PLUS they were going to give me A Free Months Service for all my troubles. Well when i called to get my free service after the service i paid for ran out, they said nope sorry we are not doing that. I asked to speak to their supervisor they had been consulting with and she said No i could not talk to them and refused to even give me the supervisors name. Said i could not talk with ANYONE but her. I could not belive the SUPERVISOR refused to talk to me or give their name, thats horrible work ethics. There is NO EXCUSE for straighttalks behavior. They are the most disrespectful unorganized lying company ever!!!! If it wernt for us PAYING customers they would NOT exists. They do not value their customers at all! Im calling the BBB as soon as i am done here. I have all info from EVERY call i have made to them in the past 3 months.
View full review
1 comment
MariaST
#1188947

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#887368 Review #887368 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Reason of review
Poor customer service
I called just to change the expiration date on my paymemt card i use. I had to call back three times to reach a rep that i could understand on 4th try a man name Jeffrey tried to be helpful. He had a hard time understanding that all i wanted to changey card date. ...
View full review
1 comment
MariaST
#1188298

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#886416 Review #886416 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service

Straight Talk Wireless - Samsung Electronics Galaxy S Grand Prime Cell Phone Review from Potwin, Kansas

I've used Straight Talk for years, with no problems switching my phone number...well, their customer service leaves something to be desired. If you're trying for a specific number and or porting it over, there may be issues. My problem is I'm getting ready to return my Galaxy Grand Prime, after returning a Galaxy Core Prime last month. Both have major issues with overheating and the battery running down quickly, even when not in use. I don't play games, watch movies, read books, or otherwise do anything that should tax the battery. No idea about the overheating. I'm on a very fixed budget, and am not looking forward to getting another lemon, but afraid to switch carriers as well. Wondering if quality has just gone so far downhill, it's hit or miss with these phones?
View full review
1 comment
MariaST
#1187906

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#885661 Review #885661 is a subjective opinion of poster.
Product
Samsung Electronics Galaxy S Grand Prime Cell Phone
Reason of review
Bad quality
1.0
Details
My got deactavited my serve wasint until tha 29th of this month lost my number and tha 45 monthly plan no phone but I do still my sim card
View full review
1 comment
MariaST
#1188299

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#885489 Review #885489 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Reason of review
Order processing issue